POS...Staying updated on payroll-specific legislation and rapidly integrating changes into policies...

POST-PANDEMIC HR & PAYROLL PREPAREDNESS GLOBAL SURVEY

Since the global COVID-19 pandemic struck the world, multinational organizations have been busy leveling up and stress-testing corporate strategies to ensure business resilience across all their countries of operation. Neeyamo, in collaboration with GPMI administered a survey across GPMI member community worldwide. The survey was aimed at presenting insights into how enterprises are coping with the abnormalities, how global HR and payroll functions of those enterprises have evolved to manage their workforce, and how the enterprises are gearing up for the foreseeable future.

The survey respondents comprised of experienced professionals from a wide range of industries and directly involved with HR, payroll, finance and other functions of multinational enterprises, a majority of them with 10,000+ employees. The survey analyzed their opinions on the state of organizations from the post-pandemic, HR, payroll, and employee outlook.

Some of the evident payroll insights and trends identified from the survey results are:

• About 86% of the respondents said that staying updated on payroll-specific legislation andrapidly integrating changes into policies is the top priority to organizations from a payrollstandpoint because of the global pandemic. Organizations should proactively monitorcompliance and several other subsequent measures taken by governments from differentcountries. Payroll leaders need to pay close attention to the constantly evolving global lawsand ensure their payroll compliance teams are updated.

• The good news is that about 52% of the respondents felt that they do not see this globalpandemic as a barrier to set the HR/payroll agenda. Furthermore, 92% respondents said thatthe pandemic has not affected their company’s payroll accuracy.A few other noteworthy highlights include:

• 42% of the respondents said their business operations have been moderately affected bythe global pandemic, while only 18% had their business operations strongly affected.

• The need for HR teams communicating with employees is growing. Around 46% of therespondents say the HR teams at their organizations are communicating more frequently withthe employees.

• Despite of the impending global recession talked about, 66% of the respondents say therehas not been a significant change in the employment turnover rate across their organizations.

• 82% of the respondents choose embracing virtual interviewing and remote onboarding asthe most working talent management strategy for their organization.

• 76% of the respondents say that remote work policy implementation across the entireorganization will be the top strategic priority of their enterprise in the post-pandemic era.

• 45% of the respondents feel their organizations are ready to accelerate business and riseabove 2020’s challenges.

The other trends and data are as follows. We hope you find the results of this survey valuable. If you have any questions regarding the survey, feel free to get in touch with us.

https://www.neeyamo.com/contact-us/


1

8.62%

31.03%

42.24%

18.10%

Slightly

Moderately

Strongly

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Not

Sligh

Mode

Strong

SECTION 1: STATE OF THE ORGANIZATION POST - PANDEMIC OUTLOOK

1. Have your business operations been affected by the global pandemic?

2

25.00%

23.28%

31.90%

19.83%

2. As a consequence of the global pandemic, which of the followinghas your organization experienced?

An increase indemand for t...

A decrease indemand for t...

A need tochange marke...

None of these

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


An increase in demand for the product/service o ered

A decrease in demand for the product/service o ered

A need to change market strategies

None of these


3

14.66%

50.86%

34.48%

3. Has the global pandemic forced your organization to halt expandingyour business-building goals?

Yes

No

Possibly

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

Possibly


4

21.82%

10.00%

38.18%

30.00%

4. Has the overall customer attrition rate for your organization beenaffected by the global pandemic?

Customerattrition ra...

Customerattrition ra...

No changes tothe customer...

I don't know

0% 10% 20% 30% 4 0% 50% 60% 70% 80% 90% 100%


Customer attrit ion rate has been reduced

Customer attrit ion rate has been increased

No changes to the customer attrit ion rate

I don't know


5

76.36%

70.91%

30.91%

25.45%

Remote workpolicy...

Digitalcollaboratio...

Globalcompliance...

Global payrollmanagement

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Remote work policy implementation across the entire organization

Digital collaboration and communication tools and infrastructure user adoption

Global compliance adherence

Global payroll management


SECTION 2: STATE OF THE ORGANIZATION - HR OUTLOOK

5. What do you think will be the strategic priority(ies) of yourenterprise in the post-pandemic era?

6

45.28%

29.25%

4.72%

20.75%

6. Have your HR communications with employees changed during recenttimes?

Our employeesand HR teams...

Our employeesand HR team...

Our employeesand HR teams...

Our HRcommunicatio...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Our employees and HR teams are communicating more frequently

Our employees and HR team communications have increased moderately

Our employees and HR teams are communicating less frequently

Our HR communication plan for our workforce has not changed


7 / 38

16.98%

28.30%

23.58%

31.13%

7. Have there been any changes to your hiring guidelines because of theglobal pandemic?

Yes, we havedownsized th...

