Phyllis M. Taylor Center for Social Innovation and Design Thinking Student Fellows, 2016-2017

Tulane University is an Equal Opportunity Employer committed to hiring a diverse workforce. We

encourage those who are from traditionally underrepresented groups, including students who are of color, women, LGBTQ, veterans, and people with disabilities to apply.

The Taylor Center for Social Innovation and Design Thinking (Taylor), founded in 2014, aims to “dissolve boundaries and inspire collaboration between students, staff, faculty, and community members to develop innovative solutions to society’s most pressing social and environmental problems.” Taylor coalesces campus and community engagement in social innovation, social entrepreneurship, and design thinking, providing a unique interdisciplinary intersection of thought and action on our campus and in our local and global community. Taylor is seeking a diverse team of responsible, open-minded, motivated, and dynamic “changemaking” Student Fellows who are excited to shape our continued growth and join a culture of creative, collaborative social innovation at Tulane, in New Orleans, and in other partner communities. Applicants should be excited about supporting their peers and enhancing changemaker action and engagement on campus and in the community. Individually and as a team with other students, staff, and faculty, Student Fellows will reach out to and engage with Tulane students, faculty, staff, and community partners to offer academic and co-curricular programs spanning aspects of social innovation such as design thinking for social impact, entrepreneurial social venture development, and leadership. Taylor Student Fellows are paraprofessionals. Fellows are more than the usual student worker and are responsible for creating and implementing Taylor programming and outreach. Student Fellows must be comfortable working at a fast pace and must possess the initiative necessary to thrive within ambiguity and in dynamic environments. Student Fellows will run some of the daily operations of Taylor, including greeting Taylor guests and answering questions, maintaining the office space and supplies, providing orientations for individuals and organizations that use the space, and updating program records. Student Fellows will also spearhead more professional tasks, such as creating communication policies and programming content. Student Fellows will help Taylor staff and faculty create and run programs, increase campus and community awareness of Taylor, expand services and programs, asses outcomes and impacts, build strong partnerships, and launch other efforts consistent with the Taylor vision, mission, resources, and strategy. NOTE: Student Fellow candidates must be prepared to attend one evening the week of 4/18-4/22, and Friday, August 26 12-5 PM

Taylor Student Fellowships

Applications Due: Monday, April 4 at 11:59 PM CT Apply at http://bit.ly/Taylor_StudentFellowships_2016

In-Person Interviews: Monday, April 11, through Wednesday, April 13 Student Fellows Selected: Monday, April 18 Student Fellow Orientation: Saturday, April 23, 10 AM to 1 PM Online Training: August 1-20 In-person Fall Orientation: Friday, August 26, 12-5 PM First Day of Work: Monday, August 29

Up to eight positions are available for the 2016-17 academic year. Taylor is looking for a diverse team of responsible, open-minded, and motivated students who want to support students and enhance engagement on campus and in the community. Undergraduate and graduate students from any discipline, program, or department are welcome to apply for multiple positions. Applicants will specify their interest in serving the following positions:

1. Design Thinking Student Fellows (2 positions) 2. Changemaker Institute Student Fellows (3 positions) 3. Communication & Marketing Student Fellows (3 positions)

Apply through the common application at http://bit.ly/Taylor_StudentFellowships_2016 The below notes and qualifications below pertain to ALL Taylor Student Fellows. Please see individual position descriptions for additional qualifications and duties for specific positions at http://bit.ly/TaylorStudentFellows TAYLOR CENTER STUDENT FELLOW STAFF COMMITMENTS • Fellows are hired for 2016-17 academic year with the expectation of employment during fall and spring terms

(August 1-20 will include online training) • Fellows work an average of 15 hours each week with 12 scheduled front desk office hours and 3 flexible, out of

office hours o In the spring semester, CI Fellows will work 7 desk hours, 5 hours on Saturdays, and 3 flexible hours in

the spring semester o Some weeks will be busier and some weeks will be lighter, depending on Taylor’s programming

schedule • Fellows work evening and weekend hours, as required, to implement effective programming and outreach • Fellows are required to attend weekly team staff meetings and individual supervisory meetings • Fellows have the option to attend Taylor-wide meetings, staff retreats, and professional development sessions

