CUSTOMER handbook

PHILADELPHIA GAS WORKS

pgworks.com

ABOUT US

Since 1836, Philadelphia Gas Works has provided safe and reliable natural gas delivery to the people, businesses, and communities of Philadelphia. Today, PGW is the largest municipally owned natural gas utility in the country.

Being owned by the City of Philadelphia means we work for Philadelphia. We focus on providing the best services and options we can to meet the needs of Philadelphia today … and tomorrow.

Find out more about PGW’s legacy of service and reliability at pgworks.com

We Work for Philadelphia

PGW is also one of the largest employers in the city, creating jobs and supporting the local economy 24 hours a day, 7 days a week. Our hardworking teams visit every street and avenue of Philadelphia to monitor and maintain 6,000 miles of underground pipeline, which serve almost 500,000 residential customers and over 25,000 business customers.

table of contents

Why Natural Gas ..................................................................... 2

Natural Gas Safety .................................................................. 2

Contact Us ............................................................................. 4

Locations ............................................................................... 6

Manage Your Account Online .............................................. 8

Ways to Pay ............................................................................ 8

Trouble Paying Your Bill? ....................................................... 9

Understanding Your Bill ....................................................... 12

Explanation of Charges ....................................................... 16

Ways to Save - EnergySense, Parts & Labor and Energy Saving Tips .................................................................. 18

How to Turn On or Disconnect Service ............................... 19

Other Service Options - Gas Choice, Landlord Programs ..... 20

Business Customers .............................................................. 21

Pipeline Improvement Program ............................................. 22

Careers at PGW ..................................................................... 24

Emergency Hotline: call immediately if you smell gas or have an unsafe condition 215-235-1212.

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WHY NATURAL GAS

DID YOU KNOW? NATURAL GAS SAFETY

Natural gas has no smell, so we add an unpleasant, rotten egg-like odor. If you think you smell natural gas or have an unsafe condition, leave the area immediately, and then call PGW at 215-235-1212. For your saFety, iF you smell gas, do not:

• Use electrical devices.

• Useanopenflame,matches, or lighters.

• Try to locate the source of the gas leak.

• Try to shut off any natural gas valves or appliances.

• Start vehicles.

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Natural gas is safe, reliable, clean, and green!

• Choosing natural gas from PGW means supporting local jobs and boosting the local economy;

• Natural gas supports energy independence;

• Natural gas is clean burning and leaves no soot or ash behind;

• By choosing natural gas, you can reduce your carbon footprint and decrease your home’s environmental impact by almost 40 percent.

• Trytoputouttheflamesifnaturalgas ignites.

• Re-enter the building or return totheareauntilaqualified representative says it is safe to do so.

3

PROTECT YOURSELF AGAINST CARBON MONOXIDE Carbon monoxide (CO) is an odorless, colorless, poisonous gas that can cause illness or death. Protect yourself and loved ones from carbon monoxide poisoning by following these tips:

• Have your appliances, chimney, orflueservicedregularlybyaqualifiedtechnician.

• Install a battery-operated CO detector in your home.

• Replace batteries in your CO detector.

• Never use an oven or gas range to heat your home.

• Avoid burning charcoal in enclosed spaces.

CONTACT USQuestions about your bill? Please have your account number ready.

Commercial Resource Center Business Customers215-235-7077 Hearing Impaired Line (TTY)215-236-4646

Confidential Gas Theft/Tampering Line24 hours a day, seven days a week.215-684-6383

File or follow up on a claim215-684-6535

Call Before You DigDial 811. Safe digging begins with a call to PA One Call. It’s the law.

Be Sure Before You Open the DoorDial 911. Guard against imposters posing as utility workers.

facebook.com/MyPGW

@MyPGW

Nextdoor.com/MYPGW

PhillyGasWorks

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Emergency Hotline Call immediately if you smell gas or have an unsafe condition. 24 hours a day, seven days a week.215-235-1212

Residential Customer Service, Billing & PaymentsMonday – Friday, 8 a.m. - 6 p.m.215-235-1000 New Service Installation

• Residential Customer 215-684-6730

• Business Customer 215-684-6740

• Industrial Customer 215-684-6671

Bill Collection – Collections, payment arrangements and shut off noticesMonday – Friday, 8 a.m. - 4 p.m.215-235-1777

Informacíon y Servício en Español 215-235-2175

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• Pay a bill• Apply for gas service• Apply for LIHEAP and Crisis • Enroll in special programs and budget bill plans• Schedule a service visit • Transfer gas service• Receive additional utility assistance

Visit a Customer Service Center to:

GERMANTOWN212 West Chelten Ave.Tues., Wed., Fri. 9 a.m. – 5 p.m.

