PINACLE Express Account Transfer - content.pncmc.com · Account Transfer Training Module...

Account TransferTraining Module

Proprietary & Confidential

PNC Treasury ManagementClient Implementations Support

PINACLE® Express

This material is delivered by PNC N.A. on the condition that it be kept confidential and not be shown to, or discussed with, any third party, including any financial institution (other than on a confidential or need-to-know basis with the recipient's directors, officers, employees, counsel and other advisors, or as required by law), or used other than for the purpose of using PNC's services, without PNC's prior written approval.

Last updated January 2012

© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.


Logging into PINACLE® Express

On the Sign On screen, enter your Company User ID, Operator ID, Password, and Token Passcode (if applicable).

Begin by going to http://www.pnc.com in your web browser. Once there, select SMALL BUSINESS from the top of the screen. Next, click on the drop-down box under SIGN ON TO OTHER SERVICES, located on the left-hand side of the page, and select PINACLE® Express to access the Sign On page.

Quick Find: Direct your browser to http://www.pnc.com


Proprietary & ConfidentialQuick Find: Client Service � Change Password

Password Requirements

Passwords

Passwords must adhere to the following rules:

• Between 8-14 characters

• At least one letter, one number, and one special character

• No spaces

When changing your password, a strength indicator shows red until the password meets the minimum requirements, at which point it turns green.


Quick Find: We recommend you save the login page displayed above as a “Favorite” Proprietary & Confidential

Token at Login

The following services require a Token Passcode:

• ACH

• Funds Transfer

• Payables Advantage

• Capital Markets

• Foreign Exchange

• Token Passcode •

If you are trying to access ACH, Funds Transfer, Payables Advantage, Capital Markets, or Foreign Exchange a Token Passcode MUST be entered. If no Token Passcode is entered on the login page, you will be prompted to input one upon entering the module. Tokens are assigned to operators by your company’s administrators. Operators MUST have a token assigned to them in order to access the above services.

PLEASE NOTE: If your company or Operator ID is set up to have Token at Login as a requirement each time you are logging into PINACLE® Express, regardless of what service(s) you are accessing, you MUST enter a Token Passcode.

To generate the Token Passcode, simply press the gray button on the token. A random response is generated. Type that response into the Token Passcode field. To order additional tokens, please contact your PNC Treasury Management Officer or Sales Associate.


Main Menu

Quick Find: Top of every screen of PINACLE® Express Proprietary & Confidential

• The Utility Bar, located at the top right of the main menu, contains the My Profile, Message Center, Event Notification, Administration, Contact Us, and Help functions. These links may vary depending on your entitlements. Clicking the Log Out link will end your current PINACLE® Express session. Failure to do this may cause you to receive a duplicate login with your next login attempt.

• The Modules Tab Bar displays modules that your Operator ID are entitled to. These are listed in alphabetical order at the top of the screen. To access a module, simply click on its tab. If you have more than 12 tabs, you will see an Other tab. Clicking Other will display the rest of the modules.

• The Quick Links dropdown gives you a list of commonly used PINACLE® Express functions to which you have entitlements (i.e. performing a check inquiry or initiating a wire).

•The Message Bar runs across the length of the screen. It will contain information on Alerts, Informational Messages, and Event Notifications. To learn more about a message that has been posted, either click on the banner message or click directly on the Message Center hyperlink. Once you have read and acknowledged the message(s), the Message Bar will disappear. For more information, please see the Message Center slide.

Upon logging in, the Home Page screen will display. This screen features Previous or Current Day Account Summary, PINACLE® Express news, and Topics of Interest.


Clicking the My Profile link on the Utility Bar directs you to the Preferences screen. This page allows you to set preferences for your Home Page, as well as modules to which you have entitlements. For more information on Preferences, see the training modules for the respective services.

The Security Information section allows you to change your password and Security Questions.

The Change Email screen allows you to change and/or add your email address on file for your Operator ID. An email address is needed in order to Report/Track Issues, receive Event Notification emails, and/or utilize the password self-reset function on the Login Page.



My Profile

Message Center


Whenever there is a System Alert, Event Notification, and/or Informational Message available, a message banner will display at the top of the page. Multiple messages may appear in this message bar.

Depending on the severity of the message, the bar may appear red (indicating a System Alert), orange(Event Notifications are available), or blue (an Informational Message is available).

To read a message, you can view it on the Home Page portlet, click directly into the Message Center from the Utility Bar, and/or click onto the message banner at the top of the page.

