transforming POTENTIAL into REALITY

Tomorrow is made today. The coming years are dependent on what and how we do things at present. We believe in creating positive and sustainable social impact in the community we operate.

In line with your Company’s ongoing Corporate Responsibility (“CR”) program, we are focused in building the nation’s future by fostering and improving education opportunities to deserving children. In the not so distant future, these children will represent Future Innovators of the nation.

Our CR practice focuses on four areas; community, workplace, environment and marketplace, establishing our commitment in embracing CR holistically within the organization. In the spirit of 1Malaysia, we help transform potential into tomorrow’s reality!

Global Best Practices

Our Commitment in COMMUNITY:

Caring the communities

Our Commitment in WORKPLACE

Our Commitment in ENVIRONMENT

Our Commitment in MARKETPLACE

Young & Educational Development

Social Development and Philantrophy

Human Capital Development

Conducive and SafeWorking Environment

Equitable Work-Life Balance

Internal Communication

Environmental Policy and Performance

Green Technology

Customer Satisfaction

HeiTech’s corporate responsibility:

Global Best Practices

Our Commitment in COMMUNITY:

Caring the communities

Our Commitment in WORKPLACE

Our Commitment in ENVIRONMENT

Our Commitment in MARKETPLACE

Young & Educational Development

Social Development and Philantrophy

Human Capital Development

Conducive and SafeWorking Environment

Equitable Work-Life Balance

Internal Communication

Environmental Policy and Performance

Green Technology

Customer Satisfaction

Corporate Responsibility (“CR”) is not just a catch phrase but forms an integral part of our business culture.

Whilst we strive for business excellence, we have not abdicated our duty to be a socially responsible corporate

citizen. We pride ourselves in embedding good CR practices in all our endeavors. We believe CR, when

consistently applied in our business processes and work related activities, will contribute significantly not just

towards our economic prosperity but the growth of the community.

As CR is a continuous process, we pledge to renew and strengthen our commitment to be a responsible

and accountable organisation. To this end, we had established our first CR manual, with defined framework,

objectives and guidelines for CR practices.

As a more holistic CR approach is paramount to the success of any CR initiative, our CR practices focused on

four areas i.e. the community, workplace, environment and marketplace;

1. Community – to assist communities;

2. Workplace – to recognize employees as company’s valuable asset;

3. Environment – to protect environment; and

4. Marketplace – to practice good corporate governance

Our Commitment in COMMUNITY: Caring the communities

We believe in making a positive and sustainable impact in the communities we operate. Our operations

strengthen economic growth through expansion of product and services, employment and the creation of

knowledge workers. Through initiatives such as Sponsorships, Charitable Contributions, Disaster Relief efforts,

we believe that we played a significant part in enhancing the living standards of the community.

Since the establishment of HeiTech’s CR Manual, we have focused our Community Programs on two areas:-

A. Young & Educational Development;

B. Social Development & Philanthropy

our continuing commitment

1. Young & Educational Development The nation can only face future challenges by fostering and improving education opportunities to

deserving students.

The Empowerment of Young Generation Programme:

In 2008, your Company challenged the employees to participate in an “Adopt a School” program, specifically

catered for schools that were located in impoverished areas. We met our objective of enhancing academic

performance by providing accessibility to the internet, and provision of IT and self-learning tools.

In 2009, we focused again on students from underprivileged households. We set out to enhance academic

performance, specifically for those in Year 6 and those gearing-up for their UPSR exams. We took on a broader

approach and invested on educational softwares, educational seminars, tutorial classes, sports programs and

pushed for individual excellence by awarding scholarships. There was a marked increase in the number of

students that achieved top scores in their UPSR exam. The success of this program has spurred the interest and

participation of hundreds of students and we remain committed to support such initiative and provide a platform

for future generation of Malaysians who have the intellect and keenness to pursue academic excellence.

Other educational programs under The Empowerment of Young Generation Programme

• InstallationofEESSoftwareinselectedschools

• SecondaryprogramsunderPekanResourceCenter;Extratutorialclasses,ICTclasses,Motivational&

Academic seminars, etc.

• ContributiontoPusatPengajianIslamKampungAwahintheformoffundsandbuildingfacilitytoenhance

Youth Character building.

Building and Developing Educational Center: Pekan Resource Center

Pekan Resource Center (“PRC”) is the principal resource center launched and introduced in the town of Pekan,

Pahang. In line with its tagline, “Creating Future Innovators”, the resource center acts as a one-stop-centre for

knowledge sharing and creative innovations.

