Pilling’s Lock Berth Holders Meeting

Tuesday 26th October7.30pm

Company performance…Starting a business in a recession…Berths at 67% capacity – growing consistently

by 2% per monthInflationary Mooring Fee Increases + VAT

Change January 2011Strict cost management continuing for 2011Café/Bar needs to be flexible on occasionApartment at over 72% capacity

www . pillingslock . comNew Website launched October 2010More informative & better qualityTwitter function – add @pillingslockContact FormGallery – add more pictures if you have

some – email us!

Survey Monkeywww.surveymonkey.com/s/NMW58M2

OUR NEW ONLINE SURVEY

Quick and Easy to use Free Only takes a couple of minutes of your time Allows you to have your say- which in turn helps us to improve the service for you!

Marina and Mooring Facilities

Good facilitiesFriendly, helpful staffCheaper than other marinasDoesn't flood/ connected to canalClose to home/work/fam-ilyIt is secureGood local crusing area

I moor my boat at Pilling’s Lock because………

How do we compare to other marinas you have used?

Much betterBetterAbout the sameNot as goodThis is the first marina I've used

How long have you been using our services a Pilling’s Lock Marina?

0-6 months 6-12 months 12-18 months

18-24 months

24+ months

Your thoughts on the Marina and Mooring Facilities…….Like the friendly, helpful staff and the surroundings

Near enough to the shops but remote enough to be secure

Good Location

Very Good

The marina is lovely, very helpful service from Ronnie and Jane….what more could we need

×Fingers are short and unstable

×No safety facilities on the jetties

×Lacking good chandlery

×Office-too busy or no response to queries

×Unhappy with site security

×Café ok, but can me hit and miss

So what improvements could be made??

Ideally prefer boat length jetties

More DIY Facilities

Cleaning the pontoons to prevent them from being a slip hazard

More stock in shop/chandlery

More security for berth holders (electronic gates)

A boater’s evening when the café is shut (film or games night?)

More signs to remind owners to clear up dog mess

Welcome direct access from marina to towpath

Security gates to all pontoons

More landscaping with trees and shrubbery

Basic provision of safety equipment available as a matter of course (fire extinguishers, buoyancy aids, safety ladders)

More tumble dryers

Solutions…Boat Length Jetties – not an option but linear berths do occasionally

become vacantMore DIY facilities – Slipway half the price of most. Towpath is Free to

use & less anti-social for mess.Cleaning Pontoons – Maintenance Back-log – everyone can help us

by brushing their own areaMore stock in Chandlery – Next Day ordering service already in placeElectronic Gates – funds not available at present but are planned in

the futureLandscaping – underway for 2011 & 2012Safety Equipment – TBA More Tumble Dryers – Will book during next few weeksBoaters Evenings –quiz night Thursdays with £4.95 dish & Ali Myers

running a Poker Night on Wednesdays.

Workshop FacilitiesVery busy with around 3-6 week lead time on new work.Continue Prioritising Surveys & EmergenciesMarine Engineer 1-2 days per week.

All new work should be booked at Marina Office & Steve/Claire will call back to confirm.

No Access for non-staff to Workshop – no Temporary Storage Facilities – Please respect this.

Back-log reduced = more time for Site Maintenance

SUGGEST A MONTHLY WORKSHOP CLINIC?

Fuel & Pump-Out DockScheduled for Installation December 2010Self-Service Pump-Out (Token Operated)Self Service Red Diesel

EPOS – Debit & Credit Cards ONLY Sold at 60:40 ONLY Automatic Declaration on entering Card PIN

Increases availability of both services to 7 days per week at customers convenience

Any Further CommentsNo direct link to restaurant number on websiteComments on the website sometimes go on the wrong part of the blogWant airport style access stepsSafety EquipmentMaintain the chains at the end of the jetties The anti-slip paint is not adequate....more grit needs to be ordered.More tumble dryersPoker nights on Wed 7:30pm NO FIREWORKS Fuel and pump out dock- Diesel 60/40 split- look at possibility of other

suppliesDog SignsBikesBus StopsFloating Pontoons (H Jetty)Wifi Subscribers deposits

Pilling’s Boat-House

Change of Breakfast opening hours......now served from 8am

Quiz night every Thursday at 8pm

New Winter main course menu

Special 2-course Halloween menu for £12.95

Sunday roasts will be served from Sunday 7th November

New Winter Main Course Menu  

Main Courses 

3 Pork sausages on a bed of potato and parsnipmash and a onion gravy £6.95

  Goat’s cheese and apricot nut roast served with

ratatouille and green salad £7.25 

Chorizo and pea risotto topped with parmesan shavings £7.25  

Chicken burger topped with garlic mayonnaise, served with French fries and coleslaw £6.95  

Swordfish steak served on a bed of ‘sag aloo’ potatoes with a red pepper curried sauce £7.25

 Battered cod, chips, mushy peas and tartare sauce £6.95  

Homemade shepherd’s pie served with mixed vegetables £6.95 

 *8oz Sirloin steak with grilled tomato, mushrooms, chips and a peppercorn sauce £10.50*Served in the evening only

The Halloween Menu- Sat 30th OctMain Courses

8 oz “Monster” Sirloin Steak with “Devilish” Dauphinoise Potatoes & “Ghostly” Green Beans

Or“Spooky” Swordfish & Butternut “Skeleton” Squash & Sage Risott0 with

“Terrifying” Tomato SauceOr

Mushroom & Arti-“Choke” Crumble with “Screeching” Sautéed Potatoes & Roasted “Blooded” Beetroots

Desserts

“Perishing” Peanut Butter CheesecakeOr

“Witchy” Whisky & “Murderous” Marmalade Bread and Butter PuddingOr

“Repulsive” Raspberry & “Chilling” Chocolate Pavlova

Quiz NightEvery Thursday night at 8pm

£1 entry per person

Special meal offer on each Thursday

Come along and join us for an evening of fun!!!

Dog Owners

Please, please , please be vigilent and pick up dog mess.

If you see someone not picking it up do let us know.....

Any Further Comments??