How to register and make an online booking

POLAR Online

ContentsPOLAR Online

•The best way to sell Holland America Line•Online help and training•Register for POLAR Online•7 Quick steps for creating a booking•Powerful booking management features•Booking search and booking list

POLAR OnlineThe best way to sell Holland America Line

•Help and training available online and by phone•Seven easy steps to create a booking•Powerful booking management features•Booking search and booking lists•More selling and management features than any othertool•Access to the best fares: all past guest, agency and group fares•Easily manage group bookings•Easy to learn and lightning fast

Online Help & TrainingAvailable throughout POLAR Online

•Click HELP for “how to” guides and policy informationHelp topics include

•Every step of the booking process•“How to” guides for all booking and modifying features •Policies and procedures

POLAR Online help line•1-800-544-9032

Register for POLAR OnlineGo to www.travelagentheadquarters.com

Register for POLAR Online

Register for POLAR OnlineAdding a user (only available to owner orsupervisor level profile)

Register for POLAR OnlineAdding a user (continued)

Register for POLAR OnlineAdding a user (continued)

Register for POLAR Online F.A.Q

•Q: Who is registered as my agency owner/administrator?•A: Contact OneSource at 800-544-9032 and they canverify who is the registered agency owner. •Q: My registered agency owner/administrator is nolonger with the company. How can I have this changed?•A: On agency letterhead, advise reason for change and who will be the new registered owner/administrator. Be sure to include a new registration email address. Fax thisinformation to OneSource’s Revenue Support at 661-753-0180.

7 Quick Steps for Creating a BookingStep 1: Sailing Search

•Enter membership information for the best quotes

7 Quick Steps for creating a bookingStep 1 (continued): Sailing search screen

•Select a cruise or cruisetour search

7 Quick Steps for Creating a BookingStep 2: Availability by Price

•For cruises and cruisetours

7 Quick Steps for Creating a BookingStep 2 (continued): Availability by date

•Review category availability

7 Quick Steps for Creating a BookingStep 3: Category pricing

•Category Pricing – Best Buy•No need to call reservations, POLAR Online displays all fares•Best buy always provides the best FIT quote•Create fare comparison to compare promos by category•View the promo codes that append to your bookings

•Category pricing - Groups•Select from multiple groups: your agency, headquarters or consortiums•View the group promo and amenity codes that append to your FIT bookings•Clone bookings to quickly add multiple staterooms to a group•Easily remove “automatic upgrades” to keep staterooms together.

7 Quick Steps for Creating a BookingStep 3 (continued): Category pricing

7 Quick Steps for Creating a BookingStep 3 (continued): Pricing, Fare comparisons

•Use best buy to quickly find the best deal

7 Quick Steps for Creating a BookingStep 4: Passenger pricing detail

•Present the complete quote

7 Quick Steps for Creating a BookingStep 5: Up-sell Category

•Increase your commissions!

7 Quick Steps for Creating a BookingStep 6: Cabin Selection

7 Quick Steps to Creating a BookingStep 7: Add passenger names – the final step!

•Add cross reference ID’s for multiple cabins•Easily remove auto-upgrades to keep staterooms together•Guest information is automatically completed if you input member numbers

7 Quick Steps for Creating a BookingStep 7 (continued): Add Passenger Names

Booking Management FeaturesSave time using POLAR Online to modify yourbookingsExtend optionsRebook features quickly change sailing,

categoryor promoSet up “auto-charge” of final payment to your client’s cardManage pre and post cruise packagesSubmit required immigration informationAdd gifts like wine, flowers or onboard credit

Booking Management FeaturesBooking is confirmed!

Booking Management FeaturesBooking Information

•Manage passenger data

Booking Search and Booking ListRetrieve and manage all bookings including bookings made via POLAR Online, any GDS online booking tool or over the phone.Create a list of all agency bookings on a voyageBooking lists make it easier than ever to

managemultiple bookings on a sailingView balance and option status within the booking list

Booking Search and Booking ListRetrieve a booking or booking list

Booking Search and Booking ListFilter options and summary information

Booking Search and Booking ListBooking List: Payment Information

•Payment status by booking