Places to Play Self Service_User Guide

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Place to Play Self Service User Guide

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Places to Play Self ServiceUser Guide

Version: D4

Date: 19th

January 2010


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Contents

1. Glossary

2. Whats changing LTA Affiliation update

3. Introduction and aims of the guide

4. The role of your Club main contact

5. Logging into the LTA website

6. LTA Affiliation process Completing LTA Affiliation on the LTA Website for your Place to Play Updating your Volunteers and Officials

7. Promoting your Place to Play on the LTA website

Overview Whats on Offer? How to join?

8. Messages from British Tennis

9. Managing your British Tennis Members

10. Managing British Tennis Members reviews View latest reviews Writing a review Respond to or report a review

11. Keeping your Place to Plays details up to date


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Chapter 1 - Glossary

Term DescriptionPlace to Play Tennis Club, Leisure Centre, Park, Local Authority venue, Indoor

Tennis Centre, City Tennis Club

LTA Affiliated A Place to Play that is affiliated to the LTA. LTA Affiliation providesPlaces to Play with all the existing benefits and now the NEW onlinearea!

Tennis Clubmark Tennis Clubmark is a tennis clubs opportunity to be recognised forachieving excellent standards. Achieving Tennis Clubmark means theLTA endorses and supports a clubs tennis programme, policies andprocedures, action and development planning, and club management.

British TennisMembership

LTA individual membership scheme. The scheme is free to join if youare a member of an LTA Affiliated Place to Play.


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Chapter 2 - What are the changes to LTA Affiliation

LTA RulesThere are no official rule changes to LTA Affiliation for 2009/10. Places to Play will continue topay the required LTA Affiliation fees directly to their local County Association.

Capturing information from Places to Play The old Club Profile Form has been removed from the annual LTA Affiliation process forPlaces to Play. A new online system has been developed on the LTA website and Places to Play will submit allthe details they used to submit on the Club Profile Form through this new online system.

Paying the LTA Affiliation fees LTA County Associations will invoice Places to Play for the required LTA Affiliation fee based onthe number of adult, junior and mini tennis players that you submit through the new onlinesystem. The fees are set by the Counties and the invoicing process remains entirely with the

County Associations.Promoting your Place to Play

One of the benefits of LTA Affiliation is a personalised promotional space on www.lta.org.uk .The promotional space you have been provided with has been enhanced to enable you to takecontrol of the promotion of your Place to Play on the LTA website. The benefits of the newonline system are covered in the Introduction section below.
http://www.lta.org.uk/http://www.lta.org.uk/


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Chapter 3 - Introduction and Aims

To improve the way your Place to Play is promoted on the LTA Website and ensure we aredisplaying up to date information, an enhanced area on the LTA Website has been created. All(LTA Affiliated) Places to Play have been provided with their own personalised website area

displaying relevant information. This new area will replace the old club search results page on theLTA website.

This area will help you to promote your Place to Play to the hundreds of thousands of regularvisitors who browse the LTA website on a monthly basis.

In addition, your nominated administrator will be able to update your details including what tennisopportunities are on offer, the facilities that are available, information about your coach or coachingteam and details about key volunteers such as your secretary and chairman. You can also upload4 photographs of your Place to Play to give potential members/players a feel for the experience.

Your nominated administrator will be able to update details whenever they like, but as a minimumyou will need to do this at least once a year as part of LTA Affiliation. This new system removesthe need for the old club profile forms which were previously used to collect club and volunteerdetails.

The new enhanced Places to Play area is not intended to replace the need for a club website,however it will help you promote your Place to Play to a wider audience in a more interactive waythan is currently provided for you on the LTA website.

The system is very user friendly and will allow you to provide as much or as little information aboutyour Place to Play as you deem appropriate.

This User Guide will follow a step by step approach to managing your Place to Play on the LTAwebsite. More advanced computer users may only need to dip in and out of this guide as guidanceis provided as you go within your logged in area on www.lta.org.uk .

Benefits to your Place to Play

A simple and effective promotional tool that complements your existing website. Improved information about your Place to Play for potential members and visitors. For example:

o A location map and directions will be provided automatically for all Places to Play.o Your members will be able to review your Place to Play and tell potential members

whats great about it. o Your nominated administrator will be able to view a full list of British Tennis Members

linked to your Place to Play. o You will be able to upload your existing membership application form or membership

information pack should you wish to make this available to potential members. o You will be able to provide more information about your coach and promote your

coaching programme. o You will be able to upload 4 images of your Place to Play.o Places to play with Tennis Clubmark will be clearly identified.

