PHPNW2015 Keynote: Stealing People Lessons from Artificial Intelligence

Stealing People Lessons from Artificial Intelligence

STEALING PEOPLE LESSONS FROM ARTIFICIAL INTELLIGENCEPHPNWManchester, Oct 2015

Meri Williams, ChromeRose @Geek_Manager

1

http://www.flickr.com/photos/kodomut/3667608102/


2

My RESEARCH


3

Meri Williams, ChromeRose @Geek_ManagerI was so ronrey 4

https://www.flickr.com/photos/tbisaacs/4083598572/

Meri Williams, ChromeRose @Geek_ManagerAt first, AI essentially doubled down on traditional PM approaches5


https://www.flickr.com/photos/imagesbywestfall/3658162161/

Meri Williams, ChromeRose @Geek_ManagerThink of AI as having been the crash test dummies for PM practices 7

Traditional management often seems of the opinion that the process is sound and adherence is the problem


Meri Williams, ChromeRose @Geek_ManagerI spent my first 10 years of my career in a big corp

famous for investing heavily in its people

AND FOR developing leaders

Meri Williams, ChromeRose @Geek_ManagerThey were consistently recognized as one of the best places to work, and produced more leaders of companies than almost any other company10

MATURE PEOPLE DEVELOPMENT Everyone had:A workplan A personal development planA career plan, complete with skills matricesA manager (most of whom did give a crap)A coach and often a mentor tooMonthly 1:1s, quarterly reviews, annual reviews10 days a year to spend on training, etc etc


The GOOD

Meri Williams, ChromeRose @Geek_ManagerIndividual focusActive investmentDetailed plan

12

The BAD

Meri Williams, ChromeRose @Geek_ManagerFragile / staticNeeded constant revisiting to keep workplan in particular up-to-dateFocus on workplan changes meant development plan often overshadowedOverly structured, so some managers ended up going through the motions13

The Ugly

Meri Williams, ChromeRose @Geek_ManagerSaw some crazy procrastination to see the forms avoided over the yearsManagers ended up running on empty, suffering from emotional burnout 14

ROBOTS/agents HAVE NO PROBLEMS BEING PATIENT, LOGICAL OR RATIONAL, AND CAN WORK 24/7/365

BUT IT STILL DOESNT WORK



Meri Williams, ChromeRose @Geek_ManagerThen I became a people manager and got worried that I would revisit the sins that I had suffered17

WE ALL HATE BAD BOSSES

WE DESCRIBE THEM ASCluelessEmpty suitsPointlessSeagulls


18


https://twitter.com/Caterina/status/6715084157


Traditional management beliefs are a pile of craphttp://commons.wikimedia.org/wiki/File:Elephant_Dung.JPG


21

PUT DOWN YOUR SWORD. YOU ARE NOT A ROMAN GENERAL.

Meri Williams, ChromeRose @Geek_ManagerWhat Does Work?Sooo.


Across industries, across countries, the best performing teams answer certain questions positively

Meri Williams, ChromeRose @Geek_ManagerPredictors of High PerformanceDo I know what is expected of me at work?Do I have the materials & equipment I need to do my work right?At work, do I have the opportunity to do what I do best every day?In the last 7 days, have I received recognition or praise for good work?Does my supervisor, or someone at work, seem to care about me as a person?Is there someone at work who cares about my development?At work, do my opinions seem to count?Does the mission/purpose of my company make me feel like my work is important? Are my co-workers committed to doing quality work?Do I have a best friend at work?In the last 6 months, have I talked with someone about my development?At work, have I had opportunities to learn and grow?


Meri Williams, ChromeRose @Geek_ManagerGreat, now Im drowning in questions to ask myself all the time! Thanks Meri!!26

UNDERSTAND MOTIVATIONPurposeAutonomyMastery

Meri Williams, ChromeRose @Geek_ManagerMOTIVATION =+ PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY(Am I proud of HOW?)

- ANY NEGATIVE FACTORS THAT DETRACT

Meri Williams, ChromeRose @Geek_ManagerPredictors of High Performance (remix)PURPOSEDoes the mission/purpose of my company make me feel like my work is important?

AUTONOMYDo I know what is expected of me at work?At work, do my opinions seem to count?

MASTERYDo I have the materials & equipment I need to do my work right?At work, do I have the opportunity to do what I do best every day?Is there someone at work who cares about my development?Are my co-workers committed to doing quality work?In the last 6 months, have I talked with someone about my development?At work, have I had opportunities to learn and grow?