Quick Find: Home Page


Message Center (continued)

Proprietary & ConfidentialQuick Find: Message Center � View Messages

To view messages within your history, click on the View Message History link, located at the top of the Message Center. You can choose which types of messages to expand or choose to expand all messages at once.

The Message Center contains two pages: View Messages and View Message History. The View Messages page is the first page that will display when you first enter the Message Center. This page will display new messages that are unacknowledged.

To view messages, you can choose to expand all sections, expand only a specific section, or click on the message type hyperlink to expand.

To acknowledge a message, check the box to the left of the message or choose Select All Expanded Messages and click the Acknowledge Selected Messages button at the bottom of the page. Acknowledged messages will be moved to the View Message History page and the message bar at the top of the screen will disappear.


Quick Find: Contact Us Proprietary & Confidential

Contact Us

The Contact Us section of the Utility Bar displays Phone & Email, Manage Issues, and Manage Requests.

The options displayed within the Contact Us section can vary, depending on your Operator ID’s entitlements.

Phone & Email

Click on the Phone & Email option to display the phone number, fax number, and email address of Treasury Management Client Care (TMCC).


Quick Find: Contact Us Proprietary & Confidential

Contact Us (continued)

Mange Issues: Reporting Issues

Manage Issues: Tracking Issues

Click Track Issues from Contact Us. Issues submitted through the web and those reported over the phone will display, providing you with a complete record of your interaction.

You can easily identify the two types of issues:

Issues entered via the web are marked with a globe icon.

Issues reported by phone are marked with a telephone icon.

In addition to calling or emailing, you can submit issues directly through PINACLE®

Express. TMCC maintains a service level agreement of two business days. You will receive a response to your issue within this time frame.

Click Report Issues from Contact Us on the Utility Bar. The first screen will prompt you to select the specific Product and Account for the issue you are reporting. Click Continue.

Next, select Problem/Issue you wish to report. If your issue does not appear in the list, select Otherand click Continue.

The final screen allows you to enter Additional Information, describing the issue you are reporting. Click Submit. Your issue will be sent to the proper department for a resolution. An issue tracking number will be assigned to each case.


Quick Find: Contact UsProprietary & Confidential

Contact Us (continued)

Manage Requests: Add and Review Service Requests

Operators with the Service Requests entitlement can add certain service changes to their PINACLE® Express setup and view submitted requests. Changes submitted are sent to your company’s PNC Treasury Management Representative and will affect the entire Company ID.

Manage Requests: Reports

The Reports option allows you to view an audit report for one or all operators within the Service Requests service.

Please Note: Only operators with the proper entitlements will have access to the various Contact Us functions.


Help

Quick Find: HelpProprietary & Confidential

• The Training Resource Centerallows you to self-register for live training webinars, view recorded training sessions, and view training slideshows. To access the Resource Center, enter your email address or if you are a new user, click the Register button and provide your email address, name, and company.

• The Accessing PINACLE® Express area lists browser and system requirements, security components, and information on how to log into PINACLE® Express.

• The Tip Cards sections give you step-by-step instructions on how to navigate through all of the utilities and modules within PINACLE® Express.

Clicking Help on the Utility Bar will lead you to the PINACLE® Express Help Page. You can access the Training Resource Center, view information on Accessing PINACLE® Express, and view our industry-leading Tip Cards.


ACCOUNT TRANSFER

The Account Transfer service makes it easy for you to transfer funds between your PNC accounts on a real-time basis up until 10:00 PM EST each business day. You can create multiple transfers at one time, create single transfers, set up scheduled or recurring transfers, view scheduled transfers, pull reports, and Approve a transfer (if your company is set up with the Dual Approval feature).



Quick Find: Modules � Funds Transfer (Initiate)Proprietary & Confidential

PROCESSING TRANSFERS (same day)

Account Transfers are immediately processed (real-time) once submitted on a business day. For those companies with Dual Approval turned ON, Account Transfers will immediately process once the transfer has been approved. The cutoff time for immediate processing is 10:00 PM EST. Any transfers submitted after 10:00 PM EST will process the next business day.

FUTURE DATED TRANSFERS

You may future date an Account Transfer up to 30 days in advance. If you choose to future date a transfer, it will process at 7:00 AM EST on the value date, given that it is a business day.