NORTH PHILADELPHIA1337 West Erie Ave.Mon., Wed., Thurs.9 a.m. – 5 p.m.

WEST PHILADELPHIA5230 Chestnut St.Mon.,Tues., Wed., Fri.9 a.m. – 5 p.m.

OUR LOCATIONSServing Philadelphia residents

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SOUTH PHILADELPHIA 1601 South Broad St. Mon., Wed., Thurs.9 a.m. – 5 p.m.

CENTER CITY1137 Chestnut St.Mon.,Tues., Thurs., Fri.9 a.m. – 5 p.m.

FRANKFORD4410 Frankford Ave.Tues., Thurs., Fri.9 a.m. – 5 p.m..

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When you register for PGW’s online My Account service at pgworks.com, you give yourself the freedom to pay your bill from anywhere, at any time. After registration, we’ll send you an email with a link to view your bill and make a payment. Pay from your checking or savings account, or use your debit or credit card free of charge.

Get more from My Account with auto pay* and e-bill from PGW. Withe-billyougetmonthlye-mailnotificationswhenyourbillisready to be viewed online, and auto pay gives you the comfort of easy, secure, and automatic payments on your due date.

* Note: it can take up to two months for auto pay to begin on your account. Customers should continue to pay their bill until the auto pay confirmation appears on your PGW bill.

Manage Your Account OnlinePay Online and Go Green!

WAYS TO PAY

By MailA check or money order can be mailed to:Philadelphia Gas WorksP.O. Box 11700Newark, NJ 07101-4700 By PhoneTo pay by phone, call 215-235-1000. Bills can be paid by phone using a credit card or check. There is a $2.95 third-party payment processing fee for payments. In PersonTo pay in person, visit one of our six convenient Customer Service Centers (see pages 6-7).

At an Alternative Payment Center Use these alternative payment centers to pay your PGW bill.

• MoneyGram (Formerly Traveler’s Express) – Third-party payment processing fee may apply

• IPP of America• AmeriCash• CheckFree

Customers are advised to call alterative payment centers listed here before visiting.

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PGW offers a variety of assistance programs to help customers pay their natural gas heating bills. If you need assistance making monthly payments, PGW can help.

Trouble Paying Your Bill?

Continues on next page9

Payment Arrangements

• Eligible PGW customers who have fallen behind on their gas bills can apply to pay back their arrears over time. Call 215-235-1777.

Budget Billing

• For residential customers who are current on their PGW account, Budget Billing spreads your natural gas costs across a full year to help youavoidbigseasonalfluctuationsin your bill.

Customer Responsibility Program (CRP)

With CRP, income-eligible residential customers have one less worry. CRP gives discounts to customers by charging a monthly amount based on household size and income instead of natural gas costs. CRP also allows customers to eliminate past due charges.

For eligibility requirements:

• Visit pgworks.com/crp;

• Visit a PGW Customer Service Center (see Pages 6-7).

LIHEAP Low Income Home Energy Assistance Program

LIHEAP is a federal grant program that helps customers in need pay their heating bills. Grants are based on household size and income and it doesn’t matter if you rent or own.

To qualify, customers must:

• Meet current federal poverty level guidelines;

• Complete the application form, including providing the names and social security numbers of all household residents; and

• Supply proof of household income.

Find out more about LIHEAP and start your application at pgworks.com/liheap or at one of PGW’s Customer Service Centers (see pages 6-7).

For more information about how to apply, call 215-235-1000.

Crisis Grant Program

Low-income customers can also apply for a Crisis grant to restore service or avoidshut-off.

To qualify, customers must:

• Meet the federal poverty guidelines;

• Be in danger of termination or utility service needs to be restored.

