Power Platform Service Catalog - .NET Framework

Power Platform – Service Catalog

Nov 2020

2 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com

Practice Overview


Practice Overview

GOLD CERTIFIED

PARTNER

Years of Microsoft

Partnership30+ Power Platform

Consultants On Staff500+ Projects successfully delivered on

Power Platform60+

Support

Services

CoE As a

Service

Consulting

Services

Implementation

Services

Exclusive HCL Microsoft

Business Unit designed to

accelerate innovation and digital

transformation for our customers

Award winning MS

partnership – Microsoft Certified

Power BI Partner

Rated as leader by IDC FY’19 for

Microsoft Power BI implementation

Recognized as MS Azure Expert

MSP delivering end-to-end

services to enterprises covering

consulting, migration, and

operations

Exclusive HCL- MS customer

innovation centers showcasing

multiple joint offerings,

Accessibility and Usability Lab, and

Lab 21 powered by Microsoft AI

platform


MS Relationship

$1.5 BnECOSYSTEM

30+YEARS

360o

PARTNERSHIP

GTM PARTNERSHIP

▪ Workplace of the Future , NGDC, - End to End Services

includes implementations, Rollouts, upgrades, and

migrations covering Win 8/Office 2013, Share Point,

Dynamics CRM & AX, Azure, Office 365, Advanced

Analytics, Azure, etc.

▪ Vertical solutions.

PREFERRED STATUS

▪ Amongst the select Global alliances managed by global

teams.

▪ Global System Integrators for MS Dynamics

▪ Part of SharePoint Partner Advisory council

OEM PARTNERSHIP

▪ HCL Group is one of the largest OEM Partner of Microsoft

PREFERRED STACK

▪ HCL is a key EA customer of Microsoft

▪ HCL Internal Productivity Platform, Workplace

Collaboration / Communication and Wiki Portal run on

Microsoft technology

IT/ENGINEERING

▪ R&D Partnership across products in the MS Stack

▪ Services to MSIT across Infrastructure, CRM and other

key applications

IPS/FRAMEWORKS

▪ Customer Experience Management Solutions.

▪ NGDC leveraging MS stack

▪ Workplace of the Future

▪ Predictive iTSM, Service 360 Chain Analytics on Azure

Data & AI

▪ Azure based solutions – SAP on Azure, Azure IaaS, Azure

PaaS (Socialytics and Risk operational Analytics). GOLD CERTIFIED PARTNER


Service Catalog


What our Customers need and how we help them

Critical Factor Power Platform Fitment Gap How we help

Intuitive, No-Code App Dev

Power Apps - Canvas Apps / Model driven apps, with

many OOTB Power Flow templates and connectors.

Power Platform is a leader in Gartner Magic Quadrant

Need to design and implement custom Apps,

flow templates and connectors

• Consulting Services

• Implementation Services

• Our Accelerators

Easy User Adoption Has potential features for easy adoption Need to be uplifted through some user

adoption monitoring

• CoE As a Service (Business

Engagement Services)

Responsive web/mobile Biz Apps OOTB Responsive apps through Model Driven apps

Need expert analysis to decide on appropriate

app design

Canvas apps are not responsive by default


• Implementation services

Power User as Citizen Developer Power Apps, Power BINeed to train Power users

Need to monitor their apps for adoption

• CoE As a Service (Business

Engagement Services)

Enterprise BPM in a single platformPower Automate with connectors available to

orchestrate across various industry standard products

Need expert guidance to design / orchestrate

the process, on best fit connectors, on custom

connectors



Turn data into actionable insightsOOTB activity Monitoring and logging, intuitive BI

dashboards

Need expert advice to extract useful insights

Need experts design powerful BI dashboards


• Support Services

Common Data Model and

ManagementCDS

Expertise required in CRM space to rightly

leverage existing CDS entities/tables or to

design new entities


GovernancePower Platform Capacity / Licensing model, resource

level permissions, power shell scripts, Admin analytics

Need expert team guidance to define

Governance model and ensure adherence• Consulting Services

Security and Compliance Data loss prevention policies, Compliance Audit logs Need to define and configure such policies• Consulting Services