You can update information about your Place to Play as and when you need to without havingto contact your local County office.

An end to club profile forms!


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Chapter 4 - The role of your Club Main Contact (Secretary)

The LTA uses the role of Club Main Contact as the primary person to communicate with at allPlace to Play (Clubs, Parks, Leisure Centres, etc).

Everybody in the LTA database with a role of Club Main Contact has been given access to Placesto Play Self Service for their Place to Play. When you log in (see chapter 5) you will see the nameof your Place to Play in the blue bar at the top. When you click on the name of your Place to Playyou will be taken to the logged in area where you can complete the LTA Affiliation process andstart to use all the new features to promote your Place to Play on the LTA website.

Read through this guide for instructions on completing the LTA Affiliation process, includingupdating your Volunteers and Officials details (chapter 6). Once you have completed the LTAAffiliation process you can use the guidance in chapters 7-11 to learn how to promote your Placeto Play, read messages from British Tennis and manage your clubs British Tennis Membersonline.

IMPORTANT If you, as the Club Main Contact, are not comfortable completing the online LTAAffiliation process you can contact us and we can very quickly give another member of your Placeto Play access to the system. Once one person starts using the system they can easily issueaccess rights to other members of your Place to Play. Only people who are granted access to thesystem by you or the LTA (once instructed by you) can access details of your Place to Play.

If you are not able to use the online system yourself and need to give a different person at yourPlace to Play access, please contact your local County Office.

What should I do next?

1. Log in to the LTA Website see chapter 5

2. Complete the online LTA Affiliation process including updating who your current committeemembers are in the Volunteers and Officials section see chapter 6

3. Add specific information about your Place to Play to help us promote you to the BritishTennis community see chapter 7

4. Read the most recent messages from British Tennis see chapter 8

5. Manage the list of British Tennis Members who are related to your Place to Play see

chapter 9

6. Managing British Tennis Membership reviews see chapter 10

7. Read up on how to keep your Place to Play details up to date throughout the year seechapter 11


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Chapter 5 - Logging in to the LTA Website

All British Tennis Members can Log in to the LTA website to access their personal profile. To startto manage your Place to Play on the LTA website including completing the LTA Affiliation processyou will need to log in to the LTA website.

If you are a current British Tennis Member and have already set up a username and passwordplease follow User Journey 1 below.If you are a current British Tennis Member, have already set up a username and password butcant remember your username or password please follow User Journey 2 below.If you are a current British Tennis Member but have not set up a username and passwordplease follow User Journey 3 below.If you are a not a British Tennis Member please follow User Journey 4 below.

User Journey 1 You are a current British Tennis Member and have already set up a username and password:

1. Open a website browser and navigate to www.lta.org.uk .2. Click on the Log in button [1] in the top right hand section of the website.

3. Enter you username [2] .4. Enter your password [3] .

5. Click once on LOGIN [4] .


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6. After clicking LOGIN you will land on your BTM Members area where your Place to Playwill be displayed under the PLACES TO PLAY tab [1] .

7. The first time you log in and click on your Place to Plays name [2] you will only see theLTA Affiliation process screens (chapter 6).

8. Complete the LTA Affiliation process for your Place to Play chapter 6.9. Once you have completed the LTA Affiliation process for your Place to Play you can move

on to chapter 7 to start to promote your Place to Play online.

User Journey 2 You are a current British Tennis Member, have already set up a username and password but cantremember your username or password:

1. Follow steps 1 & 2 of User Journey 1.2. If you have forgotten your password click on the

Forgotten your password? link [1] .

NB. If you have forgotten your username and passwordplease call a member of the British Tennis Services Teamon 0208 487 7000.

3. Enter your username[1] and your email [2] and click send and wewill email you yourpassword. Once youreceive your passwordfollow User Journey 1to log in.


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User Journey 3You are a current British Tennis Member but have not set up a username and password:

1. Follow steps 1 & 2 of User Journey 1.2. Click on the CREATE button [1] .

3. On the Website Login Setup page enter all of the required details. The only optional field ishighlighted below [2] . Click next to continue.


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4. Check the details we hold for you are correct and click next.

5. Enter a username andpassword and then re-enter the password toconfirm. Click next

6. You will be sent avalidation email with alink to click on to activateyour account. Click on thelink and when promptedplease enter your emailaddress and thevalidation code provided for you on the email.