Applications must be submitted at a designated Crisis Intake Site. Call 215-560-1583 for your nearest site and for more details on completing an application.

Trouble Paying Your Bill?

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UESF Utility Emergency Services Fund

A privately funded grant provided for low-incomecustomerstohelppayoffthe balance of their utility bills.

UESF Grant Guidelines:

• Only available after all public sources of support have been exhausted;

• Matched by PGW up to the grant amount;

• If grant and PGW do not reduce a customer’s balance to zero, the differencemustbepaidbythecustomer before the grant and match are applied;

• Customers (including LIHEAP and Crisis) can only apply once every 24 months.

Visit uesfacts.org for an application or call 215-972-5170 with additional questions.

Third-party Notification Service

Thethird-partynotificationserviceensures that if an enrolled customer receivesashut-offnotice,PGWalso sends a copy of the notice to a customer-designated caregiver, family member, or organization. Third-party recipients do not receive copies of monthly bills.

CARES Customer Assistance Referral and Evaluation Program

A referral and information program to help customers with special circumstances (i.e., medical emergencies, unemployment, and hardships) pay their utility bills.

For more information on any payment assistance program, call 215-235-1000 and a PGW customer service representative will assist you.

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PB_20160727093000.dat PHILADELPHIA GAS WORKSPage:Gas Leak Emergencies: 215-235-1212

Billing & General Information (English & Espanol): 215-235-1000Access Your Account Online: www.pgworks.com Billing Date:

Account Number:

MONTHLY STATEMENT

Questions or Complaints about your bill? Please call us before the due date at 215-235-1000, or write to: PGW P.O. Box 3500, Phila., PA 19122-0050Please return this portion with your payment.

Write your account number on your check or money order made payable to Philadelphia Gas Works

Account Number:Due Date:Please Pay:Place "X" in box for

address corrections. Printcorrections on reverse side.

Amount Enclosed:

Philadelphia Gas WorksP.O. Box 11700Newark, NJ 07101-4700

Jun 08, 20169999999999

1 of 3

From May 06, 2016 thru Jun 07, 2016 (32 Days)JANE DOE1234 MAIN STPHILADELPHIA PA 19122

Jul 01, 2016$115.51

9999999999

0099999999998000000000232564

JANE DOE1234 MAIN STPHILADELPHIA PA 19122

Billing SummaryPast Due AmountCurrent Charges $113.77Adjustments $1.74

Total Amount Due ByJul 01, 2016 $115.51

Average daily temperature 67.5 °F. Your average daily cost is $3.56 compared to

$3.57 last year.

- Your total usage is 1093 Ccf. - Your average monthly usage is 91.08 Ccf.

Your Natural Gas Supplier

NATURAL GAS SUPPLIER456 MAIN STREETPHILADELPHIA, PA 19003(999) 999-999NATURGASSUPPLIER.COM

Vacationing this summer? Sign up for E-bill through MyAccount and have your PGW bill sent directly to your email. Gopaperless at pgworks.com

Be Sure Before You Open the Door. Before letting anyone claiming to be a utility worker into your home, always ask forID. Unsure? Call PGW or 911.

Declare your independence from writing checks every month! Sign up for Autopay by visiting the Customer Care section ofpgworks.com.

Standard Bill Sample

How to Contact UsOur emergency number and general phone number can be found here. You can also visit us online to access your account information.

Easy-to-read Bill SummaryHere you can find a summary of your account activity including current charges, any past due amounts and your total amount due. A detailed breakdown of your charges can be found on page threeof the bill.

PGW NewsHere you will find relevant account information, energy savings tips, and more.

Energy Usage InformationA 24-month graph displays a snapshot of your energy usage including the average daily temperature for the billing period as well as your average daily cost compared to the previous year. This will help you monitor your usage and energy saving efforts.

Payment StubTear off this portion of your bill and return it with your payment; the stub includes your account information for your convenience. Save on the cost of an envelope and stamp - make a free payment through Autopay. Visit pgworks.com

Customer Account NumberUse this number when requesting information about your account or when paying your bill.

Amount Due and Date This section reflects the total amount due and the date that it is due.

