Plus A4 Brochure_

“Imagine an entire business developed around helping you to run an efficient, productive and compliant practice”

Stop imagining...

WELCOME TO PLUS

ABOUT PLUS GROUP

THE 3 CORE SERVICES FROM PLUS...

Since starting PLUS in October 2013, our business has grown from a two man band to a team of highly qualifi ed individuals, providing services to Partners throughout the UK.

We fully understand the challenges you face and have tailored solutions in every area, allowing you to do what you do best, engaging with your clients and prospects and generating business.

ADMINISTRATION

“Our aim is to provide an easy to use Paraplanning service that integrates with how you do business. We can deal with all aspects of the Paraplanning process, from requesting information, to preparing reports and liaising with Business Assurance.

Our service will allow you to concentrate on what you do best, meeting clients and generating business.”

We offer a fully bespoke professional Paraplanning service to partners of St James’sPlace. We can deal with all aspects of Paraplanning, from requesting information, completing tax calculations to submitting cases and dealing with business assurance,allowing you to spend more time with your clients and on growing your business. We have a wealth of experience with all types of cases, often working with the private client team on complex HNW and UHNW cases.

One of the unique aspects of the service that we offer is the ability to discuss cases and get a ‘second pair of eyes’, or a different perspective, before submission. We have dealt with large numbers of cases and can often spot issues or queries that BA may have regarding a particular case or client circumstance. Our ability to discuss cases and spot or clarify any potential issues will save you both time and money. This service is something that we find partners particularly like.

At plus we are dedicated to ensuring the highest level of Quality of Documentation. To enable us to do this we have a number of innovative solutions:

• a QoD committee that meets once a month and reviews all feedback within that period. A report is then produced and sent to the paraplanners highlighting any common themes or changes we are seeing in SJPs approach.

• We review the QoD for each individual Paraplanner and provide training and support when needed.

PLUS PARTNER SERVICES

PARAPLANNING

CASE DISCUSSIONS

QoD

• We also proactively challenging grading’s where appropriate and have a good success rate with this.

• All of our Paraplanner are undertaking the accredited Paraplanner course to gain accredited Paraplanner status.

• Introduction of Monthly spot checks of paraplanners case to ensure a consist-ently high standard.

This together with the ever growing Quality control team ensure we maintain some of the highest grades around and are committed to continually improve on this.

PLUS ADMINISTRATION

“A stream-lined, effective admin support team is essential for any business. Our team have extensive financial services experience and can offer a wide range of services to enable you to spend more time with clients and less time with paperwork!”

We offer both a ‘pay as you go’ & monthly retainer service, allowing you to easily manage your costs.

Our team have extensive financial services and SJP experience and can act as your own Administrator 5 days a week.

OUR TEAM WILL PROVIDE:

PHONE ANSWERING SERVICE

You have the ability to divert your calls or use our dedicated number to provide to clients, ensuring you never miss a call again.

APPOINTMENT AND DIARY MANAGEMENT

We will liaise with you to contact clients and arrange appointments, whilst also man-aging your day-to-day diary.

CLIENT CREATION AND MAINTENANCE

We create new client records in SWIFT, update existing records and ensure that all client contact and correspondence is attached to client tracking.

PREPARING CLIENT FILES

We ensure that you are provided with a complete client file for your appointments, whether it be a first meeting or to conclude the advice. We also create illustrations via SWIFT and Assureweb and ensure that you have the printed suitability letter, correct paperwork and application forms for your recommendations to the client.

BUSINESS PROCESSING

We process all types of business, either via paper based applications or electronic business submissions, create advice sets or add items to advice sets.

ADMINISTRATION

PLUS MCS has been developed exclusiv-ley for Partners of St James’s Place Wealth Management to enable individuals to cre-ate a clear and bespoke servicing strategy for their clients, whilst assisting them with implementation, fulfi lment and recording of client contact for the purpose of RDR.

By extracting client data from within the SJP intranet, Partners are able to easily upload client lists complete with address and funds under management into the system. The user is able to determine their generic agenda and select the numerous SJP approved communications to send to clients on an annual basis.