7. Now follow User Journey 1 to log in and start managing your Place to Play.


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User Journey 4You are a not a British Tennis Member and do not have username or password:

1. Follow steps 1 and 2 ofUser Journey 1.

2. Enter your personaldetails.

3. Enter your contactdetails and clicknext.


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4. Complete the information about you.

5. Choose the County where your club is located and then select your club. BTM is free for allmembers of clubs that are LTA Affiliated.

6. Enter a username and password and then re-enter the password to confirm. Click next.


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7. Select any add on packages you require.

8. Read the Data Protection Information and Terms & Conditions and as a minimum agree tothe Terms & Conditions. Click next.


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9. Your membership hasbeen successfullycreated. If you wouldlike an LTA Ratingplease click theRequest a Rating linkand complete the shortapplication form.

10. You will be sent a validation email with a link to click on to activate your account. Click onthe link and when prompted please enter your email address and the validation codeprovided for you on the email.

11. Now follow User Journey 1 to log in and start managing your Place to Play.


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Chapter 6 - LTA Affiliation Process

The only change to LTA Affiliation in 2009/10 is that the process of updating the details ofyour Place to Play will be done online and the old Club Profile Form will not be used .

Before you start to complete the LTA Affiliation process please read chapters 1-5 of this guide.

Right lets get started...!

6.1 Affiliating to the LTA via www.lta.org.uk

Affiliating to the LTA is very simple. The below step by step process will walk you through theprocess. Once you are logged in on the LTA website each section also has help text listed to guideyou through the process.

1. Log in to the LTA Website see chapter 5.2. Click on the Places to Play tab in your personal logged in area.

3. Click on the name of your Place to Play that you want to complete the online LTA Affiliationprocess for and you will be taken to a page like the one below.

Affiliation details page1. Click on the help text icon [1] for further guidance.2. If your Place to Play had CASC [2] status when you completed the LTA Affiliation process last

year this will automatically show Yes. Only click No if your status has changed. If your Placeto Play has recently achieved CASC status, please tick Yes.

3. You can change your Main Contact once you have completed LTA Affiliation see chapter6.2.


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Place to Play contact information 1. Validate or enter the following details:

a. Telephone number [1] b. Fax number [2] c. Email address [3] d. Website [4]

Courts1. Validate the courts that are pre-populated to ensure the number and type of courts that we hold

for you are accurate.2. Enter any new courts by clicking in the appropriate box and entering the number of courts.


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Subscriptions1. It is very important that the figures you enter in this section are accurate as your LTA Affiliation

invoice will be based on the numbers you enter in the Tennis Members table. The Totalscolumns will calculate for you when you click Update.

2. To help us provide Places to Play with average statistics on Annual and Joining fees pleasecomplete these columns if applicable.

3. The Additional Players in the Coaching Programme (non-members) table helps us totrack the total number of people playing tennis at Places to Play in the UK so again pleaseenter your numbers as accurately as possible. The number of Additional Players in theCoaching Programme (non-members) does not get included in your LTA Affiliation invoice.The totals columns will calculate for you when you click Update.

4. Once you have completed both tables and all the other required information please clickUpdate to move to the Confirm Affiliation page.

Confirm Affiliation page1. If you are happy with the number of Tennis Members you entered on the Affiliation details

page click Go to complete.2. If you want to double check the number of Tennis Members before clicking Go to complete

use the Back button.


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Complete page

The complete page confirms that your LTA Affiliation has been processed.

What should I do now?Download and save both Insurance Certificates and display them at your Place to Play.Complete the LTA Affiliation process by updating your Volunteers and Officials details. Click onthe link in Next Steps [1] to update your Volunteers and Officials chapter 6.Once you have updated your Volunteers and Officials you are ready to start promoting yourPlace to Play see chapter 7


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6.2 Updating your Volunteers and Officials tennis roles

As part of the LTA Affiliation process please update the roles of your Volunteers and Officials. It isimportant you do this so we are displaying the appropriate information on the LIVE LTA website.

In this section we will explain how to:Update current Key Contacts tennis roles at your Place to Play.Add a role to a member of your Place to Play who does not already have one. You cannot add arole to a contact unless they are a British Tennis Member.Give a Key Contact access to your Club or other Place to Play LTA website administrationarea.

