An Approach to Optimize Data Processing in Business Processes
Powerday Optimize Business Processes Oracle Enterprise 20 Solutions
Transcript of Powerday Optimize Business Processes Oracle Enterprise 20 Solutions
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Optimize Business Process with Oracle Enterprise 2.0 Solutions
Sachin Agarwal, Director of Product Management, Oracle WebCenterJamie Rancourt, Senior Manager Product Management, Oracle ECM
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The following is intended to outline our generalproduct direction. It is intended for informationpurposes only, and may not be incorporated into anycontract. It is not a commitment to deliver any
material, code, or functionality, and should not berelied upon in making purchasing decisions.The development, release, and timing of anyfeatures or functionality described for Oracles
products remains at the sole discretion of Oracle.
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Agenda
Business Challenges
How Enterprise 2.0 Can Help
Oracles Enterprise 2.0 Offering
Oracle Enterprise 2.0 in Action
Summary
Q & A Additional Resources
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Business Challenges
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Content in Our Organizations: SnapshotDocuments, Images, Emailever increasing
Online content is exploding and will growsixfold, from 161 exabytes in 2006 to
988 exabytes in 2010.
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Paper-Driven Processes Increase Costs andCause Inefficiencies
Companies spend $20in labor to file adocument, $120 to finda misfiled documentand $220 to reproducea lost document
Average cost to send apackage via courier isbetween $8 and $15
Rent per cubic foot ofstorage (office filecabinet) = $23
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Knowledge Workers Operate in Silos
Difficulty accessing newinformation outside ofsilos discovery costsare high
Communication vehiclescause process lag andjeopardize contentsecurity & accuracy
Overall corporateknowledge suffers
Inability for workers toexpand networks andshare interests decreasesmorale
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Processes Span Multiple Systems CreatingProcess Gaps
Inability to associatecontent to multiplebusiness applications
Users across systems
cannot easily share andcollaborate on businessprocesses
Inefficient humanelement of business
processes causesprocess lag
No single source oftruth for content drivingbusiness processes
SharePoint
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Enterprise 2.0 AddressesBusiness Challenges
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Enterprise 2.0Explained
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Enterprise 2.0Single, Centralized Content Repository
E2O
Create/
AccessContent
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Collaborate/shareinfo with Team
Members
Enterprise 2.0Secure, In-Context Collaboration
E2O
Create/
AccessContent
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Collaborate/shareinfo with Team
Members
Enterprise 2.0Enhanced Process Efficiency
E2O
Create/
AccessContent
Improve
Processes
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E2.0 Empowers Knowledge Workers to Connect,Contribute, Share & Access
HRFinance
Sales
Legal E2O
IT Marketing
Create Richer Connections Group/team workspaces
Social user profiles
Personal and group activity feeds
Self-Service Contribution Company/product blog, wikis
Self-Service HRMS, CRM
Discussion forums
Share & Access Anywhere Company/customer portal
Corporate intranet
Content management repository
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DistributedCapture
CentralizedCapture
Content Repository
E2.0 Streamlines Paper-Based Processes andUnifies Content
EnterpriseApplications
Workflow/Monitor
DocumentAttachments
Capture documents anywhere
Decrease shipping costs
Eliminate paper handling andstorage costs
Store and manage all images &documents in central repository
Reduce cycle time/improveprocess insight
Route and delegate images/documentsand monitor process
Ensure document accuracy
Attach and access documents fromapplications
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InitiateOrder
Enter Itemsand Prices
Credit Check
CreatePO? ProvidePayment
SubmitOrder
CRM
CheckCustomer
Info
MDM Hub Check Pricein ERP
Credit Infofrom ERP
AuthorizePayments
OrderFulfillment
Invoicing
ERP
Yes
No
DiscountRequested
G A P S
E2.0 Helps Bridge Process Gaps Process Sales OrderDiscount Requested
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InitiateOrder
Enter Itemsand Prices
Credit Check
CreatePO? ProvidePayment
SubmitOrder
CRM
CheckCustomer
Info
MDM Hub Check Pricein ERP
Credit Infofrom ERP
AuthorizePayments
OrderFulfillment
Invoicing
ERP
Yes
No
DiscountRequested
E20
Store
Access andShare
Collaborate
E2.0 Helps Bridge Process Gaps Process Sales OrderE2.0 Process Enablers
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Oracle Enterprise 2.0