PERFORMANCE STANDARDS FOR ALL TAYLOR STUDENT FELLOWS Function: Manage stakeholder involvement in Taylor activities

o Be aware of Taylor programs, activities, and events to screen office walk-ins, phone calls, and other inquiries about Taylor programming and the SISE minor

o Collaborate with Taylor staff to offer outreach, informational sessions, guest classroom presentations, and open houses/admission events throughout the year for all Taylor programs

o Cultivate strong relationships with community and campus partners to successfully plan and execute activities, programs, and events

o Support new and returning students or participants interested in the SISE Minor and Taylor programs, activities, and trainings

o Assist with data collection, analysis, assessment, and evaluation of events and programs o Use and continuously update project management software (Asana) to share tasks and oversee

progress o Communicate clearly and effectively with team members in meetings and in writing o Perform other administrative, logistical, and organizational tasks for the Taylor Center as needed

Function: Assist with Special Events and Opportunities • Help coordinate aspects of event coordination such as ongoing communication with on campus and external

partners, catering, creating and monitoring event timelines, facility scheduling, set up, technical and AV equipment requirements, security, parking, personnel and attendee coordination, and management and event follow up, including event assessment surveys and other metrics for reviewing learning and satisfaction

• Act as an event usher; Check students into events and calculate attendance over time • Post posters and other event materials REQUIRED QUALIFICATIONS FOR ALL TAYLOR STUDENT FELLOWS • Characteristics

o Approachable and friendly demeanor, with a strong customer service orientation o Flexible and adaptable o Empathic with strong people and relationship-nurturing skills o A can-do, optimistic attitude o Self-motivated and able to work independently when needed o A team player: Able to collaborate effectively and generously as part of a team with diverse students,

staff, and faculty • Competencies

o Ability to work independently and in collaboration with diverse students, staff, faculty, and community partners

o Strong problem solving, organization, presentation, relationship building, and decision-making skills o Basic knowledge of, and comfort with, social media tools (Facebook, Twitter, Instagram, etc.) o Strong written communication and public speaking skills o Good time-management skills—punctual, timely, and deadline oriented o Ability to prioritize and handle multiple tasks o Ability to balance professional and personal boundaries o Competent writing skills for short blog posts and email communications with a wide audience

PREFERRED QUALIFICATIONS FOR ALL TAYLOR STUDENT FELLOWS • An understanding of social innovation as a field (including changemaking, social entrepreneurship, design

thinking, and community engagement) • Leadership skills demonstrated by experience with student organizations, employment, event planning,

community service, and/or outreach activities • Experience in communicating messages to diverse audiences; community outreach experience • Work experience with community agencies, social enterprises, and/or non-profit organizations (volunteer,

internship, or paid) • Working knowledge of relevant departments, resources, student organizations, and campus communities • In addition to knowledge of standard computer programs and web platforms, specifically Microsoft Office

Word, Excel, and Powerpoint, additional knowledge of Google Docs, Wordpress, and BOX. • Knowledge of video, photography and/or design software; multimedia experience

ELIGIBILITY • Must be enrolled as a student at Tulane for at least 12 academic credits throughout the year • Must be in good academic standing for the term prior to selection and during entire period of employment • Must maintain at least a cumulative GPA of 3.0

TRAINING • Mandatory Orientation TBD one evening the week of 4/18-4/22 • Mandatory Training Friday, August 26 12-5 PM • 15 hours of online training and orientation completed August 2016

COMPENSATION • Taylor Student Fellows are paid a stipend during the academic year of $3,750 to work fifteen hours a week,

which is equivalent to $10/hour • Returning Fellows will be eligible for a $4,125 stipend for the academic year • Students will also have access to funding dedicated to their personal and professional development

Job Description: Design Thinking Student Fellows (2)

