Phone Sales Training

7/28/2019 Phone Sales Training

1/8

Small Business Resource Clinic

Sales Training Workshops

Annual Membership Luncheon

Marketing Mastery Seminar Series

Go Green Business Summit

Pandemic PreparednessWorkshop for Employers

Greater Scranton Womens Network

Trends in HumanResources Management

Small Business Spotlight Award

Oct. 16

Oct. 21

Oct. 28

Nov. 5

Nov. 12

Nov. 19

Nov. 19

Dec. 3

Ongoing

Pictured above: Members of the Greater Scranton Womens Network

(from left to right) Ann Marie Whitko, Danyls Hernandez-Buck, Dolly Woody,

Diane Calabro, Bernadette Lepre, Karen Thomas and Mari Potis, pose

for a picture at an event.

Sponsored by

2008


2/8

November 20081

6 7 8

13 14 15

20 21 22

3 4 5

10 11 12

17 18 19

2423

16

9

2

Small Business Resource ClinicDate: Thursday, October 16, 2008Time: 2:00 - 4:00 PMLocation: Greater Scranton Chamber of Commerc

222 Mulberry Street, Scranton, PACost: FREEDeadline: Tuesday, October 14, 2008

Sales Training Workshops

Enrich your skills and increase productivity!Date: Session 1: Tuesday, October 21, 2008

Session 2: Tuesday, November 4, 2008Time: 8:30 AM - 11:30 AMLocation: Greater Scranton Chamber of Commerc

222 Mulberry Street, Scranton, PACost: $40 for one session; $60 for bothDeadline: Wednesday, October 15, 2008

Annual Membership LuncheonDate: Tuesday, October 28, 2008Time: 11:45 AM - 1:15 PMLocation: Hilton Scranton & Conference Center

100 Adams Avenue, Scranton, PACost: $25 Members / $200 table of eight (8)Deadline: Friday, October 24, 2008

Marketing Mastery Seminar SeriesMarketing with Emerging Technology and Social MeDate: Wednesday, November 5, 2008Time: 9:00 AM - NoonLocation: Greater Scranton Chamber of Commerc

222 Mulberry Street, Scranton, PACost: $35 per personDeadline: Friday, October 31, 2008

Go Green Business SummitTurning Green Into GoldDate: Wednesday, November 12, 2008Time: 8:30 AM - 1:30 PMLocation: Ramada Inn, Clarks SummitCost: $50 per personDeadline: Wednesday, November 5, 2008

Pandemic Preparedness Workshop for EmployerDate: Wednesday, November 19, 2008Time: 8:00 AM - 11:00 AMLocation: Greater Scranton Chamber of Commerc

222 Mulberry Street, Scranton, PACost: FREEDeadline: Friday, November 14, 2008

Greater Scranton Womens NetworkLivin la Vida LOCALDate: Wednesday, November 19, 2008Time: Noon - 1:00 PMLocation: Clarion Hotel

300 Meadow Avenue, Scranton, PACost: $20 Members / $30 Non-membersDeadline: Friday, November 14, 2008

Trends in Human Resources ManagementA Panel DiscussionDate: Wednesday, December 3, 2008Time: 9:00 AM - NoonLocation: Greater Scranton Chamber of Commerc

222 Mulberry Street, Scranton, PACost: $35 per personDeadline: Wednesday, November 26, 2008

Small Business Spotlight AwardDate: Ongoing

Go GreenBusiness Summit

25

PandemicPreparedness

Workshop

Greater ScrantonWomens Network

26

MarketingMastery Seminar

Series

27 28

30

29

ThanksgivingChamber Closed

Chamber Closed

Sales TrainingWorkshops


3/8

Small Business Resource ClinicDATE

Thursday, October 16, 2008

TIME2:00 to 4:00 PM

LOCATIONGreater Scranton Chamber of Commerce

222 Mulberry Street, Scranton, PA

COST

FREE

STAFF CONTACTSChristina Hitchcock

570-342-7711

RESERVATION DEADLINETuesday, October 14, 2008

Nationally, October is recognized as Womens Small Business Month. This is a time to pay tribute to tmany business owners, especially women, who have contributed to the success of our thriving region.In recognition of Womens Small Business Month this October, MetroAction is hosting a Small BusinesResource Clinic to help start-up and expanding entrepreneurs understand the steps needed to develoa successful business and provide valuable resources to help male and female owned small businessgrow and thrive.

Receive quick and easy tips for writing your business plan and recommendations on how to use your pto obtain nancing, focus ideas, identify specic business objectives, and chart and manage growth.