Understanding Your Bill

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2

EXAMPLE OF STANDARD RESIDENTIAL PGW BILL

13

3

EXAMPLE OF STANDARD RESIDENTIAL PGW BILL

Continues on next page

Standard Bill Sample

General InformationHere you can find general contact information, office hours, and locations to our customer service centers.

Explanation of TermsThis section contains a detailed explanation of terms that could be found on your bill.

Pennsylvania’s Gas ChoiceImportant information about natural gas supplier options.

GENERAL INFORMATION

EXPLANATION OF TERMS

NATURAL GAS SUPPLIER

RIGHTS & OBLIGATIONS

VISIT A CUSTOMER SERVICE CENTERACCESS YOUR ACCOUNT ONLINEwww.pgworks.com (9AM TO 5PM)CONTACT US BY PHONE Center City Gas Leaks & Emergencies (24/7) 212 W. Chelten Ave. (T, W, F)215-235-1212 Germantown

S. Philadelphia Billing & General Information (8am to 6pm, M-F) 1601 S Broad St. (M, W, TH)215-235-1000Appliance Service Frankford215-235-2050 4410 Frankford Ave. (T, TH, F)Report Theft of Gas 215-684-6383 1337 W. Erie Ave. (M, W, TH)N. Philadelphia Hearing Impaired TTY Line W. Philadelphia 215-236-4646

BUDGET PLAN – This plan is available to all residential customers who are not in arrears. It spreads your payments over a 12 month plan.You may start the Budget Plan at any time. To do so, or for more information, call 215 235-1000 or visit any of our Customer ServiceCenters.CCF - 100 cubic feet of gas. This is a measure of gas usage. DEKATHERMS (DTH) - A measure of the heat content valueof gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas. One DTH equals approximately ninehundred seventy cubic feet. MCF - 1,000 cubic feet of gas.COMMODITY CHARGE – The charge for basic gas supply service which is sold either by volume (ccf or mcf) or heating value (dekatherms).

DISTRIBUTION CHARGES – The charge for delivery of natural gas from the city gate to the consumer.DISTRIBUTION SYSTEM IMPROVEMENT CHARGE – The charge for the increased replacement of infrastructure (e.g. pipes) which iscalculated by applying the same percentage to both the customer charge and the distribution charge.

CUSTOMER CHARGE – A monthly charge to cover NGDC costs such as maintaining the lines, meter reading and billing.

GAS COST ADJUSTMENT – Amount billed or credited each month to account for differences between projected and actual gas supply costsof the Natural Gas Distribution Company.METER READING INFORMATION – PGW shall use its best effort to obtain an actual meter reading regularly, and at least every six monthsfor customers without automatic meter reading devices. When the meter is not read, we estimate your gas use. To avoid estimates, you mayread your own meter and tell us the reading by calling 215 232-2244 at any time. We also offer stamped, pre-addressed postcards, which you can use to send us your meter reading by the specified date. To request a supply of these cards, call 215 235-1000,or write us at P.O. Box 3500, Philadelphia, PA 19122.MIGRATION RIDER – Applies to customers switching to an alternative gas supplier or interruptible service. Credits or surcharges acustomer’s bill for gas costs that the company paid during the time that the customer bought gas from PGW but which have not yet been fullyrecovered from or paid back to customers.NATURAL GAS DISTRIBUTION COMPANY (NGDC) –A state regulated natural gas utility which owns the gas lines and equipmentnecessary to deliver natural gas to the consumer.PAYMENT AGREEMENT PLANS – If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our CollectionDepartment at 215 235-1777 or visit any of our Customer Service Centers.STATE SALES TAX –An approximate amount of your bill that is used to pay taxes to the Commonwealth of Pennsylvania.WEATHER NORMALIZATION ADJUSTMENT (WNA) –An adjustment approved by the Pennsylvania Public Utility Commission as a way tohelp PGW stabilize its income and operate more efficiently within its budget during the heating season.

If you have selected a Natural Gas Supplier other than PGW, the Natural Gas Supplier is responsible for the billing of Natural Gas Suppliercharges. PGW will bill for gas delivery according to the tariff for your rate class. Commodity prices and charges are set by the Natural GasSupplier you have chosen. The Public Utility Commission regulates the distribution prices and services.

