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POLICY ADMIN POLICY ADMIN

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PERFORMANCE REVIEW OF 2011

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Yearly Performance

IndexIncomple

te% CFS 14 days %

Not taken

%

TIA Checking

%

Premium Collected%

Standard of 2011

4% 95% 4% 96.5% P(M) 65%

2011/1-9 4.4% 95.0% 4.3% 95.1% 37,777 59.6%

2010 4.1% 94.2% 3.5% 96.1% 26,433 58.7%

2009 13.6% 93.2% 4.5% 92.9% 9,001 74.2%

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Yearly Administration figure

Year/New

Business(Case)

Receivable Premium

(M)Benefit Payout

(M)

Claim Payment(M)

New Case Total

ReceivableHospital

Death/TPD

2011 17,415 65,235 99,864 11,989 162 556

2010 12,712 35,865 48,858 3,982 144 163

2009 11,570 9,424 12,122 429 6 310

2008 2,471 251 180 - - -

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Branch Comprehensive Index 2011

CRD Incomplete% CFS

14days % Not taken%

TIA checking%

Premium collection%

Standard 4% 95% 4% 96.5%General : 65%

new case%

general%

HCM 2.3 94.1 3.3 96.4 39.7 73.4

HN 5.5 94.1 3.9 92.3 19.1 51.4

DN 2.5 98.4 3.2 97.5 32 63.3

CT 2.5 95.2 5.2 98.1 31.5 51.6

DNA 2.1 93.7 5.5 95.3 39.5 46.3

HAP 6.1 96.8 4.4 95.2 24.7 52.6

Company 4.4 95 4.3 95.1 28 59.6

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PROJECTS DONE OF 2011

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RateRate14%14%60 day 60 day grace Pgrace P

20%20%

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Strengthen Collector TeamStrengthen Collector Team

What can collector team do for customers?What can collector team do for customers?

Collect premiumCollect premium

ReinstatementReinstatementTake Care Take Care Orphan PolicyOrphan Policy

Product Product ConsultConsult

Promotion Promotion Introduction Introduction

Total 2011 27 (+16)

HCM 7(+2)HAN 10(+5)CT 1

DN +5DNA +2

HAP +2

NewNewNewNew

NewNewNewNew

NewNewNewNew

NewNewNewNew

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coupon coupon 200k200k

coupon coupon 500k500k

3 3 years+ acc. Prem years+ acc. Prem 150M 150M

High Premium VIP Program

2 2 years+ acc. Prem years+ acc. Prem 100M 100M

1 1 years+ years+ acc. Prem acc. Prem 50M 50M

500K500K

ME service in Luxury HospitalME service in Luxury Hospital

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50M50M 50M50M 50M50M

20092009 20102010 20112011

Free Free Health Health

Checking Checking *1*1

Free Free Health Health

Checking Checking *1*1

SapphireSapphire RubyRuby DiamondDiamond

Qualified 1Qualified 1 Qualified 2Qualified 2 Qualified 3Qualified 3

ME checking conditions

Example: Example:

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Create VNPT Prem. Collection Channel

FacilityFacility SafeSafe FreeFree

Collector Agent

Customer

1.Save Petrol and Time1.Save Petrol and Time2.Complete collection task easier2.Complete collection task easier

1.Advertise company image1.Advertise company image2.Expand business 2.Expand business with good after-sale service with good after-sale service

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VNPT Promotion campaign

Unit Contents

Purpose Enhancing premium collection eff. via Post office

Period 2011/11/01 ~ 2011/12/31

Object Customers who submit renewal premium via Post office

Lucky draw

Randomly select the winners

Time To Lucky draw

Time: 10:30am 2012/01/13 Place: 10th floor The Word Center

1111

22 33 4444 5555

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3,700 SMS sent to 01/10 – 3,700 SMS sent to 01/10 – 31/11/11 Birthday 31/11/11 Birthday Customers Customers

42% of customers are willing 42% of customers are willing to use VNPT channel to use VNPT channel

NONO

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Branch Attendant POOR

Good -Excellent

G Exc.

Total >70 70~88 90~100

HCM 66 55% 27% 65% 8% 73%

HN 277 81% 34% 66% 0% 66%

DN 49 79% 41% 59% 0% 59%

CT 102 76% 48% 36% 16% 52%

DNA 42 76% 7% 90% 2% 92%

HAP 48 42% 25% 75% 0% 75%

Total 584 71% 33% 63% 4% 67%

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Plan for 2012

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Presenter : ElainePresenter : Elaine

Better Service & full supportBetter Service & full support