Two Design Thinking (DT) Student Fellows will work with students, staff, and faculty to design, support, facilitate, and execute educational programming in design thinking for social impact. Responsibilities include developing a strong understanding and awareness of DT, running basic skill workshops relevant to DT, managing partnerships with campus and community partners, and helping to integrate the human-centered design activities with other Taylor programming. The DT fellows will bring a user-centered perspective to improving all Taylor events and programs. Specific duties may involve: • Planning and facilitating workshops • Training other students in design thinking • Presenting on DT to student clubs and organizations • Facilitating follow-up learning with participants in crash courses and bootcamps, as needed • Supporting community partners interested in DT workshops and applications • Writing blog posts or short articles related to design thinking theory, methods, and practice The Design Thinking Student Fellows will also support daily operations of Taylor, such as staffing the front desk/reception, welcoming or hosting guests, and supporting other Taylor events, as appropriate. PERFORMANCE STANDARDS See Taylor Student Fellows-wide Performance Standards. Job duties might evolve based on the interests and abilities of the Student Fellow and the needs of Taylor programs. Function: Assist in the execution and strategic development of Taylor’s education and outreach in design thinking for social impact • Cultivate skills in design thinking (human centered-design and other methodologies) for outreach, education,

and application appropriate to Taylor work, for example a. Appropriate methods for teaching diverse groups b. Improving campus-community partnerships for DT instruction and social design c. Assessment of DT knowledge and practice in our constituents

• Help organize, run, and facilitate Taylor public 2-3 design thinking “crash courses” per semester • Work with C&M Fellows to conduct outreach for DT programming, including email and social media campaigns

to promote design thinking workshops, learning opportunities, events, etc. (academic, co-curricular, external) • Assist in specialized DT workshops for campus and community partners • Support the integration of design thinking into the Changemaker Institute (training), Speaker events, student

funding applications, and other Taylor sponsored programs as relevant • Assist with logistics for Crash courses, Fast 48 Bootcamps, and other DT programming • Offer introductory workshops for student organizations in basic design thinking methods, as resources and

time allow

Additional potential duties, depending on the applicants’ skills, may include: • Research and share knowledge of other design thinking programming on other campuses; incorporate findings

into Taylor Center’s strategic planning process and specific activities • Explore new channels for the Tulane community (students, faculty, staff, partners) to practice skills via

advanced workshops and application of design thinking methods to real projects • Help develop and update a database of design thinking education, outreach, partnerships, applications,

challenges, class projects, etc. as a resource for Taylor • Other new programs as needed

REQUIRED QUALIFICATIONS See Taylor Student Fellows-wide Required Qualifications. In addition: • Basic understanding of design thinking for social impact as a set of mindsets, methods and attitudes • A working knowledge of social innovation as a field (e.g. vocabulary, examples, purpose) • Interest and competency in developing sincere and sustained community engagement with local partners • Desire to host public workshops and crash courses

PREFERRED QUALIFICATIONS See Taylor Student Fellows-wide Preferred Qualifications. In addition:

• Previous experience using, discussing, and/or teaching human-centered design methods for solving social

problems • Public speaking and group facilitation experience • Experience in communicating with diverse audiences/outreach • Previous experience with design, photography, or multimedia (e.g. graphic, product, architecture)

Job Description: Changemaker Institute Student Fellows (3)

Three Changemaker Institute Student Fellows will work together and with staff to develop, organize, promote, and execute Taylor’s social venture accelerator, the Changemaker Institute. In the Fall semester Fellows will revise curriculum, recruit participants, and secure mentors and speakers. In the Spring semester, Fellows will run CI and serve as “guides” for individual ventures throughout the Institute, reviewing and offering feedback on weekly assignments, and facilitating a strong cohort bond among participants. CI Student Fellows will collaborate with various stakeholders including staff, faculty, alumni, community organizations, small businesses, and expert speakers in the greater New Orleans community. Student Fellows are expected to be present to facilitate weekend workshops January to April (Saturdays 9 AM to 3 PM) as a part of their 15 hour/week employment. PERFORMANCE STANDARDS See Taylor Student Fellows-wide Performance Standards. Job duties will be refined and might evolve based on the interests and abilities of the Student Fellow and the needs of Taylor programs. • Help CI participants address real social and environmental problems using tools of changemakers (social

entrepreneurs or intrapreneurs) • Recruit a culturally diverse and passionate cohort of CI participants of about 12 teams or 25 individuals • At least 50% of the ventures apply for University funding during or immediately following CI • Develop metrics for a successful CI experience, such as % retention throughout the program, mentor

