BUSINESS INTELLIGENCEPLANNING FOR SUCCESS

Information Resource Management Course

Dr. Sohrabi

Hamideh Iraj

The textbook

Business Intelligence

The Savvy Manager’s Guide

Second Edition

David Loshin

Published by Elsevier, 2013

Chapter 3 - Planning for Success

What we learned last week

•Defining what BI is•Determining the value it can provide

Organizational Preparedness for Business Intelligence and Analytics

At the highest level, it is a state within the organization in which both management and staff are prepared to:

• Execute performance improvement measurement

• Identify opportunities for benefits

• Make changes to processes

• Make changes to behavior as a result

• Monitor improvement in relation to process and behavior changes

Different aspects of organizational preparedness

• ORGANIZATIONAL READINESS• MANAGEMENT READINESS• OPERATIONAL READINESS

ORGANIZATIONAL READINESS

Assess alignment between the (stated and de facto) objectives at different levels of management and the overall mission of the company.

MANAGEMENT READINESS

• It focuses on communicating the impact of BI:

• Commitment

• Involvement from key individuals

• Support

OPERATIONAL READINESS

To make sure

• Engagement has been institutionalized:• Budgets have been allocated• Skilled staff members have been hired• The customers and stakeholders have been engaged

and trained• There is an organized governance and approval

infrastructure in place

PREPARING FOR CHANGE

• Understanding the business problem by examining the core business challenges• Assessment and determining feasibility • Planning to develop the analytical solution by

performing a data requirements assessment• Execution of the solution by engaging the team

members

Fundamental aspects of the BI program

• Championship:Senior-level champions ensuring corporate sponsorshipMost frequently cited for the failure of a BI

• Level-Setting:Establishing high-level goals and setting expectationsMisalignment between the developers’ goals and the end users’ expectations

• Partnering:Creating a partnership among the participants that provides incentives to act strategically

Fundamental aspects of the BI program cont.

• Vision:Asserting a strategic vision that guides design, development, and deploymentA vision statement is a straightforward declaration describing how the control and exploitation of actionable knowledge will add value to the organization.

• Plan:Establishing a plan that delivers intermediate value while achieving the long-term goals

Bridging the Gaps between IT and the Business Users-Dichotomy

Artificial boundary between:• Those who require computer services and• Those who provide those services.

A budgetary division between:• IT as a cost center• Business unit as a profit center

Deep philosophical division between:• interaction framework is built around the IT folks • asking the business folks to support the IT initiatives

Knowing the Different Types of BI Users

Extracted from: http://my.safaribooksonline.com/book/databases/business-intelligence/0738496448/data-analysis-techniques/ida42

Business Intelligence Success Factors:A Deeper Dive

1.STRONG, DEDICATED MANAGEMENT: • Maintain strong management.

2. SETTING APPROPRIATE EXPECTATIONS• Functionality• Accessibility• Performance• Delivery• Quality• Availability• Business relevance

Business Intelligence Success Factors:A Deeper Dive cont.

3. ESTABLISHING METRICS FOR SUCCESS

4. UNDERSTANDING THE TECHNOLOGY• Understand what technology can and can’t do for you.

5. DATA ARCHITECTURE• Create a flexible and extensible data architecture.• A data model, describes the different entities that exist within the system

along with the relationships between those entities

Business Intelligence Success Factors:A Deeper Dive cont.

6. USING QUALITY INFORMATION• Use only high-quality data.• Garbage in, Garbage out

7.BENEFITTING FROM REUSE• Reuse of data• Reuse of metadata• Reuse of business logic• Reuse of business process

Business Intelligence Success Factors:A Deeper Dive cont.

8. MANAGING SCOPE

• Deliver on your promises.

SCALABILITY

• Plan your BI and analytics program so that it can be easily scaled so as to maintain performance at the agreed-to service level.

• Continuous addition of deliverables into an already agreed-to scope of work

More on Building Your Team

• Insist on business participation.

Maintain strong management.

• Clarify roles and responsibilities.

Set appropriate expectations.

• Create leadership possibilities

• Create an ego-free culture: Ensure that all team members have a holistic understanding of the process

More on Building Your Team cont.

• Cultivate believability

Proper feasibility Analysis

• Maintain diversity of opinion

Do not rely only on “yes man”

• Look for diversity of technical skill.

• Maintain focus on program objectives.

Do what is necessary

Strategic Versus Tactical Planning

• LONG-TERM GOALS

it is important to develop the end-state vision while keeping in mind

that short-term successes are critical.

• SHORT-TERM SUCCESS

The smart approach is to look for opportunities for short-term successes that conform to the plan for reaching the end state.