A summary of your rights and obligations as a PGW customer will be made available upon request. A Rate Schedule and an explanation ofhow to verify the accuracy of a bill and an explanation of the various charges will be made available upon request.

Mailing Address

NameElectronic Check Recovery AuthorizationStreet

When you pay by check, preauthorized bank draft, ACH, or by atelephone authorized transaction you expressly authorized PGW,if your check is dishonored or returned for any reason, toelectronically debit your account for the amount of the checkplus a processing fee not to exceed the state maximum legallimit (plus all applicable sales tax). The use of a check forpayment is your acknowledgment of this policy and its terms.

ZipStateCity

( )

( )

Telephone

Service Location (Address of Property)

Street

City State Zip

Telephone

5230 Chestnut St. (M, T, W, F)

1137 Chestnut St. (M, T, TH, F)

PB_20160727093000.dat

Page:Billing Date:Account Number:

Jun 08, 20169999999999

3 of 3JANE DOE1234 MAIN STPHILADELPHIA PA 19122

Next Meter Read:Cycle #:Meter #:Meter DetailGas Pressure Factor:Multiplier Service Point ID:

999999991.0000

061.000

Aug 05, 20169999999999

From ToUsage(Ccf)

ConversionFactor

TotalThermsTypeReadingDate Date Type DifferenceReading

05/06/2016 46387 Actual Actual4650106/07/2016 114 114.00 1.0591 120.73

SA ID# 9999999999, 1234 MAIN STCommercial Heat & Domestic

CurrentBasicCharges

Delivery Charges

Customer Charge @ $18.00 .......................................................................................... $18.00

Distribution Charge 114 Ccf @ $0.64162 ................................................................... $73.14

Distribution System Improvement Charge 5% .......................................................... $4.56

Weather Normalization Adjustment ............................................................................ $55.34

Migration Rider 114 Ccf @ -$0.3269 ........................................................................... -$37.27

Total Delivery Charges ......................................................................................................... $113.77__________

Total Current Billing Charges .............................................................................................. $113.77__________

Adjustments for SA ID # 9999999999AdjustmentDetail Late Payment Charge $1.74.....................................................................................................

Total Adjustments $1.74.................................................................................................................

Your estimated gas price to compare is $0.42245 per CCF.This may change in March, June, September andDecember.

PGWMessages

Shopping Information Box

When shopping for Natural Gas with a Natural Gas Supplier, please provide the following:

PGW Account #:Service Point ID:Rate Class:Rate Schedule:

If you are already shopping know your contract expiration date.

9999999999

General Service CommercialGSC

9999999999

Standard Bill Sample

Payments ReceivedThis section details the payments you have made so you can see exactly how you paid and the total amount we received.

Meter DetailThis section outlines the details of your meter reading including meter number and approximate next meter read date.

Current Basic ChargesThis section details your current charges. Refer to the back of your bill’s first page for a detailed explanation of these charges.

Distribution System Improvement ChargeThe charge for the increased replacement of infrastructure (e.g. pipes) which is calculated by applying the same percentage to both the customer charge and the distribution charge.

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EXAMPLE OF STANDARD RESIDENTIAL PGW BILL

31115

Explanation of ChargesBUDGET PLAN – This plan is available to all residential customers who are not in arrears. It spreads your payments over a 12-month plan. You may start the Budget Plan at any time. To do so, or for more information, call 215-235-1000 or visit any of our Customer Service Centers.

CCF – 100 cubic feet of gas.

DEKATHERM (DTH) – A measure of the heat content value of gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas. One DTH equals approximately nine-hundred-seventy cubic feet.

MCF – 1,000 cubic feet of gas.

COMMODITY CHARGE – The charge for basic gas supply service which is sold either by Volume (CCF or MCF) or heating value (dekatherms).

CUSTOMER CHARGE – A monthly charge to cover PGW costs such as maintaining the lines, meter reading, and billing.

DISTRIBUTION CHARGES – The charge for delivery of natural gas from the city gate to the customer.