MARKETING& CLIENT SERVICING

“From helping you to develop detailed client servicing strategies to sending out your Investor Magazines, we act as your client servicing team, working with you to ensure that you are constantly at the forefront of your clients mind.”

At PLUS, we fully understand the challenges that you face when it comes to Marketing & Client Servicing. Whether you are a one man band or operate a large practice, the aforementioned is not top of your agenda.

That’s where we come in; we have full access to all marketing initiatives available to Partners and are fully versed on the requirements set by both compliance and fi nancial promotions.

We can help you to:

• Segment Your client bank

• Update SWIFT records

• Set up E-briefi ng

• Engage with your clients

• Satisfy your risk manager

• Provide weekly LinkedIn updates

INTRODUCING PLUS MCS

ONLY £600 PER YEAR!

PLUS CLIENT SERVICINGA Complete Client Service Strategy

“Developed to ensure Partners of SJP adhere to the recently introduced “Effective Client Servicing” guidelines document. Our team of experts work with you to develop bespoke strat-egies, from initial segmentation through to implementation and delivery.”

THE 4 D’s

Within the guidelines, SJP divide the process of Client Servicing into the “4D’s”

• Design Service Strategy | Client Service Proposition | Segmentation• Disclose Client Facing Servicing Document | Client Expectations • Deliver Processes | People & Roles | Templates | Systems• Demonstrate Evidence | Follow Up | CRM Tools | Review & Re-engage

Working closely with Partners & Practices, our client servicing solution focuses on the above areas, ensuring they remain compliant whilst also providing the following benefits to their clients:

• Clients ongoing advice needs are met and that they are satisfied with the service provided• Positive experience• Client expectations and trust• A professional service• Client satisfaction and client retention which ultimately encourages referral business

DESIGN & DISCLOSE

PLUS MCS SOFTWARE

Our bespoke client servicing software has been developed to allow Partners to design customised Client Servicing strategies.

By simply answering a series of questions for each client, PLUS MCS will:

• Segment a client bank – AAA, AA & A Clients• Allocate number of reviews and set months• Apply a communication strategy – Investor Magazines, Tax Focus Cards, Birth day cards etc.

ANNUAL CLIENT SERVICE QUESTIONNAIRE We will package & post an Annual Client Service Questionnaire to all new & existing clients. This is a fundamental document that aligns their Client Ser-vice Strategy with clients’ expectations. This can be done annually or when an annual client review is due.

DELIVER & DEMONSTRATE

NEW CLIENT PACK:

We will package & post a New Client Pack to all your new clients prior to your fi rst meeting. We will include Marketing Brochures, Client Charter and Business Cards along with a bespoke letter

AGREED SERVICE PROPOSITION LETTER:

Following on from a 1st Client Meeting, we will package & post a follow up letter with an Agreed Service Proposition outlining the ‘Services’ they have been offered and agreed with the client.

REVIEW OFFER LETTERS:

We will package & post review offer letters to clients.

POST REVIEW FOLLOW-UP LETTERS:

We will package and post “Post-Review Follow-up Letters” summarising what was discussed at the client meeting.

CLIENT SATISFACTION SURVEY:

This in essence acts as a fact fi nding document. Initially establishing satisfaction levels, a client survey allows us to highlight any potentially unhappy clients and address their needs. It then goes on to uncover any missed opportunities, by encouraging the client to complete well written questions, regarding the location of their investible wealth.

Once completed, these can be assessed by both PLUS and the Partner to highlight any opportunity.



INVESTOR MAGAZINE:

We will package & post the Investor Mag-azines to new & selected existing clients every quarter. These provide clients with topical information and interesting articles.

CHRISTMAS CARDS:

We will ensure that selected clients receive a Christmas card. We will provide an option to include a personalised message to ensure maximum attention to detail.

BIRTHDAY CARDS: We will ensure each chosen client receives a hand written birthday card in time for their birthday.