Yes, we havebeen hiring ...

Yes, theorganization...

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes, we have downsized the workforce

Yes, we have been hiring new employees

Yes, the organization has imposed a temporary freeze on recruitment

No


8

12.26%

21.70%

66.04%

8. Has the employee turnover rate across your organization changed?

Yes, it hasdecreased

Yes, it hasincreased

No, there hasnot been any...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes, it has decreased

Yes, it has increased

No, there has not been any significant change


9

81.13%

38.68%

34.91%

9. Which of these talent management strategies do you feel areworking for your organization?

Embracingvirtual...

Promotinginternal...

Transparentcommunicatio...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Embracing virtual interviewing and remote onboarding

Promoting internal movement across the organization by engaging employees to gauge their skills and goals aroundorganizational skill needs

Transparent communication under circumstances of frozen openings and delayed new hire dates

POST-ANDEMIC HR & PAYROLL PREPAREDNESS GLOBAL SURVEY

10

12.26%

51.89%

35.85%

10. Has the global pandemic become a barrier to set the HR/payrollagenda for the future?

Yes

No

Possibly

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

Possibly


SECTION 3: STATE OF THE ORGANIZATION - PAYROLL OUTLOOK

11

3.81%

21.90%

60.00%

11.43%

2.86%

11. What percentage of change in pay has your organizationimplemented after the global pandemic?

Increase above10%

Increase 1-10%

No changes

Decrease 1-10%

Decrease above10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Increase above 10%

Increase 1-10%

No changes

Decrease 1-10%

Decrease above 10%


12

1.90%

95.24%

1.90%

0.95%

12. Have there been any cases of delayed payroll to any part ofyour workforce because of the global pandemic?

Yes

No

Maybe

I do not wishto answer

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

Maybe

I do not wish to answer


13

92.38%

3.81%

3.81%

13. Has the global pandemic impacted the accuracy of your payroll?

No change inpayroll...

A decrease inpayroll...

I don't know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


No change in payroll accuracy

A decrease in payroll accuracy

I don't know


14

85.71%

2.86%

4.76%

0.95%

5.71%

14. Which of the following is a top priority to your organizationfrom a payroll standpoint, because of the global pandemic?

Stayingupdated on...

Implementing askill-based ...

Reviewingemployee...

Reviewingcompensation...

Finding waysto add bonus...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Staying updated on payroll-specific legislation and rapidly integrating changes into policies

Implementing a skill-based pay system through which pay can be differentiated using variable incentives

Reviewing employee benefits program in place

Reviewing compensation strategy based on the ease or difficulty of recruiting new hires

Finding ways to add bonus pay for the frontline staff


15

70.89%

21.52%

3.80%

3.80%

Make employeesfeel safe as...

Build astronger...

Adopt apeople-focus...

Emphasizecritical ski...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Make employees feel safe as well as connected, engaged, and productive

Build a stronger employee wellbeing offering across social, financial, mental, and physical parameters

Adopt a people-focused approach with relaxed key performance indicators (KPIs) and productivity metrics

Emphasize critical skill and competency development through upskilling/reskilling


SECTION 4: STATE OF THE ORGANIZATION - EMPLOYEE OUTLOOK

15.What is the top priority to your global HR function when it comesto workforce management?

16

10.13%

43.04%

46.84%

16. Which of the following strategies is your organization using torevamp organizational design and change management?

Shifting to abottom-up...

Increasingways for...

Heavilydigitizing t...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Shifting to a bottom-up approach where employees are involved in designing the change process

Increasing ways for employees to provide feedback and escalate issues or concerns

Heavily digitizing the ways employees are consuming learning and enabling a personalized learning experience


17

44.55%

31.68%

19.80%

1.98%

1.98%

I stronglyagree

I somewhatagree

Neutral

I somewhatdisagree

I stronglydisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


I strongly agree

I somewhat agree

Neutral

I somewhat disagree

I strongly disagree


SECTION 5: RISING ABOVE 2020

17. Is your organization ready to accelerate business and riseabove the challenges of 2020?

18

11.88%

22.77%

32.67%

23.76%

8.91%

18. Which phase do you think your organization is currently in?

Recession phase

Recovery phase

Business-as-usual

Growth phase

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Recession phase

Recovery phase

Business-as-usual

Growth phase

Not sure


POST - PANDEMIC HR & PAYROLL PREPAREDNESS SURVEY REPORT

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