PMISVSYMPOSIUMPMMS PRESENTATIONFinal (2).pptx [Read-Only]
Transcript of PMISVSYMPOSIUMPMMS PRESENTATIONFinal (2).pptx [Read-Only]
DEVELOPING, GROWING AND SUSTAINING A DUAL PROGRAM MANAGEMENT SIG WITHIN A NATIONAL SOFTWARE (SAP) USERS GROUP
AMERICAS’ SAP USERS GROUP (ASUG)PROGRAM MANAGEMENT & MAINTENANCE STRATEGIES (PMMS) SIG
John Choate – Chair
PMISV SYMPOSIUM
Glossary of Key Terms
SAP
ASUG & Community
Template for Success
Scope
PMMS SIG Team
Integration
Customer (User)
ASUG
SAP
Communication
2 Tracks & Topics (2014)
Sampling of National Webinar Presentations
Choose the Right “P” for BusinessBusiness / Technical PMQuote/Order to CashProcess LandscapeCompare PMI to SAP Phases360 view in 3 days!Lean ThinkingBig Data Products & ServicesAnalyticsBig Data and Analytics TrendsScrumLaunch Methodologies (3)HANACloudPutting it “ALL” together!
Metrics
Questions
Contact Info
PRESENTATION CONTENT
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Enterprise Software: Also known as enterprise application software (EAS), is purposed-designed computer software used to satisfy the needs of an organization rather than individual users.
SAP: SAP is the world's leading provider of enterprise software and services.
Users Group: A users' group (also user's group or user group) is a type of organization focused on the use of a particular technology.
Business: An organization involved in the trade of goods, services, or both to consumers.
Technology: Application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise
Innovation: Something original and, as a consequence, new, that "breaks into" the market or society.
SIG: community within a larger organization with a shared interest in advancing a specific area of knowledge, learning or technology where members cooperate to affect or to produce solutions within their particular field, and may communicate, meet, and organize conferences.
ASUG: Community of SAP Business/Technology user professionals with common business interests, experiences, challenges, and pursuits.
Program Management: Process of managing several related projects, often with the intention of improving an organization's performance.
GLOSSARY OF KEY TERMS
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SAP
Started in 1972
HQ in Walldorf, GermanyUSA HQ is in Philadelphia, PA
Labs in Palo Alto, CA
System Analysis and Program Development (SAP)
Systems Applications and Products = SAP
253,500 Customers118 countries121,000 Installations12 million users
1,500 partners ++
New Offerings (Ongoing!)
CRM (Customer Relationship Management)
Sales & OP Planning (S&OP)
Ariba (Supplier Management)
HCM (Human Capital Management)
RDS (Rapid Deployment Solutions)
SaaS Integration
Cloud Computing
Mobile
HANA (In Memory)
Agile (ASAP 8.0)
Analytics
GLOBAL USERS GROUP
Independent ; Focus = Users !
Not For Profit
Provide:Education to MembersInfluence SAP Product Direction and Release“Best Practices” and Benchmarking Insight Into Real Market NeedsInfo not Sales!
SAP User Group Executive Network (SUGEN)
Foster Information ExchangeBest Practice SharingCollaboration with SAP for Strategic Topics
ASUG is a community of professionals with common business interests, experiences, challenges, and
pursuits. As an independent organization and a dynamic forum that has for 20+ years facilitated the
sharing of insight and information among ASUG members, we have helped people and companies
discover answers, explore new ideas, solve problems, and develop professional relationships. With
regional Chapters (38) and Industry/Business/ Technology Special Interest Groups (SIGs) throughout
the U.S. and Canada and a full slate of interactive gatherings and annual events, we nurture thought
leadership and generate a steady flow of user-driven educational content and product perspectives.