As one of the main sponsors and facilitator of PRC, your Company leveraged on our in-house innovative solution

and technical expertise to build a state-of- the-art network facility, equipped with desktop management system.

We also installed our newly launched RFID Tracking solution into their library system enabling management

and tracking of all books and publications.

Other sponsors and collaborators that contributed in the development of PRC are; UMNO Pekan, Malaysian

Communication and Multimedia Commission, MPH Malaysia, Pearson Malaysia and Bebar Makmur.

HeiTech’scorporate responsibility

Knowledge Sharing with Future Generations: Educational Visits

Industrial Visit is an on-going initiative of your Company in offering students, mostly from colleges and

universities, to gain insight and nurture interest in the field of ICT. Every year, selected colleges / universities are

given the opportunity to conduct industrial visits to HeiTech and its world-class IT facilities.

In year 2009, participants were briefed on several of our breakthrough solutions, ranging from; Software

development, ICT Architecture & Infrastructure solution and RFID technology. It is our fervent hope that these

visits will ignite the interest and fuel the passion of the next generation of IT Specialists.

Fun in Learning English Camp

Your Company, along with Chenor’s cluster primary schools, successfully promoted and organised an English

Camp for the benefit of more than 150 pupils from thirteen (13) schools around Chenor, as well as, children of

HeiTechemployees.Thecampwasheldfrom12to14March2010,atSekolahKebangsaanKertau,Chenor,

Maran, Pahang. The camp provided a constructive environment for children to improve their command of the

English language through a combination of methods and fun filled activities.

Themed “We are 1”; the program stressed on the importance of friendship and teamwork, the critical component

in achieving the 1Malaysia aspiration . Participants were armed with knowledge and tools to help prepare them

for the upcoming UPSR finals in 2010. The program was divided into 6 modules that addressed key areas, such

as - speaking, listening and writing. The camp also saw the children undertake various tasks, which included

reading, story-telling, speaking skills through vocabulary enrichment, group work, treasure hunt and essay

writing.

Scholarship for Selected Excellent Students

Your Company embarked on the scholarship program in 2008 aiming for students in the rural areas who had

excelled in the Ujian Penilaian Sekolah Rendah (“UPSR”) examination. Two students were selected for this

program; Nooraniza Abu from Pekan, Pahang and Norain Syakila Ahmad Jamal from Chenor, Pahang. As the

adopted students of HeiTech, they were given the opportunity to benefit from HeiTech’s education scholarship

which will help them to fund their school fees, provide allowances, books and other things that relate to their

education purposes. Your Company consistently monitors their academic performance. Our long term vision is to

nurture our adopted students to be future leaders equipped with necessary knowledge and skills.

2. Social Development And Philantrophy

Your Company’s strategic community investment focuses on enhancing health conditions, alleviating poverty,

promoting social progress and increasing social growth.

a. Blood Donation Drive

Since 2001, your Company has been a strong advocate of saving lives through voluntary Blood Donation

initiatives. Your Company, on annual basis, holds an open day where employees and tenants of HeiTech Village

can donate blood. This initiative amplified the need for all Malaysians to fulfil their social obligation and support

National Blood Centre.

b. Sponsorship and Charitable contributions

Philanthropy remains an important aspect in our CSR effort. Nevertheless, all requests are evaluated and

scrutinized to meet stringent criteria, such as: builds goodwill for the company, offers value proposition across

all segments of society, embraces our corporate value and most importantly, its in-line with Government and

regulatory policies. Our beneficiaries range from schools, universities, NGOs, orphanage and others.

For year 2009, our social investment totalled up to RM200,000.00. The beneficiaries were:-

• PersatuanKebajikanAnak-AnakYatimIslamWilayahPersekutuan

• UniversitiMalaysiaPahang

• SekolahMenengahKebangsaanTemerloh

• PIBGSKPekanJaya

• PersatuanKebajikanTeratakShifa

• YayasanInsan&Ilmu

• YayasanTunIsmail

• YayasanSultanahBahiyah

• PersatuanRemisierBumiputeraMalaysia

• PersatuanKebajikanIslamHasilDalamNegeriKualaLumpur

• TabungKebajikanPelajarMiskin

HeiTech’scorporate responsibility

OurCommitmentinWORKPLACE

Our employees are our valuable asset. In striving to be the “Employer of Choice”, we endeavour to build a

constructive work culture by offering employees a combination of compelling propositions, from - human capital

development, safe working environment, equitable work-life balance, open door communication and performance

based remuneration structure.