1. Updating your current Key Contacts tennis rolesa. All current Key Contacts will be viewable on the Volunteers and Officials page.b. To update a role for one of your Key Contacts click the Update button [1] next to the

relevant contact.

c. The following list of roles will appear. Click inthe box next to the relevant role you wish to addto the contact. A green tick will appear. You canadd as many roles as you wish. Click Savewhen you are finished. Remember, if you are changing a role from one person to another you should remove the role from the old person by un-ticking the box.


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Key contacts - Whos who in your club?To improve the way we communicate with tennis clubs and their key personnel we would like tocapture the contact details of key volunteers working within your club. The key people we regularlycommunicate with are:-

Club maincontact

This person will be the person the LTA communicates most regularly with.They will receive the club newsletter, information on competitions and will bethe first point of contact for affiliation benefits and Wimbledon tickets. Thisperson should be in a position to pass information onto their club membersand committee. You must let us know who your club main contact is toensure we can make regular contact with your club.

Chairman The chairperson of a club takes responsibility for the day to day managementof the club, making decisions on behalf of the committee once club membershave been consulted.

Treasurer It is important that all tennis clubs keep accurate financial records. Thetreasurer is the main person who takes on the responsibility for this.

Secretary This will be the clubs main administrator and could also be the club maincontact. The secretary carries out or delegates all of the administrative dutiesthat enable the club and its members to function effectively.

Junior contact This person will receive information on junior competitions and leagues andtop tips for developing your clubs junior section. The junior contact should beable to pass this information onto junior members and their parents.

Mini tenniscontact

This person will receive all the information relating to mini tennis. This willsupport your club to run a great programme for under 10s.

Childprotectionofficer

This person leads on child protection issues within the club and should beappropriately trained.

TennisClubmark lead This is the person who is coordinating Tennis Clubmark on behalf of the club.

Competitionorganiser

This is the person or people who organise competition at the club. They focuson running club competitions for their junior and senior members. You mayhave more than one competition organiser at your club.

Matchsecretary

This person is the person who should receive all information relating to LTAnational and local competitions and who is responsible for organising theclubs match calendar and fixtures.

Veteranscontact

There are lots of great tennis opportunities for over 35s run by Vets TennisGB. This person will receive regular information about the opportunitiesavailable to vets.

Head coach Who leads your clubs tennis programme?Coach (couldbe more thanone)

Who else regularly coaches at your club?

Volunteercoordinator

It is a good idea to identify a person at your club who can support therecruitment of new volunteers and reward and recognise existing volunteers.

Administrator Generic role to use for people who only manage the Places to Play SelfService system.

Committeemember

Generic role to cover all other committee members that dont fall into one ofthe roles above.


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2. Add a role to a member of your Place to Play who does not already have one. You cannotadd a role to a contact unless they are a British Tennis Member.a. To add a new Key Contact and allocate them a role search for the British Tennis Member

using the Add a new key contact search engine at the bottom of the Volunteers andOfficials page. Enter the Members name [1] and click Search [2] .

b. The following screen will appear showing the member you have searched for if they are aBritish Tennis Member related to your Place to Play.

c. Follow the steps outlined under Updating your current Key Contacts tennis rolesabove to add the role.

d. If the person does not appear try searching again. If you still cannot find the person thismay be because they are not a British Tennis Member related to your Place to Play. Usethe Invite new Member [2] tool to invite them to join British Tennis Membership seechapter 9.


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3. Give another member access to the logged in Places to Play Self Service area onwww.lta.org.uk .

It is quick and easy to give different people at your Place to Play access to the self service system.By giving other people access to the system you can enable other members of your Place to Playto update various sections. For example you may have a keen photographer who would like tochange the images once in a while?

Follow the steps below to give another person access to your Places to Play Self Service area onwww.lta.org.uk .

If the person already has a role allocated to them i.e. one of the roles that you see when youclick Update, they will be shown on the Volunteers and Officials page and you can simply tickthe Web Admin box [1] next to their name to give them access to the system.It can take up to an hour for the changes to be applied so please ask the person to check afteran hour if they do not see the Places to Play tab straight away when they log in.