Hyper Automation Power Virtual Agent, Power Automate Desktop - RPA

Best practices need to be defined by experts

Not all Power Platform features are integrated

OOTB with tools like Azure DevOps


Digital-Physical DivideMS Dynamics 365 Remote Assist, Dynamics 365 Guide,

New Mixed reality Power Apps capabilities

Need Dynamics expertise

Mixed reality Power Apps are yet to be



Note: Details of these services are on the following slides


Power Platform Service Catalog

CoE As a Service

Business Engagement

ServicesBootstrapping

• Business Case & ROI Support

• Design Thinking Workshops

• Hackathons / App-flow in a Day

• Setup SIGs

• Co-Innovation labs

Change Management

• Communication Management

• Evangelization Techniques

• Adoption Monitoring

• Enabling Adoption

Industrialization

• CoP Creation

• Reusable Asset Creation

• Usage and Management

• Training Services

R&D Services• POC

• MVP

• Early Adoption Programs

Consulting Services

Architecture Consulting• Alignment to EA

• Gap Analysis

• Future State Envisioning

• Roadmap and Blueprint Creation

Application Modernization • Application Discovery

• Application Portfolio

Optimization/Rationalization

• Target Platform fitment

• Design/Implementation Guidance

• Usability Analysis / Adoption

• Governance Design

Technical Consulting• License Governance

• Environmental Strategy

• Capacity Governance

• Security Governance

• DevOps

Implementation Services

Standard• User Experience Design

• Biz Apps development & rollout

• Collaboration & Other Business

platform Integration

• Data Visualization & Actionable

Insights

• Canonical Models for CDS/CDM

• Legacy Platform Modernization

• Power Automate Business Flows

• Automation of DevOps process

• Acceptance Testing

• Release Planning and Execution

Advanced• Complex Model driven Apps

• Data Validation

• QMS

• Data Operation Monitoring

• Power Virtual Agents

• Deep Integration with LoB systems

• Advanced Dashboards

Support Services

Standard• Support Models

• KPIs/KRAs

• Training and Education

• User Support

• Incident Management

• Knowledge Maintenance

• Knowledge Documentation

• Application Release Planning and

• Deployment in Prod

• Problem Management

• Support Service Review & Reporting

• Post deployment checks

• Post release review

Advanced• Lifecycle management

• Adoption Monitoring

• App Performance Monitoring

• Security & Compliance Monitoring

• Problem Prevention


CoE As a Service


CoE As a Service – Key Objectives

Reduction of Implementation and

Maintenance Expenditure on Power

Platform Ecosystem

Improved Adoption of Power Platform

Ecosystem in a systematic way improving

Workforce Productivity

Ensuring Best Practices and robust

Governance in all corners of the Power

Platform Ecosystem following

recommendations and real-life experiences

Keeping the Power Platform Ecosystem

aligned with Modern Digital Trend to be

ahead of competition

Creation of new Frameworks and Solutions

resulting into new IPs for the enterprise to

help standing tall amongst competitors

Optimization of Productivity towards

Better Bandwidth Management and Faster

GTM in turn helping to increase Market

Share


CoE As a Service – Bootstrapping & Business Empowerment

Business

Engagement

Services

Special Interest Group Solutions

HCL Power Apps / Power BI /

Automate Solutions hosted in

Microsoft Solution Showcase,

Power BI Showcase, Market Place

etc.

Hackathons

Launched to build ideas on Power

Platform solutions and these can

be transformed into fully fledged

Big-Bet Asset for CoE

Expert Speak Sessions/ Seminars

Technical experts either from HCL SIG team

or externally from Microsoft deliver a session

on the newly launched products

Joint Solutions

Dedicated COE working on building joint

solutions with Microsoft on latest Power

Platform products

Technical pillars identified for

each of the Power Platform

products across geographies

helping CoE initiatives in addition

to the current projects

Co-innovation Labs

• Dedicated Labs on Power Platform used for Demos and training

• Early Adopters Programs for testing Pre-released products

• Dedicated knowledge management portal for continuous learning and knowledge dissemination

Note: For next-level details write to us at [email protected]

mailto:[email protected]


CoE As a Service – Change Management




CoE As a Service – Operating Tenets

Overarching

Architectural &

Troubleshoot

guidance

Capability BuildingPlanning and

Dynamic ResourcingStrategies around

Vision & Mission

Continuous Innovation

and Solution Building

• Regular technical audits

• Best Practices in Projects

• Power Platform

Implementation Guidance

• Architecture

Standardization

• Application

Rationalization

• Resourcing through Core-

Flexi Model

• Establishing KEDB

• Analyzing Market /

Technology Trends,

Analysts’ views

• Planning of appropriate

Solutions to build

• Building of Solutions /

Apps / Micro-Solutions

/ Frameworks

• Handling of Reusable

Assets from / to

ongoing projects

• Maintenance of Open

Collaborative Ambience

• ROI Projection

• Business Case

Justification

• Roadmap Generation

• Designing and

Managing Governance

landscape

• Technical Strategies on

Mobility, Social, Digital,

Automation, Virtual

Assistance etc.

