Physician Services SolutionsImproving the Business of Healthcare with Breakthrough Solutions that Streamline Practice Operations

Services

Your Practice. Your Patients. Your Success Success for Your Practice Takes Many Forms — from Patient Satisfaction to Maximizing Technology to High-Performing Revenue Cycle Management

In today’s rapidly changing healthcare landscape, the cry to do more with less is louder than ever. From the passage of the American Recovery and Reinvestment Act (ARRA) of 2009, to sweeping healthcare reform legislation in 2010, to the need for more efficient revenue cycle management, many of the factors currently impacting the healthcare industry require immediate attention.

As the world’s largest IT services provider in the healthcare market, Dell Services is in a unique position to facilitate healthcare transformation. We offer the technology solutions and business processes needed by providers to deliver outstanding clinical care while achieving fiscal objectives.

Our proven services enable care delivery professionals to achieve predictable, sustainable, and cost-effective results. We serve physicians groups with more than 30,000 total providers as well as individual practices and more than 1,000 hospitals throughout the United States.

To drive business efficiencies and improve the overall patient experience, we combine our physician practice experience with extensive knowledge in:

Revenue Cycle Management

• Patient Access Transformation

• Billing and Collections

• Extended Business Office

• Medical Coding

Medical Application/Electronic Medical Record (EMR) Technology

• Hospital and Physician Alignment Strategies

Clinical Transformation

• Implementation and Clinical Adoption Services

IT Managed Services and Infrastructure Solutions

Applications Services

• EPM, EMR, and HIE systems

• Administrative and Billing Process Management

Physician Services Solutions You Can TrustDell Services delivers the technology and business process tools you need to help your practice succeed. We provide the right solutions to meet both your patient care and business performance goals. Our skills and services can help ensure the future success and viability of your practice.

Revenue Cycle Management

Dell understands a consistent revenue stream is the lifeblood of your success. An aggressive, well-performing A/R process helps physicians arm themselves with the resources needed to care for patients and save lives. Your choice of end-to-end or customized revenue cycle solutions can help improve the financial performance of nearly any practice.

From front-end process improvements to claims submission and management, we can provide the expertise you need to make your revenue cycle processes run more smoothly and more efficiently. The results are improved patient satisfaction, timely reimbursement, stable A/R, and more consistent cash flow.

• Patient Access Transformational Solutions: We help you provide patients with reliable, consistent service through robust and scalable practice access solutions, including scheduling, eligibility, registration, and insurance verification. Our solutions are designed to streamline dependent tasks for optimized workflow and accuracy.

• Billing and Collections: We help you process and pursue collecting every dollar owed to your practice. With access to state-of-the-art revenue cycle technology and our company’s extensive knowledge of processing, billing, and collections, you are able to quickly generate the funds needed to reinvest in your practice. And, with a customized solution that combines onsite and offsite staff, you can rest assured your organization is working toward maximum cash efficiency, 24-hours a day.

Industry-Recognized Expertise

Dell is rated #1 for IT Services

in the worldwide healthcare

market based on 2009 revenue.

Gartner IT Services Market

Metrics Worldwide Market Share:

Database; April 13, 2010

EBO Solution Ranked #1 in KLAS Revenue Cycle Services Study

In the November 2009 KLAS

report, “Revenue Cycle Services:

from the Extended Business Office

to Transformational Services,” our

company is ranked #1 in the cat-

egory of Extended Business Office.

© 2009 KLAS Enterprises,

LLC. All rights reserved,

www.KLASresearch.com

Note: Award was earned

by Perot Systems, which is

now part of Dell Services

• Extended Business Office: We use proven processes and methodologies to deliver industry-leading back office processing support. Our Extended Business Office (EBO) model creates an extension to your operations that allows for replication of current processes and cost-savings by using our global network of service centers. Our solution options offer the flexibility of customized projects or fully managed services to address either a portion or all of your back office functions. Selecting the levels of services that are right for your practice improves your resource flexibility and budgetary control.

• Medical Coding: Our solutions connect clinical care with financial performance to ensure compliant, accurate, and timely medical coding. All services are delivered collaboratively and transparently by our knowledgeable coding specialists within established and proven competencies. Because we work with more than 50 health plans through technology and business process service engagements, we have a unique, broad-based perspective from all sides of the industry.

Medical Application / Electronic Medical Record (EMR) Technology

Dell understands that capturing and sharing accurate patient information is vital to making safer medical decisions more quickly. We offer a wide range of medical application and electronic medical record (EMR) implementation/training/hosting and support solutions that are backed by your choice of services to keep your practice up-and-running. Each solution is designed to provide seamless and secure access to patient information within predictable cost structures. Dell uses leading-edge technologies in hardware, software, networking, and connectivity to provide solutions that can be easily deployed into nearly any medical practice, thereby improving day-to-day operations.

