PHILIPPINE AIR FORCE Front Line Services/PAF Citizen's...Processing of Online Application for...
Transcript of PHILIPPINE AIR FORCE Front Line Services/PAF Citizen's...Processing of Online Application for...
CITIZEN’S CHARTER HANDBOOK
2019 (1ST Edition)
PHILIPPINE AIR FORCE
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I. Mandate
The Philippine Air Force (PAF) organizes, trains, equips and
maintains forces to conduct prompt and sustained air operations to
accomplish the AFP mission.
II. Vision
A professional and competent Air Force responsive to national
security and development.
III. Mission
To organize, train, equip and provide forces in order to conduct
prompt and sustained air operations to accomplish the AFP mission.
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List of Services
Head Office Page Number Office of Ethical Standards and Public Accountability
Submission of SALN (in bulk only) 7 Public Access/Photocopy/Certified True Copy of SALN Service Information 7-8 Disposition of Offenses under the Delineation of Functions of OESPA 9-11 Philippine Air Force Personnel Management Center
Processing of Online Application for Philippine Air Force Officer Candidate Course 15-20 Processing of Online Application for Candidate Soldier 21-25 Recruitment 25-29 Promotion 29-30 Compulsory or Optional Retirement and Separation 31-32 Resignation 32-33 Commutation of Leave Credits for Retiring/Separating Personnel 33-34 Leave to be Spent Abroad 34-35 PAF Survivor Financial Assistance 36 PAF Mutual Relief System 36-37 Office of the Air Force Provost Marshal
Issuance of OAFPM Loan Clearance 42 Receiving of Complaint 43 PAF One-Stop Shop DLO Clearance System Office of the AC of AS for Personnel, A-1
PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System 46 Office of the Assistant Chief of Air for Civil-Military Operations, OA-7
Civic Action Activities 50 Environmental Activities 51 Socio-Cultural Activities 52 Civil Relation 53 Community Relation 54 Request/Invitation for Static and Kinetic Display 55 Request for Film Recording 56-59 Request for Public Information Support 60 Office of the Air Judge Advocate
Issuance of OAJA Clearance/Certification 64 Authentication of documents 65 Rendering legal advice 66 Air Force Dental Service
Dental Services 70 Examination 70 Preventive Dentistry 71 Periodontics 72 Tooth Restoration 73 Tooth Extraction 74 Endodontics 75
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Prosthodontics 76 Orthodontics 77 Philippine Air Force Finance Center
Financial Institution Loan Monitoring System (FILMS) 82-83 Other Collateral claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay 83-84 Other Collateral Pay (MAGNA-CARTA CE) 85-86 Other Collateral Pay (SUBSISTENCE ALLOWANCE - CE) 86-87 Variable Claim 88-89 PAF Provident Fund Loan 90-91 Payment of Water and Light 92 Cash Advance Processing 93-94 Air Force Medical Service Emergency Medicine 99 Out-patient Services 100 Laboratory Services 101 Pharmacy Services 102 Radiology Services 103 Physical Therapy 104 5213rd Base Services Squadron 520th Air Base Wing
Base Housing and Billeting Branch (BHBB) Office 109-112 Base Facilities and Management Office (BFMO) Clearance 113 Electric and Water Billing Services 114-115 Base Concessionaire Management 118-120 Office of the Air Force Adjutant
Issuance of Statement of Service (SOS) and Military Leave Record 123 Filing for Issuance of Military Leave Record (F-30) 124-125 Issuance of AFP Identification Card (AFPIC) 126 Steps in Securing a Copy of Administrative Orders Using Smart phones 127
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Office of Ethical Standards and Public
Accountability
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I. Mandate: Assists and advises the CG, PAF on matters pertaining to the ethical standards and enhancement of values formation in order to maintain good order and discipline among military and civilian personnel of the PAF.
II. Vision: A professional organization operating with highest level of transparency and accountability in performing its mandate.
III. General Function:
To enhance professionalism, promote honesty and integrity in the military service, instill ethical standards and inculcate a strong sense of public accountability among military and civilian human resourse in the pursuit of a common commitment against graft and corruption in the PAF.
IV. Service Pledge:
We, the Officers, Enlisted Personnel and Civilian Human Resource of the Office of Ethical Standards and Public Accountability, lead the promotion of honesty, integrity and public accountability with the end in view of preventing graft and corruption, sworn to serve with utmost responsibility, duty, and efficiency.
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1. Submission of SALN (in bulk only)
Office or Division: SALN Branch
Classification: Simple
Type of transaction: Government to Citizen Who may avail: All PAF personnel and Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE SALN of PAF Personnel in bulk Respective Unit
CLIENTS STEP AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPOSIBLE
Unit representative to proceed and submit to Duty Office Guard/ SALN Branch Personnel at OESPA, PAF
Duty Office Guard receives SALN files in bulk
Check all the required documents/ attachments
None 20 mins Duty Office
Guard/SALN Branch Personnel
2. Public Access/Photocopy/Certified True Copy of SALN Service
Information
Office or Division: SALN Branch
Classification: Simple Type of transaction: Government to Citizen
Who may avail: All PAF personnel and Civilian Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Fill-up Request Form OESPA Office, Duty Office Guard
CLIENTS STEP AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPOSIBLE
Requesting Party to fill-up Request Form available at Duty Office Guard/SALN
Duty Office Guard/ SALN Branch Personnel provides the Request Form
None 5 mins Duty Office Guard/
SALN Branch Personnel
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Branch Personnel at OESPA, PAF stating the purpose of acquiring the copy of SALN
Presents Request Form and/or Authorization Letter (if not personally applied) with two (2) valid Ids
Personnel of SALN Br receives, verifies and checks the completeness of documents presented
None 5 mins
Verifies if requested SALN is on file, retrieves it and presents the same to the records Chief for screening
None 15 mins
If the request is denied, SALN Br Personnel will inform the requesting party on the cause of denial and/or remedy
None 5 mins
Duty Authenticating Officer will screen the copy of SALN and authenticates thereafter
None 15 mins Authenticating Officer
Claims and Logs out
Duty Office Guard will release the SALN copy to the requesting party
None 5 mins Duty Office Guard of
OESPA, PAF
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3. Disposition of Offenses under the Delineation of Functions of OESPA
Office or Division: Intel and Investigation Branch
Classification: Highly Technical Type of transaction: Government to Citizen
Who may avail: All PAF personnel and Civilian Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE *Complaint Sheet *Military ID/Dependents ID/ Any Government Issued ID *PSA Documents (Marriage Cert if Married, Birth Certificate of Child)
*Duty Intel and Ives Personnel *Military ID (OAFA, PAF) *PSA
CLIENTS STEP AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPOSIBLE
Complainant Receives and Logs-in the complaint
None 2 mins Duty Investigator
-Initial interview -Advise the complainant on the procedure
None 2 hrs Duty Investigator
Filling-up of complaint sheet
Assists the client in filling up the complaint sheet
None 1 hr Duty Investigator
Submission of complaint Affidavits and other supporting documents
Informs the complainant to submit necessary documents to support her claims within 5 working days
None 5 working
days Investigator on case
- Summon the respondent for mediation - Direct complainant to appear on scheduled date
None
7 working days for
Luzon area; 14 working
days Visayas and Mindanao
areas
Investigator on case
During mediation proceeding, if the parties opt to settle amicably their issues/problems, following documents shall be accomplished:
None 2 working
days Investigator on case
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-Written Deed of Agreement -Class “E” Allotment -Affidavit of Desistance -Documents necessary to the implementation of Class “E” Allotment
Proceed to investigation
None
60 working days upon filing of the complaints
Investigator on case
-If mediation failed and complainant insists to pursue his/her complaint, respondent is required to submit his/her Counter- Affidavit to answer the complaint within 10 working days -Submission of additional evidence of the complainant
None
10 working days
Investigator on case
OESPA, PAF may recommend the following: -Dropped and closed due to amicable settlement -Dropped and closed for lack of merit -Dropped and closed for insufficiency of evidence -Demotion -Discharged from the military service
None 7 working
days Investigator on case
SDF for the case recommendation will be routed to different Offices prior to CG, PAF approval/disapproval
None 15 working
days CG, PAF
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Request to OA-1 for issuance of appropriate order
None Duty Investigator
- Inform the complainant on the final resolution on his/her complaint - Inform the respondent on the resolution of the complaint against him
None Duty Investigator
Appeal can be done within 15 working days from receipt of the resolution
None 15 working
days
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V. Feedback and Complaints
FEEDBACK FORM We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for compliments, complaints or suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng inyong papuri, reklamo o puna, at suhestiyon.) Nature of Transaction/Uri ng transaksiyon (Check the choices below/Guhitan ang mga pagpipilian sa ibaba):
󠄫 Compliment (Papuri)󠄫 󠄫 Complaints (Reklamo/Puna) 󠄫 Issuance of SALN 󠄫 Issuance of Certification 󠄫 Inquiries (Katanungan) 󠄫 Suggestion (Suhestiyon)
_________________________________________________________________________________________________________________________________________________________________________________________________________ Name/Pangalan (optional/maaring ipagpaliban) ___________________________________________________________________ Contact Number/Telepono (optional/maaring ipagpaliban) _____________________ Mailing Addres/Tirahan (optional/maaring ipagpaliban) ___________________________________________________________________ Person/Unit/Division involved (tao o yunit na sangkot) ___________________________________________________________________ Date of Transaction (Petsa ng Transaksiyon)_______________________________ Time of Transaction (Oras ng Transaksiyon)________________________________
FEEDBACK AND COMPLAINTS MECHANISM
Isumbong Mo Kay Chief 09959961375
OESPA, HPAF 09551155772
arta.gov.org [email protected] [email protected] 478-5091 | 478-5099
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Philippine Air Force Personnel Management
Center
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I. Mandate:
Institutionalization of PAF Human Resourse Management Sysytem.
II. Vision:
Professional, competent and values-centered personnel responsive to the
human resource needs of the PAF.
III. Mission:
To provide personnel management services in support of the PAF mission.
IV. Service Pledge:
Integrity, Service, Teamwork and Professionalism.
“Every officer, enlisted personnel and civilian employee must endeavor to
provide consistent high quality service to all PAFPMC clients in order to
provide efficient personnel management system in the support of the
Philippine Air Force mission.”
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1. Processing of Online Application for Philippine Air Force
Officer Candidate Course
The Online process of accepting applicants of the Philippine Air Force for
Officer Candidate Course in the Philippine Air Force.
Office or Division: Procurement and Testing Department Classification: Highly Technical
Type of transaction:
G2C
Who may avail: Civilian and Enlisted Personnel Applicants CHECKLIST OF REQUIREMENTS WHERE TO SECURE
INITIAL REQUIREMENTS DURING EXAMINATION:
AFPSAT & PAFGCT Examination
Permit(1 Copy each)
Online Registration
PSA Birth Certificate (1 Original, 1 Photocopy)
PSA
Transcript of Records
(1 Original, 1Photocopy)
School Registrar
2x2 picture with white background
(2 pcs Original)
Any photo studio
AFPSAT Individual Result Form(1 Original & 1 Photocopy)- If already taken
Any AFP Branch of Service where the applicant took the AFPSAT (if applicable)
Examination permit (1 copy) Online Registration
2 Valid IDs SSS, GSIS, LTO, PRC,COMELEC, NBI, PHILHEALTH, SCHOOL, DFA
FOR SUBMISSION UPON
PASSING THE EXAM AND PFT:
DLO clearance (for EP),
(1 original, 1 authenticated
Photocopy)
OA-1 For authentication at OAJA
Summary of Information (for
EP),
(1 original, 1
authenticatedPhotocopy)
PAFPMC For authentication at OAJA
Transcript of Records
(2 authenticated Photocopies)
School Registrar For authentication at OAJA
Personal History Statement (PHS),
300th AISW For authentication at OAJA
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(1 original, 1 authenticatedPhotocopy)
3x5 picture (Whole Body), (2 original)
Any photo studio
PSA Issued Birth Certificate (3 authenticated Photocopies)
PSA For authentication at OAJA
PSA Issued Marriage Contract of Parents
(2 authenticated Photocopies)
PSA For authentication at OAJA
Barangay Clearance (2 authenticated Photocopies)
Barangay Hall For authentication at OAJA
Local Police Clearance (2 authenticated Photocopies)
Local PNP Office For authentication at OAJA
NBI Clearance (2 authenticated Photocopies)
NBI Office For authentication at OAJA
Mayor’s Clearance (2 authenticatedPhotocopies)
Local Municipality For authentication at OAJA
Municipal Trial Court Clearance (2 authenticatedPhotocopies)
Municipal Trial Court Office For authentication at OAJA
Regional Trial Court Clearance (2 authenticatedPhotocopies)
Regional Trial Court Office For authentication at OAJA
Provincial PNP Clearance (C-2 or R2)
(2 authenticatedPhotocopies)
Provincial PNP Office For authentication at OAJA
Certificate of No Marriage (2 authenticatedPhotocopies)
PSA For authentication at OAJA
Affidavit of Parent’s consent (21 years old and below) (2 authenticatedPhotocopies)
Any Attorney’s Office or OAJA
Resume (14 Original)
Tax Identification Number (TIN) Any BIR Office
PhilHealth Number Any PhilHealth Office
PAG-Ibig MID Nr Any PAG-Ibig Office
GSIS Fully Accomplished Application Form (1 Original)
Any GSIS Office
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1.Using the preferred internet browser, go to the official PAF Website with URL: https://www.paf.mil.ph
The administrator will monitor the online application
NONE
2 – 3 minutes
Recruitment
Branch Personnel,
PTD
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In the PAF Homepage, look for the section “Join the PAF” and click the hyperlink labeled as “Click Here to Apply Online”. You will then be directed to the PAF Online Registration Dashboard.