satisfaction, and % of CI ventures launched and sustained Function: Recruit CI participants • Recruit diverse participants and partners, including CI students, speakers, and mentors; ensure diverse

perspectives and approaches are considered in the workshops • Offer 2-4 well-structured, interactive information sessions where students network with alumni and other

students interested in applying to CI, attended by at least 50 prospective CI participants • Maintain or oversee C&M Student Fellows’ maintenance of the Fans of CI Facebook page • Recruit participants via diverse avenues including classroom visits, club visits, graduate student list-serves,

conferences/seminars, and outreach to faculty and administrators • Connect students interested in CI with each other in advance of applying to CI • Recruit at least 35 high-quality applicants (expected to represent 10-15 ventures) for participation in CI; hold

half-hour interviews with all finalist ventures Function: Develop the CI program • Review all feedback and best practices research to improve CI, including: consulting Qualtrics survey data and

speaking with CI and SISE alumni, past CI Student Fellows, CI Advisory Board members, and relevant Tulane (and other) staff and faculty

• Match CI participants with mentors for CI by the end of the Fall semester • Finalize curriculum, pre-work, and weekly deliverables, in partnership with content experts, by the end of the

Fall semester • Finalize all speakers by January 1

o CI Student Fellows coordinate with staff in preparing speakers two weeks before each workshop • Contribute recommendations to the Standard Operating Procedures Document to codify new best practices

and leave recommendations for next year’s CI team

Function: Implement CI • Coordinate Saturday workshops: creating internal and external agendas, briefing speakers before guest

presenting in CI sessions, checking in with participants, ordering food, and handling program logistics • Guide a sub-group of ventures by tracking progress through the curriculum, providing feedback on

deliverables, troubleshooting as needs arise, and helping ventures develop a blueprint for execution after completing CI

• Hold regular office hours to meet with CI participants and their mentors • Monitor students’ participation and ensure that the Commitment Compact is upheld • Gather metrics on effectiveness of weekly workshops through a regular and deliberate process • Communicate important events and opportunities to CI participants (e.g. design thinking workshops, speakers,

community workshops, etc.) • Guide CI participants through Taylor funding award processes • Develop and maintain relationships with past mentors, speakers, and advisory board members, including

professional e-mail correspondence Function: Develop the CI and SISE Alumni Program • Maintain the CI Alumni Facebook page and develop a SISE alumni communication plan • Develop improved alumni programs based on consultation with CI and SISE alumni • Run events for CI and SISE alumni; and • Facilitate alumni engagement in SISE and CI alumni events, including mentoring current students and attending

ongoing Taylor programming REQUIRED QUALIFICATIONS See Taylor Student Fellows-wide Performance Standards. In addition: • Passion for nurturing fellow students’ passion and dreams • Interest in social venture development and organizational management • Strong networking skills • Ability to connect CI participants with needed resources from across campus PREFERRED QUALIFICATIONS See Taylor Student Fellows-wide Performance Standards. In addition: • Experience working with start-ups or student-led, student-founded social ventures

Job Description: Communication & Marketing Student Fellows (3)

Three C&M Student Fellows will work together and with staff to communicate, promote, and market Taylor programs, events, trainings, and activities. C&M Fellows are the authors and curators of various marketing platforms including, but not limited to, the Taylor newsletter, TaylorHub blog, Taylor website, event calendars, Facebook, Instagram, and Twitter. This team is also in charge of some photography, videography, and graphic design work for Taylor.

Each C&M Student Fellow will take the lead on one or more communication platforms (ie. Newsletter, blog, social media, Facebook, etc.). The assignment of these platforms is based on the expressed skills, interests, and strengths of the applicants and the team’s needs. C&M Student Fellows will also advise leaders of Taylor-advised student organizations, Changemaker Institute participants, and related faculty and staff on communication and branding best practices.

By the second semester student fellows will take on the responsibility of designing, planning, and implementing communication materials, outreach, and marketing campaigns for Taylor programs such as Changemaker Institute, Fast 48 Bootcamp, student funding opportunities, and TEDxTU. Student fellows will receive strategic guidance from their staff supervisor.

