PIIT Lecture John Batch Elder
7
Information Technology Services John Batchelder Associate Director, Infrastructure Information Technology Services Presentation Outline IT Operation, Roles, Structure, Processes Current projects, Future Challenges & Issues Questions 120+ ITS staff Staffing budget Supporting 40,000 students & 5,000 staff 7 campuses, 10,000 PCs 400+ servers 140+ applications 50+ databases Centralised IT support model ITS Overview ITS Structure Chief Information Officer Associate Director Client Services Associate Director Information Systems Associate Director Infrastructure CIO Future direction IT planning & strategy Budgeting Accountability
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Transcript of PIIT Lecture John Batch Elder
8/6/2019 PIIT Lecture John Batch Elder
http://slidepdf.com/reader/full/piit-lecture-john-batch-elder 1/6Swinburne University of Technology 1
Information Technology ServicesJohn Batchelder
Associate Director, Infrastructure
Information Technology
Services
Presentation Outline
IT Operation, Roles, Structure, Processes
Current projects, Future Challenges & Issues
Questions
120+ ITS staff
Staffing budget
Supporting 40,000 students & 5,000 staff
7 campuses, 10,000 PCs
400+ servers
140+ applications
50+ databases
Centralised IT support model
ITS Overview
ITS Structure
Chief Information Officer
Associate Director Client Services
Associate Director Information Systems
Associate Director Infrastructure
CIO
Future direction
IT planning & strategy
Budgeting
Accountability
8/6/2019 PIIT Lecture John Batch Elder
http://slidepdf.com/reader/full/piit-lecture-john-batch-elder 2/6Swinburne University of Technology 2
Client Services
Service Desk
Switchboard
Desktop Support
IT Procurement
Audio Visual
Information Systems
Information Systems Management
Information Systems Development & Maintenance
Project Management
Business Analysts
Developers
Application testing
Database administration
Infrastructure
Network Management
Telephones
IT Security
Servers - Systemadministration
PC Standard OperatingEnvironment (SOE)
UPS, Generators
Cabling – fibre, copper
Managing the IT operation
IT policies & procedures
IT Standards
IT Architecture
Annual IT plan
IT Governance
Service Level Agreements
Managing the IT operation
Equipment life cycle
Fault tolerant systems
After hours support
Disaster recovery plans & testing
Training of staff
Outsourcing
In house software development
IT Policies & Procedures
Network Access and Use
Security
Backup
Telecommunications
Server SOE
8/6/2019 PIIT Lecture John Batch Elder
http://slidepdf.com/reader/full/piit-lecture-john-batch-elder 3/6Swinburne University of Technology 3
IT Standards
Laptops
Desktop computers
Servers
Mobile devices – Blackberry,iphone
IT Governance
Ad-hoc projects
Independently developed systems Costly, high risk projects
Very difficult to support
IT Governance committee introduced 2007
Small works group
All IT projects must go through IT Governance
Fault tolerance
Duplicated key components of network
Redundant LAN/WAN links
Fault tolerant servers
Clustering of servers
Duplicate data centre
UPS
Generator
Fault tolerance example – WAN links
Ensuring Service Delivery
Seek customer feedback
Service Desk escalations
Customer Service Managers
Internal monitoring
External monitoring
Auditing
Information Technology Services
8/6/2019 PIIT Lecture John Batch Elder
http://slidepdf.com/reader/full/piit-lecture-john-batch-elder 4/6Swinburne University of Technology 4
Current Issues
Mobility
Legacy systems Security
Compliance
Environmental
Environmental Issues
EOL Asset disposal
Disposal of packaging Power consumption
Power consumption
All this equipment….PCs, Servers etc
Redundant equipment for fault tolerance
Not much attention to power costs
Focus on 24 x 7 operation
Power usage becoming high profile
Data Centre Power consumption
400+ servers
40 Racks of equipment
Power measured in kilowatts(Kw)
Each equipment rack typically
7kw Increasing power
requirements
Smaller systems, more heat
Air conditioning costs
Power Consumption
Currently $400/day
Increase cost of electricity
Carbon footprint
Need to reduceconsumption
Solutions
Few short term solutions
Need for applications is increasing
Medium term planning is required
8/6/2019 PIIT Lecture John Batch Elder
http://slidepdf.com/reader/full/piit-lecture-john-batch-elder 5/6Swinburne University of Technology 5
Measure power consumption
Metering
Increase efficiency
Tidy under floor cabling
Increase efficiency
Install rack blanking plates
Server consolidation
Reduce the number of physical servers
New hardware can run more applications
Ghost servers
Server Virtualisation
Many servers operate at less than 100% CPU utilisation
Utilise unused CPU cycles
Load multiple operating systems on one physical server
Run multiple applications
Swinburne example
What happens if the server fails?
Reducing power consumption
Power down equipment whenunder utilised
PC power settings
What happens at night?
Supercomputer example
8/6/2019 PIIT Lecture John Batch Elder
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Outsource the Data Centre
No need to have on site
Share data centre infrastructure with others Consolidate the number of data centres
Current & Future Projects
New primary data centre Student email
Staff email
Identity management
Student management system
Hosting options
John Batchelder
Email: [email protected]
03-9214-8382
Questions