2. For applicants who have not yet taken the AFPSAT, you shall be required to accomplish STEP 2 at the Dashboard by clicking the “AFPSAT E-Portal” http://afpsat.afp.mil.ph and fill up the basic information needed.
The administrator will monitor the online application
NONE
5 – 10 minutes
Recruitment
Branch Personnel,
PTD
3. Log in Form (https://recruitment.airforce.mil.ph) If you are a new applicant, click the “Create New Account” button. After you are directed to a new page, be ready to input your email address and user name. Read and place a check on the “Terms of Conditions and Use” and input the correct CAPTCHA code. Then, click on
Verify the electronic application form and check authenticity of documents uploaded by the applicants.
NONE
15 –
25minutes
Recruitment
Branch Personnel,
PTD
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“Create New Account” button.
If you have already created your account, check your email for any notification. Click on the link provided in order to log in and then fill up all the information needed and upload the attachments.
4. Check your email if there’s any notification prior to downloading/printing your exam permit.
The administrator will verify the completeness of their application and confirm the application by putting their application on process
NONE
7- 10 Days
Recruitment
Branch Personnel,
PTD
5.Report at the Processing Centers or Venue of Examination on the scheduled examination
Check authenticity of documents and exam permit of the applicants
NONE
Recruitment
Branch Personnel,
PTD
OIC,
Mobile Testing Team
Head,
PTD
6. Initial screening on the applicants before taking the qualifying examinations
Conduct Limited Physical examination to the applicants
NONE
3 – 5minutes
Recruitment
Branch Personnel,
PTD
DP/Admin
Personnel,
PAF Processing
Centers
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7. Exam proper Administer the Qualifying exam
NONE Testing
Branch Personnel,
PTD
OIC, Mobile Testing
Team
Head,
PTD
8. Wait for the result of the examination
PTD, PAFPMC shall publish the results thru the PAF Website and shall inform the applicants via text message and call
NONE 15 days after the last scheduled date of examination
Recruitment Branch
Personnel,
PTD
9. Issuance of authority to undergo Physical Fitness Test (PFT)
Inform the applicants through text or call and post on the website and Facebook page the list of passers
NONE 1 – 2 Days DPDA Personnel, OA-1
Recruitment
Branch Personnel,
PTD
10. Physical Fitness Test
PAFPMC shall supervise the conduct of PFT by the AFSSG
NONE 3 hours AFSSG Personnel
Recruitment
Branch Personnel,
PTD
11. Top 160 successful applicants who will undergo Physical/Medical Examination
Inform the applicants through text and call
NONE Recruitment Branch
Personnel, PTD
12. Submission of Supporting documents
Recruitment Br, PTD shall inform the applicants to
NONE 45 Days Recruitment Branch
Personnel, PTD
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submit the necessary documents
13. Applicants must take the Special Written Examination (SWE)
Testing Br, PTD shall administer the SWE
NONE 1 Day Testing Branch
Personnel, PTD
14.Board Interview Inform the applicants through text and call
NONE 1 Day PAFOCCAB
Members
Recruitment Branch
Personnel, PTD
15. Publication of top 80 successful applicants who will undergo 15 months training
Inform the applicants through text and call
NONE 2 - 3 Days Recruitment Branch
Personnel,
PTD
16.Reporting for training at PAFOCS
PAFPMC shall Turn-over the Officer candidates to AETDC, FAB, Lipa City, Batangas
NONE 1 Day Head, PTD
Recruitment
Branch Personnel,
PTD
C1,
AETDC
17. Conduct Limited Physical Examination
PTD personnel will supervise
NONE 2 Days
CO, FABH, AETDC
Recruitment
Branch Personnel,
PTD
18. Conduct of Physical Pre-conditioning exercises
NONE 5 Days PAFOCS and AFSSG
Personnel
19. Start of training NONE Cmdt, PAFOCS, AETDC
PAFOCS
Personnel, AETDC
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2. Processing of Online Application for Candidate Soldier
The Online process of accepting applicants of the Candidate Soldier in the
Philippine Air Force.
Office or Division: Procurement and Testing Department
Classification: Highly Technical Type of transaction:
G2C
Who may avail: Civilian applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
INITIAL REQUIREMENTS DURING EXAMINATION:
AFPSAT&PAFGCT Examination Permit(1 Copy each)
Online Registration
AFPSAT Individual Result Form (1 Original & 1 Photocopy)- If already taken
AFP Branch of Service where the applicant took the AFPSAT examination (If applicable)
PSA Birth Certificate (1 Original) PSA Office/Local Municipality
Transcript of Records(1 Original) School
2x2 picture with white background(2 pcs Original)
Any Photo Studio
Two (2) Valid IDs SSS, GSIS, LTO, PRC, COMELEC, NBI, PHILHEALTH, SCHOOL, DFA
FOR SUBMISSION ONCE THE
APPLICANT PASSED
THEQUALIFYING EXAM AND PFT:
PSA Birth Certificate (3 authenticated Photocopies)
PSA Office For authentication at OAJA
Transcript of Records (2authenticatedPhotocopies)
School For authentication at OAJA
Personal History Statement (PHS),
(1 Original and 1AuthenticatedPhotocopy)
300th AISW For authentication at OAJA
3x5 Whole Body Picture(2 pcs Original)
Any Photo Studio
Certificate of No Marriage - PSA Copy
(2 authenticated Photocopies)
PSA Office For authentication at OAJA
Barangay Clearance (2 Authenticated Photocopies)
Local Barangay For authentication at OAJA
Local Police Clearance (2 AuthenticatedPhotocopies)
Local Police Station For authentication at OAJA
Mayor’s Clearance (2 AuthenticatedPhotocopies)
Local Municipality For authentication at OAJA
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Municipal Trial Court Clearance (2 AuthenticatedPhotocopies)
Municipal Trial Court Office For authentication at OAJA
Regional Trial Court Clearance (2 Authenticated Photocopies)
Regional Trial Court Office For authentication at OAJA
Provincial PNP Clearance (C-2 or R2)
(2 Authenticated Photocopies)
Provincial PNP Station For authentication at OAJA
NBI Clearance (2 Authenticated Photocopies)
NBI Office For authentication at OAJA
PSA Issued Marriage Contract of Parents
(2 Authenticated Photocopies)
PSA Office For authentication at OAJA
Affidavit of Parent’s consent (21 years old and below)
(2 Authenticated Photocopies) Any Attorney’s Office or at OAJA
Resume (14 Original)
Tax Identification Number (TIN) Any BIR Office
PhilHealth Number Any PhilHealth Office
PAG-Ibig MID Nr Any PAG-Ibig Office
GSIS Fully Accomplished Application Form (1 Original)
Any GSIS Office
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Using the preferred internet browser, go to the official PAF Website with URL: https://www.paf.mil.ph
In the PAF Homepage, look for the section “Join the PAF” and click the hyperlink labeled as “Click Here to Apply Online”. You will then be directed to the PAF Online Registration Dashboard.
Monitor the online application
None 2-3 mins Recruitment Br Personnel, PTD
2.For applicants who have not yet taken the AFPSAT, you shall be required to
Monitor the online application
None 5 – 10 mins Recruitment Br Personnel, PTD
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accomplish STEP 2 at the Dashboard by clicking the “AFPSAT E-Portal” http://afpsat.afp.mil.ph and fill up the basic
information needed.
3.Log in Form
(https://recruitment.airforce.mil.ph) If you are a new applicant, click the “Create New Account” button. After you are directed to a new page, be ready to input your email address and user name. Read and place a check on the “Terms of Conditions and Use” and input the correct CAPTCHA code. Then, click on “Create New Account” button.
If you have already created your account, check your email for any notification. Click on the link provided in order to log in and then fill up the all the information needed and upload the attachments.
Verify the electronic application form and check authenticity of documents uploaded by the applicants.
None 15 – 25 mins Recruitment Br Personnel, PTD
4.Check your email if there’s any notification prior to downloading/printing your exam permit.
Verify the completeness of their application and confirm the application by putting their application on process
None 7- 10 Days Recruitment Br Personnel, PTD
5.Report at the Processing Centers or Venue of
Check authenticity of documents and
None
Recruitment Br Personnel, PTD
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Examination on the scheduled examination and bring the initial requirements prior to take the examination
exam permit of the applicants
OIC, Mobile Testing Team
Head, PTD
6.Initial screening on the applicants before taking the qualifying examinations
Conduct Limited Physical examination to the applicants None 3 – 5 mins
Recruitment Br Personnel, PTD
Head, PTD
DP/Admin Personnel,
PAFProcessing Center
7.Exam proper Administer the Qualifying exam
None 3 – 4 hrs
Testing Br Personnel, PTD
Head, PTD
OIC, MTT
8.Wait for the result of the examination
Publish the results thru the PAF Website and shall inform the applicants via text and call
None
15 days after the last scheduled
date of examination
Testing Br Personnel, PTD
Head, PTD
CO, PAFPMC
9.Issuance of authority to undergo Physical Fitness Test (PFT)
Inform the applicants through text or call and post on the website and Facebook page the list of passers
None 1 – 2 Days
DPDAPersonnel,
OA-1
Recruitment Br Personnel, PTD
10.Physical Fitness Test
PAFPMC shall supervise the conduct of PFT by the AFSSG
None 3 Hours
AFFSG Personnel
and Recruitment Br Personnel, PTD
11.Submission of Supporting documents
Inform the applicants to submit the necessary documents
None 10 Days
Recruitment Br Personnel, PTD
Head, PTD
12.Announcement of top successful applicants who will undergo Physical/Medical Examination
Inform the applicants through text and call
None 45 Days
Recruitment Br Personnel, PTD
Head, PTD
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13.Board Interview Inform the applicants through text and call None 2 – 3 Days
PAFOCCAB Members
Head, PTD
Recruitment Br Personnel, PTD
14.Publication of top successful applicants who will undergo the 4 months training
Inform the applicants through text and call
None 2 - 3 Days
Recruitment Br Personnel, PTD
Head, PTD
CO, PAFPMC
15.Reporting for Training at PAFBMS
PAFPMC shall turn-over the Candidate Soldiersto AETDC, FAB, Lipa City, Batangas
None 1 Day
Head, PTD
Recruitment Br Personnel, PTD
C1, AETDC
16.Conduct Limited Physical Examination (LPE)
Supervise the conduct of LPE
None 5 Days
Recruitment Br Personnel, PTD
CO, FABH
17.Start of training
None
Cmdt, PAFBMS
PAFBMSPers,
PAFBMS
3. Recruitment
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2C
Who may Avail: Civilian Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Personal Data Sheet (CS Form No.
2012 Revised 2017) Downloadable online
Authenticated copy of Eligibility Civil Service Regional Office
Transcript of Records School
Diploma
PSA Marriage Contract (if applicable)
Philippine Statistics Authority
PSA Birth Certificate Philippine Statistics Authority Medical Clearance - (with laboratory
Results) AFGH
Local Clearances
Barangay Clearance Respective Offices/Bureau
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Mayor's Clearance Police Clearance RTC Court Clearance NBI Clearance D.I. PNP Clearance
Personal History Statement 300th AISW
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Publication of Vacant Positions None
At least 10 calendar days
CEAD, PAFPMC
Know the vacant positions in the PAF through the posted publications
None
Submit Application at CEAD, PAFPMC
RecruitmentCiv HR to assess the applicant’s qualifications vis-à-vis the CSC Qualification Standards
None 5 mins CEAD,
PAFPMC
Wait for the schedule of the qualifying examination
None
2 days after the last day of publication of
vacant positions
Inform applicants on the schedule of examinations
10 days after the qualifying examination
CEAD, PAFPMC
Take the Civ HR Qualifying Examination (Civ HR QE)
Administer the Civ HR QE
None 2 hours Testing Branch, PTD, PAFPMC
Check and release the result of the qualifying examination
None 10 working
days Testing Branch, PTD, PAFPMC
Shortlist and line up applicants for the HRMPSB deliberation based on the result of the Civ HR and the
None
1 day after the receipt of the Civ HR QE
result
CEAD, PAFPMC
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quota per vacant position item.