If the person does not have a current role at your Place to Play you will need to give them a roleto make them appear on your Volunteers and Officials page before being able to tick the WebAdmin box. Follow the guidance above in section 2 of this chapter to add a role to a member ofyour Place to Play. Remember, the person must be a current BTM for you to give them a role. Ifthey do not have a specific role at your Place to Play use the generic role of Administrator.
http://www.lta.org.uk/http://www.lta.org.uk/http://www.lta.org.uk/http://www.lta.org.uk/


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Chapter 7 - Promoting your Place to Play on the LTA website

The LTA website is the most visited tennis website in the UK. The Place to Play search attractsmany different types of people including players looking for a Club to join, Park to play at or TennisProgramme to get involved in.

To help LTA Affiliated Places to Play stand out from the crowd we have provided you with apersonalised area on the LTA website. Much of the content is generated automatically from theinformation you provide during the online LTA Affiliation process. There are, however, a number ofsections where you can add your own information to sell the experience at your Place to Play topotential members and visitors.

In this chapter we will show you how to update the following:Overview

1. Enter a short description of your Place to Play (500 character limit).2. Display what facilities are available.3. Upload 4 photos of your Place to Play.

Whats on Offer?1. Enter a short description about Whats on offer at your Place to Play.2. Select a number of activities that are on offer at your Place to Play.

How to Join?1. Briefly describe your joining process (if applicable).2. Upload a membership information pack (Word document or PDF) for potential members to

download.

IMPORTANT - To complete any of the actions detailed in this section you will need to be logged inon the LTA website and have clicked on the appropriate Place to Play you are looking to update.You should also have completed the LTA Affiliation process for the current year see chapter 6.

IMPORTANT To give all Places to Play a chance to update their profile pages we are delayingputting the pages you update in this chapter LIVE on the LTA website until 8 th February 2010. Thischapter is written from the perspective that this date is in the past. You can view the pages youcreate at anytime by using the Switch to public site [1] button. Once on the public site use theSwitch to admin site [2] button to return to the admin area to continue updating your profile pages.


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Overview

1. Enter a short description of your Place to Play (500 character limit)

a) Click on the Overview tab on the left hand side of your screen and wait for the page toload.

b) Enter a short description of your Place to Play (500 characters max) in the description textbox [1] provided and click Update to save. Please ensure you check your text carefullybefore clicking Update. If you do make a mistake simply change the text and click Updateagain. Your changes will be reflected on the LIVE website.

c) The text you enter will appear immediately, LIVE on the LTA website and will be the firstcontent visitors will read when viewing your Place to Play Overview page online [2] .


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2. Display what additional facilities are available (courts are done automatically)

a. On the Overview page scroll down to the Additional Facilities section [1] .b. Follow the instructions and tick all of the additional facilities that are available at your Place

to Play. Click Update to save.

c. All of the facilities you tick in this section will be represented with a green tick underAdditional facilities on your Place to Play Overview page online [2] . Anything you donttick will be represented with a red cross.


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3. Upload 4 photos of your Place to Play

a. On the Overview page scroll down to the Photos section [1] .b. Follow the guidelines to upload new photos. We have added stock images as place holders

so the sooner you can replace these with images of your Place to Play the better!c. Please ensure you read the guidance on which photos to use very carefully and always get

the permission of anyone you use in one of your photos.d. Try to use landscape photos and dont resize before uploading as the system will do this for

you.e. You can upload 4 photos.


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Whats on offer?

1. Enter a short description of Whats on offer at your Place to Play (500 character limit)

a) Click on the Whats on offer tab on the left hand side of your screen and wait for the pageto load.

b) Enter a short description of Whats on offer at your Place to Play (500 characters max) inthe description text box [1] provided and click Update to save. Please ensure you checkyour text carefully before clicking Update. If you do make a mistake simply change the textand click Update again. Your changes will be reflected on the LIVE website.

c) Any text you enter will appear immediately, LIVE on the LTA website on your Place to PlayWhats on offer page [2] .


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2. Select a number of activities that are on offer at your Place to Play

a) On the Whats on Offer page scroll down to the Activities section [1] .b) Follow the instructions and tick all of the Activities that are available at your Place to Play.

Click Update to save.

c) All of the Activities you tick in this section will be represented with a generic image anddescription on your Place to Play Whats on offer page online. You cannot edit the imageor description used for these Activities.


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How to Join?

1. Briefly describe your joining process (500 character limit)

a) Click on the How to Join tab on the left hand side of your screen and wait for the page toload.

b) Enter a short description of how people can join your Place to Play (500 characters max) inthe description text box [1] provided and click Update to save. Please ensure you checkyour text carefully before clicking Update. If you do make a mistake simply change the textand click Update again. Your changes will be reflected on the LIVE website.

c) Any text you enter will appear immediately, LIVE on the LTA website on your Place to PlayHow to Join page [2] .