The Small Business Resource Clinic will also take the mystery out of nancing your business. You willearn how small business loans work, what documents and information are required, and review therequirements to qualify for small business nancing. The clinic will also explain about small business gwhat lenders look for, and how you can improve your chances of qualifying for a small business loan.

This seminar is designed to point new or potential business owners in the right direction, providing anoverview of: Developing a business plan Helpful community resources, including resources specically for women Financing options for your business

What lenders look for and much more!

If you are thinking about starting a small business or if you have already started and realize youhave questions, the Small Business Resource Clinic is what you need.

More information is also available at www.MetroAction.org.

SPONSORED BY:

SPEAKERRick Munson, Action Coach

DATE

Session 1, PhoneRICHTuesday, October 21, 2008Session 2, SalesRICH

Tuesday, November 4, 2008

TIME8:30 AM - 11:30 AM



COST$40 for one session; $60 for both

STAFF CONTACTNicole Barber

Reservation Contact: Karen Durkin570-342-7711

RESERVATION DEADLINEWednesday, October 15, 2008

Sales Training WorkshopsEnrich your skills and increase productivity!

Do you need a powerful tool to boost individual performance and leadership effectiveness? Do ywant to increase sales and maximize prots? Do you want to

Advance your personal developmentImprove the clarity and precision in your messagesImprove employee engagementEnhance productivity within the workplaceSupport individual career progressionImprove staff retentionExpand emotional intelligence

If so, Sales Training Sessions 1 and 2 are for you! More specically, PhoneRICH will help turn

the telephone into your most important sales tool. SalesRICH will re-energize your workforce anemphasize the basic tools of selling. Enhanced phone sales and improved conversion ratio areguaranteed after attending these powerful workshops.

These workshops were created as a direct response to our members needs and to acknowledgePurchasing Power, Lets Take it Home initiative. Enhancing your selling skills and techniques wbuy local avor will allow the benets of a purchasing dollar to stay here in northeastern Pennsynia, hence benetting the local economy. The virtues of local purchasing have a lasting effect ofsuring the retention of local businesses. Overall, this initiative honors the tenet of sustainability acontributes to the economic strength of our community by keeping our purchasing power at hom

More information is also available at www.scrantonchamber.com

SPONSORED BY:


4/8

Marketing Mastery Seminar SeriesMarketing with Emerging Technology and Social Media

SPEAKERJack Reager, President, BlackOut Design

DATEWednesday, November 5, 2008

TIME9:00 AM - Noon



COST$35 per person

STAFF CONTACTChristina Hitchcock

570-342-7711

RESERVATION DEADLINEFriday, October 31, 2008

SPONSORED BY:

For those of us who stay current with technology, there are a number of creative ways to bring anaudience to your website. As more and more people are doing business online, there are constanew trends and tools to engage your audience.

Making sense of these new technologies and what they may mean to your business is a key waystay ahead of your competition. Although many online tools and trends look like a silver bullet, thare some that dont always deliver what you expect. In this presentation, we will look at ways to

out what technologies, such as MySpace, Facebook and LinkedIn, will work best for you and whones are just fads that are sure to be short lived.

More information is also available at www.MetroAction.org

Annual Membership LuncheonDATE

Tuesday, October 28, 2008

TIME11:45 AM - 1:15 PM

LOCATIONHilton Scranton & Conference Center

100 Adams Avenue, Scranton, PA

COST$25 Member / $200 Table of Eight (8)

STAFF CONTACTSMari Potis

Reservation Contact: Marie Ferraro570-342-7711

RESERVATION DEADLINEFriday, October 24, 2008

Please join us for the Annual Chamber Membership Luncheon, presented by Fidelity Deposit &

Discount Bank. At the luncheon, the Annual Report is showcased and the accomplishments of tChamber serving its members, creating jobs and developing a stronger community are celebrate

This is also an opportunity for Chamber members to gather, network and enjoy lunch with their fe

members.

This years luncheon will feature the presentation of the following awards: Hometown Star Awarpresented by Pennstar Bank, Pride and Progress Awards presented by Pennoni & Associates, InHealthy Workplace Awards presented by Blue Cross of Northeastern Pennsylvania and ChambeChoice, the Award for Excellence in Professional Development presented by Penn Foster, and th

ATHENA Award presented by Sun Buick Pontiac GMC. In addition, MetroAction will award ChildCare MicroGrants to ve local child care providers to improve the quality of child care in northea

Pennsylvania.