1. Human Capital Development

We welcome people with diversified skills, experiences, and approaches that can be infused into our business,

in order to promulgate a creative environment. Each employee’s potential is primed to develop their competitive

prowess. Regardless of gender, age, race or position, the employees are appraised equitably, through a

structuredmeasurementofKeyResultArea(“KRA”)andKeyPerformanceIndicator(“KPI”).Withtheappraisal,

employees are given an opportunity to progress and plan their career development.

Employees are empowered by engaging them in selective training courses that equip them for leadership roles

and business acumen. As an ICT company, our skilled people are our greatest asset and we take pride in

ensuring that they are technically competent in meeting the ICT industry’s requirement. We also take great effort

to ensure that our Technical and Operations Engineers are equipped with up-to-date knowledge and expertise

by encouraging them to pursue proper certification to complement their skills. The certifications are achieved

through world-class organizations such as CISCO, Microsoft, and IBM. Below is the list of certifications that our

employees achieved as at 31 December 2009

Certification Total number of staff certified

as at 31 December 2009

Certified Data Center Specialist (CDCS) 9

Certified Ethical Hacker and Countermeasures (CEHv5) 8

Certified Penetration Testing Specialist (CPTS) 1

CISCO Certified Design Associate (CCDA) 1

CISCO Certified Network Professional (CCNP) 4

CISCO Certified Security Professional (CCSP) 1

IBM DB2 Certified Database Admin (Linux, Unix & Win) 1

IBM DB2 Certified Database Administrator (Lotus Notes Domino 6/65) 2

Information Security Management Systems (ISMS) – Foundation 14

Information Security Management Systems (ISMS) – Implementation 11

Information Security Management Systems Auditor/Lead Auditor (ISMS) 8

ITIL IT Services Management Essentials 73

ITIL Practitioner: Integrating People & Tools with Processes 1

Microsoft Certifed System Engineer (MCSE) 5

Project Management Professional 9

2. Conducive and Safe Working Environment

It is important that our employees work in a conducive and safe environment. The formulation and enforcement of

HeiTech’s established Occupational Health and Safety (OHS) Policy ensures all employees are aware of their role and

responsibilities and it is strictly adhered to in work environment. Our OHS complies with The Occupational Safety

and Health Act 1994 (OSHA 1994) and the Occupational Safety and Health (Safety and Health Committee – SHC)

Regulations 1996. Your Company continously provides training and awareness to employees on occupational health

and safety related matters ; hazard identification, fire drill, fire fighting and first aid.

In addition, employees are kept informed on healthcare management through health talks and circulars. During the

H1N1 pandemic, information was posted on the websites while circulars were sent to alert the employees on the

spread of the virus, and provided tips on preventive care and guidelines on home quarantine of staff that have been

infected by H1N1.

3. Equitable Work-Life Balance

In an ideal situation, employees seek out jobs that provide an element of flexibility, creativity and growth. Equitable

work-life balance is a crucial consideration for your Company as we believe happy employees result in optimum

productivity, improved morale and reduction in turnover and absenteeism. We support flexibility within structured

confines. Employees can choose between two set of working hours, 8.30 am – 5.30 pm or 9.00 am – 6.00 pm.

Dependingontheirjobscope,responsibilitiesandKPI,employeesmayoptforworkinghoursthatbestsuittheirneeds.

In addition, we also offer financial support to employees (in terms of loans and allowances) and extended time-off (for

sabbaticals, maternity/paternity leave, unpaid leave, study leave and replacement leave) to promote personal growth.

4. Communication with employees

We believe that engaging employees at every level of the business is essential to achieving its business objectives.

Active engagement results in clarity of corporate direction and goal, employee involvement in shaping the strategic

business direction of the company and increase employee loyalty & productivity.

Various communication channels such as; Corporate/Business Updates, Employee Survey, Appraisal & Career

development plan, Employee Retention plan, Award-Recognition program and Two-way communication tools were

used to communicate a clear line of company goals. Below are some pprograms that HeiTech implemented to

enhance communication with employees:-

• CorporateKick-Offsession

• Internalsatisfactionsurvey

• Yearlycompetencyassessment

• Retentionprograms–festivitycelebrations,outings,Familyday,Annualdinner,SportsDay,etc.