Inform the applicants on the result of the Civ HR QE and schedule of the HRMPSB deliberation
1 day after the determination of the line-up
for the HRMPSB
Deliberation
-Attend HRMPSB deliberation -Take the Computer Test
-Conduct interview and assessment -Conduct Computer Test
None
-20 mins
-15 mins
-HRMPSB -OA1
Finalize the Comparative Ranking/Result of the HRMPSB Deliberation
None 2 days after
the deliberation
CEAD/HRMPSB
Notify the applicants on the result of the HRMPSB Deliberation and inform the selected applicantsto submit requirements for probable appointment
1 day after the determination of the final HRMPSB deliberation result
CEAD, PAFPMC
Request for Medical –Physical-Psychological Exam of applicants at AFGH
1 day after the determination of the final HRMPSB deliberation result
CEAD, PAFPMC
Complete the requirements
None 2 days
CEAD, PAFPMC
Fill out the Personal History Statement (PHS)
Evaluate the correctness and completeness of the filling out of the PHS and assist the applicants in the fingerprinting on the PHS
None 2 hrs 300th AISW
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Submit complete requirements to CEAD, PAFPMC
Evaluate completeness of the requirements and correctness of filling out of the PDS
None
30 minutes CEAD,
PAFPMC
Request for A2 Clearance
None
1 day upon receipt of the PHS and complete clearances
CEAD, PAFPMC
Prepare and process the Minutes/Resolution of the HRMPSB Deliberation and other required supporting appointment documents (PDF, Appointment Form, Justification, Certification of Funds, etc.)
45 working days
CEAD, PAFPMC
Conduct Background Investigation to applicants
OA2
Wait for the notice on the schedule of the Medical-Physical-Psychological (MPP) Exam
Inform applicants on the schedule of MPP Exam
AFGH
Conduct MPP Exam
AFGH
Submit Result of the MPP Exam to CEAD, PAFPMC
Within the day upon issuance of AFGH of the
MPP Clearance
Submit Result of the BI/A2 Clearances of Applicants
Within 45 days from the
receipt of A2 Clearance
request
OA2
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Prepare Completed Staff Work (CSW) of appointment folders and transmit to OA1
Within 3 days from the
receipt of MPP and A2
Clearances of Applicants
CEAD, PAFPMC
Prepare/Process SDF of HRMPSB Minutes/Resolution and appointmentsfor CG’s approval
Within 10
working days after receipt
DCA, OA1
Oath Taking of Appointees
Within 2 days upon receipt of
approved appointments
4. Promotion
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Work Experience Sheet Unit
Indorsement from Unit
Personal Data Sheet (CS Form No. 2012 Revised 2017)
Downloadable online
Authenticated copy of Eligibility Civil Service Regional Office
Transcript of Records School
Diploma
DLO Clearance OA1
Individual Performance Commitment and Review (IPCR)
Concerned Personnel
PSA Marriage Contract (if applicable) Philippine Statistics Authority
PSA Birth Certificate
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Send PAF Message of the vacant positions for deliberation
None
2 weeks before the deadline of
submission of application
CEAD, PAFPMC
30
Forward application (endorsed by Commander) and requirementsat CEAD, PAFPMC
None Civ HR and Unit
concerned
Line upand inform final schedule of deliberation None
Within 2 days after the
deadline of submission of applications
CEAD, PAFPMC
Attend HRMPSB Deliberation
Conduct Board Deliberation None
CEAD, PAFPMC and
HRMPSB
Finalize HRMPSB Deliberation Result
Within 2 days after the
HRMPSB Deliberation
CEAD, PAFPMC and
HRMPSB
Inform internal applicants on the Deliberation Result and advise selected promotees tosubmit promotional appointment requirements
None
12 working days
CEAD
Prepare Minutes/Resolution of Deliberation, PDF, Appointment Forms
None
Submit requirements to CEAD, PAFPMC
None
Within 2 weeks after notice on
the result of deliberation
Prepare Completed Staff Work (CSW) of appointment folders and transmit to OA1
Within 3 days from the receipt of requirements
CEAD, PAFPMC
Prepare/Process SDF of HRMPSB Minutes/Resolution
Within 10
working days after receipt of
DCA, OA1
31
and CSW of appointments for CG’s approval
CSW of appointment
folders
Inform selected promotee on the approval of his/her appointment
None
Within 2 days upon receipt of
approved appointments
CEAD, PAFMC
Oath of Office/Assumption to duty
None
Within 5 days upon receipt of approved appointments
CEAD, PAFPMC/DCA, OA1
5. Compulsory or Optional Retirement and Separation
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Request
Unit
AGO Form 110 with picture
Indorsement from Unit signed by Unit Commander
Retirement Form (for RA 1616 only)
Application for Life Insurance Benefit (GSIS Form)
Original copy of GSIS policy contract
Unit Clearance
DLO Clearance DLO
AFAC Clearance AFAC
PSA Birth Certificate (for RA 8291 only) Philippine Statistics Authority
Latest SALN Person concerned
Waiver for Physical/PE Result Unit Declaration of Pendency/Non-Pendency Case
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents
None CEAD
Prepare STL for indorsement to OA1 requesting approval by CG,
None 1 day CEAD
32
PAF on the said request
Issuance of Orders once the request for retirement/separation has been approved
None OAFA
6. Resignation
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Resignation Letter
Unit
AGO Form 110 with picture
Indorsement from Unit signed by Unit Commander
Unit Clearance
DLO Clearance DLO
AFAC Clearance AFAC
Statement of Last Payment AFFC
Service Record PAFPMC
Integrated Performance and Commitment Review (IPCR) Concerned Personnel
Latest SALN
Waiver for Physical/PE Result
Unit CSC Form 6 - Leave Form (if to commute leave credits)
Leave Ledger (if to commute leave credits)
Ombudsman Clearance Office of the Ombudsman
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents
None CEAD
33
Prepare STL for indorsement to OA1 requesting approval by CG, PAF on the said request
None 1 day CEAD
Request for Ombudsman Clearance
PhP150.00 2 days CEAD
Issuance of Orders once the request for resignation and commutation (if applicable) has been approved
None OAFA
Preparation of STL to AFFC for processing of the commutation
None 1 day CEAD
7. Commutation of Leave Credits for Retiring/Separating Personnel
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Resignation Letter
Unit AGO Form 110 with picture
Indorsement from Unit signed by Unit Commander
Unit Clearance
DLO Clearance DLO
AFAC Clearance AFAC
Statement of Last Payment AFFC
Service Record PAFPMC
Latest SALN Concerned Personnel
Waiver for Physical/PE Result Unit
34
CSC Form 6 - Leave Form (if to commute leave credits)
Leave Ledger (if to commute leave credits)
Ombudsman Clearance Office of the Ombudsman
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents
None CEAD
Prepare STL for indorsement to OA1 requesting approval by CG, PAF on the said request
None 1 day CEAD
Request for Ombudsman Clearance
PhP150.00 2 days CEAD
Issuance of Orders once the request for commutation has been approved
None OAFA
Prepare of STL to AFFC for processing of the commutation
None 1 day CEAD
8. Leave to be Spent Abroad
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Request Unit
AGO Form 110 with picture
35
Indorsement from Unit signed by Unit Commander
Unit Clearance
DLO Clearance DLO
AFAC Clearance AFAC
Photocopy of Passport and Visa (if applicable)
Concerned Personnel
Service Record PAFPMC
Latest SALN Concerned Personnel
Integrated Performance and Commitment Review (IPCR) Unit CSC Form 6 - Leave Form
Affidavit Concerned Personnel
Travel Insurance
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents None CEAD
Prepare STL for indorsement to OA1 requesting approval by CG, PAF on the said request
None 1 day CEAD
Forward request to OTAG, GHQ (for Civ HR SG-18 and above)
None 1 day CEAD
Issuance of Orders once the request for commutation has been approved
None OAFA
Inform requesting unit of the approval of the applied leave to be spent abroad
None 1 day CEAD
36
9. PAF Survivor Financial Assistance
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Request
Unit Indorsement from Unit signed by Unit Commander
Death Certificate of deceased family member
Concerned Personnel Birth Certificate
Marriage Contract (if applicable)
Latest Payslip
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents None CEAD
Prepare STL to AFFC for processing
None 1 day CEAD
10. PAF Mutual Relief System
Office or Division: Civilian Employees Affairs Department
Classification: Simple
Type of Transaction: G2G
Who may Avail: Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Death Certificate
Concerned Personnel
Marriage Certificate (if claimant is spouse)
Waiver of Rights to Claim (if there is more than 1 claimant)
Photocopy of ID of Claimant
Certificate of Lifetime Membership (if applicable)
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
37
Complete required documents for submission to CEAD, PAFPMC
Ensure completeness of documents None CEAD
Prepare STL to AFFC for processing
None 1 day CEAD
38
V. FEEDBACK AND COMPLAINTS
Feedback and Complaints Mechanisms
Complaint Box at PAFPMC Procurement and Testing Department, Testing
Branch, Col Jesus Villamor Air Base, Pasay City
Survey form during conduct of examinations
Philippine Air Force Personnel Management Center official Facebook page
iPM and SMS mo si CO, PAFPMC (Provide Messages and Suggestions to
improve the Management Systems and Services of PAFPMC)
LTC Antonio Rafael H Abundabar PAF (GSC)
Cp Nr: 09162180523
FB Account: Abundabar Tony
39
VI. LIST OF FIELD OFFICES/PROCESSING CENTER
Recruitment Processing Centers
Head Office:
Philippine Air Force Personnel Management Center Procurement and
Testing Services, Col Jesus Villamor Air Base, Pasay City
Field Office/Processing Centers:
Luzon
ODP, 600th ABG, Clark Air Base, Mabalacat City, Pampanga
W1, 5th FW Basa Air Base, Floridablanca, Pampanga
W1, 58-th ACWW, San Fernando City, La Union
ODP, TOG 1, Loakan Airport, Baguio
ODP, TOG 2, Cauayan Airport, Cauayan City, Isabela
ODP, TOG 3, Camp Servillano Aquino, Tarlac City
C1, AETDC, Fernando Air Base, Lipa City
W1, TOWWEST, Antonio Bautista Air Base, Puerto Princesa City,
Palawan
Visayas
ODP, 560th, ABG, BGEN Benito N Ebuen Air Base, Lapu-Lapu City
ODP, TOG 6, Dingle, Ilo-ilo City
ODP, TOG 6 TACP, Camp Alfredo Montelibano, Bacolod City
ODP, TOG 8, Tacloban City
528th DAST, Negros Oriental State University Main Campus II,
Dumaguete City
Mindanao
ODP, 530th ABG, Edwin Andrews Air Base, Zamboanga City
ODP, TOG 10, Cagayan de Oro City
ODP, TOG 11, Sasa, Davao City
ODP, TOG 12, Datu Odin Sinsuat, Cotabato City
ODP, TOS, Rajah Buayan Air Station, General Santos City
40
Office of the Air Force
Provost Marshal
41
I. Mandate:
To effectively and strictly adhere all matters pertaining to the maintenance of
order and discipline, enforcement of laws, orders and regulations in support to the
accomplishment of the PAF mission.
II. Vision:
Zero Offense, Zero Tolerance
III. General Function:
Assists and advises the CG, PAF by keeping him informed on all matters pertaining to the maintenance of order and discipline; enforcement of laws, orders and regulations.
IV. Service Pledge:
We, the military and civilian personnel of the Office of the Air Force Provost Marshal, Headquarters Philippine Air Force commit to serve our clientele both the military and civilians and adhere to the rule of law.
Specifically we shall:
Address all complaints whether walk-in or letter complaint accordingly by its
merit.
Act on complaints with cause/substantiated by summoning the respondent for
confrontation. If no amicable settlement will be arrived at, respondent will be
summoned to shed light on the complaint against him/her and shall be given ample
time to present pieces of evidence and witnesses.
Oblige the investigator on the case, after thorough evaluation, to prepare the
Investigation Report (IR) containing the necessary attachments/exhibits collated with
the dispositive portion containing the investigator’s recommendation. Likewise, the
investigator prepares the SDF of AFPM addressed to the approving authority (CG,
PAF) summarizing the facts and finding on the case with the recommendation. Then,
it will be submitted to AFPM for his appreciation/approval/signature.
Submit to CG, PAF the final copy of the SDF upon AFPM’s approval and
signature thereon in coordination with AJA and concurrence of A-1 and A-2 (for cases
of their concern) thru CAS and VC, PAF for approval of the recommended action.
Inform the Unit Commander concerned of the recommended action as
approved by CG, PAF.
Treat all complaints with utmost confidentiality.
42
1. Issuance of OAFPM Loan Clearance
The Office of the Air Force Provost Marshal issues loan clearances that the
Case Documentation and Monitoring System (CDMS) records do not show any
pending case against the loan applicants.