Meri Williams, ChromeRose @Geek_ManagerAnd What Else?OTHER FACTORS:In the last 7 days, have I received recognition or praise for good work?Does my supervisor, or someone at work, seem to care about me as a person?Do I have a best friend at work?

ESSENTIALLY, AM I RESPECTED & REWARDED HERE? CAN I BE MYSELF AND SUCCEED HERE?

I CALL THIS INCLUSION.

Meri Williams, ChromeRose @Geek_ManagerSPACE TO BE AWESOME = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY(Am I proud of HOW?)+ INCLUSION(Do I BELONG HERE?)


Meri Williams, ChromeRose @Geek_ManagerCREATE SPACE FOR YOU AND OTHERS TO BE AWESOMEYour mission

Meri Williams, ChromeRose @Geek_ManagerAsk YourselfDo we know WHY we are doing this? Do we get a say in the WHAT? In doing the right thing?Do we get opportunities to do the thing right? And to get better at the HOW?Do we do a good job of making all different folks feel included & like they BELONG HERE?

(PURPOSE)

(AUTONOMY)

(MASTERY)

(INCLUSION)

Meri Williams, ChromeRose @Geek_ManagerWhat does this mean day-to-day, week-to-week?


Meri Williams, ChromeRose @Geek_ManagerProtect Purpose

Be a translator make purpose, strategy & direction make sense

Connect what people are doing (AND CAN DO!) to overall important purpose

Meri Williams, ChromeRose @Geek_ManagerAnd connect the desires & skills of your people to the overall purpose of the company

Be a matchmaker between purpose and people

If the strategy & direction dont make sense, or dont map to the purpose push back until they do36

ENABLE AUTONOMY & MASTERY


CLUE / SKILLS MATRIX

Meri Williams, ChromeRose @Geek_ManagerWhats Needed

Meri Williams, ChromeRose @Geek_ManagerHUMAN SKILL DEVELOPMENT

Meri Williams, ChromeRose @Geek_ManagerLearning to drive analogy40


Meri Williams, ChromeRose @Geek_ManagerMACHINE LEARNING IS FASCINATINGSupervised (teacher-student model)Unsupervised (learn-from-data model)Reinforcement (learn-by-doing model)Developmental (learn-enough-to-set-up-more-learning-for-yourself model)




Meri Williams, ChromeRose @Geek_ManagerWere good at what we practise, providing we can learn from it

Meri Williams, ChromeRose @Geek_ManagerDELIBERATE PRACTICEYou must be motivated to attend to the task and exert effort to improve your performance.The design of the task should take into account your pre-existing knowledge so that the task can be correctly understood after a brief period of instruction.You should receive immediate informative feedback and knowledge of results of your performance.You should repeatedly perform the same or similar tasks.

Meri Williams, ChromeRose @Geek_ManagerMODELS OF DELIBERATE PRACTICESports Model analogous to conditioning

Chess Model what did the grand master do?

Music Model chunking & mental rehearsal

Meri Williams, ChromeRose @Geek_ManagerIS The WORK DESIGNED IN A WAY THAT MAKES IT EFFECTIVE DELIBERATE PRACTICE?

Challenging? Feedback? Learning?

how can you help Others make it so?


Every role is capable of virtuosity

Meri Williams, ChromeRose @Geek_ManagerCULTIVATE INCLUSIONHelp people to succeed as themselves.

Best predictor of recruitment AND retention?

Someones ability to agree with:

Someone like me can be successful here


SWEAT THE SMALL STUFFAutonomy, mastery & purpose cant overrule or compensate for poor tools / environment / lack of inclusion / lack of caring forever

Meri Williams, ChromeRose @Geek_ManagerMake sure the tools, environments etc are thereThere is nothing more important than serving your people53

SPACE TO BE AWESOME = + PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY(Am I proud of HOW?)+ INCLUSION(Do I BELONG HERE?)



Meri Williams, ChromeRose @Geek_ManagerGO! FIND/SHAPE/MAKE SPACE BE AWESOMEBE INCLUSIVE And thank you for listening Any questions?



https://www.flickr.com/photos/colmsurf/144455160/YOU CANT HOLD BACK THE OCEAN, BUT YOU CAN LEARN TO SURF


58

PHPNW2015 Keynote: Stealing People Lessons from Artificial Intelligence

Technology

Transcript of PHPNW2015 Keynote: Stealing People Lessons from Artificial Intelligence