SWIFT MANAGEMENT:

We will ensure that all activity is tracked and recorded onto SWIFT.

LINKEDIN MANAGEMENT:

LinkedIn is a fantastic tool if used correctly. We are able to build up a network of con-tacts. Each week, we will ensure that Monday market bulletin is shared on Partners profi le, along with at least one of the articles within their website.

BUDGET REPORT:

PLUS will package & post Budget Reports to all or selected clients.

TAX FOCUS CARD

PLUS will package & post Tax Focus Cards to all or selected clients.

PRODUCT COMMUNICATIONS

When completing the questioning within PLUS MCS, Partners are able to select any product based communications relevant to each client. PLUS will package and de-liver those selected.

COST

With no two client servicing strategies the same, PLUS will work with you to develop a package that suits your budget and needs.

GET IN TOUCHTo find out more, call Alan Ikin on 0151 556 9523 or email [email protected]

TESTIMONIALS

The PA & Admin services, coupled with Paraplanning & Marketing, ensures that I run a water tight Practice in all areas. Each member of PLUS is profes-sional, experienced, and acts with my interests in mind.

It’s fair to say that without PLUS, my business would be in a completely differ-ent place. By utilising all of their available services, I am able to concentrate on the important stuff, seeing and servicing my Clients.

I have been more than happy with the level of professionalism and exper-tise when dealing with PLUS. I have recommended you to a number of the Partner businesses I work with, who now use your service of Paraplanning, Client Servicing & Administration. Keep up the great work!

I have used PLUS to create and implement my annual marketing & client servicing strategy. As a result, I am compliant and experienced a dramatic increase in business!

What’s impressed me about PLUS is the can do attitude and quality of work. With more demands on quality of documentation this company steps up and delivers in both a timely and professional manner, over and over again. When I’m asked by Partners for a quality paraplanning outfit, there’s few I’d recommend with as much confidence as PLUS. 5 stars from me!

RICHARD BROWN - PARTNER

AIDEN BURKE - ASSOCIATE PARTNER

GARRY ATACK – PARTNERSHIP DEVELOPMENT MANAGER

ANDREW TAYLOR – SENIOR PARTNER

MATT HAMMOND - PARTNERSHIP DEVELOPMENT MANAGER

WORDS FROM OUR DIRECTORSPlus is the culmination of many years of hard work from both myself and Mark. See-ing how quickly the industry was evolving, it was clear that a new type of support service was required, one in which we are seen very much as an integral part of an advisers practice. We are passionate about what we do and are happy that we are able to provide a truly professional partnership, one where our skills and expertise can be leveraged to provide the best service possible and ultimately the best outcome for clients.

The first-hand experience that both Scott & I gained, whilst working within established St. James’s Place Practices, allowed us to develop solutions aimed at making life easier for the Partner.

Ever since we started, it has always been our vision to grow the business in to a one-stop-shop for back office support to SJP Partners, one that is trusted and raises the standards within the support sector. As a business, we will never become complacent and constantly strive to improve, whilst finding new ways to help Partners become more productive, efficient and compliant.

When I was invited to join the PLUS Group at spearheading their Client Servicing arm, it didn’t take much time for me to accept their offer. What has been clear is the drive and determination to produce a client centric proposition to St James’s Place Partners.

PLUS Group has organically grown over the last 3 years to become a major support programme to Partners & Practices of all sizes. Client Servicing will be at the forefront on how St James’s Place Partners grow their client bank. My aim at PLUS is to produce a business proposition that guarantees Partners a high level service to all their clients.

SCOTT DANIELS BA (HONS) FPFS CERT CII (MP)CHARTERED FINANICAL PLANNER

MARK LAMB

ALAN IKIN

WORKING WITH PLUS

With offices in the Liverpool Business District, we are far removed from the stuffiness of the normal office routine. We keep a relaxed but professional office atmosphere, providing our staff with breakfast every morning as well as buying lunch on the last Friday of every month.

At PLUS we know that great people produce great work, which is why looking after our staff is at the forefront of our business ideology.

Plus A4 Brochure_

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