PLANETIZEN COURSESUsability Test Report8.6.2014Helen Brown

GoalTest Users Navigation ExperienceHelp Dino find an instructional video on Photoshop

ErrorsTime wastedFrustrationSite abandonmentLow ratingWhat Am I Looking for?

Assumptions

Users have already registeredUsers cannot use the search function

6 tasks4 new usersVideo record tasksLog comments and notesHow was the Test Conducted?How Were the Findings Analyzed?

Group notes into themesMap user journeysRecommendations

Tasks

Can I learn color correction? How do I resume a video?How many new classes have been added?The video wont play. Now what?How much and how long will it take to learn Photoshop?How many continuing education credits can I earn?Class chaptersLack of featureNew class featureTroubleshootingBusiness modelCM feature

Participants

2 students1 mid-career planner1 principal architect

5-Second Test

5-Second Test Results

Site design is clearSimple, not too busyDirected my eyescolorfulId give my credit card number4.1 out of 5

Notes

Site and Page Organization

Site and Page Organization

Site and Page Organization

3145234512

User Journey Map

User Journey Map

User Journey Map75%

User Journey Map

User Journey Map

User Journey Map

User Journey Synopsis

Pages Rarely Visited During the Test

Visual cues and consistencyInformation upfront Show dont tellDirect usersRecommendations

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency - Recommendation

Viewing Course VideosHomeCoursesResultsIndividualClassIndividualClass Video

Viewing Videos - Home page

Viewing Videos - Courses page

Viewing Videos - Courses Results page

Viewing Videos - Individual Class page

Viewing Videos - Individual Video page

Viewing Videos - Individual Video page, scrolled down

Viewing Videos - RecommendationsHomeCoursesResultsIndividualClassIndividualClass Video

Viewing Videos - RecommendationsPlease log in or sign up to view other chapters.Please log in or sign up to view other chapters.Legal Issues for Form Based CodesChapters

Information Upfront

Information Upfront - Recommendation

Information Upfront

Information Upfront - Recommendation

Show Dont Tell

Show Dont Tell - Recommendation

Show Dont Tell - Recommendation

Show Dont Tell - Recommendation Lynda knows what I was watchingDashboard is prominentLynda keeps me interested

Show Dont Tell

Show Dont Tell - RecommendationWhat People Are Saying About UsI was surprised at how easily I picked up Photoshop for Beginners. As soon as I finished the class, I was able to start touching up site photos. -Martha Y, city planner for Wonderville on Introduction to Photoshop for Planners, Advanced.Planetizen Courses straightforward videos helped with learn SketchUp. My presentation skills have never been better. -Tomas X, Urban Designer on SketchUp for Planners, Advanced.Learning GIS on Planetizen helped me gain a new position as a GIS technician for City of Irvine. I was able to learn from the convenience of my home office. -Angela J. GIS Technician for AXY on Advanced GIS for Planners.

Direct Users

Direct Users - Add Links

Existing Site Map

Proposed Site Map

Thank you!

Help Dino find an instructional video on PhotoshopThanks, Planetizen!

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