• Performance

Measurement &

Strategy Rectification

• Assistance in

strategizing Corporate

Initiatives like CSR

• Mapping Tactical Steps

with Strategic Goals

• Program specific

Optimal Estimation and

related Resource

Onboarding

• Project wise Resource

planning and

deployment following

Core-Flexi model

• Optimization of Effort

and Time toward best

throughput

• Power Platform

Environments

set-up for R&D and

Development

• Robust Knowledge

Exchange Ecosystem

• Information System

Portal

• Technical Training

• Technical Certification

• Induction Training

during

Resource Onboarding




Critical Success Factors – CoE As a Service

Compliance of Power Platform

Implementations to modern standards

like – Digital, SMAC, Automation etc.

keeping Applications up-to-date

Standardization of

Architectures with proper

utilization of available reusable

assets for Faster Go-Live

Establishing Factory

model through DevOps &

SOPs to boost Productivity

towards Reduced Cost

Upgrade Skill level of Resources

with Advanced Training and

Certifications towards Improved

Productivity & Service Level

Regular Monitoring and

Performance Measurement

of Power Platform Ecosystem

for Strategy Rectification

Fostering Innovation to

produce IPs to be ahead of

competition helping to

Increase Market Share

Core-Flexi model based Resourcing

to involve optimal bandwidth to

execute SharePoint based Programs

targeting Reduced Cost

Robust Governance &

TOM to keep appropriate

Relationship with

stakeholders & Adoption


Consulting Services


Power Platform Consulting Focus Areas

• Propose Power Platform features aligning to customer’s Enterprise

Architecture vision and objective

• Create Roadmap for transforming current ecosystem to Power Platform

• Provide guidance in Digital Experience maturity through Power Platform

• Due diligence of existing Applications

• Rationalize / Optimize existing Applications

• Transform existing Applications to Power Platform

• Design new Power Platform based solutions

• Analyze and improve user Adoption

• Governance around Capacity / Licensing and Security

• Guidance on DevOps

• Power Platform Environment Strategy




Consulting Services - Application Modernization

Detailed assessment of existing

technology landscape

Technology Fitment from Power

Platform perspective

Assess existing system integrations

/ orchestrations and improvement

areas

Provide guidance around

Connectors – fitment of right

connector for a requirement and

assess need for new custom

connectors

Understand current user

experience aspects and future

needs

Canonical Model Analysis

Assess need for data visualization

and insights and provide

recommendations

Road Map to transform Applications to Power Apps, existing

workflows into Power Automate flows and

existing reports to smart / dynamic Power

BI dashboards

Monitor usage and track user

experience to improve Adoption




Governance Services

Plan and manage license and

capacity

Establish an environment strategyAutomate process for requesting

new environments

Power Platform Maturity health

check

Provide guidance to establish

tenant and environment level DLP

Policies

Guidance to enable cross-tenant

isolation

Provide guidance around tracking

resource usage and user access

Guidance to monitor Common

Data Service usage / new

connectors

Guidance around Power Apps /

Power Automate activity logging

and auditing - leveraging out-of-

box activity logs & analytics

Assist on automating Audit process Setup data loss prevention policies Assist on setting up Center of

Excellence




ImplementationServices


Development focus

Design best suitable

Power Apps catering

to user experience,

device, social and

performance needs

Build Power Apps

leveraging our CoE

driven Best

practices

Design Power

Automate flows

leveraging Power

Automate

Templates and CoE

designed Templates

Detailed analysis of

available

Connectors

Design and create

new custom

Connectors for

advanced

integration needs

Design Power BI

dashboards

including

integration with

Power Apps / Power

Automate

Design Power

Virtual Agents


DevOps & Automation Focus

Automate build and deployment process for different Power Platform products

Generating build artifacts

Deploying to downstream environments

Provisioning or de-provisioning environments

Perform static analysis checks against solutions by using the Power Apps checker service

Creation of Helper tasks

Manage Power BI workspaces

Build and deployment of Power BI Reports




Accelerator Focus

• Mobile friendly Power App designed with most

common elements of a service request for

home appliances.