Headquarters: 230 E. Ohio Suite 500 Chicago, IL 60611 United States
Founded: 1991
http://www.asug.com
AMERICAS’ SAP USERS GROUP (ASUG)
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ASUG COMMUNITY
INDUSTRY
• Aerospace & Defense• Apparel & Footwear Solution• Automotive• Chemicals• Consumer Products• Health Sciences• High Tech• Industrial Machinery & Components• Media• Mill Products• Mining• Oil & Gas Communities
Oil & Gas DownstreamOil & Gas Upstream
• Professional Services Providers• Public Sector Communities
GovernmentHigher EducationK-12 Education
• Rail• Retail• Telecommunications• Utilities
Enterprise Content Management for SAPUtilities Customer Care and ServicesUtilities Power GenerationUtilities Transmission and DistributionUtilities Water SIG
• Wholesale Distribution
PROCESS• Services & Support Communities
Customer Competency Centers/Centers of Excellence
Documentation & TrainingGlobal ImplementationsOrganizational Change ManagementProgram Management & Maintenance
Strategies
• Small & Medium Enterprise• Solution Manager, Application Lifecycle Management, and Run SAP like a Factory Community
Application Lifecycle ManagementRun SAP like a Factory
• Supply Chain Management CommunitiesAccounts PayableDistribution and TransportationGlobal Trade ServicesInventory and Warehouse ManagementManufacturingProcurementSupplier Relationship ManagementSupply Chain PlanningSupply Network Collaboration
PROCESS• Business One• Configuration Work Group SIG• Customer Management Communities
Credit/Accounts ReceivableCustomer Service and CRM ServiceOrder ManagementSAP Customer Relationship
Management• Enterprise Asset Management Community
MRO Materials And ServicesPlant Maintenance
• Financial CommunitiesEnterprise Performance ManagementFI/COInternal ControlsManagerial AccountingReal EstateTravel ManagementTreasury
• Human Capital ManagementHCM Service Delivery and Workforce
AnalyticsTalent ManagementWorkforce Process Management
• Product Lifecycle Management Communities
Environmental Health & SafetyIdeation and Portfolio ManagementProduct Data ManagementProject Management and ExecutionQuality Management
ASUG COMMUNITY
TECHNOLOGY
• Business Integration, Technology & Infrastructure (BITI) Communities
Archiving and Information Lifecycle Management
Data GovernanceDevelopment TechnologiesIntegration Technologies and E-BusinessMobile TechnologiesSecuritySoftware Quality AssuranceSystems ManagementWorkflow and Business Process Management
• Business Intelligence CommunitiesAnalyticsBI PlatformDash boardingData ManagementEnterprise Data WarehousingReporting
• Business Objects Strategic SIGEducationProduct Direction & RoadmapsProduct QualitySAP IntegrationSupport & Maintenance
• Enterprise Architecture CommunitiesBusiness Process Architecture (BPA)Enterprise ArchitectureIntegration Architecture
• Portals CommunitiesPortal Collaboration, Content Management
and SearchPortal Governance and UsabilityPortal Implementation and Operational
SupportPortal Integration and Interoperability
• SAP on Oracle SIG
CHAPTERSCHAPTERS
REGION CHAPTER (S)
MIDWEST Illinois-Chicago (ASUG HQ)
MIDWEST Indiana
MIDWEST Michigan
MIDWEST Midwest-Central
MIDWEST Minnesota
MIDWEST Missouri-St. Louis
MIDWEST Ohio
MIDWEST Wisconsin
NORTHEAST New Jersey
NORTHEAST New York City - Metro
NORTHEAST New England
NORTHEAST Maryland-Baltimore
NORTHEAST New York-Upstate-PA Upstate
NORTHEAST PA - Philadelphia (SAP HQ)
NORTHEAST PA - Pittsburgh
SOUTH Arizona
SOUTH Oklahoma
SOUTH TX/Dallas - FW
SOUTH TX-Central
SOUTH TX-Houston
REGION CHAPTER (S)
SOUTHEAST Alabama
SOUTHEAST Carolinas
SOUTHEAST Florida
SOUTHEAST Georgia
SOUTHEAST Kentucky
SOUTHEAST TN - East
SOUTHEAST Virginia
WEST CA - N (SAP LABS)
WEST CA - S
WEST Colorado
WEST Mtn West
WEST Pacific NW
CANADA Atlantic Canadian
CANADA British Columbia
CANADA Ontario
CANADA Ottawa
CANADA Prairie Provinces
CANADA Quebec
TEMPLATE FOR SUCCESS !