Office or Division: Administrative Branch
Classification: Complex Type of Transaction Loan Clearance
Who may avail: a. Active military personnel b. PAF Civilian Human Resource
CHECKLIST OF REQUIREMENTS WHERE TO SECURE For loan clearance: For Married Military/Civilian Personnel: 1. Unit non-pending case 2. Duly signed certification of Spouse’s Consent. 3. Dependent ID or any valid ID of spouse. For Single Military/Civilian Personnel:
1. Unit non-pending case duly issued by 2. Certification of single status
Unit Provost Marshal (PM) or Inspector General (IG). AFA/agency issuing the valid ID Unit PM or IG Unit Admin Officer
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Present loan form and/or request for loan clearance
Receive and process the loan clearance
None 1-2 minutes Duty NCO
Fill-up the loan clearance form and file copy
Record check name of loan clearance requester
None 1-2 minutes Duty NCO
Log-in for loan clearance control number
Admin Officer will sign the loan clearance
None 1 minute Admin Officer/
Authorized Signatories
Receives copy of loan clearance
OAFPM releases the loan clearance
None 1 minute Duty NCO
43
2. Receiving of Complaint
The Office of the Air Force Provost Marshal receives and addresses all
complaints whether walk-in or letter complaint accordingly by its merit.
Office or Division: Public Assistance and Complaint Branch Classification: Simple
Type of Transaction Complaint
Who may avail: a. Active/Retired Military Personnel b. Active/Retired Civilian Employees c. Civilian Complainants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Complaint Sheet/Letter Complaint Relevant/Pertinent Supporting Documents
CLIENT STEPS
AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Complainant files complaint
Interview complainant None 20 - 30 mins Duty
Investigator/NCO
Summon complainant and respondent
Prepares summons to complainant and respondent
None 1 - 2 mins Duty
Investigator/NCO
Complainant and respondent appear before OAFPM as summoned
Sets parties for confrontation and mediation for possible amicable settlement
None 20 – 40 mins Duty
Investigator/NCO
Complaint referred to Unit assignment of respondent, if parties failed to amicably settle, to conduct formal investigation
Unit conducts formal investigation: Interviews and obtains sworn statements of complainant, respondent and witnesses. Requires submission of evidence (especially documentary evidence). Issues Formal Charge to respondent. Prepares Report of Investigation (ROI).
None 30 days Unit Investigator
44
V. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
Isumbong Mo Kay Chief 09959961375
OESPA, HPAF 09551155772
arta.gov.org [email protected]
[email protected] 478-5091 | 478-5099
45
PAF One-Stop Shop DLO Clearance System
Office of the AC of AS for Personnel, A-1
Internal Service
46
PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System aims to
speed up the long process of the Philippine Air Force DLO clearance issuance by
systemizing the process of checking and flagging of personnel with pending case(s)
or derogatory remark(s) in various clearing offices/units such as but not limited to OA-
2, OAFPM, OAJA, OESPA and OA-1.
The DLO Clearance is issued to PAF military and civilian personnel to support their
request for Promotion, Reenlistment, Awards, Schooling, Commissionship, Call to
Active Duty, Filler Officer Duty, ETAD/SOT and all other request with similar purpose.
Office or Division: Office of the AC of AS for Personnel, A-1
Classification: Simple
Type of Transaction: Government to Government
Who may avail: All PAF Military and Civilian Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PAF Assigned Personnel
Basic Request (1 original copy) Unit of requesting party
GHQ Assigned Personnel
Basic Request (1 original copy)
Non-pending Case Clearance(1 original copy)
Unit of requesting party
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSI
BLE
Submit the required document(s) to DLO shop for initial assessment
Receive the required document(s) and check for completeness
None
1 Minute
NCOIC, DPDA and Clearance Clerk
Proceed to waiting area Start processing the request of DLO clearance
2 Minutes
Receive the DLO clearance
Issue the DLO clearance
1 Minute
Sign on the receiving log book
Ensure completeness of data in the receiving log book
1 Minute
TOTAL None 5 Minutes
47
Feedback and Complaint
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Answer the feedback form and drop it at the designated drop box located at Office Guard Lobby, OA-1. Contact info: 854-6710; 09055438889 or [email protected]
How feedbacks are processed
Every Friday, the Director, DPDA and NCOIC, DPDA open the drop box and compiles and records all feedback submitted. Feedback requiring answers will be addressed immediately. The answer of the Office will be relayed to the concerned within three (3) days of the receipt of the feedback.
How to file a complaint Answer the complaint form and drop it at the designated drop box located at Office Guard Lobby, OA-1. Complaints can also be filed via telephone call. Make sure to provide the following information: - Name of person being complained - Incident - Evidence
How complaints are processed
The Director, DPDA and NCOIC, DPDA open the complaint drop box every Friday and evaluate each complaint. The NCOIC, DPDA shall inform the Chief Clerk, OA-1, Director for Administration, Director, DPDA and Executive Officer, OA-1 on the received complaints. Upon evaluation and approval of A-1, the Director, DPDA shall initiate investigation and complaints shall be referred directly to personnel concern for comment or explanation. The NCOIC, DPDA shall create a report after the investigation and shall submit to A-1 for appropriate action. The NCOIC, DPDA will recommend feedback to the client subject to approval of A-1. For inquiries and follow-ups, complainants may contact the following: 854-6710; 09055438889
Contact Information of CCB, PCC, ARTA
ARTA: [email protected] / 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS) OA-1: 854-6710; 09055438889
48
Office of the Assistant Chief of Air for Civil-
Military Operations, OA-7
49
I. Mandate:
Assist and advise the Commanding General, Philippine Air Force in the
exercise of command and management of all Civil-Military Operations (CMO) to
include the political, social, economic, and psychological dimension of military
operations and other activities embracing the relationships between and among the
military establishment, civilian, military, and community-at-large.
II. Vision:
To be become a fully equipped and manned Office by 2028 capable of providing
effective assistance and guidance to the Command regarding the political, social,
economic, and psychological dimension of military operations and other activities
embracing the relationships between and among the military establishment, civilian,
military, and community-at-large.
III. Mission:
To effectively provide assistance and advice supporting the stakeholder
engagement efforts of the Command as well as build stakeholder confidence and
support to the overall mission of the Command.
IV. Service Pledge
We, the men and women of the Office of the Assistant Chie of Air Staff for CMO,
OA-7 undertake and uphold to provide effective assistance to the Filipino People in
support to building stakeholder support and confidence to the Command.
50
1. Civic Action Activities
(It may depend on the availability of Doctors wit
hin 15-Km radius from a PAF Base.)
Office or Division: Directorate for Civil Affairs, OA-7 Classification: Complex to Highly Technical
Type of Transaction Government to Client, Government to Business, Government to Government
Who may avail: Civilian, Government, Business Checklist of Requirements Where to Secure
Letter Request Requesting party
CLIENT STEPS
AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit letter request
1. Coordination and collaboration with requesting Party.
None 3-4 weeks Civil Affairs personnel
2. Draft DF/PAF MSG to concerned Office/Unit for comment/ recommendations
3. SDF for CG, PAF approval and information
4. Sending of reply letter to Requesting Party signed by AFA
5. Execution of Activity with corresponding UPR/OPR
6. Consolidation of AAR
51
2. Environmental Activities
(PAF personnel is composed of Colonel Jesus Villamor Air Base (CJVAB) Tenant
units within 15-Km radius from CJVAB)
Office or Division: Directorate for Civil Affairs, OA-7
Classification: Complex to Highly Technical Type of Transaction Government to Client, Government to Business,
Government to Government Who may avail: Civilian, Government, Business
Checklist of Requirements Where to Secure
Letter Request Requesting party CLIENT STEPS
AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit letter request
1. Coordination and collaboration with requesting Party.
None 3-4 weeks Civil Affairs personnel
2. Draft DF/PAF MSG to concerned Office/Unit for comment/ recommendations
3. SDF for CG, PAF approval and information
4. Sending of reply letter to Requesting Party signed by AFA
5. Execution of Activity with corresponding UPR/OPR
6. Consolidation of AAR
52
3. Socio-Cultural Activities
Office or Division: Directorate for Civil Affairs, OA-7
Classification: Complex to Highly Technical Type of Transaction Government to Client, Government to Business,
Government to Government Who may avail: Civilian, Government, Business
Checklist of Requirements Where to Secure
Letter Request Requesting party CLIENT STEPS
AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit letter request
1. Coordination and collaboration with requesting Party.
None 3-4 weeks Civil Affairs personnel
2. Draft DF/PAF MSG to concerned Office/Unit for comment/ recommendations
3. SDF for CG, PAF approval and information
4. Sending of reply letter to Requesting Party signed by AFA
5. Execution of Activity with corresponding UPR/OPR
6. Consolidation of AAR
53
4. Civil Relation (Depends on the availability of Aircraft,)
Office or Division: Directorate for Civil Affairs, OA-7 Classification: Complex to Highly Technical
Type of Transaction Government to Client, Government to Business, Government to Government
Who may avail: Civilian, Government, Business
Checklist of Requirements Where to Secure
Letter Request Requesting party
Clearance/Base access OA-2 CLIENT STEPS
AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit letter request
1. Coordination and collaboration with requesting Party.
None 3-4 weeks Civil Affairs personnel
2. Draft DF/PAF MSG to concerned Office/Unit for comment/ recommendations
3. SDF for CG, PAF approval and information
4. Sending of reply letter to Requesting Party signed by AFA
5. Execution of Activity with corresponding UPR/OPR
6. Consolidation of AAR
54
5. Community Relation (15-Km Radius from a PAF Air Base)
Office or Division: Directorate for Civil Affairs, OA-7 Classification: Complex to Highly Technical
Type of Transaction Government to Client, Government to Business, Government to Government
Who may avail: Civilian, Government, Business
Checklist of Requirements Where to Secure
Letter Request Requesting party
CLIENT STEPS
AGENCY ACTION FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit letter request
1. Coordination and collaboration with requesting Party.
None 3-4 weeks Civil Affairs personnel
2. Draft DF/PAF MSG to concerned Office/Unit for comment/ recommendations
3. SDF for CG, PAF approval and information
4. Sending of reply letter to Requesting Party signed by AFA
5. Execution of Activity with corresponding UPR/OPR
6. Consolidation of AAR
55
6. Request/Invitation for Static and Kinetic Display
Provides assistance in showcasing the Command’s Equipment in order to
promote greater understanding and appreciation of the public regarding the Command
and gain popular support of the Filipino Populace. In particular, this service/assistance
features display of Combat Equipment, Humanitarian Assistance and Disaster
Reduction Equipment and New Replica of Aircraft under the AFP Modernization
Program.
Office or Division: Directorate for Public Affairs, OA-7
Classification: Complex
Type of Transaction Government to Client, Government to Business, Government to Government
Who may avail: Checklist of Requirements Where to Secure
Letter Request/Letter of Invitation Requesting Party
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Sent a letter request/Letter of Invitation
1.1 Request comment from involved PAF Units.
1.2 SDF for
approval of CG, PAF 1.3 Send PAF Message to involved PAF Units for their tasking
None
7 days
Public Affairs Pers
56
7. Request for Film Recording
Provides assistance to requesting party to use facilities, equipment and military
in uniform of the Command as part of their film recording/taping which will depend on
the availability of the particular request/s based on the Major Services.
Office or Division: Directorate for Public Affairs, OA-7
Classification: Complex Type of Transaction Government to Business, Government to Client
Who may avail:
Checklist of Requirements Where to Secure Submit a letter of request to Chief, Public Affairs Service (PAS) DND at least three (3) months prior to the actual shoot.
Requesting Party
Synopsis/Storyline/Script
Proposed date of start of actual taping
List of Production Team
Make and Plate Number/Conduction Sticker of the vehicles that will enter the military facilities
Schedule of the entire filming in case the shooting will be done inside camp
Proposed Memorandum of Agreement (MOA) with the AFP
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Requesting party who wish to avail the AFP equipment, facilities and/or personnel as part of a film shoot for a movie, series, commercials and advertisements should submit a letter of request to Chief, Public Affairs Service (PAS) DND at least three (3) months prior to the actual shoot with the following
1.1 Upon the completion of the initial requirements by the requesting party, PAS, DND shall forward the package to Civil Relations Service, AFP. 1.2 Prior the deliberation, CRSAFP, as the Co-Chairman of the DND-AFP Committee on films shall direct the Committee Members on the following responsibilities: 1.2.1 Staff Judge Advocate (SJA),
None At least three (3) months prior to the actual shoot
Public Affairs Personnel
57
requirements mentioned above.
CRSAFP will review the requesting party’s prosed MOA with the AFP; 1.2.2 Group Commander, Information Development Group (GC, IDG), CRSAFP will review the storyline/synop-sis and script; 1.2.3 Chief, Counter-Intelligence (CI) Division, Office of the Deputy Chief of Staff for Intelligence (J2) will conduct a security and background check on the list of production team; 1.2.4 Chief, Internal Security Operations Division (ISOD), Office of the Deputy Chief of Staff for Operations (J3) will determine the restrictions and availability of facilities and equipment for the utilization during the said filming. 1.3 In case of impediments on the above-mentioned tasks, concerned Committee Members shall inform the proponent for corresponding adjustments or revisions.