• Hospital and Physician Alignment Strategies: We offer full-service solutions that help bring physicians and institutional caregivers under one information-sharing network through EMR implementation, as well as clinical and administrative data exchanges. With the use of the Dell health information exchange (HIE) solutions, your practice can increase its community-care capabilities by connecting with other caregivers, hospitals, labs, clinics, and pharmacies.

Clinical Transformation

Implementing new IT technology may seem like a daunting task that will place your practice under significant financial, operational, and clinical stress. To help mitigate these anxieties and produce a successful conversion, Dell Services developed and uses a detailed methodology that focuses on people, processes, and technology enablement. Our unique approach is the ADOPTS framework — a practical, industry-proven model that allows practices to: Assess, Design, Optimize, Prepare, Transform, and Sustain their environments.

• Implementation and Clinical Adoption Services: Maximize the benefits of your clinical IT investment and transform your practice with our industry-recognized implementation services. Our consultative team, comprised of former clinicians along with technology and business professionals, will assist in transforming your practice from a paper-based system to an efficient EMR environment.

IT Managed Services and Infrastructure Solutions

Through collaborative, client-intimate relationships, our experienced technology professionals deliver solutions to align your IT needs with your business strategies. We provide teams of trained and skilled associates who can assist your enterprise with information technology needs, including hosting and management of market-leading electronic practice management and EMR systems, integration services, and ongoing support.

Our IT Managed Services and Infrastructure Solutions offer more efficient and consistent business solutions, including standardized processes and industry-proven procedures that help drive results. This approach frees practices to focus on patient care without second-guessing the implementation and platform management of an ambulatory solution. Our approach minimizes your capital investment by reducing multiple vendor negotiations for application and hardware platforms, providing immediate benefits such as:

• Improved IT reliability, availability, and support

• Enhanced operational efficiency and employee productivity

• Secure, user-friendly systems and networks

• Delivery and management of a cost-effective, reliable, and adaptive infrastructure

• Reduced systems disruptions with high availability, redundancy, and disaster recovery services

• Expertise on requirements for data storage and archiving to meet future growth demands

• Security procedures designed to protect patient records and meet HIPAA requirements

Applications Services

As the world’s largest IT services provider in the healthcare market, Dell Services has broad experience across the healthcare landscape. We deliver complete software applications support and management to improve technology platforms and core administrative and billing processes. Our Applications Services reduce administrative expenses, improve revenue cycle success, and produce sustainable results.

In addition, our EPM/EMR systems can help your practice meet healthcare reform requirements and qualify for “meaningful use” funding under the ARRA. To improve your connectivity with other caregivers, suppliers, and health plans, we are also highly experienced with just about every major healthcare application as well as niche solutions.

New Challenges Require New ApproachesIn today’s marketplace, your practice faces increasing challenges to meet the high demands of greater patient volumes while keeping up with the ever-evolving technologies vital to patient care. These competing challenges require a strategic technology teammate with the proper skills and services to ensure your present and future success.

For more than 20 years, Dell has delivered substantial, sustainable results that enable healthcare providers to improve patient care, realize higher revenues, and maximize return on technology investments.

Whether your objectives are to improve practice performance, implement more standardized processes, align clinical and administrative strategies, manage technology more efficiently, or all of the above — Dell Services can help you achieve your goals.

Our Prescriptive Methodologies Achieve ResultsOur full range of Business Process, IT, and Applications Solutions focus on delivering service improvement and economic value — from hosting and platform management of market-leading practice management and EMR systems to the transition of your IT team and services to a world-leading organization. We also use integrated methodologies to help you enhance patient care and increase business efficiency by more effectively integrating your information technology systems with the applications software that runs it.

For additional information on our Physician Services Solutions and to put the strength and expertise of our people, processes, and technology to work for you, contact your Dell representative, call us at 1-888-888-3872, or visit dell.com/services.

ServicesApplications Business Process Consulting Infrastructure Support

Availability varies by country. © 2010 Dell Inc. All rights reserved.

How We Work For You

As a highly experienced provider of consulting, business process, and technology-based solu-tions for the healthcare industry, Dell Services is globally positioned to provide the knowledge, leadership, and expertise needed to successfully deliver solutions that combine our core compe-tencies with your strengths.

Our workforce includes more than 8,000 dedi-cated healthcare associates who are passionately committed to providing integrated, comprehensive business and techni-cal services within the healthcare marketplace.