Duties will evolve over the year, with increasing responsibility for developing content and communications and promoting broad awareness about Taylor programs, including the SISE academic minor and Taylor co-curricular offerings. PERFORMANCE STANDARDS See Taylor Student Fellows-wide Performance Standards. Job duties will be refined and might evolve based on the interests and abilities of the Student Fellow and the needs of Taylor programs. Function: Manage Outreach + Communication of Taylor Activities to Diverse Audiences • Ensure broad awareness of Taylor programs, including the SISE academic minor and Taylor programming • Cross promote Taylor programming and maintain and build a brand with a consistent voice • Develop segmented offerings for various media audiences (i.e. externally-facing reports and semi-annual

newsletters versus more regular communications intended for on-campus audiences) • Forge partnerships in promoting programming across campus through coordinated campaigns with other

centers, departments, etc. • Assess weekly return on investment of various marketing techniques and pivot strategies as necessary • Follow social innovation news and current events and integrate timely coverage into Taylor publications and

communications • Continuously build audiences through social media following and subscriptions to newsletters

o Maintain a database of contacts and relevant newsletters o Track social media through dashboard indicators and share with supervisor and Taylor staff

• Engage student organizations (particularly those advised by Taylor) as allies in building audience support and buzz around events

• Offer robust dialogue about what SISE means on various platforms; build an understanding of social innovation and design thinking on campus, in New Orleans, and beyond

• Ensure programming and academics are featured in campus publications outside of Taylor platforms o Communicate with Hullabaloo, New Wave, and other campus publications

• Create an editorial calendar that draws on synergies among existing programming, academic offerings, current events, etc.

Function: Develop and Share Marketing Strategies with the Team • Lead weekly meetings briefly summarizing performance of the past week and charting the future course,

leading group brainstorming for campaigns in advance • Delegate and complete tasks daily using project management tools • Develop and hone tools for communication analysis, including analyzing metrics, building new reports and

recommending best practices • Build and edit a photo bank • Present a competitive analysis on a period basis (i.e. evaluate other inspirational newsletters, determine where

ours fall within campus competition, outside SISE-related field, what we are doing well, what requires improvement)

• Plan and execute dynamic multimedia content including, but not limited to, video campaigns, memes, or podcasts

• Design, create, and post visually appealing marketing materials, digitally and in print

Function: Maintain the TaylorHub Blog • Publish original, creative, visually rich content to the TaylorHub Blog 3x/week • Create editorial schedule with at least one post per week related to the wider field of social innovation beyond

campus • Build dialogue with comments on other blogs, linking to TaylorHub Bog • Ensure TaylorHub blog is linked to Taylor newsletters, Facebook posts, etc. • Manage guest bloggers and publish guest posts several times per semester Function: Maintain Social Media Accounts • Publish diverse content multiple times a day on the Taylor Facebook page with hashtags chosen for their

visibility and relevance • Build dialogue and interact with community members and partner organizations on all social media platforms • Promote events and share conversation starting articles • Publish aesthetically pleasing images multiple times a week • Interact with the social media feeds of other campus organizations, centers, departments, etc.

Function: Maintain the Newsletter • Publish weekly newsletter at the same time and day each week, or on the weekly schedule the C&M team

deems appropriate • Feature and cross-promote blogs posts in the newsletter • Build relationships with other newsletter authors on campus, at local universities, and in the community to foster

partnerships and cross-promotion • Asses the impact of the newsletter through analytics and change content/layout/format to fit readers’ habits Function: Research and Education • Seek professional development opportunities related to marketing and particularly to SISE on campus and in

the wider NOLA community • Stay up to date on related news and opportunities • Seek out training and professional development activities, such as story-telling, photography, and videography

REQUIRED QUALIFICATIONS See Taylor Student Fellows-wide Performance Standards. In addition: • Ability to use social media platforms in a professional setting PREFERRED QUALIFICATIONS See Taylor Student Fellows-wide Performance Standards. In addition: • Knowledge of video, photography and/or design software • Willingness to learn professional software: Mailchimp, Asana, Google Ana