• An overarching framework built on the

Microsoft BI platform to meet the CFO

requirements from strategic and

operational planning to risk and regulatory

compliance

• A collection of Power BI Templates provided

to end users with themes, standard

templates, Solution Based Templates,

Domain Based Templates and Custom

Visualizations for a quick customer

experience

On call Service Request

App Project Tasks Generator

CXO DashboardsPower BI cockpit

• A customized Power Automate flow

template to generate specific set of tasks for

each new project / new user story etc. on

Azure DevOps

• Canvas App template to track innovative

ideas / PoC solutions

Solution Tracker App


Support Services


Support Service

Provide L2 and L2 support across geos through HCL ASM 2.0 model

Improve User adoption by Training them through HCL Academy Hub

Assess developers Power Platform maturity through HCL Kalibre tool

Roll out frequent questionnaires through Power Platform to capture User happiness index

Smart Incident management through HCL’s Observe2Act framework

AI driven correlation of data from different sources

Provide self healing capability for repeated incidents through automated process

Problem prevention

Knowledge Maintenance

Power Platform Environment management and monitoring

Application roll-out support and maintenance

Application performance monitoring and Security Compliance Monitoring




Power PlatformKey Case Studies


Case Study #1: Global Pharmaceutical Brand, US

Client Background:

An American multinational corporation that develops medical devices, pharmaceutical and CPGs

Solution Details:

Benefits/ Result:

Business Challenges:

• Slow and error-prone manual process to collate product data from Excel sheets during Purchase Order (PO) process when data needs to be collected for ~360 attributes from 18 business units.

• Severe challenges when these spreadsheets get corrupted or passwords are forgotten when owner leave the organization

• Collaboration and follow-up with 18 business units to get data filled in for new products resulted in customer turnover because of failures to keep timeline commitments

• Gold Copy segregation from transactions was a challenge since the original copy and version were difficult to trace

• Management had no visibility of the end-to-end PO process with SLAs mapped to key stakeholders and business units.

• HCL studied the PO business process and identified five sub-processes in the lifecycle, along with the owners of and the user base for each. A total of circa 100 business users were identified.

• To gain business confidence, HCL planned for and rolled out an MVP to about 20 key business users in the first two months.

• During this time, a few lessons were learnt that HCL leveraged during the next four months of deployment, when four more Apps were rolled out. This was a six-month program.

• Technical solution proposed by HCL was Power Apps (Canvas Apps) along with Power Automate (e.g. to send emails to customers with product details) with SharePoint Online as the backend

• Business process understanding and documentation of flows played a huge role in the success of this engagement

• Customer turnover reduced by 13% in 4 months

• The end-to-end PO lifecycle time decreased by 23% in 2 months

• Automated governance of data through SharePoint lists ensured Data Quality and low involvement of IT in managing databases

• Business users were motivated to use simple and standard windows interfaces

• A cultural shift towards Business empowerment with no-code and low-code platforms was observed


Case Study #2: Leading Pharmaceutical Company, Denmark

Client Background: A Danish multinational pharmaceutical company, located in Copenhagen, Denmark

Solution Details:

Benefits/ Result:

Business Challenges:

• Scalability Challenges hurting Business Growth–• Product Supply Group used to keep track of their medicine manufacturing tasks in Access DB stored in

Network file share.• Availability Challenges affecting Business as Usual –

• Product supply groups are spread across multiple locations. The Access DB based solution stored in network file share causes frequent outage due to simultaneous access of the Access DB at peak business hours.

• No single source of truth –• Sometimes PSG team maintain local copies of the task database to avoid read-only access due to

simultaneous access. This creates data redundancy and hard to get overall task status across multiple teams..

• Auditability Challenges causing lack of accountability –• Tracking of all transactions and email alerts were missing. This affected Business Agility

• Rapid Application Development methodology was adopted wherein key Business Stakeholders participated in daily Scrum calls and prototypes were shown two times every week for early feedback.

• The purpose of the new solution was to replace existing Access DB based solution with a cloud based (i.e. Office 365 based) solution.

• Power Apps – PowerApps based forms were developed for SharePoint lists. PowerApps forms replaced existing Access DB forms.

• Microsoft Flow – 30+ flows were built to send notifications, manage access to forms, complex backend queries etc.

• Unified database allows detailed analysis on progress of tasks for teams spread across multiple locations which was not possible before

• Device-agnostic and mobile compatible by default

• 99.9% Availability ensured

• Usability/Adoption of the application increased by 35% in the first two months.

• Everyone stays up to date through automated emails and notifications via Flow

• No infrastructure or license overheads

• Reduced Support Cost: Lean support team for maintenance, in rare case.


Case Study #3: A leading provider of health & human services

Client Background: Driven by a mission to strengthen communities and improve the lives of those they

serve, they design, develop and deliver innovative and impactful health and human service programs.

