Placement Test

Enjoy Your Stay! Placement Test

English for Hotel Staff

Interview (10 Marks)

1. What’s your name?

2. How old are you?

3. Where do you come from?

4. Where do you work?

5. What’s your job?

6. When do you come to work? Or what are your shift hours?

7. What do you do in your work?

8. What do you wear to work every day?

9. What do you like about your job?

10.Why do you want to learn English?



What are the names of the following hotel facilities? What do guests do there? (20 Marks)

What jobs can you see in the following pictures? What are their departments? (20 marks)



Who are these people and what do they do exactly? (8 marks)

What answer would you give in the following situations? (24 Marks)

1. Guest: Hello. Could I please make a reservation from May 13th to May21st? (4 Marks)

You: _______________________________________

Guest: Double, please.

You: _______________________________________

2. Guest: Excuse me. When is the fitness center open? (3 Marks)

You: _______________________________________



3. A guest sees you at the reception area and asks you: (3 Marks)

Guest: Excuse me, I’m looking for the conference room, please?

You: _______________________________________

4. A guest asks you about his/her bill: (3 Marks)

Guest: Excuse me. I ordered two bottles of water, but here it says that I got three.

You: ________________________________________

5. A guest calls you and says: (3 Marks)

Guest: Good morning. It’s 12 noon now and nobody cleaned my room yet.

You: _________________________________________

6. A foreign guest arrives at the restaurant with his small family: (4 Marks)

Guest: A table for three, please.

You: _______________________________________.

Guest: Thanks. Would it be okay if we ask for an extra chair later because a

friend might join us?

You: _______________________________________.

7. Guest: Excuse me. May I have the menu, please? (4 Marks)

You: _______________________________________.

Guest: What is ‘Shawerma’?

You: _______________________________________.



Speaking (18 Marks)

Talk about yourself, your job and your hotel. (9 marks)

P.S When the trainee talks about his/her hotel, it is NOT enough to mention the hotel’s name only! The trainee should be able to talk about the hotel’s facilities using proper English.

Are you satisfied with your job? Why? (2 marks)

What do you do to have the perfect appearance and hygiene for work? (4 marks)

If a guest is smoking in the lobby and he cannot do that there, what do you tell him? (3 marks)

Placement Test

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Transcript of Placement Test