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This SIG provides a comprehensive ETE “integrated” life cycle management focus environment
Quote/Order to Cash), ranging from applying a Top level Management Strategic framework and
Roadmap to business initiatives to tactically optimizing and upgrading the Business by SAP
Enterprise Software applications.
The ASUG Program Management & Maintenance Strategies SIG is to enable all levels within an
Organization hierarchy (Business/Technology) involved, the opportunity to communicate and
learn from one another so that they can translate to their work environment to enable their
business and team productivity thru Technology Innovation..
SIG SCOPE
PMMS SIG TEAM
CHAIR
John Choate , CSM
T- Systems
SAP POC
Joanne Slover
Senior Support Consultant, SAP Americas
PROGRAM CHAIR
Thomas Dulaney
SAP Start
-----------------------------------
ASUG HQ SUPPORT
Shannon Carter
SAP PRIMARY SOURCES OF SIG EXPERTISE
Jan Musil
Global Services Delivery Operations, Global Lead of Project Management Practice , SAP America Inc.
Marco Valencia
SAP Vice President, Center of Excellence for Innovations
and Upgrades / Maintenance Solution
Management
Raimar G. Holiner
Director - Outcome Based Services CoE (A2O) | SAP
America Inc.
A select community of Business and Technology “real life” practitioner’s, engaged in helping SAP
Users better utilize the SAP system but also understand how to use SAP as an Enterprise tool to
find solutions to solve problems and achieve business success in today’s dynamic Marketplace.
Our primary goal is to facilitate connections between all our ASUG SIG and SAP counterparts to
insure an integrated “Best Practices” approach to solve their daily requirements. Our team has real
world Functional/SAP experiences, and together we are capable of presenting strong business
results and real competitive advantage for all who choose to participate within our community.
Each of our select SIG topics/Events is designed and executed with this in mind.
INTEGRATION USERS (CUSTOMERS) & ASUG & SAP
Facilitate, Integrate, and assemble a vast network of unbiased and independent SAP/Non-SAP
top SME professionals ready to present the best information available and assist in helping
visualize what is needed in one’s SAP/Non-SAP roadmap so that your Team can execute for your
Business success.
As an ASUG SIG, we enable you to talk directly with counterparts and SAP customers and hear the
“real untold story” of what really works, no Sales hype! We act as your channel to tap into the
knowledge bank of the vast ASUG/SAP community within 3 key verticals: Industries, Business
Processes, and Technology and our local ASUG Chapters throughout the USA and Canada.
