Philippe Chereque Business Travel Today and Tomorrow · 2019. 9. 24. · business-to-human (B2H)...
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American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license. Philippe Chereque President, American Express GBT Business Travel Today – and Tomorrow
Transcript of Philippe Chereque Business Travel Today and Tomorrow · 2019. 9. 24. · business-to-human (B2H)...
American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any
of its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express
logo are trademarks of American Express and are used under limited license.
Philippe CherequePresident, American Express GBT
Business Travel Today – and
Tomorrow
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
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Companies succeed when they put
the right people in the right places,
when and where it matters most
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
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What makes that challenging?
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
After-hour
Surprises
Increased
Costs
Geo-political
issues
Travel
Risks
Confusing
Policies
Poor Data
Quality
Macro
Trends
Tedious
Shopping
Inclement
Weather
Leakage
Cybersecurity
Security
Issues
Technology
Issues
Content
Fragmentation
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
4This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
After-hour
Surprises
Increased
Costs
Geo-political
issues
Travel
Risks
Confusing
Policies
Poor Data
Quality
Macro
Trends
Tedious
Shopping
Inclement
Weather
Leakage
Cybersecurity
Security
Issues
Technology
Issues
Content
Fragmentation
Travel management companies
(TMCs) should connect the dots and
provide a complete solution
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).
No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019 GBT
Travel Services UK Limited.
The Power of One: the TMC providing end-to-end solutions
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Robust Content Inventory
Business-to-consumer
(B2C) Experience
Breakthrough Technology
Traveler Care
Data Security
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
Connecting the Dots for the Traveler
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Voice
Technology
Third-party Integrations
Biometrics
ProactiveJourney
ManagementBlockchain
New Agent
Products
Traveler Profile
Travel Data
Supplier Content
AMERICAN EXPRESS GLOBAL
BUSINESS TRAVEL (GBT)
CORE TECHNOLOGY PLATFORMAutomation
Machine LearningAdvanced
Collaboration
Tools
Chatbots
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).
No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019 GBT
Travel Services UK Limited.
Traveler Care Evolution
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Build Core Technology Platform
Transition from
business-to-business
(B2B) to B2C-centric
traveler technology
2015–2018
Shift Service from B2B to B2H
Elevate care through tech-enabled,
consistent global service for
business-to-human (B2H) relationship
2019 and Beyond
Seamless Interaction
Service through humans when
you need it— and tech when you
don’t—across the traveler’s
entire journey
Our Goal
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
User Experience Is Evolving Along with Traveler Needs
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CONSISTENT, PERSONALIZED, AND PROACTIVE SERVICE AT EVERY TOUCH POINT
Personalized Recommendations
My Travel Counselor
Proactive Servicing
Know-me
Cross-channelConsistency
Easy to Use
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (GBT).
No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019 GBT
Travel Services UK Limited.
Content Distribution and New Distribution Capability: What Really Matters
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This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
Combining with HRG to Build a Foundation of Growth
The best elements of GBT and HRG merged into one
+
Other Closed Acquisitions since 2014
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Announced 2019
Global Consistency and Security
BreakthroughTechnology
Best-in-class Traveler Care
This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel
(GBT). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. © 2019
GBT Travel Services UK Limited.
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2020 and Beyond Traveler experience
Complete content
Small-to-medium
enterprise growth
Thank You