GAS COST ADJUSTMENT – Amount billed or credited each month toaccountfordifferencesbetweenprojected and actual gas supply costs of PGW.

METER READING INFORMATON – PGWshalluseitsbestefforttoobtainan actual meter reading regularly and at least every six months for customers without automatic meter reading devices. When the meter is not read, we estimate your gas use. To avoid estimates, you may read your own meter and tell us the reading by calling 215-235-2050atanytime.Wealsoofferstamped, pre-addressed post cards, which you can use to send us your meterreadingbythespecifieddate. To request a supply of these cards, call 215-235-2050, or write to us at P.O. Box 3500, Philadelphia, PA 19122.

PAYMENT AGREEMENT PLANS – If you are behind and cannot pay your fullbill,PGWoffersspecialpayment plans for eligible customers. Call our Collection Department at 215-235-1777 or visit any of our Customer Service Centers.

STATE SALES TAX – An approximate amount of your bill that is used to pay taxes to the Commonwealth of Pennsylvania. WEATHER NORMALIZATION ADJUSTMENT (WNA) – An adjustment approved by the Pennsylvania Public Utility Commission as a way to help PGW stabilize its income and operate moreefficientlywithinitsbudgetduringthe heating season.

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Want to better understand your next PGW bill?

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WAYS TO SAVE

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EnergySense Conservation Programs

PGWEnergySenseoffersvaluablerebates and grants to residential and commercial customers who make energyefficientupgradestonewandexisting builidings. With EnergySense grants and rebates, customers get paid to upgrade and save on their energy bills. Call 855-PGW-SOLVES or visit pgwenergysense.com to begin saving.*Flexible low-interest loans are available to eligible borrowers for energy-related improvements through the Pennsylvania Housing Finance Agency Homeowners EnergyEfficiencyLoanProgram (PHFA HEELP) 800-822-1174, phfa.org Natural Gas Home Heating ConversionBy upgrading your home to natural gas heat, you aren’t only saving on the cost to heat your home, but you will also be eligible for a $500 gas credit toward your PGW bill. If you already use natural gas for cooking, water heating, or clothes drying, then making the switch is easy! Take the next step to a cleaner, more efficientheatingsourcebycalling 215-684-6700.

Natural Gas Home Water Heater Conversion

Upgrading your residential water heater to natural gas is quick, easy, andaffordable!PluswiththeincentivesofferedfromPGW,youwillbeeligiblefora $200 or $500 credit towards your PGW

Project: 2017 PGW Parts and Labor revised logo (Draft A)

bill for each conversion made. Not only will you save on water heating costs, but you will be happier knowing your home is always equipped with hot water. For more information and to see if you qualify, call 215-684-6700.

Parts and Labor Plan

Appliance breakdowns are inconvenient, costly and hard to predict. Our Parts & Labor Plan covers most parts and repairs for natural gas appliances at residential homes across Philadelphia, eliminating the stress and expense of equipment breakdowns. Whether you have one property or a hundred, protecting them is quick, easy and secure at pgworks.com/plp or call 215-235-2050.

Energy Savings Tips

• Install a programmable thermostat and set your thermostat between 65 and 70 degrees when you are home. Keep in mind warmer temperatures are recommended for homes with ill or elderly persons or infants.

• Turn your water heater temperature to “warm” (or “low”).

• Open drapes and shades during the day to allow sunlight to heat your home and remember to draw shades each evening.

• Use ceiling fans to recirculate your warm air.

Turn Off Service

Be sure to notify PGW at 215-235-1000 atleastsevendaysbeforetheshutoffor transfer to avoid unnecessary costs. You are responsible for gas used at the property until PGW can access your metertoshutitoff.

A note for landlords: If you are requesting a gas service shutoffforatenant,download and submit a notarized Voluntary Discontinuance Form from pgworks.com.

HOW TO TURN ON ORDISCONNECT SERVICE

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New to the area? Moving out? There are three convenient ways to turn on natural gas service from PGW to a residential property.*

To get started you must have a gas line and a meter installed at the property, then you can either:

1) Visit pgworks.com/turn-service-on andfillouttheTurnOnServiceformonline;

2) Call PGW at 215-235-1000;

3) Visit a Customer Service Center.