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Oracle Enterprise 2.0 Enables the Modern Enterprise
Connecting People, Content &Processes Modern User Experience
Enterprise Content Management
Social Computing & Collaboration
Business Process & ApplicationIntegration
Improving EnterpriseProductivity Faster Time to Market
Drive Innovation
Competitive Advantage
Gartner MQ Leader
Enterprise Portal
Enterprise Content Management Enterprise Records Management
Web Content Management
Forrester Wave Leader
Enterprise Portals Conventional Web Platform
Web Content Management
Enterprise Content Management
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Enterprise 2.0 Platform
Oracle WebCenter Suite
Integration Infrastructure
SearchWeb
ServicesAdapters Content SOA & BPM
Oracle WebCenterServices
Third partyrepositories
CRM ERP LegacyApplications
BI Data Sources
Enterprise
Portals
Team
Spaces
Dashboards Composite
Apps & RIA
Collaborative
Applications
Multi-Channel
Access
Oracle ContentManagement
IdentityManagement
Oracle Enterprise 2.0 Solution
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Integration Infrastructure
SearchWeb
ServicesAdapters UCM SOA & BPM
WebCenter ServicesWikis, Blogs, Mashups, Analytics, RSS, Social Networking
Third partyrepositories
CRM ERP LegacyApplications
BI Data Sources
EnterprisePortals
TeamSpaces
Dashboards CompositeApps & RIA
CollaborativeApplications
Multi-ChannelAccess
IdentityManagement
Oracle WebCenter Suite
WebCenter SpacesPersonal Spaces, Group Spaces & Templates
.NET App Accelerator
WebCenter Portal FrameworkPortlet Integration, Metadata Services, Composer, BusinessDictionary, Task Flows
WebCenter Real Time & Intelligent CollaborationInstant Messaging, Presence, ConferencingConnections, Brokering, Indexing
Oracle WebCenter Suite & Services
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Consolidated view ofinformation frombusiness processes,databases andapplications.
Composite User Interface for Oracle ApplicationsEnhanced Collaboration and Process Insight
WSYIWYG Site Personalization
Drag and Drop Mashup Assembly
Unified Business Catalog & Metadata
Integration: REST, JSR-168/WSRP 2.0
Pre-Packaged Portlet (Packs)
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Integrated Dashboard
Notifications
Email
Discussions
& Presence
Documents
Search
CustomPartner
Legacy
Other Apps
BusinessIntelligence Apps
Wiki / Blog
Social
Networks
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Accounting Work Space: Process Tasks in Context
EmbeddedAnalytics
Rich, Unified
User Experience
EnterpriseApplicationIntegration
ContextualE2.0 Services
BusinessProcessIntegration
Accounting& FinancialMgmt Info
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Oracle WebCenter Suite for Sales, Marketing &Customer Service
Search, access and share allcustomer, product and salesinformation within and outside ofCRM application
Quickly collect competitive
information with RSS and Twitterfeeds and display directly in theportal
Accelerate execution of marketingcampaigns with group spaces formarketing program collaboration
Provide call center trainingresources across the enterprisewith Oracle Composer andBusiness Dictionary
SIEBEL
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WebCenter Spaces
Integrates personal and groupworkspaces with applications
Enables people to work togethermore effectively by embeddingad-hoc activities in a business
process or application
Personal pages for publishing,sharing, and reuse featuringsocial feeds, email, tasks, tags,recent documents
Securely collaborate on contentassociated with business processor activity
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Enterprise 2.0 Platform
Oracle WebCenter Suite
Integration Infrastructure
SearchWeb
ServicesAdapters Content SOA & BPM
Oracle WebCenterServices
Third partyrepositories
CRM ERP LegacyApplications
BI Data Sources
EnterprisePortals
TeamSpaces
Dashboards CompositeApps & RIA
CollaborativeApplications
Multi-ChannelAccess
Oracle ContentManagement
IdentityManagement
Oracle Enterprise 2.0 Solution
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More Secure, Easily
Accessible &SearchableApplications Content
Extending ECM to Oracle ApplicationsEnd-to-End ECM
Store & Manage Attachments(Universal Content Management)
Automate Paper Processes(Imaging and Process Management)
Manage Records Retention(Universal Records Management)
Securely Archive Documents(Universal Content Management)
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Oracle ECM for Oracle ApplicationsEnterprise Application Documents Strategy
Complete: Business applications, ECM& BPM on one scalable, secure platform
Open & Integrated: Out-of-the-box,
standards-based integrations support a
wide range of Oracle Applications
Strategic: Add value today, build skills
for the future with the ECM solution for
Applications Unlimited and Oracle Fusion
Applications
Oracle stands to take a large share of ECM
integration to support the enterprise application
needs of organizations.