58
1.4 Upon action of the above-mentioned Committee Members on said tasks, the DND-AFP Committee on Films will convene to review the complied requirements. Further, inputs and suggestions of the Members shall also be consolidated on the deliberation. 1.5 After thorough review and finalization of tasks by the concerned Committee Members, the MOA shall be finalized by CRSAFP, with the assistance of the Office of the Judge Advocate General, AFP and the Requesting Party. Thereafter, the MOA will be processed accordingly for signature of the parties and the consequent approval of SND. 1.6 Upon the approval of SND of the MOA, PAS, DND will issue a Memorandum to the Chief of Staff of the Armed Forces of the Philippines (CSAFP) (Attention: J3 and J7) regarding the approval of the requesting party’s request. After
59
which, offices shall issue Directives to concerned units (Major Services, AFP-Wide Support and Separate Units or Unified Commands) depending on the requirements of the requesting party. 1.7 Concerned units will provide approved requirements of the requesting party and will render a report to J3 and J7 through their 3s and 7s. Copy to be furnished to the DND-AFP Committee on Films. 1.8 In addition, requests that only involve a few shoots at the façade of a certain camp or military establishment may be coursed through the Major Services. The processing of these requests shall be subject to the concerned Major Service’s procedures.
60
8. Request for Public Information Support
Provides assistance to the requesting party to amplify and highlight their
advocacy, programs and activities by the utilization of LED Boards, Radio Programs,
Social Media Platforms, Tarpaulins, Distribution of Information, Education and
Communication (IEC) materials.
Office or Division: Directorate for Public Affairs, OA-7
Classification: Complex Type of Transaction Government to Client, Government to Business,
Government to Government
Who may avail: Checklist of Requirements Where to Secure
Letter Request Requesting party CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Sent a letter request
1.1 DF for approval of A-7 1.2 Forwarded to AFPAO for posting (LED Board and official social media page) 1.3 Send PAF Message to lower Units for posting of promotional materials (tarpaulin and social media pages and accounts)
None
7 days
Public Affairs pers
61
V. FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Feedback may be sent through the official e-mail of the office ([email protected]; [email protected]), official Facebook Page of the office (https://www.facebook.com/pafvtv/) or through writing to the office with address Headquarters Philippine Air Force, Colonel Jesus Villamor Air Base.
How feedbacks are processed
How to file a complaint Complaints may be sent through the official e-mail of the office ([email protected]; [email protected]), official Facebook Page of the office (https://www.facebook.com/pafvtv/) or through writing to the office with address Headquarters Philippine Air Force, Colonel Jesus Villamor Air Base.
How complaints are processed
Contact Information: CCB PCC ARTA
(02)8932-0111 (02)8771-9722 8888
62
AGENCY NAME
Office of the Air Judge Advocate
63
I. Mandate:
To effectively, efficiently and equitably render legal services to the Philippine
Air Force (PAF) and its subordinate units for the legitimacy of every military action in
support of the accomplishment of the mission of the PAF.
II. Vision:
A professional and competent legal service anchored on truth, justice and
fairness responsive to the legal requirements of the PAF.
III. Mission:
To ensure that the activities of PAF proceed in accordance with law and
authority as the legal adviser of the Commanding General, PAF.
IV. Service Pledge:
We, the men and women of the
Office of the Air Judge Advocate,
undertake to uphold and render
JUSTICE
ASSISTANCE
GOOD CHARACTER
and
OBJECTIVITY
We, therefore, guarantee that our
services shall be in accordance with law,
rules and regulations, so help us God.
64
1. Issuance of OAJA Clearance/Certification
The Office of the Air Judge Advocate issues clearances that the PAF Court-
Martial records do not show any pending case against the loan applicants.
Office or Division:
Admin Branch
Classification: Complex
Type of Transaction:
Who may avail: a. Active military personnel b. PAF civilian employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For loan clearance: Military ID AFA
For certification: a. STL requesting for issuance thereof b. Relevant/Pertinent documents
Office/agency requesting the certification
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Present request for OAJA certification/ loan clearance
Receive and log-in the request
NONE 1-2 minutes Duty NCO
Verify name of clearance requester and the STL requesting for certification
NONE 1-2 minutes Duty NCO
Encoding of certification/ loan clearance
NONE 1-2 minutes Duty NCO
Printing of certification/ loan clearance
NONE 1 minute Duty NCO
Admin Officer will sign loan clearance/ certification
NONE 1 minute Admin Officer
Receives copy of certification/ loan clearance
OAJA releases the loan clearance/ certification
NONE 1 minute Duty NCO
65
2. Authentication of documents
The Office of the Air Judge Advocate certifies that the documents are certified
correct from the original copy presented to the Authenticating Officer.
Office or Division: Admin Branch
Classification: Simple Type of Transaction:
Who may avail: c. Active/Retired military personnel d. Military dependents e. PAF civilian employees f. PAF applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) Original copy of document to be authenticated
Office/Agency issuing the document
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Client conveys intent for authentication
Receive documents NONE 1-2 minutes Duty NCO
Verify genuineness of the original documents
NONE 3-5 minutes (depends on the no. of documents)
Duty NCO
If authentic, the photocopies will be stamped
NONE 3-5 minutes (depends on the no. of documents)
Duty NCO
Stamped copies to be signed by the Admin Officer
NONE 3-5 minutes (depends on the no. of documents)
Admin Officer
Client receives the authenticated documents
Documents will be released to the client
NONE 1 minute Duty NCO
66
3. Rendering legal advice
The Office of the Air Judge Advocate renders legal opinion and assistance to PAF units. In particular, Staff Judge Advocates are assigned to the different units of the PAF to cater to the latter’s needs in connection with legal issues and problems.
Office or Division: a. Military Affairs Branch b. Contracts Branch c. Claims Branch d. Professional Branch e. Justice Branch
Classification: Highly technical
Type of Transaction: Who may avail: a. Active/Retired military personnel
b. Military dependents c. PAF civilian employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Client signifies intent to avail legal advice
Provide legal advice form to be filled-up by the client.
NONE 1-2 minutes Duty NCO
Assess the nature of inquiry and refer the matter to concerned branch.
NONE 1-2 minutes Duty NCO/ Admin Officer
Client will be advised by a JAGS Officer
JAGS Officer will give the legal advice.
NONE 30 minutes to 1 hour (depending on the nature of the inquiry)
JAGS Officer
67
V. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
How feedbacks are processed
How to file a complaint
How complaints are processed
Contact Information of CCB, PCC, ARTA
ARTA: [email protected] : 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)
Office Address Contact Information
OAJA Jose P Laurel Hall of Justice, OAJA, CJVAB,
Pasay City
Globe: 09561571834 Smart: 09474591385
68
Air Force Dental Service
69
I. Mandate:
To be the primary Technical Staff Adviser of the CG, PAF on all matters
pertaining to the Dental Services within the Command.
II. Vision:
A professional well equipped Dental Service responsive to the needs of PAF
Personnel.
III. Mission:
To provide Dental Services to the PAF.
IV. Service Pledge:
We, the men and women of the Philippine Air Force Dental Service
Undertake to uphold and render
Dental Services responsive to the needs of the Philippine Air Force
We, therefore, guarantee that our services
shall be in accordance with law, Rules and regulations, so help me God
70
Dental Services
Office or Division: PAF Dental Service Classification: Simple
Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Military Identification Card Office of the Air Force Adjutant Military dependents Identification Card
PAF Civilian Employees Identification Card
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Admission
Admission section:
Log-in None 3 minutes
Duty Admission section
Dental record retrieval
None 5 minutes Duty Record
section
1. Examination
Office or Division: PAF Dental Service Classification: Simple
Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record
Dental Admission Section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Examination
Examination section:
Examination/charting
None 10 Minutes Examining
Dentist
Dental X-Ray None 15 Minutes
Duty X-ray Personnel
71
2. Preventive Dentistry
Office or Division: PAF Dental Service
Classification: Simple
Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Preventive Dentistry
Preventive section:
Oral Prophylaxis
None 30 Minutes Preventive
Section OIC
Post-Operative Instruction
None 5 Minutes Attending Dentist
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
72
3. Periodontics
Office or Division: PAF Dental Service Classification: Simple
Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
Radiograph Examination/ X-ray section
Medical history Periodontics section
Consent form Periodontics section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Periodontics
Periodontics Section:
Deep scaling None 30 Minutes per quadrant
Periodontics Section OIC
Scaling with surgical flap
None 1 Hour Per quadrant
Periodontics Section OIC
Post-Operative Instruction
None 5 Minutes Attending
Dentist
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
73
4. Tooth Restoration
Office or Division: PAF Dental Service Classification: Simple
Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record
Admission Section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Tooth Restoration
Restorative Section:
Per tooth
Class I cavity restoration
None 45 Minutes
Restorative Section OIC
Class II cavity restoration
None 1 Hour
Class III cavity restoration
None 1 Hour
Class IV cavity restoration
None 1 Hour
Class V cavity restoration
None 45 Minutes
Post-Operative Instruction
None 5 Minutes Attending Dentist
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
74
5. Tooth Extraction
Office or Division: PAF Dental Service
Classification: Simple Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
Radiograph Examination/ X-ray section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Tooth Extraction
Surgery section:
Per tooth
Anterior teeth None 45 Minutes
Surgery Section OIC
Posterior Teeth
None 1 Hour
Surgery Section OIC
Odontectomy on Anterior and posterior teeth
None 1 Hour and 30 Minutes
Special Surgery cases: Operculectomy Gingivectomy Apicoectomy Crown lenghtening
None
1 Hour and 30 Minutes
Post-Operative Instruction and medication
None 5 Minutes Attending Dentist
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
75
6. Endodontics
Office or Division: PAF Dental Service
Classification: Simple Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
Radiograph Examination/ X-ray section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Endodontics
Endodontic section:
Per appointment
Root Canal Treatment
None 1 Hour Endodontic Section
OIC
Post-Operative Instruction and Medication
None 5 Minutes Attending Dentist
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
76
7. Prosthodontics
Office or Division: PAF Dental Service
Classification: Simple Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
Dental Cast Prosthodontic section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Prosthodontics
Prosthodontic section:
Anterior tooth preparation
None 40 Minutes Attending dentist
Posterior tooth preparation
None 1 Hour and 15 Minutes
Attending dentist
Impression taking and bite registration
None 30 Minutes Prosthodontic Section OIC
Trial fitting None 1 Hour
Attending dentist
Installation of denture
None 30 Minute
Post-Operative Instruction
None 5 Minutes
Issuance and filling up of patient satisfaction survey forms
None 3 Minutes Duty Dental
Assistant
77
8. Orthodontics
Office or Division: PAF Dental Service
Classification: Simple Type of Transaction: Government to Citizen
Who may avail: Military personnel, dependents and authorized civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dental Health Record Admission Section
Dental Cast Orthodontic section
Medical History Orthodontic section
Consent form Orthodontic section
Radiograph X-ray section
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Orthodontics
Orthodontic section:
Impression and bite registration
Orthodontic materials will be provided by the patient but the professional fee is free
30 Minutes Orthodontic section OIC
Bracket Installation Upper and lower
2 Hours
Attending dentist
Adjustment (per seating for 1 to 2 years)
1 Hour
Impression 30 Minutes
Installation of Orthodontic Retainers
15 Minutes
Post-Operative Instruction
5 Minutes
Issuance of patient satisfaction survey forms
3 Minutes
78
V. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
Isumbong Mo Kay Chief 09959961375
OESPA, HPAF 09551155772
arta.gov.org [email protected]
[email protected] 478-5091 | 478-5099
79
V. LIST OF DENTAL DISPENSARIES
Dental Dispensaries Address Contact Number
Office of the Chief Air Force Dental Service
Col Jesus Villamor Air Base. Pasay City 09959961375
1301ST PAF Dental Dispensary
Col Jesus Villamor Air Base. Pasay City 09452474009
1302nd PAF Dental Dispensary
Basa Air Base, Floridablanca, Pampanga 09954341286
1303rd PAF Dental Dispensary
Fernando Air Base, Lipa, Batangas 09770146104
1304th PAF Dental Dispensary
BGEN Benito Ebuen Air Base, Mactan, Cebu 09771615293
1305th PAF Dental Dispensary
Wallace Air Station, San Fernando, La Union 09338121219
1306th PAF Dental Dispensary
Edwin Andrews Air Base, Zamboanga City 09175504878
1308th PAF Dental Dispensary
Major Danilo Atienza Air Base, Sangley Point, Cavite 09719695645
1309th PAF Dental Dispensary
Air Force City, Clark Air Base, Mabalacat, Pampanga 09177708929
80
Philippine Air Force Finance Center
81
I. Mandate:
To effectively and efficiently disburse funds of the PAF strictly in accordance
with laws and regulations outside PAF and renders report as required under existing
regulation and provides financial services to personnel and units including those
detailed outside PAF bases on sites and other clients’ agencies served by the PAF.