Reservations are accepted on a rst-come, rst-served basis. Reserved tables of eight (8) may

purchased for $200. We look forward to sharing a wonderful luncheon with you.


SPONSORED BY:


5/8

SPEAKERThomas McGroarty

PA Department of Healthand

Theodore Uroskie, MDLackawanna County Pandemic Committee


TIME8:00 - 11:00 AM



COST

FREE

STAFF CONTACTBill Hlavacek


RESERVATION DEADLINEFriday, November 14, 2008

Pandemic Preparedness

Workshop for EmployersA pandemic is a global disease outbreak. An inuenza pandemic occurs when a new inuenza v

begins to cause serious illness and then spreads easily person-to-person worldwide. A worldwidinuenza pandemic could have a major effect on the global economy, including travel, trade, tour

food, consumption and eventually, investment and nancial markets. Planning for pandemic in

enza by business and industry is essential to minimize a pandemics impact. Companies that prcritical infrastructure services, such as power and telecommunications, also have a special respsibility to plan for continued operation in a crisis and should plan accordingly. As with any potencrisis, having a contingency plan is essential.


SPONSORED BY:

Go Green Business SummitTurning Green Into Gold

Learn how your business can go green and save money!

MetroActions Go Green Business Summit is an inaugural event revealing how our region can prmote corporate responsibility and earth-friendly work and lifestyle choices. Join leaders from aroour region for the only summit on how businesses can implement corporate environmental stratemake eco-sensitive choices, stay competitive and set the standard for other companies.

At this 1/2 day program you will:

Discover affordable solutions in your daily operations to make signicant changes for a

sustainable futureLearn about whats on the horizon for the future and how green principles are good for thebottom lineNetwork with decision makers from area businesses and environmental organizations to shideas for creating consumer awareness

For a complete program agenda, including topics and speakers, visit our website, www.MetroAction

The Go Green Business Summit is the only program in NEPA that brings together key playto help you plan your GREEN strategy!

SPEAKERSVarious


TIME8:30 AM to 1:30 PM

LOCATIONRamada Inn, Clarks Summit

COST$50 per person

STAFF CONTACTChristina Hitchcock

570-342-7711

RESERVATION DEADLINEWednesday, November 5, 2008

REGISTER NOW!

SPONSORED BY:


6/8

Trends in Human Resources ManagemenA Panel Discussion

SPEAKERVarious

DATEWednesday, December 3, 2008

TIME9:00 AM - Noon



COST$35 per person

STAFF CONTACTChristina Hitchcock570-342-7711

RESERVATION DEADLINEWednesday, November 26, 2008

As the HR leader in your organization, it is essential that you have a detailed understanding of bHR management and employment law. Yet, keeping up-to-date with the latest trends and compllegalities demands a substantial investment of your time which, no doubt, is in short supply! Mettion is hosting a comprehensive panel discussion to provide you with the latest HR trends, updabest practices and legislative changes.

At this 1/2 day program you will:

Learn about the changing workforceDiscover innovative approaches that local companies are usingPick up best practices for recruiting and retaining the best employees

Understand the importance of corporate culture in uncertain timesNetwork with other HR professionals from area businesses

With the changing role of human resources, new and innovative HR trends, fast-paced technoloadvances in business and the globalization of the workforce, it is more critical than ever for humresource managers and directors to be prepared for the future. This panel discussion will providwith the cutting-edge strategies to meet these challenges head-on.

For a complete program agenda, including topics and speakers, visit our website, www.MetroActio

Whether you are new to HR or just want an update on current trends, this panel discussioimmerses you in the important trends and changes facing HR professionals today!

Greater Scranton Womens NetworkLivin la Vida LOCAL

SPEAKERSPhilip Condron, President

Condron & Company


TIMENoon - 1:00 PM

LOCATIONClarion Hotel300 Meadow Avenue, Scranton, PA

COST$20 Members / $30 Non-members

STAFF CONTACTSMari Potis


RESERVATION DEADLINE

Friday, November 14, 2008

SPONSORED BY:

Livin la Vida LOCAL means buying goods and services to support our LOCAL econom

In todays busy marketplace how often do businesses and individuals focus on driving dollars intlocal economy? A fact that many people do not realize is that supporting our local economy ben

our community as a whole and creates a better quality of life. Understanding the potential impacyour purchasing power creates a stronger more vibrant LOCAL economy.

Mr. Condron, President of Condron and Company, is a Scranton native. With over three decadespecializing in marketing, advertising and public relations, Mr. Condron will lend his expertise onlocal economy and how to sustain our communities.