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2. Upload a membership information pack (Word document or PDF) for potential membersto download

a) Click on the How to Join tab on the left hand side of your screen and wait for the page toload.

b) Follow the instructions to browse to your document.c) Once you have uploaded the document click Update to save.

d) If successful a message will be displayed [2] . You will also be notified if the document doesnot load and if this happens please try again. Remember, the system will only acceptMicrosoft Word or PDF documents.

e) Your document will be renamed [3] to a standard name to ensure consistency across thewebsite.

f) You can remove your document at anytime by clicking the remove button [4] .


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g) The document you upload will appear immediately, LIVE on the LTA website on your Placeto Play How to Join page [5] . The public will be able to download it directly from this page.


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Chapter 8 - Messages from British Tennis

To help us keep you up to date with all the latest information for Places to Play a messagessection is provided for you.

You can view new messages by clicking on the Home tab on the left hand side of your screen.

The number of new messages you have waiting to be read is displayed [1] .The date the message was received is also displayed [2] .Click through to the next available message by clicking the Next button [3] .Archive messages using the Thanks, Ive read this link [4] .Click the View all tab to go to the Message archive page [5] .

You can navigate directly to the Messages archive page by clicking on the Messages tab on

the left hand side of the screen. The messages archive stores all messages sent to you byBritish Tennis.


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Chapter 9 - Managing your British Tennis Members

This chapter of the guide explains how you can manage your Place to Plays British TennisMembers. It is important to recognise that the people you will view on this page are British TennisMembers that have stated they are a member of your Place to Play when signing up for British

Tennis Membership.

There may be many more members of your Place to Play who are not British Tennis Members and these people will not appear on this list. There may also be people on this list who are nolonger or have never been a member of your Place to Play. This may be because they haveaccidentally chosen your Place to Play when signing up for British Tennis Membership.

Within this chapter we will show you how to:Search for British Tennis Members attached to your Place to Play.Download a list of the British Tennis Members who are attached to your Place to Play.Remove the relationship between British Tennis Members and your club if the person is not amember of your Place to Play.Invite members of your Place to Play to join British Tennis Membership for free.

Right, lets show you how to manage your British Tennis Members

a. You can search for a British Tennis Member who is attached to your Place to Play byentering their name in the search bar and clicking Search [1] .

b. You can sort your entire list of British Tennis Members alphabetically by clicking on theFirst Name [2] or Last Name [3] column headers.

c. Download your entire list of British Tennis Members by clicking the Download to CSV link[4] CSV files can be saved as Excel.


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d. To remove the relationship between a British Tennis Member and your Place to Play simplyfind the British Tennis Member who is not a member of your Place to Play and click on theRemove button [5] . You will be asked to confirm that you want to remove the relationshipbetween your Place to Play and the selected British Tennis Member. Please be very carefulwhen removing British Tennis Members to ensure you are not removing someone who isentitled to a free British Tennis Membership via your Place to Play.

e. Point [6] on the screen shot above relates to issuing a British Tennis Member at your Placeto Play a role e.g. Chairman. How to do this was covered earlier in this guide in chapter 6.

Inviting people to become British Tennis Membersa. To invite members of your Place to Play to become British Tennis Members for free click

the Invite new member button .

b. The following pop up box will appear asking you to add your name [1] and the emailaddress(es) of the members you wish to invite [2] . Please read the instructions belowshown on the pop up box. Once you have input all the information, click the Submit button.An email will then be sent to the member(s) whose email address(es) you entered inviting

them to join British Tennis Membership for free.


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Chapter 10 - Managing British Tennis Member reviews

To enable Tennis People to make more informed decisions about which Place to Play to join orplay at we have added a reviews section to the LTA website. Only logged in British TennisMembers can submit a review and their name will be displayed next to the review. Please

encourage your members to review your Place to Play online to show potential members howgreat your Place to Play is!

Reviews will mostly be positive but in the case of a non factual review you can either respond tothe review yourself or report the review and we will check it to assess whether it should beremoved.

Within this chapter we will show you how to check out the latest reviews, submit a review, respondto a review and report a review.

1. View the latest reviews for your Place to Playa. Click on the Home tab [1] on the left hand side of your screen.b. Check out the latest review on Recent Reviews [2] .c. You can also click on the Reviews tab [3] on the left hand side to navigate to the main

reviews page where you can view all reviews submitted for your Place to Play. Clicking theView all link [4] will also take you to this page.