FREQUENCY OF TRANSFERS

The Account Transfer module allows you to decide how often you would like your transfers to occur: One Time Only, Weekly, Bi-Weekly, Monthly, First Day Of The Month, Last Day Of The Month, or Every Three Months. If you specify a frequency to occur, it will process on that value date at 7:00 AM EST, given that it is a business day.

Processing Times

ACCOUNT TRANSFER


Quick Find: Select a Module � Account Transfer Proprietary & Confidential

Begin by clicking the Account Transfer tab on the tabbed module bar located towards the top of the screen.

The first page that you will be directed to is based on your entitlements and preferences. If an operator ID has been given the Initiate/Delete/Hold capability, the opening page will be either Multiple Entry or Single Entry (this may be changed in the Preferences section). The default opening page is the Multiple Entry Page.

Accessing the Account Transfer Module

ACCOUNT TRANSFER

Utilize the Navigational links on the left-hand side of the page to maneuver through the various functions of the module.



MULTIPLE ENTRY

The Multiple Entry page allows you to enter more than one account transfer at a single time for immediate processing. From this page, you can choose the accounts to transfer between, view the balances, choose a value date, determine a frequency, and retain information.


Quick Find: Account Transfer � Multiple Entry Page Proprietary & Confidential

ACCOUNT TRANSFER

Multiple Entry: Main Page

Value Date – This is the date that you want the transfer to occur. The date that is shown is the soonest a transfer can occur. It will default to the current day that you are in up until the cutoff time of 10:00 PM EST. If it is after the cutoff time, the date will default to the next business day. To future date an account transfer, click on the calendar icon to choose a day. You can future date within the next 30 calendar days.

Amount – The amount of the transfer.

Frequency – Choose how often you would like the transfer to occur. You can select One Time Only, Weekly, Bi-Weekly, Monthly, First Day Of The Month, Last Day Of The Month, or Every Three Months.

Retain – By checking this box, the transfer’s name, from/to accounts, amount, and frequency will be saved as entered for future use in the Multiple Entry page for ALL operators who have entitlements for BOTH of the retained accounts.

Transfer Name – This field is optional for One Time Only transfers, but is required for all other frequencies. You can enter a transfer name up to 20 characters long. Each name must be different than a name that is already saved in the system.

From Account – Choose an account number from the drop-down list in which you want the funds to debit from.

To Account – Choose an account number from the drop-down list in which you want to credit.

Balance – Displays the real time balances of the selected from/to accounts. Account balances can change regularly due to account activity. To refresh these balances, click on the Get Balances link that is located in the top right-hand corner of the page.


Quick Find: Account Transfer � Multiple Entry PageProprietary & Confidential

ACCOUNT TRANSFER

Multiple Entry: Initiating a Transfer

To initiate an account transfer, place a checkmark to the left of the transfer(s) that you would like to initiate. You may do more than one transfer at the same time. Next, enter a Name for your transfer (this is a required field for frequencies other than “One Time Only”). Select your From and To accounts, Value Date, Amount, and Frequency.

* Each operator can set up their own Preferences on how information is displayed within the Account Transfer

module. For additional information on setting up user Preferences, please refer to the Preferences section of this user guide.

As a default, the system will automatically display the account balance as soon as you

select your From and To accounts. *This can be changed in the Preferences section.

You can value date a transfer up to 30 days in advance. Click on the calendar icon to choose a date. The Frequency will occur starting from the Value Date.

Account balances can change regularly due to account activity. Utilize the Get Balances link to display or refresh your current account balance.



ACCOUNT TRANSFER

Multiple Entry: Initiating a Transfer (continued)

When you are ready to process your payment, hit the Submit button. The Add Transfer Row will add one blank entry row to the page. The Clear button will reset all fields to default.

Quick Find: Account Transfer � Multiple Entry Page

Transfers submitted before 10:00 PM EST, with the current date selected as the value date, will process immediately.

Transfers that are future dated will process at 7:00 AM EST on the value date.



ACCOUNT TRANSFER

Multiple Entry: Confirmation Page

A confirmation page will appear once you submit a transfer. The system will automatically assign a Trace ID to each transfer. This can be used in the Reports section to pull detail/statuses. You can print this page for your records. If you have any transfers reject, this page will give you details as to why the transfer rejected.


Each row represents one transaction. If you specified a frequency, the current transfer will show, along with the next scheduled transaction. If your company has Dual Approval turned ON, the confirmation page will display a status of Pending Approval.