COMMUNICATION
PROGRAM MANAGEMENT
1. Order to Cash Process (Blue Hill)
2. PM As a Change Agent (SAP/PMI/OCM)
3. Developing a solid Business Case with ROI for Executive Approval (TBD)
4. Program Management Office (PMO 2.0) Basics
5. Project Mgmt. Basics (PMI)
6. Program Mgmt. Basics (PMI)
7. IT Project Mgmt. (PMI)
8. Portfolio Mgmt. (PMI)
9. Agile Program Mgmt. (PMI)
10. ASAP 8.0 (SAP)
11. Scrum Master (Scrum Alliance) & Product Owner (SA)
12. Product Application Matrix (PAM) – SAP Sent Slides
13. PS Module – In Progress
14. Solution Manager as PM Tool (Planning)
15. PMP Certs (PMI)
16. SAP Certs (SAP)
17. ISO 21500 (PMI)
MAINTENANCE STRATEGIES
1. Benchmarking as a Competitive Tool (Industry & X Industry) – (SAP/ASUG?)
2. Maintenance/Upgrade Tools (22) – SAP +
3. Outsourcing vs In Premise or SAP or Partners (Gartner/Blue Hill + SAP TBD)
4. Data Center (AMM) – (Planning)
5. Solution Manager as Managed Service (Planning)
6. Big Data / Hadoop / HANA – (SAP)
7. HANA (Side Car-Hybrid –Light) – 2014 Update (SAP)
8. Envision Journey to HANA Success (SAP)
9. RDS (SAP)
10. Analytics (Big Data – BI – Predictive) (ASUG/SAP – In Progress)
11. Cloud (Premise - Hybrid – Full – Dynamic) In Planning
12. Enterprise Cloud on HANA – SAP delivered at Sapphire (ASUG Format)
Note: Update in January 2015 at SAP/ASUG Leadership Lab
2014 PMMS TRACKS Presentedor In Planning
SAMPLE OF PRESENTATIONS
Real Experience. Real Advantage.
[ Clear Expectations for the Business — Choose a 'P'
ProjectManagement
ProgramManagement
PortfolioManagement
Benefit Reduce Risk Deliver businessoutcomes
Optimize scarceresources
Focus Project managementprocess
Coordination,governance,communications
Investmentoptimization,benefits realization
Scope IT projects Multi-projectprograms
Proposals/projects/assets
Reporting CIO or applications area
CIO or businessleader CFO, COO, CIO
Contacts Project managersand sponsors
Business leaders,external partners
Seniormanagement
Skills Process Changemanagement
Strategy and Benefits realization
Source: Gartner Executive Programs
Focus on specific process / processes
Finance, Marketing, SCM, Purchasing, Manufacturing, etc.
Functional SME
Functional requirements
Ensure configuration meets the “base” requirements
How process flows are designed to work now (As Is) and in the future (To Be) to support Business/functionality
Business Rules
Gap Analysis & Closure & Work around (If needed)
Change Management (OCM)
Training (Functionally/System)
Unit Acceptance Testing (UAT)
Final Release Buy-off
FUNCTIONAL (BUSINESS) PM
System Analyst or programmer focus
More in-depth knowledge of the Enterprise infrastructure
Application design and architecture components
Configure various technical components
Ensure that the system is ready for data communication
Configure security functions
System meets needs of functional requirements as originally defined and agreed upon Business Requirements Document (BRD)
TECHNICAL (IT) PM
Order to Cash normally refers to the Enterprise Resource Planning (ERP) process in which taking
customer sales (direct from the customer ) orders via different sales channels, such as email,
internet, sales person, fax or by some other means like EDI, and then fulfilling the order, shipping,
logistic and then generating an invoice and collecting payment for that invoice and then receipt.
CASH IS KING !
It is also the lifeblood of any company and it flows through the integrated ETE order-to-cash cycle.
WHAT IS QUOTE/ORDER TO CASH?
SAP ETE PROCESS LANDSCAPE
CORPORATE Real Estate Enterprise Asset Project & Travel Envir, Health, Quality Global Trade
SERVICES Mgmt. Mgmt. Portfolio Mgmt. Mgmt. & Safety Mgmt. Services
SALES & Sales Order Mgmt. Aftermarket Sales Professional Incentive &
SERVICE Master Data and Service Service Delivery Commission
PROCUREMENT & Procurement Supplier Inv/Whse Mgmt. In/Out bound Transportation
LOGISTICS EXEC. Master Data Collaboration Master Data Logistics Mgmt.
PRODUCT DEVEL. Production Planning Manufacturing Product Devel. Lifecycle Data Mgmt.
