July 16th 2013

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PROPRIETARY STATEMENT

This document and any attached materials are the sole property of Lyca Mobile. This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Lyca Mobile.

RETAILER LOG INhttps://pos.lycamobile.us

Enter User Name & Password – Select USA & Lycamobile

POS PORTAL – Completing Activation process

* Select Customer Management, Select SIM Activation

ACTIVATING THE SIM CARD

Enter the Zip Code, PUK Code, and ICCID which is the last 4 digits of the SIM # and select SUBMIT.

You have created a new Lyca Mobile number for the customer(New Number will appear under the words SIM Activation in RED)

ADDING A BUNDLED PLAN TO THE NEW ACCOUNT

Select CUSTOMER MANAGEMENT, select PIN TOPUP. Enter the mobile # and enter the VOUCHERPIN which you will have purchased from a pin provider.

Be sure the voucher pin is for a bundled plan and not just a Topup denomination.(if voucher pin is only top up type, the service will be set up as a paygo account and not a monthly service plan). BE SURE THE

AIRTIME PURCHASED IS FOR A MONTHLY BUNDLE PLANSelect Topup

The account is now set up and SIM is ready for use with a factory unlocked GSM phone.

NUMBER TRANSER – PORTINGSelect Customer Management

Number Transfer

NUMBER TRANSFER- PORTING continued

First make sure that a Lyca Mobile SIM and bundled package is set up for the new Lyca Mobile customer.In order for a prepaid # to port over, there needs to be a current balance on the old prepaid plan from which the mobile # is to be ported from.This is a two step process - it requires that a Lyca SIM is active and loaded with a bundled plan prior to transferring number over. (See screen shot from previous page)Select - Customer Management from the POS portalSelect - Number transferEnter the new Lyca Mobile #, Lyca SIM Card #, Port in NumberLeave Port in ICCID field blankOrder type WirelessDonor service Provider - leave as wirelessEnter the account number that the port in number is currently onPort in date - put in a date of at least 1 day greater than current datePort in time- put in time greater than 24 hours from time of port requestInitator name - put in the name of the person processing portIMP Contact # - enter the phone # of the store processing the portGo up to the blue box next to Port in Number field and select "Get LRN“The gray “LRN” box field will auto populate with a code which is used for porting Port should be completed within 12-48 hours

The Lyca mobile # given at time of activation will work until the port is complete

CUSTOMER PLAN and BALANCE DETAILFrom the home page select – Customer Management

Customer plan and Balance DetailEnter the subscriber MSISDN # (mobile #), enter 1 + 10 digit number

Press – Submit. The Pop up box will show mobile #, any balance on account.At the bottom of the window, it will show bundle code for plan, bundle name and expiration date

ADD FUND TO PORTAL – Selling airtime through PortalCard DetailsSelect Retailer A/C Management, add fund to portal, select amount, your email, Credit/debit card type, name on card, credit/debit card number, expiration date, CW number (security code on back of card)

Address DetailsCountry, house number (store street address), City, Post code (zip Code)

Select SUBMIT

SUPPORT NUMBERSLycamobile has multilingual team that operates from 8:00am to 12 midnight EST, every day.To contact Customer Service:

Dial 612 from your lycamobile charges: FREE

You can also dial 1-845-301-1612 from another phone or +18453011612 from abroad.Charges: Call Charges may vary depending on network operators.

Quick Reference Guide for Lycamobile users:Voice Mail 91#Customer Service 93#Check your balance 95#Check balance on screen 94#View your number on screen 97#