ACCOUNT TRANSFER

Multiple Entry: Retaining a Transfer

If you would like to save information from a transfer to be used in the future, you can utilize the Retainfeature. The transfer’s name, from/to accounts, amount, and frequency will be saved for future use in the Multiple Entry page for ALL operators who have entitlements for BOTH of the retained accounts.

To begin, enter a name, up to 20 characters, under the Transfer Name column that would allow you to recognize your transfer. Next, select your From and To accounts, Value Date, Amount, and Frequency of your transfer. The Frequency for Retained transfers should always be “One Time Only”. All other Frequencies (Weekly, Bi-Weekly, Monthly, First Day Of The Month, Last Day Of The Month, and Every Three Months) will automatically be scheduled in the system for automatic processing.

Place a check in the checkbox under the Retain row for the transfer(s) that you would like to retain. Hit the Submit button when you are ready to process your transfer. This transfer is now retained for future use at the top of the Multiple Entry page, with a checkmark in the Retain checkbox.


To delete a retained transfer, simply uncheck the Retain checkbox, and hit the Submit button. The transfer will be removed from the list.



SINGLE ENTRY

The Single Entry page allows you to enter one account transfer at a time for immediate processing. From this page, you can choose the accounts to transfer between, view the balances, choose a value date, determine a frequency, and retain information.


Quick Find: Account Transfer � Single Entry Page Proprietary & Confidential

ACCOUNT TRANSFER

Single Entry: Main Page

Value Date – This is the date that you want the transfer to occur. The date that is shown is the soonest a transfer can occur. It will default to the current day that you are in up until the cutoff time of 10:00 PM EST. If it is after the cutoff time, the date will default to the next business day. To future date an account transfer, click on the calendar icon to choose a day. You can future date within the next 30 calendar days.

Amount – The amount of the transfer.

Frequency – Choose how often you would like the transfer to occur. You can select One Time Only, Weekly, Bi-Weekly, Monthly, First Day Of The Month, Last Day Of The Month, or Every Three Months.

Retain – By checking this box, the transfer’s name, from/to accounts, amount, and frequency will be saved as entered for future use in the Multiple Entry page for ALL operators who have entitlements for BOTH of the retained accounts.

Transfer Name – This field is optional for One Time Only transfers, but is required for all other frequencies. You can enter a transfer name up to 20 characters long. Each name must be different than a name that is already saved in the system.

From Account – Choose an account number from the drop-down list in which you want the funds to debit from.

To Account – Choose an account number from the drop-down list in which you want to credit.

Balance – Displays the real time balances of the selected from/to accounts. Account balances can change regularly due to account activity. To refresh these balances, click on the Get Balances link that is located in the top right-hand corner of the page.



ACCOUNT TRANSFER

To initiate a single account transfer, enter a Name for your transfer (this is a required field for frequencies other than “One Time Only”). Select your From and To accounts, Value Date, Amount, and Frequency.

Single Entry: Initiating a Transfer

Quick Find: Account Transfer � Single Entry Page

The system will automatically display the account balance as soon as you select your From and To accounts.

You can value date a transfer up to 30 days in advance. Click on the calendar icon to choose a date. The Frequency will occur starting from the Value Date.

Account balances can change regularly due to account activity. Utilize the Get Balances link to display or refresh your current account balance.



ACCOUNT TRANSFERSingle Entry: Initiating a Transfer (continued)

When you are ready to process your payment, hit the Submit button. The Clear button will reset all fields to default.


Transfers submitted before 10:00 PM EST, with the current date selected as the value date, will process immediately.

Transfers that are future dated will process at 7:00 AM EST on the value date.



ACCOUNT TRANSFER

Single Entry: Confirmation Page

A confirmation page will appear once you submit a transfer. The system will automatically assign a Trace ID to each transfer. This can be used in the Reports section to pull detail/statuses. You can print this page for your records. If you have any transfers reject, this page will give you details as to why the transfer rejected.


Each row represents one transaction. If you specified a frequency, the current transfer will show, along with the next scheduled transaction. If your company has Dual Approval turned ON, the confirmation page will display a status of Pending Approval.



ACCOUNT TRANSFER

Single Entry: Retaining a Transfer

If you would like to save information from a transfer to be used in the future, you can utilize the Retainfeature. The transfer’s name, from/to accounts, amount, and frequency will be saved for future use in the Multiple Entry page for ALL operators who have entitlements for BOTH of the retained accounts.

