PKB3105 The Communication Process
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Transcript of PKB3105 The Communication Process
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Communication is theprocess of sending and
receiving informationamong people.
COMMUNICATION
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Feedback
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Message
verbal non-
verbal
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Speaking
Body language Visual images
Writing
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oral
can either be face-to-facecommunication, a
conversation over thephone or on the voice chat
over the Internet
Spoken conversations ordialogs are influenced byvoice modulation, pitch,
volume and even the speedand clarity of speaking
writing
can be either via email,letter, message
The effectiveness of writtencommunication depends on
the style of writing,vocabulary used, grammar,
clarity and precision oflanguage
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includes the overallbody language of theperson who isspeaking, which willinclude the bodyposture, the handgestures, and overallbody movements
The facial expressionsalso play a major rolewhile communicationsince the expressionson a persons facesay a lot about his/hermood
Bodylanguage
is the conveyanceof ideas andinformationthrough creation ofvisualrepresentations
associated with two
dimensional images,it includes: signs,typography,drawing, graphicdesign, illustration,colours, andelectronic resources,
video and TV.
Visual
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Formal
is straightforward, official andalways precise and has a stringent
and rigid tone to it.
includes all the instances where
communication has to occur in aset formal format
can also occur between twostrangers when they meet for the
first time
informal
includes instances of freeunrestrained communicationbetween people who share a
casual rapport with each other
does not have any rigid rulesand guidelines
no need to boundaries of time,place or even subjects for that
matter
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Greeting and introducingpeople
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Goodmorning
Goodafternoon
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Goodevening
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How are
you?
Im fine.
Thank you
Hello
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Hello. ImMaria
Hi. Im Peter@
Nice to meetyou. Im Peter
What is
yourname?
My name isAlia
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Who areyou?
You cancall meAmin
How old
are you?
Im 8 years
old
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Good night
Good byeBye. See
you