Section: ITS Document ID:Subject: Induction: Citrix Remote Access Location: N/ATotal Pages: 10 Issued By (Owner): Niall WhiteEffective Date: Approved By:

Revision Number

Approval Date Comments

01 Initial release

Table of Contents1.Windows Computers

2.Apple MAC Computers

1. Windows Computers

To set up your device to be able to remote access onto your QMU account you will need to install the application ‘Citrix Receiver’

This can be done by:-

- Go to https://www.citrix.com/downloads/citrix-receiver/

ITS Department

Setting up Citrix Remote Access

- Click on the latest version of the receiver

- Then select ‘download receiver for windows’ and once this has downloaded, select ‘run and this will bring you to the Citrix Receiver setup program.

- When the Citrix Receiver setup program launches, click Start to follow the wizard to

install the Citrix Receiver

- After the installation is complete, you will be prompted to either Add Account or Finish. Just click Finish to complete the Citrix Receiver installation.

Note – The software is required to connect to the remote desktop from

the QMU website.

DO NOT try to launch remote access from the software directly, and DO NOT try to add your account/email address to the software

Once you have the Citrix receiver installed, you can now access the remote desktop.

To do this you go to:-

- Go to the QMU website https://www.qmu.ac.uk/

- In the top right corner of the page, select ‘Remote Access’

- Scroll down the page and select the highlighted link as shown below

- In the following screen enter your QMU credentialsNote: just your student username, NOT the full email address

- Once through to the next page, select the small screen with ‘QM Desktop’ above it and

then select ‘open’ on the bar at the bottom of the screen

- This will launch the citrix receiver and take you to a remote session

Possible Errors

On windows devices there can be an extra issue with the Ica file. To resolve this please follow the below steps:-

- Select start and go to settings- Select the apps icon and go to default apps tab- Scroll to the bottom and select ‘choose default applications by file type’- Scroll down to ‘.ica’ file extension- Change the default to ‘Citrix Connection manager’

NB: - If no option for Citrix connection manager is available, make sure you have the latest version Citrix receiver installed.

Alternative method for mapping Citrix connections manager-

If there is no option within Settings>apps>default apps>choose default applications by file type> .ica to select the citrix connection manager, there is another method to mapping it.

-return to the remote access page on the QMU website-log in to the remote access page-select the small screen with ‘QM Desktop’ on it-when it gives you the bar to choose what to do with this file, select ‘save’-open the file explorer-go to the downloads folder-Locate the file ‘launch.ica’-right click and select ‘open with’-make sure the box with ‘Always use this to open .ica files’ is ticked before selecting an option-click ‘more apps’-scroll down to ‘look for another app on this PC’ and select that-select ‘this PC’ and go into the main hard drive-Follow the file path ‘program files (x86)>citrix>ICA client-scroll down and find the file ‘wfcrun32.exe’ and select this and click open

2. Apple MAC Computers

To set up your device to be able to remote access onto your QMU account you will need to install the application ‘Citrix Receiver’

This can be done by:-

- Go to https://www.citrix.com/downloads/citrix-receiver/

- Click on the latest version of receiver for Mac.

- On the next page, select ‘download receiver for Mac’

- After downloading the CitrixReceiver.dmg, launch the setup program and choose Install Citrix Receiver.

- You will be taken through a series of steps standard with the installation of any typical application on a Mac OS X. Choose to Continue through the sections to install the Citrix Receiver.

- After the installation step is complete, you will be prompted to Add Account. This step is unnecessary, as the Citrix Receiver has already been installed by this point. Leave the

Add Account box unchecked and just click Continue.

- Click Close to complete the Citrix Receiver Installation

Note – The software is required to connect to the remote desktop from the QMU website.

DO NOT try to launch remote access from the software directly, and DO NOT try to add your account/email address to the software

Once you have the Citrix receiver installed, you can no access the remote desktop.

To do this you go to:-

- Go to the QMU website https://www.qmu.ac.uk/

- In the top right corner of the page, select ‘Remote Access’

- Scroll down the page and select the highlighted link as shown below

- In the following screen enter your QMU credentialsNote: just your student username, NOT the full email address

- Once through to the next page, select the small screen with QM Desktop above and this will launch your remote session.

Possible Errors

When MAC’s do updates, they can sometimes set the plug-in settings for Citrix back to default, which will stop you from connecting to a remote session

If this happens what to do is:-

-open safari-click on safari in the top menu bar-go to preferences-select the websites tab -If no website tab, look for security tab and select 'plug-in settings'-select citrix receiver-set options ‘access.qmu.ac.uk’ to ‘On’-if set to 'ask' change to 'on' and this should get remote access working again.

NB: with Mac devices there can be an extra issue with the Ica file. To resolve this please follow the below steps;

1. Open the Settings menu and go to System > Default apps.2. Select "Choose default apps by file type". Find the file type .ICA, click the current default app, and choose Citrix receiver as the new default.3. Save any settings and close. The next time you try and run remote access the ICA will be opened correctly and allow access.