To begin, enter a name, up to 20 characters, under the Transfer Name column that would allow you to recognize your transfer. Next, select your From and To accounts, Value Date, Amount, and Frequency of your transfer. The Frequency for Retained transfers should always be “One Time Only”. All other Frequencies (Weekly, Bi-Weekly, Monthly, First Day Of The Month, Last Day Of The Month, and Every Three Months) will automatically be scheduled in the system for automatic processing.

Place a check in the checkbox under the Retainrow for the transfer(s) that you would like to retain. Hit the Submit button when you are ready to process your transfer. This transfer is now retained for future use at the top of the Multiple Entry page, with a checkmark in the Retain checkbox.


To delete a retained transfer, simply uncheck the Retain checkbox on the Multiple Entry page and hit the Submit button. The transfer will be removed from the list.



SCHEDULED

The Scheduled section of the Account Transfer module will display those transfers that are scheduled to be processed. An operator may place a transfer on hold or delete a transfer from this page.



ACCOUNT TRANSFER

Scheduled: Main Page

STATUSES ON THIS PAGE

Scheduled Transfers that are scheduled to be processed.

On Hold Transfers that an Operator placed on hold so that it will not process.

Pending Approval Those transfers that require approval before processing. (This status will only appear for those companies who have Dual Approval turned ON.)

The Scheduled section will display the account transfers that are future dated, scheduled by frequency, and/or pending approval (for those companies with the Dual Approval feature turned ON).

Quick Find: Account Transfer � Scheduled



ACCOUNT TRANSFER

Scheduled: Placing a Transfer On Hold

If you want to prevent a transfer from occurring, you can place it on hold. To do this, simply check the box located under the Hold? column and hit Submit. You may select more than one transfer to put on hold at the same time. The status of the transfer will then change to On Hold.

If a transfer has a status of On Hold on the scheduled date of the transfer, the transfer will NOT take place. If a transfer had a status of “One Time Only” before it was placed on hold, then the transfer will no longer show on this page after the transfer date is reached.


at

Only transfers with a status of Scheduled can be placed on hold!



ACCOUNT TRANSFER

Scheduled: Removing a Hold on a Transfer

To remove a hold on a transfer, uncheck the box under the Hold? Column and hit Submit. The status will change to Scheduled and will process on the value date indicated.


Whenever you submit a hold, remove a hold, or delete a transfer, the system will display the total count for each action.



ACCOUNT TRANSFER

Scheduled: Deleting a Transfer

You may delete an account transfer by checking the box under the Delete column to the left of the transfer(s). You may choose more than one at the same time. Finally, hit the Submit button. The transfer(s) will be removed from the Scheduled list and will no longer process.




REPORTS

The Reports section allows an operator to view transfers from the last 90 days, the current day, and/or future dated transfers. There are three types of reports: Search by Trace ID, Activity Reports by Date, and Miscellaneous Reports.



ACCOUNT TRANSFER

Reports: Main Page

There are 3 types of reports:

1. Search by Trace ID Enter the Trace ID of a particular transfer to display the details.

2. Activity Reports By Date This report will allow you to view all account transfers on a particular Value Date from the last 90 days or any future dated transfers. To begin, click on the calendar icon to choose a date (the current date is automatically shown). Next, click on the Account Transfer Report link. The report will display.

3. Miscellaneous Reports • Custom Account Transfer Report – Customize your report to display only the data that

you choose.

• Account Transfers Pending Approval Report (Only for those companies with Dual Approval) – Displays only those account transfers that require an approval before it can

be processed.

• Scheduled Account Transfers Report – Shows all transfers in a status of Scheduled.

• Recurring Account Transfer History Report – Displays all history records of all transfers with a frequency other than “One Time Only”.

• Audit Report – View the audit activity for all operators or a particular operator within

the last 90 days.

Quick Find: Account Transfer � Reports

1.

2. 3.



ACCOUNT TRANSFER

Reports: Navigating through Reports

Utilize the toolbar at the top of each type of report to index, maneuver through the pages, change the viewing size, download into a PDF document, print, and/or export into a CSV format.

Quick Find: Account Transfer �� Reports

Click on the column headings to sort the data into ascending or descending order.

An operator will only see accounts on the report that they have entitlements for.