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2. Submit a review a. You or any of your members can submit a review for your Place to Play on the public area

of the LTA website, however you must be a British Tennis Member and be logged in at thetime see chapter 5.

b. To submit a review simply search for your Place to Play on the LTA website using one ofthe search engines. In this example we have used the Quick Search tool on the LTAHomepage.

c. Click on Club on the Quick Search bar and enter the Name [1] or Postcode [2] of yourPlace to Play and then click Search [3] .

d. You will arrive at a search results page and you should click on the name of the Place toPlay you wish to submit a review for.

e. You will be taken to the Place to Play Overview page.f. Click on the Reviews tab and then select Write a review.g. You will be shown this page. Complete the title [1] , your review [2] and your rating [3] .h. Accept the Terms & Conditions [4] and click Add Review to save.


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3. Respond to or report a review

Reviews are always a personal opinion and one side of any story. Most of the time reviews will bepositive and will help to sell your Place to Play to potential new members. There may, however, beoccasions when a negative or inaccurate review is submitted about your Place to Play.

The purpose of the reviews section is to provide an honest and open forum for British TennisMembers to tell the British Tennis Community about their experience.

In the case of a review that you believe is inaccurate or unfair you can report the review and amember of the British Tennis Services Team will assess the content and will remove the review ifappropriate.

If the review is accurate but highlights something that you dont feel is the norm at your Place toPlay the best thing to do is to Respond to the review with a positive message. By respondinginstead of reporting you are showing the tennis community that your Place to play is open andhonest.

Below we show you how to firstly Respond to a review and secondly, as a last resort, Report areview. Remember only British Tennis Members can submit a review so we always know who thereviewer is. This should keep inappropriate content to a minimum. Anyone who visits the LTA sitecan Report a review.

3.1 Responding to a reviewa) Click on the Reviews tab on the left hand side of your screen [1] .b) Click Edit on the Place to Play response on the relevant review [2] .c) Enter your response in the text box provided [3] .d) Click Submit [4] to save your response.e) Click Edit

[2]again if you need to amend.


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f) Your response will be displayed immediately on the LIVE LTA website next to therelevant review [5] .

3.2 Reporting a reviewa) In the Reviews section of your admin area click on Report [1] on the review you want

to report to British Tennis as inappropriate.


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b) This pop out form will appear.c) Enter your full name, email address, phone number and a message stating why the

review should be removed. Click Submit to save.d) A moderator will review your message and the review and remove the review if

appropriate.e) The decision will be communicated to you via email.f) Remember anyone can report a review and we hold the details of all reviewers at all

times.


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Chapter 12 Keeping you Place to Play details up to date

Places to Play Self Service provides a great platform to promote your tennis venue to a wideraudience. The system however, is only as good as the information displayed through it. It isimportant, therefore, that you keep your Place to Play details as up to date as possible.

A great way to do this is to ask around your members to see if anyone is interested in computersand the internet. A good bet is that one of your junior members will be studying a course relating tothe simple tasks involved in Places to Play Self Service. Managing your area on www.lta.org.uk could be a good little project for them. Alternatively you can manage the area yourself or breakdown the tasks and spread them around your committee members.

As you will have read in the guide the tasks required to keep your Place to Play area up to date arevery quick and easy to do. By doing a little bit every now and again you will be able to provide anexcellent promotional space for your Place to Play on the LTA website.

Below we have broken down the areas that need regular updating and those that you need do lessoften.

Areas to update or check:

Area to update or check How often Find out moreLTA Affiliation Once a year. After this year the month to

complete the LTA Affiliation process will beSeptember

Chapter 6

Volunteers and Officials Minimum once a year as part of LTA Affiliationbut please update as and when there is achange to the make up of your Volunteers and

Officials

Chapter 6

Overview Minimum once a year Chapter 7Whats on offer Minimum once a year Chapter 7How to join Minimum once a year Chapter 7Messages from British Tennis Once a month to check for any new messages Chapter 8Managing your British TennisMembers

Once a month to check that any new BTMsare members of your Place to Play

Chapter 9

Managing British Tennisreviews

Once a month to respond to or report any newreviews from BTMs

Chapter 10

Places to Play Self Service_User Guide

Documents

Transcript of Places to Play Self Service_User Guide