Mr. Condron will address smart practices you can incorporate into your personal lives and practimeasures your business can take to boost our LOCAL economy.

LOCAL items to be addressed:

Fostering and promoting LOCAL practices

Buying online-LOCALLYCommunity awareness of your LOCAL commitmentIs what youre buying really buying LOCAL?



7/8

TOTAL AMOUNT ENCLOSED: $__________

ayment Type (circle one): Check Visa MasterCard Amex Discover

Card #:_____________________________________________________________________

xp Date:______________________________Verication Code:________________________

ame on Card:_______________________________________________________________

Check #:_________________________________Amount: $______________________ _________ _________ _________ _________ _________

MD CM KD LK MF

Reservations and payments are required in advance. Refunds may bevided if cancellation notice is given at least one week prior to the progr

unless otherwise noted in the program description. Fax (570.347.6262mail this form with payment to: The Greater Scranton Chamber of Commerce, c/o Event Registrations, P.O. Box 431, Scranton, PA 18501-04No payments are accepted at the door. Handicapped accommodatiomay be arranged by contacting 570.342.7711 at least one week prito the event date. All programs and services are provided on a nodiscriminatory basis.

OFFICE USE

Payment Information (no payments will be accepted at the door)

Need to submit more reservations? Photocopy this form or register and pay online on our secure server at www.scrantonchamber.com.

C T F Process Date _____________________

Registration Form For November 2008

Please photocopy for multiple registrations.

rimary Contact: _______________________________________________________________________________________________________________

Company Name:_______________________________________________ Address:________________________________________________________

City:____________________________________________________State:____________Zip:_____________________Phone:_______________________

ax:__________________________E-mail:__________________________________________Web address:____________________________________

MEMBER NON-M

Small Business Resource Clinic / Thursday, October 16, 2008 / FREE

Attendees:_______________________________ _______________________________ _______________________________ ___________________________

Sales Training Workshops / Session 1: Tuesday, October 21, 2008, Session 2: Tuesday, November 4, 2008 / $40 for one session; $60 for both

Attendees:_______________________________ _______________________________ _______________________________ ___________________________

Sessions: 1 2 Sessions: 1 2 Sessions: 1 2 Sessions: 1 2

AMOUNT DUE FOR EVENT: $___________________

Annual Membership Luncheon / Tuesday, October 28, 2008 / $25 Member / $200 table of eight (8)

Attendees:_______________________________ _______________________________ _______________________________ ___________________________


Marketing Mastery Seminar Series / Wednesday, November 5, 2008 / $35 per person

Attendees:_______________________________ _______________________________ _______________________________ ___________________________


Go Green Business Summit / Wednesday, November 12, 2008 / $50 per person

Attendees:_______________________________ _______________________________ _______________________________ ___________________________


Pandemic Preparedness Workshop for Employers / Wednesday, November 19, 2008 / FREE

Attendees:_______________________________ _______________________________ _______________________________ ___________________________

Greater Scranton Womens Network / Livin la Vida LOCAL / Wednesday, November 19, 2008 / $20 Members / $30 Non-members

Attendees:_______________________________ _______________________________ _______________________________ ___________________________


Trends in Human Resources Management / Wednesday, December 3, 2008 / $35 per person

Attendees:_______________________________ _______________________________ _______________________________ ___________________________



8/8

oute :

Use the Route areaabove to circulate

Plan It! throughyour organization.

RegisterForNovem

berEventsN

ow!!!

UniversalR

egistrationFormEn

closed

Return Service Reque

The Small Business Spotlight AwardDATE

Ongoing

STAFF CONTACTDesiree Ranella570-342-7711

AWARD INFORMATIONwww.metroaction.org

MetroAction is currently accepting applications for the Small Business Spotlight Award. The SmaBusiness Spotlight recognizes businesses for their efforts in the betterment of our local communThe Small Business Spotlight Award, sponsored by First Liberty Bank and Trust, is awarded eacmonth.

Winners of the Small Business Spotlight are recognized in The Northeast Pennsylvania BusinesJournal, the Chamber newsletterNewsbriefs and MetroActions online newsletterTakingAction. Wners also will receive a commemorative plaque.

To be eligible, businesses must be members of the Greater Scranton Chamber of Commerce, hafewer than 100 employees and must show dedication to making our community a better place to

and work.

To nominate a business, contact Desiree Ranella at [email protected] or visitwww.MetroAction.org for the latest award information and downloadable application.

SPONSORED BY:

Phone Sales Training

Documents

Transcript of Phone Sales Training