PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 1 EIRUS User Group for Reliability and...

PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998

1

EIRUSUser Group for Reliability

and Quality Measurements

Jan Willems, EIRUS secretary

Belgacom (TEM)

tel. +32 2 2024590 fax +32 2 2024766

e-mail : [email protected]


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Presentation outline

• A picture of EIRUS

• Objectives

• Activities

• Future activities

• Conclusion


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EIRUS

User Group of

Quality and Reliability Measurements

for all kinds of Telecommunication Products

A picture of EIRUS


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A group of PNOs and suppliers

• Quality is a keyword

• the goal is to improve quality

• Measurement uniformity

• reduces the costs for supplier and PNO

• Cooperation PNO-supplier

• agree on the way to collect and present results

• provide feedback

• discuss improvement plans

A picture of EIRUS


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EIRUS

• Recommendation of EURESCOM P307 project

• Set-up meeting in June 1995

• Rules and procedures

• PNO and supplier membership

EIRUS = E-IPQM and E-RQMS Users

A picture of EIRUS


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Which measurements ?

• E-IPQM

• based on IPQM (In Process Quality Metrics), Bellcore GR-1315-CORE

• E-RQMS

• based on RQMS (Reliability and Quality Measurements for Telecommunications Systems), Bellcore GR-929-CORE

A picture of EIRUS


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• Objectives

• Activities


• Conclusion


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EIRUS Objectives

• implement the E-IPQM and E-RQMS measurements

• formulate a consensus on change requests to E-IPQM and E-RQMS to preserve uniformity

• find best solutions and practices

• learn from experiences of other EIRUS members

• provide input to system user groups on the issue of quality measurements

• promote the knowledge about E-IPQM and E-RQMS

Objectives


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EIRUS Members• Belgacom

• BT

• Deutsche Telekom

• OTE Greece

• Swisscom

• PTT Telecom

• Telecom Finland

• Telecom Italia

• Telenor

• Telia

• Alcatel

• Ascom Hasler AG

• Bosch Telecom

• ECI Telecom

• Ericsson

• GPT

• Italtel

• Lucent Technologies

• Nortel

• Siemens

Objectives


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Telecommunication products

• Applicable for all telecommunication products

• Status as of 1997 : Alcatel S12Ericsson / AXEDXGPTSiemens/EWSDUT100Alcatel / 1641SXAlcatel / SDHECI / SDMLucent / SDHSiemens / NKÜ2000Siemens / SDH

Objectives


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• Objectives

• Activities


• Conclusion


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Implementation of measurements

• Task of each individual PNO - supplier interface

• IPQM metrics during development of the producte.g. - Software System Size

- Test Tracking

- Milestone Monitoring

• RQMS measurements during operatione.g. - System Outage Performance

- Problem Reports

- Fix Response Time

Activities


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Phased implementation

• Phase 0 : January - June 1996

• 2 RQMS + 3 IPQM

• Phase 1 : July 1996 - June 1998

• additional : 9 RQMS + 3 IPQM

• Phase 2 : October 1997 - June 1999

• all RQMS, all IPQM

Activities


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Why a phased approach ?

• Learning phase for PNO and suppliers

• Start introduction of E-IPQM/E-RQMS quickly by using a small set of measurements

• Requested by the suppliers

Activities


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Keep measurements uniform

• Background

• Some measurements need system specific interpretations

• European situation different from USA

• New developments and products

• Evolution in Bellcore

Activities


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Keep measurements uniform

• EIRUS Issue List mechanism

• to manage in a structured way implementation problems and questions

• PNOs and supplier can raise an issue, e.g.

• for clarification

• to propose a deviation from Bellcore definitions

• Issues are discussed on EIRUS meetings

• Decisions help PNOs and suppliers

Activities


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Working groups

• to work between meetings on specific topics

e.g.

• application of IPQM for Object Oriented development

• EIRUS procedures

• Measurement topics

• Fault Fix History

• Patches

Activities


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• Objectives

• Activities


• Conclusion


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Next meeting• Next EIRUS meeting on 24-26 March 1998 in Rome

• New PNOs or suppliers are welcome

• Agenda

• Status of implementation

• EIRUS Issue List

• Results of working group

• Bellcore tool for IPQM and RQMS

• Phase 2

• P619 Task 4 results

Future activities


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Information on EIRUS

• Internet

• An information package is available upon request

• Rules and procedures

• Membership application form

• General info

Future activities

http://www.eurescom.de/public/newpub.htm


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• Objectives

• Activities


• Conclusion


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Conclusions

• EIRUS is a useful forum to

• discuss implementation of quality measurements

• learn from and share experiences with other EIRUS members

• maintain the interface between PNOs and suppliers

• keep uniformity in the measurements

• to reduce cost for supplier and thus for PNOs

• products with a good quality and at low cost

Conclusions

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 1 EIRUS User Group for Reliability and...

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