Forrester Research, 2008
ERP CRM
CONTENT MANAGEMENT
SCM
E-BUSINESS SUITE | PEOPLESOFT
SIEBEL | JD EDWARDS
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Ad-hoc attachments
Replace native document stores
Enterprise class scalability and functionality Application content reuse
Quick scan document capture
High volume document processing
Automating paper-based processes Accounts payable automation, time & expense
management, order management
Provide imaging, capture, forms recognitionand workflow
Oracle Enterprise Application DocumentsAttachments and Imaging for Oracle Applications
Key productized integrations available & planned E-Business Suite, Siebel, PeopleSoft, and JD Edwards
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Oracle Content Management forAccounts Payable Processing
Reduce paper invoicehandling and data entry withintelligent forms processing
Quickly respond to vendors
and auditors with one-clickaccess to imaged invoices
Decrease invoice cycle timeswith built-in exception handlingworkflows
Achieve greater processinsight with activity dashboardsand reports
E-BUSINESS SUITE
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Oracle Content Management for Sales
Capture and attach paper orelectronic sales documents andattach them to customer records
Easily find and access allcustomer documents from one
unified repository
Increase document accuracywith document management -de-duplication and versioning
Publish documents to internaland external sites for easysharing with web contentmanagement
SIEBEL
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Oracle Enterprise 2.0 inAction
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Streamlined Accounts Payable Processing
Business Problem: Invoice processing delays
due to mail lag
Delayed approvals process
Difficult to find and retrieve
Oracle Solution:
Oracle Imaging and ProcessManagement
Oracle JDEdwards
Enterprise One FinancialManagement
Results:
Reduced A/P cycle by 20+days, reduced billing cycle bymonths
Savings of $100,000 annually
Developed work volumemetrics and make moreinformed decisions aboutstaffing levels
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Access to Multiple Real Estate Applications from SingleUser Interface
Business Problem: Procurement of goods and
services for over 10,000 realestate properties worldwide
Consolidate and manage
over 400 disparate,heterogeneous systems
Need for customfunctionality beyond OracleApps
Oracle Solution:
Oracle WebCenter Suite
Oracle SOA Suite, IDM, BI
EBS, Siebel and PeopleSoft
Results:
Retired 46 legacy apps
Improve IT response times fornew business requirements
Flexible composite apps UIenabled cost-effective whitespace development for newrequirements
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Intuitive Dashboard For TransportationManagement Systems
Business Problem: Transportation management
info held in isolated system
Sales tracking managementnot integrated with
transportation management Ad-hoc interactions kept
separate from other systems
Oracle Solution:
Oracle WebCenter Suite Oracle E-Business SuiteTransportation Management
Oracle Siebel CRM
Results:
Using WebCenter Spaces fordelivering executive dashboard
to view key applicationssystems
Easy, fast lookup interface fordrivers and staff to provideinstant information onshipments
Rolled out to over 900 topexecutives to drive businessgoals
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Sustainable, Certified Application Integrations
Business Problem: Competitive A/P imaging
integration broke duringEBS upgrades
Recurring consulting fees
No in-house integrationknowledge
Oracle Solution:
Oracle Document Capture
Oracle Imaging and ProcessManagement
Oracle E-Business SuiteR12
Results:
I/PM integration does not breakduring EBS upgrades
Changes to system can bemade in-house
Simplified, more-timely salesand technical support
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Summary
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Summary Oracle E2.0 is the Foundation forUnified Content, People and Processes
Business challenges 2010 Content explosion
Siloed workers
Process gaps
E2.0 addresses challenges
Content management
Enhanced collaboration
Empowered knowledge workers
Oracles E2.0 Solution
Oracle Web Center Suite Oracle Enterprise Content Management Suite
Certified Application Adapters Siebel,PeopleSoft, JD Edwards, E-Business Suite
In-Context content management, portals, and collaboration
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Questions?
Oracles Enterprise 2.0 blog:http://blogs.oracle.com/enterprise20
Twitter:http://twitter.com/OracleE20
Facebook:http://facebook.com/OracleE20
Is your organization ready for
Enterprise 2.0? Take anassessment to find out!http://getsocial.oracle.com
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