II. Vision:
A more capable and credible Air Force Finance Center equipped with automated and
integrated systems to provide financial services of global standards
III. Mission:
To provide financial services to the PAF
IV. Service Pledge:
We, the men and women of the
Philippine Air Force Finance Center,
Undertake to uphold and render
Efficient and effective
Financial services
We, therefore, guarantee that our
services shall be in accordance with law,
rules and regulations, so help me God
82
1. Financial Institution Loan Monitoring System (FILMS)
The Centralized Pay Operations Branch provides services to Financial Institutions for
the convenient way of monitoring the loans of PAF personnel’s and Civilian Employees.
Office or Division: Financial Operations Department (FOD)
Classification: Simple
Type of transaction: G2G
Who may avail: All PAF Personnel and Civilian Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY
ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Fill up the
application form and
submit all the
necessary
requirements. (1
hour)
N/A
None 1 hour Borrower
Assess the loan
through FILMS
and print the
FILMS Loan
Voucher (FILVO)
and Authority to
Deduct (ATD)
None 1 hour
Loan Validator
of Accredited
Financial
Institution
Validate the loan
to make the
necessary
changes in the
pay and
allowances of the
borrower
None
30 mins
Encoder and
Validator of PAF
Payroll System
83
Approve and
Release of check
None ½ day
Loan Validator
of Accredited
Financial
Institution
2. Other Collateral claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay
Office or Division: Centralized Claims and Processing Unit (CCP Br)
Classification: Simple
Type of transaction: G2G
Who may avail: MILITARY PERSONNEL
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unit Personnel order and unit
certification
Unit DPs/Adjutant
CLIENT STEPS AGENCY
ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit Unit
Personnel Order
with certification
to A1
Received Unit
personnel order
with certification
from A1
None 5 mins Validator
Import, validate, pre
audit, abstract and
update monitoring of
Unit Personnel
Order ,and forward
to AFAC
None 5 days Validator
From AFAC,
Received validated
Unit Personnel
order and create
payroll
None 40 mins Validator
84
Consolidate
Personnel order,
print payroll for
signature
None 1 day NCOIC,OIC
Group payroll
according to claims
and Batch for fund
request, and submit
to OFMAF
None 3 days Validator
Receive SAA from
AFFC (MFO), attach
and submit payroll
with SAA to AFFC
(MFO)
None 1 day Validator
AFFC (MFO) to
AFAC None 1 day AFFC –MFO
AFAC to AFFC -
VCS None 1 day AFAC
Prepare Debit
Advice per payroll,
sign by authorize
signatory and
submit to Landbank
for loading
None 2days CCP Br
Credit to Personnel
ATM account None 1-2days LBP
85
3. Other Collateral Pay (MAGNA-CARTA CE)
Office or Division: Centralized Claims and Processing Unit (CCP Br)
Classification: Simple
Type of transaction: G2G
Who may avail: CIVILIAN PERSONNEL
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unit Personnel order, unit certification,
Certification of Leave
Unit DPs/Adjutant
CLIENT STEPS AGENCY ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit Unit
Personnel Order
with certification
to A1
Received Unit personnel
order with certification
from A1 None 5 mins Validator
Import, validate, pre
audit, abstract and
update monitoring of Unit
Personnel Order , and
forward to AFAC
None
5 days
Validator
From AFAC,
Received validated Unit
Personnel order and
create payroll
None 40 mins Validator
Consolidate Personnel
order,
print payroll for signature
None 1 day NCOIC,OIC
Group payroll according
to claims and Batch for
fund request, and submit
to OFMAF
None 3 days Validator
Receive SAA from AFFC
(MFO), attach and
submit payroll with SAA
to AFFC (MFO)
None 1 day Validator
AFFC (MFO) to AFAC None 1 day AFFC –MFO
86
AFAC to AFFC -VCS None 1 day AFAC
Prepare Debit Advice per
payroll, sign by authorize
signatory and submit to
Landbank for loading None 2 days Encoder
Credit to Personnel ATM
account None 1-2days LBP
4. Other Collateral Pay (SUBSISTENCE ALLOWANCE - CE)
Office or Division: Centralized Claims and Processing Unit (CCP Br)
Classification: Simple
Type of transaction: G2G
Who may avail: CIVILIAN PERSONNEL
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unit Personnel order, unit certification,
DTR (meals)
Unit DPs/Adjutant
CLIENT STEPS AGENCY ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit Unit
Personnel Order
with certification
to A1
Received Unit
personnel order with
certification from A1 None 5 mins
Validator,
CCPBr
Import, validate, pre
audit, abstract and
update monitoring of
Unit Personnel Order
, and forward to
AFAC
None 5 days Validator,
CCPBr
From AFAC,
None 40 mins Validator,
CCPBr
87
Received validated
Unit Personnel order
and create payroll
Consolidate
Personnel order,
print payroll for
signature
None 1 day NCOIC,OIC
Group payroll
according to claims
and Batch for fund
request, and submit
to OFMAF
None 3 days Validator
Receive SAA from
AFFC (MFO), attach
and submit payroll
with SAA to AFFC
(MFO)
None 1 day Validator
AFFC (MFO) to
AFAC None 1 day AFFC –MFO
AFAC to AFFC -VCS None 1 day AFAC
Prepare Debit Advice
per payroll, sign by
authorize signatory
and submit to
Landbank for loading
None 2days CCP Br
Credit to Personnel
ATM account None 1-2days LBP
88
5. Variable Claim
Refer to any kind of regular pay and allowances which are not included in the preparation,
processing and payment under the PAF Payroll System within the pay period. It includes Long
Pay, Differential Promotion, Restoration of Pay and Allowances and Fractional Pay
Office or Division: Collateral Claims and Processing Branch (CCPBr),
Classification: Simple
Type of
transaction:
G2G
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
General or Special Order and
Confirmation Order
CCPBr or BFSO
CLIENT STEPS AGENCY
ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit confirmed
order from AFA to
AFFC (CCPBr)
Received and
encodes
individual claims
None 1-2 days Encoder
Print encoded
claims for pre-
audit/evaluation
None 10 mins Encoder
Forward Orders
to AFAC
for validation
(allow/disallow)
None 10 mins Encoder
Returns back the
order to AFFC
Approves
encoded claims
and print payroll
with designated
no.
None ½ day AFAC Personnel
Print payroll for
signature None 1 day Encoder
Payroll grouped None 1 day NCOIC
89
to batch for
request of funds
to OFMAF
OFMAF to forward
NCA and SAA
to AFFC
Forward
NCA/SAA to
CCPBr for
consolidation of
payroll
None ½ day MFO, AFFC
Forward payroll
to AFAC for pre-
audit to certify
adequate funds
None 1 day MFO, AFFC
AFAC to forward
payroll to AFFC
For issuance of
Transfer Check None 1 day
Ex-O and CO,
AFFC
Prepare and
submit ACIC to
AGDB (LBP)
None ½ day DRBr Personnel
Deposit checks
at LBP with
attached
database
None 15 mins DRBr Personnel
Wait for the
crediting to their
individual ATM
Account
ADA to be
forwarded to
LBP
None 15 mins CCPBr Personnel
90
6. PAF Provident Fund Loan
The Office of the PAF Provident Fund provides the granting of benefits and loans to
Officers and Civilian Employees of the Philippine Air Force for their Education or that of their
Children; for their hospitalization or that of their immediate dependents; for minor but
immediately needed repair of their houses; and for other similar purposes to be determined
by the Board of Trustees.
Office or Division: PAF Provident Fund
Classification: Simple
Type of
transaction:
G2G
Who may avail: All PAF Military and Civilian Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished Loan Application
Form with one (1) 2x2 Picture in Uniform
and notarized by Notary Public (with dry
seal) on First and Third Page
Provident Fund Office & Base Finance Service
Offices (BFSOs)
OFFICER: ETAD/CAD/Appointment Order/ Latest Promotion Order
EP: Latest ETE Order; Certification of Willingness to Re-enlist
CE: Appointment order as Regular for Civilian Employee
OAFA / PAFPMC
Certificate of Leave Credit Balance Unit DP
Latest 3 months pay slip (Original) Online, HAFFC, BFSOs
Discipline, Law and Order (DLO)
Clearance
OA1
Marital Consent or Certificate of
Singleness
Provident Fund Office, Base Finance Service
Offices (BFSOs)
Military ID/Civilian Employee ID OAFA
Attach photocopy of wife / husband’s ID.
(For married applicant)
Client’s Wife/Husband
Certification from Unit Personnel Officer Unit DP
91
CLIENT STEPS AGENCY
ACTIONS
FEES
TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Secure
Application Form.
Provide
application form
for the client
None 1 – 2 minutes Loan Processor
2. Secure all loan
requirements
stated above
3. Submit all loan
requirements to the
office of PAF
Provident Fund or
any BFSOs nearby
Receive and
validate the
completeness of
the Application
Form
None 3 minutes Loan Processor
Encoding in and
Printing of FILMS None 3 minutes Loan Processor
Printing of DV,
BURS and
Transmittal Letter
None 3 minutes Loan Processor
For Validation and
Recommendation
of the Fund
Custodian
None 10 minutes Fund Custodian
Validation of
FILMS None 5 minutes Loan Processor
Approval of the
General Manager None 30 minutes
General
Manager
For Signature of
CO, AFFC None 30 minutes CO, AFFC
For Signature of
Chief, AFAC None 1 – 2 days Chief, AFAC
Preparation of
ADA None 10 minutes Disbursing Clerk
Submission of
ADA to LBP for
Loading
None 5 minutes Disbursing Clerk
92
7. Payment of Water and Light
The Collection and Custody of Fund Branch will collect the payment services of lights
and water to Officers, Employees and Concessionaires for their electric and water
consumptions and promptly deposit in the bank
Office or Division: Collection and Custody of Fund Branch, Financial Operations
Department (FOD)
Classification: Simple
Type of
transaction:
G2G
Who may avail: All PAF Military, Civilian Personnel and Concessionaires
CHECKLIST OF
REQUIREMENTS
WHERE TO SECURE
Billing Statement Provided/distributed by BFMO
Order of Payment AFAC
CLIENT STEPS AGENCY
ACTIONS
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Wait for the Billing
Statement to be
delivered in their
doorsteps
None
Proceed to AFAC
to secure Order of
Payment
None
Proceed to HAFFC
or nearest BFSO
and pay their bills
with the Billing
Statement and
Order of Payment
Receives
the payment
and Order
of Payment
then issues
Official
Receipt to
the client.
Electric/water
bill 5 minutes
Cashier/Collecting
Officer
93
8. Cash Advance Processing
Disbursement and Remittance Branch process the unit cash advances for the use of the
requesting units. Likewise, ensures that submitted requirements is complete before
processing the check.
Office or Division: Disbursement and Remittance Branch, Financial Operations
Department (FOD)
Classification: Simple
Type of
transaction:
G2G
Who may avail: All PAF Military and Civilian Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Obligation Request and Status
Unit
Certification
Sub-Allotment Advice
Affidavit of Undertaking
Confirmation
Disbursement Voucher
CLIENT STEPS AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Submit the
validated voucher
Received and
check the
completeness
of submitted
Validated
Voucher
None 1 min NCOIC, BRBr
Prepare of
Check None 10 mins BRBr, Personnel
Signing and
approval of
Check
None 10 mins EXO and Chief,
BFSO
Preparation of
ACIC None 10 mins BRBr, Personnel
94
Signing and
approval of
ACIC
None 10 mins EXO and Chief,
BFSO
Submit ACIC
to LBP None 20 mins NCOIC, BRBr
Releasing of
Check to PAF
(Unit/ Office)
None Maximum of 3
months LBP
95
V. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
Isumbong Mo Kay CO (IMKC) Smart: 0939 9024190
Globe : 0917 3168381
96
VI. List of Offices
Office Address Contact Information
Headquarters, Air Force
Finance Center
Col Jesus Villamor Air Base,
Pasay City
0995481632
1st Base Finance Service Office Col Jesus Villamor Air Base,
Pasay City
2nd Base Finance Service
Office
Air Force City, Clark Air Base,
Mabalacat City, Pampanga
3rd Base Finance Service
Office
Basa Air Base, Floridablanca,
Pampanga
4th Base Finance Service
Office
Major Danilo Atienza Air Base,
Sangley Point, Cavite
5th Base Finance Service
Office
Fernando Air base, Lipa City,
Batangas
6th Base Finance Service
Office
Mactan Benito Ebuen Air Base,
Mactan, Cebu
7th Base Finance Service
Office
Antonio Bautista Air Base,
Puerto Princesa City
8th Base Finance Service
Office
Edwin Andrews Air Base,
Zamboanga
9th Base Finance Service
Office
Colonel Ernesto Rabina Air
Base, Crow Valley, Tarlac
10th Base Finance Service
Office
Wallace Air Station, La Union
11th Base Finance Service
Office
TOWSOL, Lucena City
12th Base Finance Service
Office
TOWEASTMIN
97
Air Force Medical Service
98
I. Mandate:
To be the primary Technical Staff Assistant to the CG, PAF on all matters pertaining to Medical Services support to keep the Air Force in the highest state of combat readiness and effectiveness.
II. Vision:
A world class Medical Service in meeting today's needs and tomorrow's
challenges through innovation and inspirational leadership.