• Award-recognitionprograms–Chairman’sAwardandLongServiceAward

• Brainstormingsessions

• Internalcommunication–emailnewsletterandwebsites

HeiTech’scorporate responsibility

Our Commitment in ENVIRONMENT

Your Company is focused on safely and reliably helping to meet growing ICT demands to improve the quality of

life for all Malaysians, while working to reduce the impact on the environment and enhancing our contribution to

the communities we operate in.

As an ICT company, we make use of our innovative solutions and technology to optimize the computing

environment in our business operations. Similarly, we take a serious view in improving our environmental policy

and performance to tackle problems that are associated to climate change and biodiversity.

1. Improving environmental policy and performance

Monitoring waste and energy consumption can greatly improve our environmental performance. Your Company

promotes the importance of reduce, re-use and recycle. We monitor overall usage of water, electricity,

air-conditioning, paper usage and printing and set targets for all staff to adhere to.

Since the implementation of these monitoring indices in November 2009, your Company has managed to reduce

print quantity through the introduction of a Multi Function Device (Print,Fax,Photocopy, and Scan). The MFD

machines are shared amongst several departments and usage is monitored and publicized through a centralized

database. Compared to usage of printing toner in 2008, the usage of printing toner has been significantly

reduced by 30%. As a result, the initiative not only yields savings, but also deters employees from unnecassary

use of paper thus resulting in reduction of waste and energy consumption within the company. In the future, the

company strives to achieve 50% cost savings and to reduce paper usage by 30%.

2. Protecting environment through “Green Technology”

Your Company made a bold move by being the first locally managed data centre to adopt energy conservation

operation in April 2010. In a move towards supporting the government’s aspiration of promoting green technology

and combating global warming, HeiTech’s deployment of energy saving device at its data centre guaranteed it

a minimal of 5% savings in energy bills per annum. But this is anticipated to increase up to 18% as this energy

conservation is gradually adopted throughout the company operations.

OurCommitmentinMARKETPLACE

Delivering innovative solutions to our customers and public has always been your Company’s main concern.

Our research program support continous improvement and exploration of emerging technologies. In 2009, we

continued to demonstrate our commitment in addressing this through various initiatives such as being key opinion

leader in the ICT industry, practising good customer services management and adopting global best practices.

1. Being key opinion leader in ICT Industry

• BusinessContinuityManagementConference

As a reputable and responsible ICT Solutions provider, your Company is mindful of its role in Nation building

and keeping abreast of technological breakthroughs. HeiTech Managed Services Group and Disaster

Recovery Institute Malaysia, a representative office of DRI International, U.S.A. (DRII) organized a conference

to build awareness and educate the private/ public sectors on the significance and importance of Business

Continuity Management (BCM) in Malaysia.

A first for Malaysia, this conference saw sixteen speakers and experts from across the globe, share and

present their professional experiences on BCM, on increasing awareness and the urgency to understand and

implement strategic platforms on business resilience and continuity amidst global uncertainties. Besides

delivery of topics such as “Trends in BCP Compensation and Certification in Asia,” by renowned speaker and

President of BCM USA, Mr Cheyene Haase, HeiTech Managed Services Group Director, En Abdullah Ahmad,

delivered participants with an insight on the successful implementation of BCM in its operations.

• StrategicAlliancePartnershipwithCyberSecurityMalaysia2009&2010

As a participant and advocator of this strategic alliance, we practiced secure computing practices across

the company – from management to end users. This company-wide initiative addressed the widest possible

audience, teaching and motivating employees on how to go about doing it with minimal impact on cost.

• ComputerWorldSecurityForum–“EnterpriseSecured-2009”.

Your Company secured a position as a panel speaker and judge to address “Enterprise Security Today”.

This invitation underlined HeiTech’s vast knowledge and expertise in information security setup at the

network, application, data and system levels. Discussions centred on the relative effectiveness of enforcement

within organization’s Information Security policies and IT governance, and how this had impacted their

overall performance.

• HeiTechICTSecurityForum–BridgingTheSecurityGap2009

Your Company further solidified its position as an ICT security leader when it organized an ICT security forum

in 2009, entitled “Bridging The Security Gap”. The company created a common platform to bring intellects from

the public sectors together so it may propagate and educate them on safeguarding their assets.

Security enabled threats had become a matter of great concern and severely effecting organization’s bottom

line. This knowledge sharing security forum allowed our customers to evaluate their current security system and

educated them on options to safeguard themselves against security threats.

