Pink Elephant – Leading The Way In IT Management Best Practices

Pink Elephant’s

Pink Think Tank

2015

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The Pink Think Tank

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Topic: IT Governance, Missing in Action

Objective: pragmatic actionable advice

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Introducing The PTT Members

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Review Of Pink Research Results

For Pink15

60 Responses

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Vertical Information

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Do You Have A Formal IT Governance

Council?

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Business Stakeholders On IT

Governance Council

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Areas Governed By The IT Governance

Council

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Governance Is The Responsibility Of

Senior Leadership & Is A Strategic Practice

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IT Governance Decisions Drive

Priorities & Actions

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IT Governance Expectations Are

Documented

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Business Or Board Level Executive

Evaluating Capability Of IT Resources

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Business Stakeholder Involved In

Strategic IT Investment Decisions

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Integration Of Business & IT Strategies

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Compliance Question

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Use Of Standard Governance Framework

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Problem Statement

“Governance of Enterprise IT is missing in

action in most organizations.

How can IT address this?”

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Why Governance? COBIT® Pain Points

Business frustration with failed initiatives

Rising IT costs and perception of low

business value

Significant incidents related to IT risk

(e.g. data loss)

Service delivery – failure to meet agreed

service levels

Failure to meet regulatory or contractual

requirements

IT limiting business innovation and agility

Audit findings of poor IT performance or

low service quality

COBIT® is a trademark of ISACA® registered in the United States and other countries.

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Why Governance? COBIT Pain Points

Hidden and/or rogue IT spending

Resource waste: duplication/overlap in IT

initiatives

Insufficient IT resources and skills; staff

burnout or dissatisfaction

IT-enabled changes failing to meet

business needs

Complex IT operating models

Board/Executives/Senior Managers

reluctant to engage IT

Lack of committed and satisfied business

sponsors for IT

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Definitions Of Governance

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“…regulate proceedings of (corporation etc.)”

Concise Oxford Dictionary (Sixth Edition 1976)

“Ensures that stakeholder needs, conditions and options

are evaluated to determine balanced, agreed-on

enterprise objectives to be achieved; setting direction

through prioritisation and decision making; and monitoring

performance and compliance against agreed-on direction

and objectives.”

COBIT 5

“The system by which organisations are directed and

controlled.”

ISO38500

“Ensures that policies and strategy are actually

implemented, and that required processes are correctly

followed. Governance includes defining roles and

responsibilities, measuring and reporting, and taking

actions to resolve any issues identified.”

ITIL® 2011 Glossary

“The rules, policies and processes and...laws by which

businesses are operated, regulated and controlled...often

defined by a board of directors or shareholders, or the

constitution of the organisation...”

ITIL 2011 Service Strategy 5.1.1

“Governance of IT ensures that stakeholder needs, conditions and

options are evaluated to determine balanced, agreed-on enterprise

objectives to be achieved; setting direction through prioritisation and

decision making; and monitoring performance and compliance against

agreed-on direction and objectives.”

(2012)

“Specifying the decision rights and accountability framework to

encourage desirable behaviour in using IT”

Peter Weill & Jeanne W. Ross (2004)

ITIL® is a Registered Trademark of AXELOS Limited.

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ISO Governance Framework

Evaluate

Direct Monitor

Corporate

Governance of IT

Plans Policies Performance Conformance

Business processes

Business

pressures

Business

needs

ISO 38500

Proposals

ICT Projects ICT Operations

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Key Concepts

Scope/dependencies

Level of structure

Authority

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Tiered

Business

Architecture

Business

Vision & Strategy

Business

Governance

IT

Architecture

IT

Vision & Strategy

IT

Governance

ITSM/PMO/ETC.

Architecture

ITSM/PMO/ETC.

Vision & Strategy

ITSM/PMO/ETC.

Governance

© Crown copyright 2010 Reproduced under license from the OGC. Based on Figure 1.10 ITIL® V3 Planning To Implement IT Service Management 1.8.1

Business

Portfolios

Programs

& Projects

IT

Portfolios

Programs

& Projects

Frameworks

Portfolios

Programs

& Projects

Business

Culture

IT

Culture

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Scope?

Who?

Asset

System

(Architecture/configuration of

resources)

Value

Lifecycle

Delegate

Accountable

Owner

Evaluate &

Direct

Monitor

Governance

Body

Plan-Do-

Check-Act

Report

Operation &

Execution

Manage-

ment

The Model

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Why?

How?

Asset Optimize

resources

Maximize return on investment

Optimize

risk

Meet preference

Evaluate

Direct Monitor

The Model

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What?

Policies (Boundaries, principles, decision models, etc.)

Plans (Strategies, etc.)

Goals (Performance and outcome)

Controls (Control objectives, requirements, agreements, etc.)

Maturity (Capability maturity, benchmarks, etc.)

Resources (Money, etc.)

When?

Asset value

Complexity of asset

(system/lifecycle)

Need for governance

The Model

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The Model

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UnIntentional Intentional

Competent

InCompetent

Lucky Trusted /

Good

Chaotic Irresponsible

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2 3 4 5

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Forensics

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A survey

The grid

Possibly others

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The Grid

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Advice

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Triggers for Governance initiatives (From the COBIT 5

Implementation Guide)

Merger, acquisition or divestiture

A shift in the market, economy or competitive position

Change in business operating model or sourcing

arrangements

New regulatory or compliance requirements

Significant technology change or paradigm shift

An enterprise-wide governance focus or project

A new CIO, Chief Financial Officer (CFO), Chief Executive

Officer (CEO) or board member

External audit or consultant assessments

A new business strategy or priority

Desire to significantly improve the value to be gained from IT

Seize The Moment

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Decision

Archetype

Principles Architecture Customer

facing

services

Supporting

services

Investments

Business

monarchy

IT monarchy

Feudal

Federal

IT duopoly

Anarchy

1. Decision model

2. Organizational

structures

3. Roles

4. Processes

5. Goals and

metrics

6. Risks

7. Portfolio 8. Agreements

10. Controls and

maturity

9. Financial

models

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I Got Their Attention – Then What?

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Outputs

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White papers

Current state: problem and survey

Outcomes of the Think Tank

Analytical tools

Advice on addressing the issue

Other media

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Do The Survey

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On the Pink15 App

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Find Out More

Twitter #PTT15

Pink Think Tank LinkedIn group

PinkLINK newsletter

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