Portfolio2

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Customer Service

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Portfolio2

Transcript of Portfolio2

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Customer Service

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Investment supportE&E Polish

I choose this product because I think that is very useful and have a lot of market opportunities, is the unique nail polish that change the color of the paint in the nails depending of the color of cloth that the women is wearing, this product will help to save money and time because instead of buying a lot of nails polish colors we only bought one that can be useful for the rest of the year, also we can spend less money in polish remover or in the beauty lounge. And for famous persons such as singers will be perfect because they change his appearance constantly so this polish can make it easier.

LUMAFE Cream

In my opinion this is the best invention of make up in the world , because the target marking of the women’s and teenagers like me, used make up most part of the time and we don’t have time to take it out this can produce that the skin get sick and look old, but with this cream is like a protector of the skin like a mask so the makeup don’t have contact with your skin so all that bad chemicals don’t affect also another benefit is that is more easy to take out with water because is based in natural products that make our life happy and comfortable.

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There are a lot of advantages of web-based service because make the life easy of customers, the web sites when they can post commentaries respect of a product can help to have reference an opinions to other customers. Also the live chats can solve doubts easily instead of going to the company, the customers can answer they own question or only making some clicks can have more information about the service of a product. An also the cost is very chipper or free.

Sometimes the opinions of customers can affect and influence in bad way other probably customers and if the company don’t attend this can decrease the sell. Other disadvantage can be that the poorly manage e-service can negatively the business image. Also in the questions that costumers send to the email of a company can be confused because they don’t now some terms.in my opinion e- service , websites, and all of the technology sources using in a good and specific way can be magic because they can save a lot of money an time for the costumer and for the company , also the costumer can express his comments and if is something bad the company immediately can

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Telephone communication essayIt is important to the companies have a well telephone communication because is the face of all the companies most part of customers have haves the first contact with the business by telephone, also the person in how is in charge has to be very kind and responsible.For me the telephone communication is essential in a business and the contact with people has to be a priority.

Use Friendly Web sites and electronic communication

Now the world is inverse in technology, that’s why all companies need to have a web presence because internet is cheaper is easier and post-sale costumer support also the knowledge bases give the opportunities to costumers to answer immediately their questions, they can be by hyperlinks also.if the customer want to comment or giving a public question they can do it in a blog or live chat , also networks and chat rooms are very useful.

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Web Pages an Electronic Communication Essay

Internet Change the form of we see the world also has provide a new avenue for delivering costumer assistance , the blog and online knowledge bases has provide to costumers a easy way to have contact with the company is more cheaper and fast that a phone call or going personal to the company.

All companies now had to have a blog, social networks and emails so they have to be constantly changing.

Use Friendly web sites and Electronic Communication

• The internet has become the place for searching and shopping.

• The cost of creating and maintaining a website continues to come down

Elements: Search engines: google, yahoo, bing

Email: Videos marketing, social media, Facebook

A perfect sales channel

An excellent channel for pre-sale

Costumer support .

Knowledge’s bases, structure in questions and answers.

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