POS. DIGITALGUIDE.TROUBLESHOOTING

POS Digital Installation 2

a. PluginaUSBkeyboardandpressF10toopentheconfigurationmenu.[Ifapasswordpromptshowsup

pleasecontactthesupportinordertogetthepassword.]

b. Moveforwardintheset-updialogbypressingF12untilyoureachstep6/11:networkconfiguration.

2. THE NETWORK SETUP OF THE DEALERSHIP HAS CHANGED

TheassignedtouchpointcannotbechangedlocallyonaPOS.Digitalmediaplayeraftertheinitialinstallation.Tohavetheassignedtouchpointchanged,pleasecontacttheASZ/POS.Digital1st-level-supportandhavetheplayerboxIDathand.

1. POS.DIGITAL MEDIA PLAYER IS SHOWING THE WRONG CONTENT

1. MyPOS.Digitalplayerisshowingthewrongcontent.

2. Mynetworksetuphaschanged.

3. MyPOS.Digitalmediaplayerisoffline.

COMMON PROBLEMS:

INSTRUCTIONS

TROUBLESHOOTING

3

c. Settheconfigurationasneeded:

i. LAN<F1>/WLAN<F2>

ii. StaticIP<F3>/DHCP<F4>

iii. Proxyconfiguration<F5>

POS Digital Installation 4

Theofflinestatewillbeshownwithanindicatorsymbolinthetoprightcornerofthescreen:

Inthisexample„i19“enablesthesupporttofindoutyourmediaplayer‘sboxID.

Troubleshooting:

1) Restarttheplayerbypressingthepowerbuttonorbycuttingthepowerconnection.Theplayerrestartsauto-

maticallyafterthepowerisrestored.

3.THE POS.DIGITAL MEDIA PLAYER SHOWS AS „OFFLINE“

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Troubleshooting:

2) Local issue with the network / internet:

a. MakesurethattheLANcableisconnectedcorrectly.

b. Makesurethelocalnetworksettingsarecorrect(DHCP/staticIP/DNS/gateway/subnetmask).

c. Makesurethatthenetworkportattheinstallationsiteisconnectedtoyournetwork(patched).

3) Configuration of the player:

Followthestepsforthenetworksetupontheplayer(seeabove)

BMW Group POS.DIGITALhttp://help.bmwgroup-posdigital.com 07-02-2017