• HARIKESEDARANKESELAMATANICTMOT2009

In line with Ministry of Transport’s long term objective to educate and enhance ICT Security awareness and

IT Security issues amongst its employees, Your Company again took center stage as a subject matter expert.

Your Company spoke on enterprise security and the importance of hiring the right skilled employees to manage

ICT Security issues within the organization.

HeiTech’scorporate responsibility tanggungjawab korporat HeiTech

2. Practising good customer services management - Towards meeting customer satisfaction

Your Company strives to over deliver and meet demands of customers. We offer 24/7/365 maintenance and

support services through:-

• CustomerCareCenter(helpdesk)

With a team of competent and dedicated Customer Care personnel, we are set to benchmark our service

support performance beyond the expected service levels in managing customers’ experience in dealing with

problem management. Operating 24 x 7 x 365, our Customer Care personnel provide prompt and practical

solutions in helping our customers manage their daily operations and tasks.

Services offered:-

• ProblemManagement

> Problem Logging & Prioritization

> Problem Assignment, Diagnosis and Escalation

> Problem Resolution

• ServiceLevelManagement&Reporting

• CustomerRelationshipManagement

• CustomerSatisfactionSurvey

• Networkoperationscentretrainedengineers(NOC)at

seventeen(17)regionalofficesnationwide

Your Company uses its technology and world class network

facilities to meet growing demands and service level agreements.

Our Promise:-

> Customer HQ : 99.9% service availability (“SLA”)

> Customer Branches : 99.7% SLA for Peninsula Malaysia;

99.5% for Sabah and Sarawak

> Nodes Availability : 99.8%

> Rebate Compensation : 10% rebate per connection

3. Adopting global best practices

Your Company knows that information security is crucial to the customers’ business and profitability. As such

we relentless in ensuring our ICT integrity by building a world-class facility. Apart from technical knowledge and

expertise, we also adopt best practice in the delivery of our services.

• Thebestpracticesthatwecurrentlyadoptare:-

- Informational Technology Infrastructure Library (“ITIL”)

- ISO/IEC 27001 : 2005 Information Security Management System (“ISMS”)

- ISO 9001 :2001 Quality Management System

- Capability Maturity Model Integration (“CMMI”) Level 3

- Project Management Professional

In April 2010, your Company acquired the ISO/IEC20000-1:2005 (IT Service Management) standard for Data

Management Centre. The ISO/IEC 20000-1:2005 is the first worldwide standard specifically aimed at IT Service

Management. It described an integrated set of management processes for the effective delivery of services to

the business and its customers. Your Company adopts a proactive process improvement stance to ensure its

existing and potential customers obtain optimum deliverables based on globally accepted benchmarks and

best practices.

Our investment in Corporate Responsibility 2009

ECONOMIC

Units Total

Taxes to Government RM 5,050,000.00

Personnel costs RM 52,192,000.00

HUMAN RESOURCES

Total no. of employee 833

HeiTech’scorporate responsibility

Sex

Male Non-managersFemale Managers

Women in Management

9.85%

Women in Top Management

0.57%

Position

60.70% 70.44%39.30% 29.56%

Service in

the Company

6-15 years

>15 years

<1 year

1-5 years41.79%

16.87%

13.82%

27.52%

40-49

>50

<30

30-39

22.99%

6.23%

26.61%

44.17%

Resignation Units

Turnover Rate % 19.23

Technical Headcount 129

Non-technical Headcount 35

Age Technical Competencies

Non-

technical

Technical

34.08%

65.91%

EMPLOYEE BENEFITS

Units Total

Contribution to EPF

•Employer RM 5,252,452.00

•Employee RM 4,160,519.00

Benefits paid under defined benefits retirement plan RM 9,000.00

Benefits paid under the company’s employee RM 1,055,223.00

protection insurance policies

STAFF DEVELOPMENT

Units Total

Employee participation in training:

Classroom Manhours/staff 26.74

e-Learning Manhours/staff 16.18

Training expenditure over total human resources cost % 6.92

Average training budget / employee RM 3,803.72

Total hours of training per employee hours 42.97

Total Training Expenditure 2009 RM 2,710,236.00

Training Claimable from Human Resource RM 354,694.45

Development Fund for 2009

COMMUNITY

Units Total

Young and educational development RM 194,500.00

Social development and philanthropy RM 19,000.00