*You may be charged a deposit.

Turn On Service

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Landlord Programs

Sign up for PGW’s landlord programs for residential and business customers to get property notificationswhenPGWisaskedtoshutoffgas,needs to perform service work, and when there is PGW related collection activity. For more information, visit pgworks.com/landlords.

Gas Choice PGW can provide both natural gas supply and gas distribution services to customers. However, Pennsylvania’s Gas Choice program allows customers to choose a natural gas supplier other than PGW and potentially save money.

As part of this program, unless you opt out, PGW is required to provide natural gas suppliers with your name, address, account number, and natural gas usage history so they may promote their services to you. You may opt out of having either your natural gas usage information, or any of your account information released to natural gas suppliers.

PGW encourages you to shop regularly on the Public Utility Commission website, PAGasSwitch.com. For more information about how Gas Choice works or to opt out, visit pgworks.com/residential/customer-care/gaschoice.

OTHER SERVICE OPTIONS

BUSINESS CUSTOMERS

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Switch to Cleaner, Safer Natural Gas

Using natural gas can help you save money, whether it’s for your home or business.

Out with the old; in with clean, safe, abundant,affordable,domesticand efficientenergysourceofchoice.

Are you considering converting your current heating and cooling system to natural gas? It’s a smart move that could save money, provide rebates and other benefitswhileloweringyourcarbon footprint.

To speak to someone about switching to natural gas service:

Residential Customer Hotline 215-684-6730 Business Customer Hotline 215-684-6740

New construction or large building? No problem! Contact us about natural gas near your property.

Industrial Customer Hotline 215-684-6671

New Construction Hotline 215-684-6701

Philadelphians need safe, clean, affordableenergy,andPGWstrivesto meet that increasing demand. PGW invests millions of dollars every year to maintain the city’s natural gas distribution system by replacing aging portions of the distribution system, when necessary, with new state-of-the-art equipment.

We realize construction projects of this scope often raise a lot of questions and we’re committed to answering all ofthem.Herearefiveprimarystepstoexpect while natural gas mains on your street are replaced.

Step 1: Neighborhood Notification

At least three days before pipeline work begins, PGW crews and/or contractors notify residents and businesses in the immediate neighborhood. In general, daily work hours based on the City’s posted hours of operation are Monday to Friday, 7 a.m. - 3 p.m. or 9 a.m. - 3:30p.m.forspecificsections.

Pipeline Improvement Program

Step 2: Underground Utility Marking

Pennsylvania law requires companies with underground facilities to locate and mark their utility lines with non-permanent colored paint. PGW uses yellow and white paint.

Step 3: New Main Installation

PGW contractors dig a trench and other holes along the street and/or sidewalks so that new plastic or coated steel pipes can be installed. When work is completed at the end of each day,

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Step 5: Property/Neighborhood Restoration

After gas service has been restored, PGW will begin to restore the area back to its original condition.

Restoration Occurs in Two Steps:

1.PGWwillimmediately“backfill” open trenches and holes that resulted from pipeline improvement work with dirt, rocks, and temporary paving.This“backfill”isinpreparation forfinalandfullrestorationofyour property.

2. PGW will restore worksites to the same or better condition, including sidewalks, lawns, and driveways. Due to weather and seasonal conditions beyond our control, full restoration may take additional time to complete.

Please be aware that there may be several days or even weeks between some of the steps in the pipeline improvement process. We ask for your patience during this time. To learn more about PGW’s Pipeline Improvement Program visit pgworks.com/worksites.Questions?ContactPGWPublicAffairs215-684-6880.

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Step 4: New Service Line Installation

Natural gas service lines run from the main outside your home and connect to the gas meter that serves your home or business. After a new main is installed crews will investigate the accessibility to your existing gas meter and upgrade the service into your property, if necessary. Crews may also replace the meter, re-light all natural gas appliances, and complete safety checks.

trenches and holes will be covered and all equipment will be stored out of the way throughout the length of the project.

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CAREERS AT PGW

PHILADELPHIA GAS WORKS Corporate Headquarters 800 W. Montgomery Ave.Philadelphia, PA 19122

If you smell gas or have an emergency … 215-235-1212

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