Pittsburg Pet Resort Packet

7/27/2019 Pittsburg Pet Resort Packet

1/12

www.PittsburgPetResort.com

671 Willow Pass Road. Ste. #6. Pittsburg, CA 94565 Telephone (925) 432-7387

Pittsburg Pet ResortBoa r d i n g , Spa & Sa l o n

POLICIES / PROCEDURES / FEES

A day at the Pittsburg Pet Resort includes full day of fun! Pets play and cuddle with anaunt or uncle qualified animal handler and they are always supervised. Your pet will bepampered with tender loving care while in the comfort and safety of a resort created justfor them.

A PETS STAYThis means that you, the Client, are away for a short or long period of time and needshort-term or long-term care for your pet(s). A Pets stay means that you are

uncomfortable with leaving your pet(s) anywhere else but in the comfort of our resort. Aregular day here at the Pittsburg Pet Resort includes: daily feeding based on your petsneeds, walking, cuddling, medications if needed and romping around with other playfulpets. Hours will depend on customers need and Pittsburg Pet Resorts availability.

Dog Rates1st dog: $30 per day regardless of size

Additional Dog (20% off if kenneledtogether with 1st): $24 per day

Cat Rates1st cat: $18 per day

Additional Cat (20% off if housedtogether with 1st): $14.40 per day

Dog Shots RequiredTem po -Pa r v o Com bo: (aka: DHLPP,

DHPP, or DA2PP) Req. Annually (1 yr) If 7yrsor older Req. every 3 yrs

Rab i e s: 1st shot as a puppy is good for 1 yrAfter, every 3 years is required.

Bo rde t e l l a (Kennel Cough): Req. every 6months; good for up to 1yr

Cat Shots RequiredFVRCP: (feline distemper) Req. Annually

(1 yr) If 5yrs or older Req. every 3 yrs

Rab i e s: Req. Annually (1 yr)

For those with more than one pet: the second pet is 20% off only if boarded within thesame suite.

Includes: walks, playtime, feeding, cuddling and medication administering (if needed.)

Puppies are welcome providing they have had 2 out of 3 of their vaccinations series.

We do supply food and bedding but you are free to bring your pets own specific food orbedding. We only ask that the bedding is machine washable.


2/12




POLICIES / PROCEDURES / FEES(Continued)

PET TAXIA minimum of one week notice is required for Pet Taxi services. Our Pet Taxi willdrop off and pick up your pet(s) from the vet or home. We will not wait with thepet(s). You are encouraged to notify your vet that someone other than the petowner will be dropping off and picking up. You may leave a check for the vet,house keeper, etc with the Pittsburg Pet Resort representative; however, thebest solution would be to make arrangements for payment directly.

$20 one way / $25 roundtrip (Within 20 mile radius of Pittsburg)

We also provide free Pet Taxi from your home to our facility for your conveniencebut only during our business hours. Your home must be within a 20 mile radiusof our location for this service to be free.

FEESBalance of visit is due in full upon pick up. If you are leaving your pet long-term,we require half of the balance due, if not in full, upon drop off. No refunds will bereturned to Clients that do not give at least 48 hours notice of cancellation and

only credit is given.

We accept Master Card, Visa, and Discover. We do not accept American Express.We also accept checks and cash.

RETURN CHECK CHARGEClients agree to pay a $25 fee for each check returned by the clients bankregardless of the reason. The Client is responsible for all costs of collection.

SUPPLIESThere will be a $15 delivery fee, in addition to reimbursement, if Pet Suites Inn

needs to pick up more supplies for your pet(s). Please remember to have anadequate supply of food, medication, etc. on hand for all costs of collection.

THANK YOU FOR CHOOSING PITTSBURG PET RESORT.


3/12




GROOMING RATES

Bath Only:(includes nail trim, ear cleaning, anal gland extraction and comb out)

$25.00 and up for Miniature and Small Dogs$30.00 and up for Medium Dogs$35.00 and up for Large and Giant Dogs or Cats

Hair cuts and Full grooming :

Shih Tzu/Poodle Types : $45.00 and upBichon Types : $45.00 and upCocker Spaniel : $47.00 and upSpringer Spaniel : $45.00 - $50.00Schnauzer : $42.00 and upWestie and Yorkies : $42.00 and upMost Small Terriors : $42.00 and upLarge breeds such as Standard Poodle or Standard Schnauzer : $50.00 and up

Dematting or Special Handling first 15 min free, then $6.00 for eachadditional 15 min.

Nails Only for cats, small, medium or large dogs : $10.00 and up


4/12




CHARGES, HOURS

and MAJOR HOLIDAYS

Please read carefully.

