HOUSTON, TX, USA | 5–8 NOVEMBER 2017

#PMOSym

PMO17BR314

MetLife: Keeping Up in a Changing PMO World

Carol Andreu, VP, EAD PMO and Caroline Martinez, Director, EAD PMO

MetLife Global Technology & Operations

Introduction• MetLife Global Technology (GTO)

office in Cary, NC, USA

• The PMO manages 1,300+ projects

• PMO is four years old and evolving

toward an enterprise PMO

• Strong focus on strategic alignment,

customer satisfaction and value

delivery

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The Evolution of Our PMO

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2013- 2014

Forming & Norming

2015 Accelerate

2016

Evolve

2017

Elevate

• Control points for controlling schedules and cost

• A stopgap for project management

• Formal governance program

• Standard portfolio reporting

• Benefits reporting

• Training for project managers

• Standardized processes, tools and methodology

• Socialization of value, benefits and outcome programs

• Portfolio based on demand

• Project management consulting partner

• Trusted advisor• Host for project

management methodology and learning

• Competency center for project management practices

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METRICBUSINESSISSUE

• Project Organizational

Change Management (OCM)

• % adoption and success

(surveys)

• Customers not ready for

solution (lack of

adoption, project failure)

• Poor communication

with stakeholders

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METRICBUSINESSISSUE

• Training Academy – centralized

with over 2,000 visits per month

• Project manager monthly

forums with a regular 93%

attendance

• Fragmented project

communications

• Decentralized tools and

lack of up-to-date,

available training

•

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16

METRICBUSINESSISSUE

• Developed/standardized business

case development process for

effective portfolio management

• Increased project strategy

alignment by 89%

• Portfolio management

was decentralized

• Business case and value

not a primary focus

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METRICBUSINESSISSUE

• Devised a process and reporting to increase

standardization, minimize risk and enhance

transparencies to improve delivery execution

• Compliance scores improved from 67% to a

consistent 92%, and on-time, on-budget program

delivery increased by 22% month over month.

•

•

• Lack of proactive

program health

reporting

Closing

• Action plan to PMO leaders:

– Next week: Analyze gaps

– Next 90 days: Determine where you need to take action,

form an action plan, decide how you will measure success

and start implementation

– Next 12 months: Measure training, adoption and success

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Contact Information

Carol Andreu, Vice President

MetLife Global Technology Operations

Email: candreu@metlife.com

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