Pindrop® Protect Data Sheet

DATA SHEET

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Last year, call center fraud rates grew by 113%. Call centers now encounter fraud on one out of every 937 calls. Traditional authentication methods such as knowledge based authentication (KBA), stand alone voice biometrics, or caller ID verification services do not provide enough protection from the sophisticated fraudsters targeting organizations. Fraudsters have access to enough personal information from data breaches and the dark web to bypass these KBA questions, and the skills needed to avoid security measures like caller ID validation or voice biometrics. Pindrop’s multi-factor anti-fraud solution reduces reliance on KBA questions, and provides a layered approach to keep fraudsters out of the call center.

Pindrop® Protect uses every facet of a call — audio, voice, and metadata — scoring each call based on anomaly detection and matching to existing fraud profiles using Phoneprinting™ technology, voiceprinting and the Pindrop Network™. This technology, a customer consortium of shared blacklists, one of world’s largest audio database of fraudulent calls, used in concert with machine learning, allows Pindrop Protect to provide a highly accurate anti-fraud solution with unrivaled results for the world’s premiere call centers.

PINDROP PROTECT Pindrop Protect provides insights on each call, assessing the risk based on information fraudsters can’t control - the audio of call. Pindrop Protect uses patented Phoneprinting technology to analyzes over 1,300 features of each call to detect the subtle anomalies that indicate fraud. At the same time, creating a unique device profile for future identification. Along with metadata analysis and voiceprinting, Protect

enables call centers to detect up to 80% of fraudulent calls, helping to minimize fraud losses. In addition, highly accurate detection rates with low false positives enable Pindrop Protect to reduced reputational risk by keeping your brand out of the headlines, while providing a better experience for your customers .

PHONEPRINTING The second generation Phoneprinting technology analyzes over 1,300 audio features of every call to create a high definition telephony print while detecting anomalies that indicate fraud. Phoneprinting can determine the callers true geo location, device type, and carrier regardless of spoofing. Phoneprinting brings responsive recognition for the most sophisticated of fraudsters and highly accurate anomaly detection even for a fraudster’s initial calls.

Phoneprinting delivers:• High definition phoneprints for accurate fra

udster identification• Over 1,300 audio features analyzed for every call • Indicates true geo location, device, and carrier• Anomaly detection and risk scoring for each call,

with few false positives• Reduction of KBA questions, improving the

customer experience

THE PINDROP NETWORK The Pindrop Network analyses the call metadata and allows Pindrop Protect to provide insights beyond just caller ID based reputation. Using the latest machine learning techniques, the Pindrop Network is able to use informed

model characteristics to develop an initial assessment of the call in real-time. Additionally, by using feedback from our consortium we can provide data on call behavior and previous fraudulent activity by using anonymized fraud intelligence from other Pindrop partners. The Pindrop Network leverages the latest research findings and data sets, from multiple sources, for real-time call intelligence.

The Pindrop Network provides: • Deep call intelligence for every call in real-time• Shared blacklist across network of Pindrop customers• Fraud call detection for first time callers and during

product implementation• Adaptable data to stay ahead of fraudsters

VOICE BIOMETRICSCall centers use Pindrop voice biometric technology to help generate unique prints for fraudster voice features. Pindrop Protect’s voice biometric technology passively analyzes speech to crossmatch a caller’s voice against a list of known fraudsters. Using voice printing we can identify repeat fraudsters no matter if the voice changed, altered or modulated and add them to a fraudster blacklist. Pindrop Protect use this fraudster blacklist to quickly spot fraudsters on repeat attacks.

Voice Biometric Features• Enhanced capabilities for analyzing calls with

small amounts of net speech• Build voice profiles of known fraudster voices and

passively identify those voices on subsequent calls

ABOUT PINDROP

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity,

and trust in the call center. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and

operational costs, while improving customer experience and protecting brand reputation for some of the world’s

premier call centers.

Technology• 2nd Generation Phoneprinting

• Telephone Number Metadata and Reputation analysis

• Voice-Biometrics

• Advanced Machine Learning

• Voice-Biometrics Geo-Governance

Managed Service• 24x7 Monitoring of System

Health

• Dedicated Engagement Manager

• Living Catalog of fraud profiles

• Continuous Fraud model tuning and optimization

• High availability

Integration and API Support• Passive Call Capture

• Supports any installation via

Custom SIP Integration

• Enhanced Call Center integration for Avaya and Genesys

• API for Real-time Event Service Messaging

• API for Call Update

• API for Call Control

• API for Pause and Resume

Protect User Interface Capabilities:

• Custom Policies for Fraud Scoring

• Automatic case creation based upon custom policies

• Case Manager for Fraud case review and dispositioning

• Risk Score and Risk Reasons for every call

• Real-time playback of audio

• Telephone Number Whitelists and Blacklists

Customization• Line-of-Business customization

• Multi-level Access Management with customizable roles

• Single Sign On (SSO) Support

• Multi-Language support

Tools• Fraud Case Dashboard

• Calls/Alerts/Fraud Summary

• Fraud location map

• Call volume

• Alert Rate

• Intercept Rate

• Case Status

• Analyst Summary

• Phone Number Summary

• Advanced Fraud case Search capability

• Manual and Automated CSV Data Export

PROTECT FEATURES AND CAPABILITIES

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