Pittsburg Pet Resort is open Monday through Saturday 9:00 AM to 12:00 PM(noon) and 2:00 PM to 6:00 PM. Also, Sunday 10:00 AM to 5:00 PM. Check-incan occur during these business hours. Check-out time is at noon (12:00 PM).Pittsburg Pet Resort charges by the calendar day, the same as motels.

In addition we are closed on Major Holidays such as Easter, Thanksgiving,Christmas and New Years Day. There are no exceptions.

Pittsburg Pet Resort reserves the right to change policies,hours, and prices without notice.

Note: If your pets stay exceeds the prepaid amount there may be added Boardingcharges upon check out. If you have prepaid for Grooming and the groomingcharge exceeds the amount prepaid there may be added charges upon check out.

________________________ ________________Clients Signature Date


5/12




CLIENT PROFILE

NAME OF OWNER:

___________________________________________________

ADDRESS:___________________________________________

CITY:_____________________________ ZIP CODE:_________

HOME PHONE:_______________ WORK PHONE:____________

MOBILE PHONE:_______________

EMAIL:_____________________________________________

OCCUPATION:________________________________________

DO YOU TRAVEL FREQUENTLY?:__________________________

WHERE DID YOU HEAR ABOUT US?:_______________________

EMERGENCY CONTACTS NAME:

___________________________________________________

ADDRESS:___________________________________________

CITY:__________________________ZIP CODE:_____________

EMERGENCY CONTACTS HOME #:________________________

EMERGENCY CONTACTS MOBILE #:_______________________


6/12




CLIENT AGREEMENT

CLIENT NAME:_______________________________________

CLIENT ADDRESS:_____________________________________

___________________________________________________

CLIENT PHONE:__________________

SPECIAL INSTRUCTIONS INVOLVING YOUR PET:

___________________________________________________

___________________________________________________

___________________________________________________

______________________________________

AUTH OR IZAT ION AN D CONTRACT

This is a service agreement between Pittsburg Pet Resort (PPR) and the above namedclient (hereinafter referred to client) for services rendered as specified above. Services

begin on ____________, and thereafter on an as-needed basis.

1.) The initial term of this contract shall be ongoing until Client cancels service.Client also warrants and represents that all information provided to PPR in itsclients record is accurate and agrees to notify Pittsburg Pet Resort of anychanges/updates.

2.)Client authorizes Pittsburg Pet Resort to perform pet care services as outlined inthe Client Profile, Doggie/Cat Profile, Veterinarian Release, and thePolicies/Procedures/Dues, which shall become part of this contract.

3.)Pittsburg Pet Resort is authorized to perform care as outlined by Client. PPR isalso authorized to seek emergency veterinary care with release from all liabilitiesrelated to transportation, treatment and expense, and against any and all claims

by any third parties. PPR is authorized to approve medical and/or emergencytreatment as recommended by a veterinarian. PPR shall make reasonable effortsto utilize Clients preferred veterinarian facility and to provide prior verbal noticeto Client. Client understands that such use of facility and/or notice is notrequired. Client agrees to reimburse PPR promptly for expenses incurred, plusany additional fees for attending to this need or any expense incurred for anyother home/food/supplies needed.


7/12




CLIENT AGREEMENT(Continued)

4.)In the event of inclement weather, natural disaster, or national emergency,Pittsburg Pet Resort is entrusted to use our best judgments in caring for pet(s).Client agrees to hold harmless PPR for damages or liabilities related to any suchdecisions. Client agrees to pay PPR for services even if PPR deems it necessarynot to perform certain services due to inclement weather, natural disaster ornational emergency.

5.)Client agrees to pay Pittsburg Pet Resort at the rates agreed upon, which are alsoposted in their most current form on the companys web site(www.pittsburgpetresort.com). PPR may unilaterally update its price list at anytime without prior notice. Client agrees to pay additional fees as defined in theprice list posted on the company website. These additional fees shall be inaddition to the standard fees. Client agrees to pay PPR one hundred percent(100%) of the total value of the contracted services prior to the rendering of suchservices. Accounts considered to be past due are subject to a finance charge of 2%per month. A handling fee of Twenty-Five Dollars ($25.00) will be charged for allreturned checks.

6.)Clients may cancel any or all portion of unused or future contracted visits for a

full refund by notice of said cancellation to Pittsburg Pet Resort. Client agreesthat they shall be responsible for a fee equal to the lesser of (1) visit or $25.00 ifcancelled less than 48 hours notice to the PPR office.

7.)Pittsburg Pet Resort agrees to provide the services stated in this agreement in atimely, reliable, caring and trustworthy manner. In consideration of theseservices, and as an express condition thereof, the Client expressly waives,relinquishes and holds harmless any and all claims against PPR, its employees orassigns, provided reasonable care and precautions are followed. Client herebyreleases PPR of any liability of any kind arising from Clients pet(s). Client agreesto notify PPR with any complaints within 24 hours of end of services.