Solution Details:

Benefits/ Result:

Business Challenges:• Too many spreadsheets submitted through a central portal causing unhappiness to the Facility Administrators

• Spreadsheets contain manual errors, despite first level of validation in them

• Poor User Experience because of complex-looking sheets (sample shown in the next slide)

• No audit on submissions/lack of tracking of approvals

• Major limitations on rules implemented through spreadsheets. So, high level of rejection causing inefficiencies

• No transparency amongst the applicant, his Program Executive and the Facilities Manager

• No consolidated view for tracking of status based on Approvers, Managers or Duration (Months or Weeks)

• No Analytics possible to measure the effectiveness of the Facility Request Process

• Developed various functions on top Power Apps hosted on SharePoint online (Modern Page)

• Created complex step-by-step business flow with logic built-in, using Power Automate

• Found workarounds to few limitations that exist on Power App Platform

• Solution is integrated with the current Intranet portal of the organization

• Project implemented in an Agile methodology with two-week sprints, with a dedicated UX person for creating the

user experiences and interfaces. It was a 5-month project.

• A small 4-member team, along with the Business Users, made it happen

• Rolled out to 10,000 users, after pre-rollout to a select group of users, who evangelized the application for others

• Next phase is to develop PowerBI dashboards to show analytics to measure business efficiency improvements

• Facility has explicitly expressed their satisfaction with the application for the ease of use and auditability since every application is tracked to closure

• Approvers at all levels were happy with the ease of approvals

• Adoption was at 78% within a month of rollout. We are waiting for the next survey

• Business users are taking additional interest in getting trained on Power Apps

• Has triggered interest in the Business community towards more such Apps.


Case Study #4: Leading Vehicle Manufacturer in EU

Client Background: A Swedish multinational manufacturing company with its core activity is the production,

distribution and sale of trucks, buses and construction equipment

Solution Details:

Benefits/ Result:

Business Challenges:• Part Suppliers used to send filled-up forms for auditors in the organizations to validate and approve or reject.

• No tracking of submission or cycle time measurements for applications were possible to monitor productivity

• Lack of accountability (for the organization) and visibility (for the part suppliers)

• Load on some approvers became more than the others (especially, for specific languages)

• Extremely time-consuming (6-8 weeks) to collaborate with Suppliers and close the process on ~50-pager forms

• No way to leverage the data for other processes (e.g. records against VINs for new vehicles getting released)

• No audit tracking of and evaluation of suppliers by Parts or Location or GEO or others

• No Analytics possible to measure the effectiveness of the Parts Processing process.

• Out-of–the-box data extraction capabilities of Form Recognizer (Azure Cognitive Services) from supplier forms

• Many of the validations were built-in through Forms Recognizer (key/value pairs from Analyze Form API).

• Storage of transaction date for each application in backend database

• Integrated with other Power Platform applications along with additional rules and multilingual features by default.

• Solution is integrated with the current business portal of the organization.

• Project implemented in an Agile methodology with two-week sprints, with a dedicated BA for focusing on the business logic. It was a 3-month project. A small 3-member team, along with the Business Users, made it happen.

• Rolled out to 500 users, after pre-rollout to a select group of users, who evangelized the application for others

• Next phase is to develop PowerBI dashboards to show analytics to measure business efficiency improvements

• Standardized process for learning and fool-

proof model creation for production rollout.

• Lessons learnt databases created for

Business Users

• Adoption was at 88% within a month of initial

rollout.

• Business users are taking additional interest

in getting trained on the Solution

• Has triggered interest in the Business

community towards more such cognitive

Apps. Next in line is automated VIN reading

for new vehicles.


Snapshot of our Power BI success stories

Data Ingestion Framework

was provided by HCL using Azure Data

factory and batch services. Batch service and

Polybase helped to load data at scale to

reduce costs and provide greater value and

improved service levels

Self service BI capability

directly implemented using cubes. HCL

provided consulting and development to

deliver Microsoft SQL server-based analysis

services solution. HCL also developed a

solution to integrate order and receipt

information for better tracking

Data Platform Employing Data Lake

a hybrid of SQL and Big Data stores.

Integrated DW using bus architecture and

conformed dimensions. Framework based

ETL/ELT development using MS

technologies and development accelerators

for rapid development

Process Aligned Visualization

to enhance self service and empower the

business. A common DW was deployed to

store the data from different regions and a

semantic layer was implemented to

consolidate it into a single dataset for

reporting


Thank You

Power Platform Service Catalog - .NET Framework

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