Plain Language Tips, Tutorials, and Tools
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Plain Language for Communicating with Patients – Tips, Tutorials, & Tools
by Patricia F AndersonEmerging Technologies LibrarianUM Health Sciences [email protected]
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Outline
Why
Tips
TutorialsExamples
Tools
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CLAD (Clear Language and Design) Certifiate <http://www.eastendliteracy.on.ca/clearlanguageanddesign/>
SMOG (Simple Measure of Gobbledygook) logo <http://www.harrymclaughlin.com/SMOG.htm>
Plain English Campaign logo <http://www.plainenglish.co.uk/>
Clear Language Group logo <http://www.clearlanguagegroup.com/>
Plain Language.gov logo <http://www.plainlanguage.gov/populartopics/health_literacy/index.cfm>
WordsCount logo <http://www.wordscount.info/>
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WHY PLAIN LANGUAGE?
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PlainLanguage.gov homepage <http://www.plainlanguage.gov/>
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U.S. Department of Health and Human Services Plain Language page <http://www.health.gov/communication/literacy/plainlanguage/PlainLanguage.htm>
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Institute of Medicine of the National Academies Roundtable on Health Literacy <http://www.iom.edu/Activities/PublicHealth/HealthLiteracy.aspx>
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Healthy People 2010 Health Communication page <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm>
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Department of Health and Human Services tips for improving the usability of health forms and instructions <http://www.health.gov/communication/literacy/quickguide/services.htm>
Healthy People 2010 Health Communication Summary of Objectives <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm#_Toc490471356>
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Healthy People 201 Objectives <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm#_Toc490471357>
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U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/services.htm>
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U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/services.htm>
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U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm>
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U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies: Usability <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm>
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TIPS
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Checklist for Improving the Usability of Health Information from the U. S. Department of Health and Human Services <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm>
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MedlinePlus: How to Write Easy-to-Read Health Materials <http://www.nlm.nih.gov/medlineplus/etr.html>
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PlainLanguage.gov Popular Topics: Health Literacy <http://www.plainlanguage.gov/populartopics/health_literacy/index.cfm>
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State of Washington GMAP (Government Management Accountability & Performance) Plain Talk page <http://www.accountability.wa.gov/plaintalk/>
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TUTORIALS
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Pfizer’s Clear Health Communication Initiative site <http://www.pfizerhealthliteracy.com/index.html>
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Plain Language Online Training <http://www.plainlanguagenetwork.org/plaintrain/index.html>
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Harvard School fo Public Health Health Literacy Studies: Guidelines for Using Plain Language at NIH <http://www.hsph.harvard.edu/healthliteracy/>
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EXAMPLES
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Allergy tablet information and Drug Facts
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PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov>
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PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov>
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PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov>
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U.S. Department of Health and Human Services Quick Guide to Health Literacy: Sample informed consent language <http://www.health.gov/communication/literacy/quickguide/services.htm>
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U.S. Department of Health and Human Services Quick Guide to Health Literacy <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm>
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THE HARVARD TUTORIAL & TOOLSHighlightshttp://www.hsph.harvard.edu/healthliteracy/how_to/clear.html
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NIH external group interests table
This and the following slides in the section are from The Harvard Tutorial: <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Statement explaining benefits of plain language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Four starting points to creating plain language materials <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Reading level matched to type of information chart <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Tips for writing clearly <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Word usage suggestions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Using pronouns to engage the reader <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Words to use to eliminate confusion <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Examples of jargon, which should be avoided <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Use positive words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Avoid gender-specific words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Avoid long strings of nouns <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Use active voice <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Use action verbs <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Use present tense when possible <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Be consistent in how you present information <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Be direct <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Avoid using exceptions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Use headings to guide the reader – question-and-answer format can be especially helpful <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Checklist to ensure clear language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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Instructions on how to use the S.M.O.G. (simple measure of gobbledegook) <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html>
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SMOG <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> Conversion Table
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TOOLSGlossaries, Thesauri, and Dictionaries
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SMOG Calculator <http://www.harrymclaughlin.com/SMOG.htm>
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Federal Plain Language Guidelines : Plainlanugage.gov <http://plainlanguage.gov>
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Washington State Department of Health Guidelines for Developing Easy-to-Read Health Education Materials <http://www3.doh.wa.gov/here/howto/images/easy2.html>
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U.S. Department of Health and Human Services Plain Language Thesaurus <http://www.nphic.org/files/editor/file/thesaurus_1007.pdf>
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Plain Language Glossary of Preventative Health Terms <http://www.ccah-alliance.org/providerspdfs/PlainLanguageGlossary.pdf>
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Glossary of Plain Words <http://www.hsph.harvard.edu/healthliteracy/how_to/glossary.pdf>
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Harvard School of Public Health Health Literacy Studies: Innovative Materials <http://www.hsph.harvard.edu/healthliteracy/practice/innovative-actions/index.html>
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NEW TOOL FROM HSL
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Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary
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Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary
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Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary
This work was performed under a subcontract with the University of Illinois at Chicago and made possible by grant #N01-LM-6-3503 from the National Library of Medicine (NLM).
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MORE RESOURCESLinks: http://delicious.com/rosefirerising/plain+languageSlides: http://www.slideshare.net/umhealthscienceslibraries
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Offer an opportunity for feedback.