III. Mission:
To lead the Air Force with Professional Health Care Administrators in
delivering the full spectrum and efficient health care system in order to maintain the
highest state of combat readiness and effectiveness within the command.
IV. Service Pledge:
We, the men and women of the
Philippine Air Force Medical Service
Pledge to affirm and support the
delivery of quality Health Care Services
to the needs of Philippine Air Force
We will take no part in any arrangement or improper dealings
that induce referral, treatment, or withholding of treatment
for reasons other than the patient’s welfare, so help me God
99
1. Emergency Medicine
Responsible for the care of illnesses or injuries requiring immediate
medical attention.
Office or Division: Emergency Medicine Department Classification: Government to Client
Type of Transaction: Simple
Who may avail: Military, Dependents and Civilians CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Identification Card Adjutant
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
Assessment Measurement of vital signs Medical management w/o ancillary services Medical management w/ ancillary services
Physical examination & history taking Physician assessment, evaluation & treatment Conduct of laboratory & diagnostic tests
None 2-5 mins 3 mins 15-30 mins 47 mins
ER Technician Nurse ER Doctor Med Tech and Rad Tech
TOTAL: 67-85 mins
100
2. Out-patient Services
Responsible for the conduct of consultation and treatment of
patients for minor illnesses and/or injury not emergent in nature.
Office or Division: Out-Patient Services Department Classification: Government to Client
Type of Transaction: Simple
Who may avail: Military, Dependents and Civilians CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Identification Card Adjutant
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
Assessment Measurement of Vital sign Medical Management w/o ancillary services Medical Management with ancillary services Referral to Visiting Consultant
Physical examination & history taking Nurse initial assessment Conduct of laboratory & diagnostic tests Physician assessment, evaluation & treatment
P 300.00 2-5 mins 3 mins 15 mins 47 mins 3-5 mins
Nurse Physician Med tech and Rad tech Consultant
TOTAL: 70-75 mins
101
3. Laboratory Services
Performs comprehensive array of vital tests that assist the
physicians in diagnosing and treating their patients.
Office or Division: Laboratory Section Classification: Government to Client
Type of Transaction: Simple
Who may avail: Military, Dependents and Civilians CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Laboratory Request Form ER, OPD, Wards
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
Specimen Collection Clinical Laboratory Urinalysis Hematology Serology Fecalysis
Extraction of Specimen Specimen Analysis Laboratory Result Printing
None 2 hrs and 40 mins Med tech Med tech & Pathologist
TOTAL: 160 mins
102
4. Pharmacy Services
Provides medication dispensing, preparation of medicines
prescribed by doctors, drug information and education and inventory
control.
Office or Division: Pharmacy Section
Classification: Government to Client Type of Transaction: Simple
Who may avail: Military, Dependents and Civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prescription Request Issuance Slip (RIS)
ER, OPD, Wards
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
Dispensing Counseling
Issuance of medicine
None 4 mins
3 mins
Pharmacist
TOTAL: 7 mins
103
5. Radiology Services
Performs medical imaging using different equipment such as Xray,
Ultrasound and CT Scan to diagnose and treat diseases.
Office or Division: Radiology Section Classification: Government to Client
Type of Transaction: Simple Who may avail: Military, Dependents and Civilians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Xray Request Form ER, OPD, Wards
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
XRay Ultrasound CT Scan
Imaging Reading and Evaluation
None
10 mins
Radiology Technologist Radiologist Sonologist
TOTAL: 10 mins
104
6. Physical Therapy
Responsible for providing therapeutic services such as physical
therapy, occupational therapy, wellness and health promotion.
Office or Division: Physical Medicine and Rehabilitation Services Classification: Government to Client
Type of Transaction: Simple
Who may avail: Military, Dependents and Civilians CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Form OPD, Wards
CLIENT STEPS
AGENCY ACTION
FEES TO PAID
PROCESSING TIME
PERSON RESPONSIBLE
Rehabilitation Treatment Counseling
Assessment Conduct of Treatment
None 3-4 hrs
Physician Physical Therapist
TOTAL: 3-4 hrs
105
V. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback Patients and clients may fill-up a survey form and comment boxes available at the nurse stations.
How feedbacks are processed All feedbacks are consolidated and reviewed by the Commanding Officer, PAF Military Treatment Facilities.
How to file a complaint Submit a letter of complaint address to the Chief Surgeon, Air Force/ Commanding Officer, PAF Military Treatment Facilities.
How complaints are processed All received complaints are being reviewed by the Grievance Committee and recommend appropriate action to the Commanding Officer for his approval. Further, complaints and actions taken are reported to the OA-1
OESPA, HPAF Contact number: 09551155772
Contact information of CCB, PCC, ARTA
8888 - Presidential Complaints Center 0908-8816565 - CSC Contact Center ng Bayan 1 - 2782 (ARTA) Anti-Red Tape Authority
106
VI. List of PAF Military Treatment Facilities
Office/PAF Military Treatment Facility
Address Contact Information
Office of the Chief Surgeon, Air Force
Headquarters, Philippine Air Force,
Colonel Jesus Villamor Air Base, Pasay City
09064770817/ 09333654269
Air Force General Hospital Colonel Jesus Villamor Air Base, Pasay City
09166268391
Fernando Air Base Hospital Lipa City, Batangas 09296982552
Air Force City Hospital Mabalacat City,
Pampanga 09338563035
Basa Air Base Hospital Floridablanca,
Pampanga 09420604170
Maj Danilo Atienza Air Base Hospital
Sangley Point, Cavite City
09159641588
Bgen Benito N Ebuen Air Base Hospital
Lapu-Lapu City, Cebu 09171485099
Edwin Andrews Air Base Hospital
Zamboanga City 09957981640
Wallace Air Station Medical Infirmary
San Fernando City, La Union
09230880103
107
5213rd Base Services Squadron
520th Air Base Wing
108
I. Mandate:
Promote integrity, accountability, proper management of public affairs and
property as well as to establish effective practices aimed at the prevention of graft and
corruption in government.
II. Vision:
be a credible and capable base services squadron responsive to the base
services requirements of CJVAB.
III. Mission:
To manage, operate and maintain the base facilities.
Functions:
Provides billeting, transient lodging and postal services. Provides over-all management and maintenance of the base facilities, outdoor recreation equipment resource, recovery and recycling programs. Performs refuse collections and disposal services and continuous upkeep and beautification of the base. Performs collection of water and electrical bills concessionaire’s fees and other dues when required Performs other tasks as maybe directed by group commander
521st
BSG.
IV. Service Pledge:
109
1. Base Housing and Billeting Branch (BHBB) Office
Office or Division:
Base Housing and Billeting Branch (BHBB)
Classification: Simple
Type of Transaction:
Application of Government Quarters
Who may avail: PAF Active Military Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Basic Request (PAF 110) 2. Latest SOI 3. Marriage Contract 4. Birth Certificate of Children 5. Latest SALN
Unit of Assignment of applying personnel.
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBL
E
Submission of requirements
Verification of lacking/incomplete requirements
N/A 5 Mins. BHBB
Personnel
Verification if the applicants has an awarded Government Quarters in other PAF Base
N/A 5 Mins BHBB
Personnel
Entering the applicants information into the data base for GQ applicants line-up.
N/A 5 Mins. BHBB
Personnel
Waiting for Board deliberation.
N/A BHBB
Personnel
Awarding of Government
Quarters
Board deliberation. N/A 2 hrs. PAF Housing
Board
Publication of Board Resolution.
N/A 2 weeks AFREO
Personnel
Issuance of Notice of Award to the newly awarded personnel.
N/A 1 week BHBB
Personnel
110
Issuance of Notice to Occupy
N/A 1 week BHBB
personnel
Signing of Contract of occupancy & other pertinent documents.
N/A 5 mins. BHBB
Personnel & Awardee
Office or Division:
Base Housing and Billeting Branch (BHBB)
Classification:
Simple
Type of Transaction:
Application of MOQ
Who may avail:
PAF Active Military Personnel
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Basic Request (PAF 110) 2. Latest SOI 3. Marriage Contract 4. Birth Certificate of Children 5. Latest SALN
Unit of Assignment of applying personnel.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submission of
requirements
Verification of lacking/incomplete requirements
N/A 5 Mins. BHBB
Personnel
Verification if the applicants has an awarded Government Quarters in other PAF Base
N/A 5 Mins BHBB
Personnel
Entering the applicants information into the data base for GQ applicants line-up.
N/A 5 Mins. BHBB
Personnel
Waiting for Board deliberation.
N/A BHBB
Personnel
111
Awarding of Government
Quarters
Board deliberation.
N/A 2 hrs. PAF Housing
Board
Publication of Board Resolution.
N/A 2 weeks AFREO
Personnel
Issuance of Notice of Award to the newly awarded personnel.
N/A 1 week BHBB
Personnel
Issuance of Notice to Occupy
N/A 1 week BHBB
personnel
Signing of Contract of occupancy & other pertinent documents.
N/A 5 mins. BHBB
Personnel & Awardee
Office or Division:
Base Housing and Billeting Branch (BHBB)
Classification: Simple
Type of Transaction:
Application of BOQ
Who may avail:
PAF Active Military Personnel Assigned at CJVAB
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Basic Request (PAF 110) 2. Latest SOI 3. Order of assignment at CJVAB
Unit of Assignment of applying personnel.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submission of requirements
Verification of lacking/incomplete requirements
N/A 5 Mins. BHBB
Personnel
Entering the applicants information into the data base for GQ
N/A 5 Mins. BHBB
Personnel
112
applicants line-up.
Issuance of Notice to Occupy.
N/A 1 week BHBB
personnel
Signing of Contract of occupancy & other pertinent documents.
N/A 5 mins. BHBB
Personnel & Awardee
Office or Division:
Base Housing and Billeting Branch (BHBB)
Classification: Simple
Type of Transaction:
Application of EPQ
Who may avail: PAF Active Military Personnel Assigned at CJVAB
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Basic Request (PAF 110) 2. Latest SOI 3. Order of assignment at CJVAB
Unit of Assignment of applying personnel.
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submission of requirements
Verification of lacking/incomplete requirements
N/A 5 Mins. BHBB
Personnel
Entering the applicants information into the data base for GQ applicants line-up.
N/A 5 Mins. BHBB
Personnel
Issuance of Notice to Occupy.
N/A 1 week BHBB
personnel
Signing of Contract of occupancy & other pertinent documents.
N/A 5 mins. BHBB
Personnel & Awardee
113
2. Base Facilities and Management Office (BFMO) Clearance
Office or Division: Base Facilities Management Office (BFMO)
Classification: Simple
Type of Transaction: Clearance
Who may avail: PAF Personnel, Civilian Human Resource and Concessionaires
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Request, Local housing Clearance, Promissory Note, Deed of Agreement to include residential address
PAF Housing Board (PAFHB)
Letter of Intent, DTI/SEC,CDA registration, BIR Registration, Mayors Permit, Brgy Permit, Resume, List of Employees, Security Clearance, One month advance and Two months deposit.
Renewal of Revocable Permit
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONS
IBLE
Submission of requirements
Verification if client have Existing Back Accounts in Lights and Water
N/A 5 Mins. BFMO
Verification if client have Existing Back Accounts in Base Housing (GQ’s, BOQ’s, MOQ’s, TEQ, TQ1 and Barracks
N/A 5 Mins BHBB
Verification if client have Existing Back Accounts in Base Concessionaire
N/A 5 Mins. Base
Concessionaire
For Approval/Signature Ex-O and SC, 5213rd BSS
N/A BSS
Releasing of Clearance
Issuance of BFMO clearance
N/A 5 Mins. BFMO
114
3. Electric and Water Billing Services
Office or Division:
Base Facilities Management Office (BFMO)
Classification: Simple
Type of Transaction:
Electric and Water Billing Services
Who may avail: PAF Personnel and Concessionaires
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Electric and Water Bills/Statement of Account
Settlement of Electric and Water Billing
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSI
BLE
Electric and Water
Bills/Statement of account
Conduct Electric and water meter Reading
N/A 3 Days BFMO
Encoding Reading at PAF Utility Management System (PUMS)
N/A 2 Days BFMO
Submission of Consumption report to AFFC, AFAC and COA.
N/A 1 Day BFMO
Deduction of Electric Bill from Payroll of PAF personnel who applied automatic salary deduction payment for their electric bill.