& MANUFACTURING Master Data Execution Master Data
HUMAN Talent Mgmt. Workforce Process Mgmt. Workforce
CAPITAL Deployment
FINANCE Financial SCMFinancial
Accounting ManagementCorporate
Governance
Master Data Accounting Int. Audit/SOX
COMPARE PMI (PROCESS GROUPS) TO SAP (ASAP)
360 VIEW IN 3 DAYS!
Process/use case/info
mapSolution
ArchitectureRoadmap,
action items
Business Context
(Operations Model)
Critical Success Factors
Business Direction
Change focus from optimizing separate technologies, assets and vertical departments.
To optimizing the flow of products and services through entire value streams that
flow horizontally across technologies, assets, and departments to customers.
The term "lean" was coined to describe Toyota's business during the late 1980s by a research team headed by Jim Womack, Ph.D., at MIT's International Motor Vehicle Program.
LEAN THINKING
Hadoop software and related hardware and services;
No SQL database software and related hardware and services;
Next-generation data warehouses/analytic database software and related hardware and services;
Non-Hadoop Big Data platforms, software, and related hardware and services;
In-memory – both DRAM and flash – databases as applied to Big Data workloads;
Data integration and data quality platforms, tools and services as applied to Big Data deployments;
Advanced analytics and data science platforms, tools and services;
Application development platforms, tools and services as applied to Big Data use cases;
Business intelligence and data visualization platforms, tools and services as applied to Big Data use cases;
Analytic and transactional applications and services as applied to Big Data use cases;
Cloud-based Big Data services including infrastructure, platform and software delivers as a service.
Other Big Data support, training, and professional services.
BIG DATA PRODUCTS & SERVICES
What is Analytics?WHAT IS BUSINESS ANALYTICS?
Analytics is the discovery and communication of meaningful patterns in data.
Analytics uses data visualization to effectively communicate insight.
Business Analytics (BA) is comprised of solutions used to build analysis models and simulations to create
scenarios, understand realities and predict future states.
Business analytics includes;
Data Mining
Predictive Analytics
Applied Analytics
Statistics
According to market research firm IDC, the business analytics software market grew by 14.1 percent in 2011 and will continue to grow at a 9.8 percent annual rate, to reach
$50.7 billion in 2016, driven by the focus on Big Data.
Big Data and Analytic Top 10 Trends for 2014Copyright Oracle - 2013
1. Business Users Get Hooked on Mobile Analytics
2. Analytics' Take to the Cloud
3. Hadoop-Based Data Reservoirs Unite with Data Warehouses
4. New Skills Bolster Big Data Investments
5. Big Data Discovery is the Secret to Workforce Success for HCM
6. Predictive Analytics Lend Fresh Insight into Big Data Strategies
7. Predictive Analytics Bring New Insight to Old Business Processes
8. Decision Optimization Technologies Enhance Human Intuition
9. Business Leaders Embrace Packaged Analytics
10. New Skills Launch New Horizons of Analysis
Scrum is an agile framework for completing complex projects
Originally was formalized for software development projects
Dramatic departure from waterfall (SDLC) management
Unique because it introduced the idea of “empirical process control”
Uses the real-world progress of a project
Allows a project’s direction to be adjusted or reoriented
Based on completed work, not speculation or predictions
Emphasizes communication and collaboration, and flexibility to adapt to emerging business realities
WHAT IS SCRUM ??
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 28
Integration Preparation
<<<<< Project Management >>>>>
Project schedule
Infrastructure provisioning
Project document repository and other sites
Project kickoff workshop
Project execution
Solution Design
Project scope confirmation
Integration prerequisites confirmation
Project resource identification
Sales to delivery handover
Business drivers, goals, objectives & success metrics
Configuration definition
Best practice review
Project PreparationProject Preparation Scope Validation
Scope Validation
Project Team Enablement
Solution Configuration
System configuration
Solution Walkthrough
Solution walkthrough
RealizationRealization
Project team enablement
Configuration testing
Solution Testing
Data Migration
Data preparation
Integration Setup
Integration setup in test tenant
Data migration testing
Integration setup in production tenant
Solution test preparation
Solution test execution
Cutover PlanningCutover preparation
Final PrepFinal Prep
Project close out
Delivery to support handover
Go-live
Solution Adoption
Adoption preparation
Cutover ExecutionProduction system preparation
Adoption execution
Go LiveGo
Live
SAP Launch deliverables aligned to ASAP
Methodology phases.
