Policy Number: 010 Social Media October 2014

TRIM Ref: TD14/437

Mental Health Commission of New South Wales Policy Number: 010 Social Media

Policy Details 1. Owner Manager, Communications and Stakeholder Relations 2. Compliance is required by Staff, contractors and volunteers 3. Approved by The Commissioner 4. Date created October 2014 5. Date of this review N/A 6. Next review due October 2015

7. Driver NSW Government Social Media Policy and Guidelines (May 2013, version 1)

8. References NSW Government Social Media Policy and Guidelines (May 2013, version 1)

9. Contact Officer/Maintained by Senior Communications Advisor, Publications who monitors changes to legislation, policies and procedures and recommends any amendment to the Social Media Policy

10. Search terms Social media, Twitter, Facebook, Instagram, LinkedIn, Google+ 11. Compliance assurance method By incident monitoring

12. Policy Document location TRIM Ref: TD14/437

Policy The Mental Health Commission of NSW has adopted the NSW Government Social Media Policy and Guidelines (May 2013, version 1, attached at Appendix A). Staff, contractors and volunteers at the Commission are required to comply with the policy and guidelines.

Procedure The Commission’s staff, contractors and volunteers will comply with the Social Media Policy. Authorised Communications and Stakeholder Relations Staff will: • Use the Commission’s social media platforms in an official capacity, consistent with the Commission’s

Code of Conduct, public sector values, legal requirements, and other Commission policies

• Use social media to:

1. Promote the Commission and its work

2. Share and promote access to information

3. Foster relationships and work together with stakeholders

• Not act unlawfully (such as breaching copyright) when using social media

• Be quick to admit and correct mistakes published on the Commission’s social media platforms

• Respect privacy and confidentiality by only publishing information that is approved to be in the public domain

• Identify themselves as a Commission representative when publishing on social media platforms as part of their work

• Consider social media content for publication when suggested by other Commission staff.

TRIM Ref: TD14/437 2

Mental Health Commission of New South Wales Policy Number: 010 Social Media

Manager, Communications and Stakeholder Relations will: • Provide advice to the Executive Director in relation to the application of the Social Media Policy to

the Commission’s work

• Ensure that only trained and authorised Communications and Stakeholder Relations staff, contractors and volunteers use and manage the Commission’s social media platforms

• Monitor and review the effectiveness and efficiency of the Commission’s social media strategy and report on findings to the Executive Director

• Ensure that staff, contractors and volunteers understand how they can contribute to the effectiveness of the Commission’s social media platforms in the conduct of their work through the development, distribution and maintenance of internal guidelines.

TRIM Ref: TD14/437 3

Mental Health Commission of New South Wales Policy Number: 010 Social Media

Appendix A: NSW Government Social Media Policy and Guidelines (May 2013, version 1)

TRIM Ref: TD14/437 4

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 5

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 6

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 7

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 8

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 9

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 10

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 11

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 12

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 13

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 14

Mental Health Commission of New South Wales Policy Number: 010 Social Media

TRIM Ref: TD14/437 15

Mental Health Commission of New South Wales Policy Number: 010 Social Media

End document

TRIM Ref: TD14/437 16

TRIM Ref: TD14/437 17