ACCOUNT TRANSFER

Reports: Audit Report

Quick Find: Account Transfer �� Reports

To view the audit report, select all operators or a specific operator to view their activity. In the Date field, the current date will show. However, if you would like to view a day within the last 90 days, click on the calendar icon to choose a date. Next, hit Submit to view the report. �

The report will display the Operator IDs, Date/Time, and actions taken within the Account Transfer module.

To view detail of an Operator’s transaction, simply click on the Date/Time hyperlink or hit the

button at the top of the report to expand all transactional detail.



ACCOUNT TRANSFER STATUSES

STATUS DESCRIPTION

PENDING The transfer has been submitted, but not yet sent for system processing.

SENT The transfer has been sent for system processing.

RECEIVED The transfer was received for processing.

SCHEDULED The transfer has went through system processing, but is future dated or is a frequency other than “One Time Only”.

CONFIRMED The transfer has been processed and completed successfully.

REJECTED The transfer has been processed, but rejects due to Non-Sufficient Funds (NSF) or the company/operator account transfer limits were exceeded.

INVALID ACCOUNT

The transfer was submitted by the user, but was not sent for processing because at least one of the accounts selected is not set up for transfers.

PENDING APPROVAL

For those companies with Dual Approval turned ON: The transfer has been submitted, but requires an Operator to approve it in order for it to process.

DELETED An operator selected for the transfer to be deleted.

STALE DATED For those companies with Dual Approval turned ON: No action was taken on a transfer in a Pending Approval status by the current business day’s cut-off

time.

ON HOLD An operator selected for the transfer to be placed on hold.



APPROVE

The Approve feature will only appear for those companies who have the Dual Approval feature turned ON for the Account Transfer module*. With Dual Approval, one operator ID creates the account transfer and a different operator ID, with the proper entitlements, would have to approve the transfer before it is processed.

* If you are interested in turning ON/OFF the Dual Approval feature within the Account Transfer module, please contact your Sales Associate or Treasury Management Officer.



ACCOUNT TRANSFER

Approve: Main Page

The Approve function will only appear for those companies with Dual Approval turned ON. All account transfers that are displayed in this section are in a status of Pending Approval and will not process until an Operator approves them. All account transfers submitted requires approval before processing.

Select Approve to proceed with approving this transfer for processing. You can also delete a transfer by selecting it under the Delete column.

Hit the Submit button to process the selected Approved transfer(s) or to process the selected deleted transfer(s).

A confirmation page will appear once you have approved and submitted a successful account transfer. The system will automatically assign a Trace ID to each transfer. This can be used in the Reports section to pull detail/statuses.

Quick Find: Account Transfer �� Approve

• Pending Approval transfers will only appear in an Operator’s view on this page if that operator was NOT the initiator of the transfer, and if that Operator has been given entitlements to Approve for both accounts!

• Recurring transfers (frequencies other than “One Time Only”) only need approved once.



PREFERENCES

The Preferences feature allows an Operator to change how information is displayed within the Account Transfer Module.



ACCOUNT TRANSFER

Preferences

The Preferences section allows you to customize how you would like information displayed within the Account Transfer Module. Operators who have Account Transfer assigned to them, with the entitlements to Initiate/Delete/Hold for at least one account number, will have access to these preferences. Each Operator sets up their own preferences.

Begin by clicking on the My Profile link, located at the top of the page, and then choose Account Transfer under Preferences on the left.

Quick Find: Select a Utility � Preferences



ACCOUNT TRANSFER

Preferences (continued)

Once you have selected your preferences, hit the Save As Default button. Changes are immediate after you save this page.

Quick Find: Select a Utility � Preferences

Auto Look-Up Balances on Multiple Entry Page

Select YES if you would like your account balances to display assoon as you select the From and To accounts. Select NO if you want the balances to only display when you hit the Get Balances link.

Initiate Transfer Opening Page

This option allows you to change the opening page of the AccountTransfer module. You can choose to have the Multiple Entry pagedisplay first (default) in order to enter more than one transfer at the same time; or you can choose to have the Single Entry page display first to enter one transfer at a time.

Number of Free-Form Transfer Rows

This option applies to the Multiple Entry page. Select the number of blank transfer rows to display. You can choose from 5 (default), 10, 15, 20, 25, or 50. These blank rows will displaybelow any retained transfers.


ADMINISTRATION


Admin1 and admin2 will automatically have everything assigned to them within the Account Transfer module. Admin1/2 has the ability to create, update, and delete operators. They can specify which functions within the Account Transfer module that other operators will have access to.


