Porter ServiceMelayani penanganan barang barang bawaan tamu

Created by Julie

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II. Various of guest luggage

a. Trunk is large suite case / box for carrying clothes but sometime carrying film equipment

b. Suite case has two kind namely soft made of leather, canvas, cloth, and hard made of metal, plastic , all to carrying clothes when travelling

c. Handbag (satchel) made of soft material (cloth, leather, canvas, plastic) to carrying light thing / which can be carried by hand

d. Brief Case is carrying letter / doc, money for business man

e. Cosmetic / beauty / vanity case for make up itemsf. Hat box to keep hatsg. Haversack is canvas bag used by soldier / armyh. Val Pak / Vaal case is folding suitcase usually can be

hung on

Cont’d

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• Traveling bag / shoulder bag is a small bag with a long strap it carried on shoulder

• Garment bag / Valet / Suit bag is a bag made of soft leather, plastic for carrying jacket, shirt, trouser which are hung on hanger

• Golf case is a long case for carrying golf stick

• Camera case is a case for carrying camera and equipment such as flashes and lenses

• Pilot case is a small suite case usually used for pilot

• Beach case is a case made of cloth, plastic with a big hole and full color

III. Penangan Barang Bawaan Tamu

Luggage means bags which are taken someone for traveling, every guest who comes to hotel brings their luggage. The hotel must take care of the guest’s luggage an extra service

Care of luggage including guest’s property1.Safety : Porter (Bell Boy) should watch and responsible guest luggage and property2.Theft : hotel must protect guest luggage from theft. If guest luggage is stolen in hotel, the hotel should have to pay (depend on policy)

Care in handling1.Preventing damage : in handling guest luggage care should be taken to avoid damage. Careful handling of luggage will limit damage

Cont’d2. Limiting injury : another reason why care must

be taken in handling luggage is to avoid injury

Handling luggage1. Need for care

a. Expense : luggage is expensiveb. Limiting expense is by handling with

care, expensive for it can be limited. Boy should not handle with care cause be damage or broken and guest will claim loss from hotel2. Handling method

a. Lifting - Holding the handle before lifting

luggage Boy should check its handle and hold is tight

Cont’d

-Check for special sign : Boy should check special sign to know the luggage content (this way, fragile, keep dry)-Fragile item means breakable item so Boy should handle carefully

Stacking means putting the guest luggage in an orderly way in order to avoid damage or breakage • Placing the hard bag under the soft one• The thick bag under the thin one• The big bag under the small one

Method should be used when Boy carries a lot of luggage in the bus / truck (especially group). Similar method is also applied to taxi / car of the guest by stacking when luggage in the boot

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