8.)In the event of personal emergency, illness, or unavailability, Client authorizesPittsburg Pet Resort to arrange for another qualified animal caregiver to fulfillresponsibilities as set forth in the Client record.

9.)Client will provide proof that the pet(s) is/are current on all legally requiredvaccinations.


8/12




CLIENT AGREEMENT

(Continued)

10.) Client expressly waives, relinquishes, and holds harmless any and all claimsagainst Pittsburg Pet Resort except those arising from negligence or willfulmisconduct on the part of PPR. Client agrees to indemnify PPR liability,including attorneys fees, arising from any injury or damage to PPRs employees,third parties or real or personal property of third parties as a result of actions ofpet(s). Client agrees to disclose to PPR any known pet aggression behavior.

11.) Pittsburg Pet Resort reserves the right to terminate this Master Agreementand/or any service order at any time before or during its term if Pittsburg PetResort, in its sole discretion, determines that Clients pet(s) poses a danger to thehealth or safety of PPR or third parties. It PPR terminates because of such danger

while caring for pet, PPR is authorized to place pet(s) in another qualified animalkennel, with all charges there from to be charged to Client. Client will promptlyreimburse PPR for any fees that PPR must pay to secure such placement of saidpet(s).

12.) Client authorizes this signed agreement to be valid approval for future services ofany purpose on this agreement permitting Pittsburg Pet Resort to accepttelephone, facsimile, and/or electronic (e-mail/web) requests for services without

additional signed agreements or written authorization.

I have reviewed this Client Agreement, and I understand and agree to its terms. Ihereby declare under penalty of perjury that I have agreed to and accept thisagreement as required and held by Pittsburg Pet Resort.

________________________ _________________Client/Owner Date


9/12




VETERINARIAN RELEASE

CLIENT NAME: ___________________________________________

CLIENT ADDRESS:_________________________________________

CLIENT PHONE NUMBER: __________________

PREFERED VETERINARIAN NAME: ____________________________

VETERINARIAN ADDRESS:___________________________________

VETERINARIAN PHONE NUMBER: _____________________________

TO THE HOSPITAL:During my absence, a respresentative of Pittsburg Pet Resort will be caring for my pet(s)and has my permission to transport them to your office for treatment, should anemergency occur. I authorize you to treat my pet(s) and will be responsible for paymentto you upon my return. Please file a copy of this form with my records.

Pet(s) Name(s):_______________________________________________________

I, _________________________, pet owner, hereby give Pittsburg Pet Resort myexpress permission to transport my pet(s) for care to the above mentioned veterinarian(or to the closet facility in the event of emergency.) I give my permission for thehospital/clinic/doctor to administer whatever care/medications/services necessary tocare for the health of my pet(s), with the exclusion of the following:

_____________________________________________________________

_____________________________________________________________

Brief Description of Pet(s) Medical History:

_____________________________________________________________

_____________________________________________________________

______________________________ _________________

Owners Signature Date


10/12




DOGGIE PROFILE

1.) DOGS NAME:___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F

SPAYED/NEUTERED: Y / N OBTAINED FROM:___________________

AGE WHEN OBTAINED: __________ APPROX. BIRTHDATE:__________

NAME OF VET CLINIC: ___________________________________________HAVE YOU PREVIOUSLY ATTENED OBEDIENCE CLASSES? ____________

LEVEL COMPLETED: ________________________________________

2.) DOGS NAME:___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F



NAME OF VET CLINIC:____________________________________________

HAVE YOU PREVIOUSLY ATTENED OBEDIENCE CLASSES? ____________

LEVEL COMPLETED: ________________________________________

3.) DOGS NAME:___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F



NAME OF VET CLINIC: ___________________________________________

HAVE YOU PREVIOUSLY ATTENED OBEDIENCE CLASSES? ____________

LEVEL COMPLETED: ________________________________________


11/12




CAT PROFILE

1.) CATS NAME: ___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F


AGE WHEN OBTAINED: _________ APPROX. BIRTHDATE:___________

NAME OF VET CLINIC: ______________________________________

2.) CATS NAME: ___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F




3.) CATS NAME: ___________________________________________

BREED: ______________________________

COLOUR: ____________________________ SEX: M / F





12/12



Pittsburg Pet ResortReso r t , Sp a & Sa lon

Empire Commerce CenterHold Harmless Agreement

Don and Lonnie Carr, DBA Empire Commerce Center, is

the owner of 671 Willow Pass Road, Pittsburg CA 94565,is not to be held liable for anyone doing business with

Pittsburg Pet Resort.

_____________________ ________________

Client/Owner Date

Pittsburg Pet Resort Packet

Documents

Transcript of Pittsburg Pet Resort Packet