N/A 3 Days AFFC
Distribution of Electric and Water Bills
N/A 3 Days BFMO
115
Settlement of Electric Water
Bills
Issuance of Oder of Payment
N/A 3 Mins. AFAC
Settlement of Account
Depends on statement of
Account 3 Min. AFFC
Issuance of Official receipt
N/A 3 Min AFFC
Encoding Official Receipt at PAF Utility Management System (PUMS) for update of Records
N/A 2 Min AFFC
116
Documentary Requirements Needed for a Specific Purpose
Clearance for Military Personnel Retirement/Resignation Tab "A" Personnel Action Form (AFP AGO Form 110)
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Enlisted Personnel Retirement/Dependency Discharge Tab "A" Personnel Action Form (AFP AGO Form 110) Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Enlisted Personnel Retirement/Resignation Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous Present Unit assignments
Tab "D" Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Tab "F" Trainee Orders (3CT, 2CT, 1CT, Draftee)
Tab "G" Enlistment/Reenlistment Orders
Tab "H" Last Promotion Order
Officer Posthumous Retirement/Separation Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit Tab "C" Unit Military Leave Record from Present Unit
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Tab "F" Appointment Order
Tab "G" OTD/CAD/ETAD Orders
Tab "H" Last Promotion Order
Officer/Enlisted Personnel (Provident Fund Loan) Tab "A" Basic Request from Unit Tab "B" Statement of Service (SOS) from Unit
Tab "C" Military Leave Record from present Unit assignment
117
Officer/Enlisted Personnel (Leave to be Spent Abroad (LSA)) Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Military Leave Record from Unit
Tab "D" Completeness of Military Personnel File (MPF)
Officer/Enlisted Personnel (Other Financial-related Claims) Tab "A" Statement of Service (SOS) from Unit Tab "B Retirement/Resignation/Discharge Order
Officer/Enlisted Personnel (Promotion/ETAD/SOT) Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Completeness of Military Personnel File (MPF)
118
5. Base Concessionaire Management
Office or Division: Base Concessionaires Management (BCM)
Classification: Simple
Type of Transaction: Application of Business Space at CJVAB
Who may avail: All interested applicants for Business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent to Apply Business Space with attached SOI/Resume
Base Concessionaires Management
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONS
IBLE
Submission of Letter of Intent and SOI/Resume
Verification of requirements submitted by Concessionaires
N/A 3 Mins. BCM
Sorting of applicants according to date of application and services offered
N/A 10 Mins. BCM
Deliberation of Applicants
N/A 1-2 Hrs. BCB
119
Office or Division: Base Concessionaire Management (BCM)
Classification: Simple
Type of Transaction: Rental and Garbage Billing Services
Who may avail: All Concessionaires
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Rental and Garbage Bills Base Concessionaires Management
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSI
BLE
Settlement of Rental
and Garbage Fee Bills
Distribution of Rental and Garbage Fee Bills
N/A 2 Days BCM
Securing of Order of Payment of the concerned concessionaire
N/A ASAP Concessiona
ire
Issuance of Order of Payment
N/A 10 Mins. AFAC
Issuance of Official Receipt
N/A 5 Mins. AFFC
Encoding of O.R. Numbers on the Collection Report
N/A Before the day
ends AFFC
120
Office or Division: Base Concessionaire Management (BCM)
Classification: Simple
Type of Transaction: Renewal of Revocable Permit
Who may avail: All Concessionaires
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Intent to Apply/Renew Business Space 2. Resume/SOI of the Owner/Operator with 2x2 and
1x1 picture 3. List Of Employees duly certified by the
Owner/Operator 4. Security Clearance (Base I.D. duly issued by ODI,
520th ABW) 5. Billing for One (1) Month Advance and Two (2)
Months Deposit 6. Medical Certificate of Food Handlers (Food Related
Services) 7. Sanitary Permit (Food Related Services)
Base Concessionaires Management
8. DTI Registration (Food Related and Basic Services) 9. CDA Registration (Credit Cooperatives) 10. SEC Registration (Financial Institutions) 11. BIR Registration (Credit Cooperatives and Financial
Institutions) 12. Mayor’s Permit (Credit Cooperatives and Financial
Institutions) 13. Brgy Permit (Food Related and Basic Services)
Concerned Government Agency
CLIENT STEPS
AGENCY ACTIONS FEES TO BE
PAID PROCESSIN
G TIME
PERSON RESPONS
IBLE
Submission of
requirements to BCM
Verification of requirements submitted by Concessionaire
N/A 5 Mins. BCM
121
Office of the Air Force Adjutant
122
I. Mandate
Be the operational and administrative supervisor of the command for administrative services.
III. Service Pledge
The Adjutant General’s Service, as an indispensable component of the Armed Forces of the Philippines, demands from its members prompt and sincere service governed by the core values of loyalty, honesty, integrity and reliability. AGS members are guided by this Creed1:
We, the members believe that one attains: LOYALTY, by providing service to our clientele with utmost dedication and devotion to duty imbued with the majesty of thoughts and loftiness of ideals. HONESTY, by being morally and spiritually upright, sincere in serving both military and civilian personnel, their dependents and legal beneficiaries, from the moment they enter the service, until they are finally separated or retired optionally, compulsorily or by force of circumstances. INTEGRITY, by having a sound moral principle in the dispensation of awards, decorations and recognitions to deserving AFP personnel and further vowing that we will never be remiss in doing so.
And, lastly, RELIABILITY, by being worthy of their trust and confidence and always dependable in the performance of the mandated tasks inherent to Adjutant General’s Service.
To all these, we in Adjutant General’s Service, in order to sustain goodwill and strong sense of responsibility, do hereby pledge and dedicate ourselves to uphold and promulgate this creed.
Colonel Jesus Villamor Air Base, Pasay City
123
1. Issuance of Statement of Service (SOS) and Military Leave
Record
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Secures queuing number from the office duty guard and proceeds to Records Branch Waiting Area to fill-up Request Form while waiting for his/her number to be called.
Office duty guard provides queuing number
NONE
Depends on the number of clients ahead
of him/her.
2
Proceeds to the window teller/clerk present Request Form and all documents for validation of requirements.
Receives accomplished request/queuing stub from requesting personnel or his/her authorized representative; Checks completeness of required attachments and advices concerned personnel to submit lacking requirements before his/her SOS can be prepared or to sign the promissory note provided by RMB indicating the date of the submission of the lacking documents.
NONE 10 Minutes
3
Counter checks submitted SOS with existing files on hand and: a. Forwards results of
validated documents to the Encoders for generation of SOS, or
b. Informs applicant/client of any discrepancy found in his/her documents.
NONE 30 Minutes
4
NCOIC and Chief, RMB check and counter sign the SOS for perusal of AAFA and signature of AFA *Once signed by AFA, Admin Br will log onto their Record Book and hand-over SOS to Message Center.
NONE 30 Minutes
5
Proceeds to Window Teller (Message Center) to claim requested SOS.
Affixes dry seal for signed SOS and/or F-30; Releases signed copy of SOS to concerned personnel and forwards file copy to RMB Records Assistant for filing in the MPF.
NONE 10 Minutes
Notes: Succeeding requests for MLR will not be entertained unless lacking documents as stated in the promissory note has been provided.
124
2. Steps in Filing for Issuance of Military Leave Record (F-30)
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Secures queuing number from the office duty guard and proceeds to Records Branch Waiting Area to fill-up Request Form while waiting for his/her number to be called.
Office duty guard provides queuing number
NONE
Depends on the number of clients ahead
of him/her.
2
Proceeds to the window and presents to the teller/clerk the Request Form and all required documents for validation.
(For purposes other than retirement or separation) Receives accomplished Request Form/queuing stub from requesting personnel or his/her authorized representative; Checks completeness of required attachments; Check the completeness of documents found in the Military Personnel File (MPF); If not complete or updated, advise the concerned applicant/client to submit lacking requirements before his/her Military Leave Record (MLR) can be prepared or to sign the promissory note provided by RMB indicating the date of the submission of the lacking documents.
NONE 10 Minutes
3
Researcher verifies the following based on records on hand: a. orders of commutation availed of by client
b. leave orders/records included in the MPF of concerned personnel
c. existing leave order on file not inserted in the MPF
*Forwards the validated MLR to the Encoders to generate the MLR
20 to 60 minutes
depending on length of
service and number of previous
assignments
(For retirement/resignation/ reversion/dependency discharge and commutation of unused leave balance) Researcher to validate on the following a. leave records from all
previous units.
1 to 2 weeks depending on
length of service,
number of previous
assignments and existing number of applicants
125
b. orders of commutation availed of by client
c. leave orders/records included in the MPF of concerned personnel
d. existing leave order on file not inserted in the MPF
e. forwards the validated MLR to the Encoders.
4
Encoder generates the MLR and notifies requesting personnel thru text message/call to retrieve, verify, sign and return the MLR to the RMB Window teller/Clerk for signature of AFA
Depends upon the availability
of the applicant.
5
NCOIC and Chief, RMB check and counter sign the MLR for perusal of AAFA and signature of AFA *Once signed by AFA, Admin Br will return MLR to RMBr.
30 minutes
6
Proceeds to Window Teller (Message Center-for other purposes) (RMBr- for Retirement/Separation Purposes) to claim requested MLR
Message Center personnel affixes dry seal for signed MLR; Releases signed copy of MLR to applicant and forwards file copy to RMB Records Assistant for filing in the MPF.
5 minutes
126
3. Issuance of AFP Identification Card (AFPIC)
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Proceeds to the ID Section to secure and fill-up ID Application Form then proceed to RMBr for verification
Receives accomplished application form; Checks completeness of attachments (if any) and requires requesting personnel to submit lacking requirements and surrender old or damaged ID before his/her AFP ID application can be processed; Issues control number for new ID applicants and for lost or damaged IDs; In case of loss of issued ID, requires applicant with Police Blotter Report and Affidavit of Loss.
None 10 Minutes
2
Verifies and signs the ID Application Form then advices the applicant to proceed to the ID Section.
None 5 Minutes
3
Proceeds to ID Section for AFP IC processing
Encodes personnel or dependent’s data; Scans thumbmark and signature; Takes picture of the applicant or scans 2x2 picture for non-appearing applicants; Verifies the encoded data with the applicant.
None 5 Minutes
4
Pays for applicable fees and log on to the Record Book
Receives applicable fees for ID processing; - Asks applicant to sign on the logbook upon release of ID.
P 55.00 5 Minutes
127
4. Steps in Securing a Copy of Administrative Orders Using Smart phones
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Proceeds to the window teller/clerk for and ask specific order. *Only orders issued from 01 October 2018 up to present are available for download.
Search requested order
None
10 Minutes
2
Search for the WiFi Access Point with SSID: oafa.dis and connect using the password 12345678.
Allows the requesting personnel to borrow the reference copy of the requested order
None
1 Minute
3
Open preferred mobile browser then type the address Oafaqr.ml
None
1 Minute
4
Allow Camera permission when prompted.
None
1 Minute
5
Using your smartphone, capture the Quick Response (QR) Code located at the upper left portion of the document.
None
1 Minute
128
Documentary Requirements Needed for a Specific Purpose
Officer Retirement/Resignation
Tab "A" Personnel Action Form (AFP AGO Form 110)
Tab "B" Statement of Service (SOS) from Unit Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Enlisted Personnel Retirement/Dependency Discharge
Tab "A" Personnel Action Form (AFP AGO Form 110)
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Enlisted Personnel Retirement/Resignation
Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous Present Unit assignments
Tab "D" Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Tab "F" Trainee Orders (3CT, 2CT, 1CT, Draftee)
Tab "G" Enlistment/Reenlistment Orders
Tab "H" Last Promotion Order
Officer Posthumous Retirement/Separation
Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from Present Unit Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Tab "F" Appointment Order
Tab "G" OTD/CAD/ETAD Orders
Tab "H" Last Promotion Order
Officer/Enlisted Personnel (Provident Fund Loan)
Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Military Leave Record from present Unit assignment
Officer/Enlisted Personnel (Leave to be Spent Abroad (LSA))
Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Military Leave Record from Unit Tab "D" Completeness of Military Personnel File (MPF)
129
Officer/Enlisted Personnel (Other Financial-related Claims)
Tab "A" Statement of Service (SOS) from Unit
Tab "B Retirement/Resignation/Discharge Order
Officer/Enlisted Personnel (Promotion/ETAD/SOT)
Tab "A" Basic Request from Unit
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Completeness of Military Personnel File (MPF)
130
V. Feedback and Complaints
FEEDBACK FORM
We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for compliments, complaints or
suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong mapabuti ang paghatid ng aming serbisyo sa
pamamagitan ng inyong papuri, reklamo o puna, at suhestiyon.)
Nature of Transaction/Uri ng transaksiyon (Check the choices below/Guhitan ang mga pagpipilian sa ibaba):
Compliment (Papuri)󠄫
Complaints (Reklamo/Puna) Issuance of Military Leave Record Issuance of Statement of Service
Issuance of Certification of Employment Issuance of AFP Identification Card Issuance of Administrative Orders
Inquiries (Katanungan) Suggestion (Suhestiyon)
__________________________________________________________________________
__________________________________________________________________________ ________________________________________________________
Name/Pangalan (optional/maaring ipagpaliban) ___________________________________________________________________
_ Contact Number/Telepono (optional/maaring ipagpaliban) ___________________________________________________________________
_ Mailing Addres/Tirahan (optional/maaring ipagpaliban) ___________________________________________________________________
_ Person/Unit/Division involved (tao o yunit na sangkot) ___________________________________________________________________
_ Date of Transaction (Petsa ng Transaksiyon)________________________________ Time of Transaction (Oras ng
Transaksiyon)_________________________________