Project Prep Realization Release 1Scope Validation Final Prep Go-Live
Support
Realization Release 2
Agile ASAP Methodology for A2O Project
WorkingSoftware
Release 1
Sprint
Sprint
Sprint
Busi
ness
Prio
rity
Time
Define & Analyze ScopeDemo SAP Standard
Dem
oDe
mo
Support & OperationsTests Final Prep.
Release Plan Sprint
Sprint
Release 2
Baseline BuildBaseline Build
Org
aniz
atio
n re
adin
ess
ProductBacklog
Project Management / Organizational Change Management / Training / Data Management
2-to-4 wks.iteration cycle
Implementation of Backlog Items in Iterations
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 30
Data Migration
Solution Walkthrough
PREPARE REALIZE VERIFY LAUNCH
Project Management
Solution Design
Integration Preparation
Project Team Enablement
Integration Setup
Solution Testing
Cutover Planning
Solution Adoption
Cutover Execution
…
…
…
indicates other streams can be plugged into the methodology…
Solution Configuration
SAP LaunchImplementation Methodology for the Cloud
SAP HANA is the latest in-memory analytics product. Using HANA, companies can do ad hoc analysis of large volumes of big data in real time
SAP HANA is a completely re-imagined platform for real-time business
SAP HANA transforms businesses by streamlining transactions, analytics, planning, and predictive data processing on a single in-memory database so business can operate in real time
WHAT IS HANA?
SAP HANA Enterprise Cloud is: End-to-end cloud-based infrastructure Managed services offerings for ERP, CRM, BW, and selected custom and partner applications powered by SAP HANA
SAP HANA Enterprise Cloud delivers:The power of real-time in-memory technology with cloud simplicity
Customers Benefit by:Reduce time-to-value from in-memory innovations Take advantage of the economies the cloud offersFuture proofed SAP Application
And Customers can Trust that:These enterprise applications are managed with trusted services from SAPHANA Enterprise Cloud is delivering a fully scalable, enterprise-ready, mission critical, secure and high availability cloud service with a full-managed services approach
Largest & ‘Greenest’ DC in Europe
Over 600 instances of HANA running in 7 data centers
1100 people supporting them
ISO/IEC 27001:2005 Certified
DIN EN ISO 9001:2008 Certified
THE SAP CLOUD SOLUTION
PUTTING IT ALL TOGETHER
Copyright John Choate 2009
Full Staff (Based SIG Category)
ChairProgram ChairSAP POC
Updated SIG Jump Page
On ASUG.com
Leadership Lab
Location announced ASUG HqSelect SIG abstracts to be presented at ASUG Annual / SAP Sapphire Now (Orlando)
Participation In S & S community
Monthly CallsNewslettersAnnual Meeting (Moderator)Events
1 Webinar Per Quarter
Relate to Track(s)
SIG Newsletter
Twice Per Year
METRICS (YRC)
QUESTIONS?
Chair , Program Management and Maintenance Strategies (PMMS) SIGAmericas’ SAP Users Group (ASUG)Smartphone: 650 390 3251
SAP & Non-SAP Solutions Architect / PM
Phone: 650 889 8978
Linked In: John R Choate, San Francisco Bay Area, Electrical/Electronic Manufacturing
Slide Share: See Posted Presentations !
CONTACT INFO
DEVELOPING, GROWING AND SUSTAINING A DUAL PROGRAM MANAGEMENT
SIG WITHIN A NATIONAL SOFTWARE (SAP) USERS GROUP
PROGRAM MANAGEMENT & MAINTENANCE STRATEGIES (PMMS) SIG
John Choate – Chair
PMISV SYMPOSIUM