Account Transfer

Administration

Click Administration on the Utility Bar at the top of the screen. This takes you to the Administration Module, where Administrators (or Operators with administrative privileges), can perform a number of administrative functions applicable on both the company and Operator levels.

• Name Accounts allows you to assign meaningful names to your accounts for identification purposes.

• Entitlement Report allows you to view all Operator-level services and entitlements for your company.

• Manage Operators allows you to create new or edit existing Operators, disable or enable an Operator, clear session and change password for an Operator.

• Operator Approval Report allows you to view Operator Approval Settings by service. (Optional feature)

Click the Manage Operators link. The functionality of the remaining links is covered in more detail in the PINACLE® General/Administration Training Module.

Quick Find: � Administration Proprietary & Confidential


Quick Find: � Administration � Manage Operators

Various functions within the administration module can be assigned to an existing operator. Begin by locating the Operator’s profile. This is done by either entering the Operator’s Last Name, First Name, Operator ID, Role, Status, Token Serial No., or by Module(s) and clicking on .

Omitting the search information will display all Operators for your company. Once you have located the ID of the Operator you wish to edit, click on the link under the Module(s) column this will take you directly to the Modules & Utilities Tab. Or click on the Name of the Operator and it will take you directly to the Operator Information

Tab.


Account Transfer

Administration: Manage Operators

From the Manage Operators screen, you can create new Operators or edit existing Operator entitlements and information.

To create a new Operator, please reference the General Administration User Guide.


If you are creating a new Operator or updating an existing Operator, you are directed to the Manage Operator screen.

This screen is divided up into three tabs: Operator Information, Modules & Utilities and Status

Quick Find: � Administration � Manage Operators � Operator Information Tab � Edit Operator

Account Transfer

Administration: Manage Operators (continued)

You can update an Operator’s name, address, and contact information within the Operator Information Tab.



Quick Find: � Administration � Manage Operators � Modules & Utilities � Edit Operator

Clicking on the Modules & Utilities tab to assign Modules & Utilities to an operator. ��

Account Transfer




Account TransferAdministration: Manage Operators (continued)

Under the heading Assign or Administration is a listing of those services for which you have administrative entitlements, meaning you can add any of these services to another Operator’s entitlements.

Begin by locating Account Transfer on your list of services. Place a checkmark under the Assign column to assign the service to the operator. If you would like for that operator to assign this service to others, place a checkmark under the Administrator column.

Click on Submit at the bottom of the page to save your changes. Clicking on the Module Name will show you what functions the operator is currently assigned with. Next click on the Manage link to assign the accounts and limits for Account Transfer.

Quick Find: Administration � Manage Operators � Module & Utilities � Edit Operator Proprietary & Confidential



ACCOUNT TRANSFER


Quick Find: Administration � Manage Operators � Module & Utilities � Edit Operator � Account Transfer Manage link

Enter a limit for how much this operator can initiate per day.

Enter a limit for how much this operator can initiate for each transfer.

After clicking on the Manage link on the Module & Utilities Tab, you are taken to a page to assign limits and accounts to the Operator ID that you are updating. A Daily Company Transfer Limit is shown. This amount is the maximum that your company can transfer in one day. If you need to change your Company Transfer Limit, please contact your PNC Treasury Management Officer or Sales Associate.

Utilize the checkboxes to assign the accounts that you want this operator to transfer between within the Account Transfer module. There is also a checkbox to assign ALL ACCOUNTS FOR ALL FUNCTIONS.

Hit Submit to save the changes.

Choose if you would like this operator to have access to the Account Transfer Audit Report.


Quick Find: � Administration � Manage OperatorsProprietary & Confidential

Account Transfer

Administration: Manage Operators

From the Manage Operators screen, you can enable or disable an operator or change a password or approve a password an optional secondary operator approval.

Clicking on the Disabled or Enabled link under the Status column or clicking on the Change link under the Change Password column will direct you to the Status Tab where you can address your Operator’s needs.

Account TransferAdministration: Manage Operators (continued)

�� From the Operator’s Status Tab, you can:

Disable or Enable an Operator

Change Password for an Operator

Approve a Password for an Operator, an optional Secondary Operator Approval

Prompt Re-enrollment of Security Questions

Clear a duplicate Session

Quick Find: Administration � Manage Operators � Status

To perform the various actions click on the corresponding link under the Action column.


PINACLE Express Account Transfer - content.pncmc.com · Account Transfer Training Module...

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