Phase 3 Technology Proposal for Manara Academy€¦ · Proposal for Manara Academy Confidential 3...

Phase 3 Technology

Proposal

for

Manara Academy

Prepared by

Computer Troubleshooters

April 30, 2010

Proposal for Manara Academy

Confidential 2 April 30, 2010

Table of Contents

1 Introduction ......................................................................................................................... 3

2 Executive Summary ............................................................................................................ 3

3 Computer Troubleshooters ................................................................................................. 5

4 Scope of Work .................................................................................................................... 7

5 Staffing ............................................................................................................................... 7

6 Products .............................................................................. Error! Bookmark not defined.

7 Project Timeline .................................................................................................................. 8

8 References ......................................................................................................................... 8

9 Quotation ............................................................................................................................ 9

9.1 Product Quotation ........................................................................................................ 9

Table 9.1.1 ............................................................................................................................. 9

9.2 Services Quotation......................................................................................................10

Table 9.2.1 ............................................................................................................................10

10 Contact Information ........................................................................................................11

11 Conclusion .....................................................................................................................11



1 Introduction

Computer Troubleshooters of Flower Mound, hereinafter referred Computer Troubleshooters, is pleased to present a proposal for technology products and services to Manara Academy, hereinafter referred to as Manara.

Computer Troubleshooters is one of the fastest growing suppliers of Information Technology products and services to small and mid-sized businesses in the Northern Texas and looks forward to discussions about technology products and services required by Manara.

This proposal consists of a brief overview of Computer Troubleshooters, a scope of service, proposed staffing for the Manara project, three corporate references, and a price quote.

2 Executive Summary

A member of the largest international network of franchise owners providing onsite computer services to small and mid-sized businesses, Computer Troubleshooters is one of the fastest growing companies providing IT services in Coppell, Flower Mound, Lewisville and Highland Village.

Computer Troubleshooters has prepared a proposal for Manara by carefully balancing the needs of low cost, superior quality of service, and customer focus in mind.

Low Cost

Computer Troubleshooters has provided the lowest prices from reputable sellers for all products described in this proposal. The company will provide the hardware to Manara at actual cost, without a profit margin, with a nominal mark-up. The company has also provided all inclusive rates for monthly maintenance and support; the rates remain the same irrespective of the number of support issues or calls that may be needed. The initial costs are presented as



separate line items and as one time not to exceed fixed prices. The company believes that its proposal offers the lowest cost solution for both products and services for Manara.

Quality of Service

Computer Troubleshooters is committed to quality and this is an area where the company never makes any compromises. A large percentage of the company business is based on referrals and the company is known for its commitment to quality. The company hires the best and only after stringent and thorough reference and background checks.

Customer Focus

Computer Troubleshooters views its own as a customer centric business and is focused on the needs of the customers. The company’s technicians and team leaders are measured, inter alia, on responsiveness and customer satisfaction. Customer surveys are done for all staff and information from these is used for employee and organizational development. The company has a flat management structure and escalation – in the rare instance that it is needed – is easy and quick. The company managers and principals are always available to its customers and routinely meet with them to discuss the progress of projects managed by Computer Troubleshooters.

Computer Troubleshooters has developed a systematic, well-defined, and disciplined process for project preparation, delivery and management by employing the best practices of the Project Management Institute (PMI) and by carefully studying the success of the thousands of projects the parent company has managed successfully. The field tested and regularly updated process has proven to be successful in many projects and Computer Troubleshooters will adapt it to meet the specific needs of Manara.

Computer Troubleshooters will assemble a team for the Manara project that will consist of highly qualified individuals with the following skills:

Three, or more, (3+) Years of Relevant Experience

Superior Communication & Interpersonal Kills

Computer Troubleshooters Training

Microsoft Certified Application Specialist (MCAS)

Microsoft Office Specialist (MOS)

Microsoft Business Certification

Computer Troubleshooters will assign a Team Leader who will be dedicated to the Manara Project from the start to the regular maintenance phase of the project. The team leader will be responsible for all phases of the project.

The company divides the work done before project kick-off into six distinct phases; a project only kicks off after the successful completion of these six (6) phases. These phases are shown in Figure 2.1.



Figure 2.1

Project kick-off is done after acceptance by the customer and only when the Computer Troubleshooter team leader is confident and certifies that all the six (6) phases

3 Computer Troubleshooters

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses. The company as launched in 1999 and now has more than four hundred and seventy-five (475) franchises worldwide in more than twenty (20) countries.

Computer Troubleshooters of Flower Mound serves customers in Northern Texas focusing on the cities of Coppell, Lewisville, Highland Village and Flower Mound. The company provides a comprehensive range of computer and technology solutions to small and mid-sized business owners and private home users. The solutions fall into five (5) general categories:

Products Purchase, Maintenance & Upgrades

Computers & Servers Service, Repair, Maintenance & Upgrades

Networking Setup, Repairs & Upgrades

Security & Virus Protection Setup & Implementation

Consulting Services Turnkey, Managed & T&E Solutions

The company employs a skilled team of IT professionals and technologists who are available round the clock to serve customers in Coppell, Lewisville, Highland Village and Flower Mound. The team is fully trained at pinpointing and solving a broad range of computer and technology problems. In addition, the company has the unique advantage of being a part of a global group and having access to hundreds of IT experts throughout the world; technology problems and challenges of the company’s customers, therefore, benefit from a vast reservoir of expert knowledge.



Computer Troubleshooters offers managed services solutions to its business customers based

on the company’s Business Enhanced Support Technology (B.E.S.T) platform and the world

first No-Downtime-Guarantee™. This revolutionary new service offering is dedicated to solving

customers’ computer problems, keeping networks and systems trouble-free and enhancing

businesses using cutting edge technology solutions. The key features of the company’s plans

are:

Key Feature 1: Fixed Monthly Fees

Key Feature 2: No Downtime Guarantee

Computer Troubleshooters has been servicing customers in its area of services since the year

2009 and has been adding as many as fifteen (15) customers to its list of satisfied customers on

a monthly basis.

http://comptroubfm.com/BEST_Managed_Services.php



4 Scope of Work

Computer Troubleshooters scope of work is to install and provide better services to Manara

Academy. The project’s core concentration is in the installation of hardware components

and providing best of our services in addition of supporting Manara to procure the best

possible solution in terms of hardware. The scope would be planned in three different

phases.

Phase-I: Procurement would be purchasing of all components with the most competitive

rates available in the market. All material quoted above are brand new boxed items. The

prices are compared over many vendors and concluded with the best deal available. These

components could be either purchased by the management of Manara or by Computer

Troubleshooters as per the agreement.

Phase – II: Installation of these components would be the second phase followed by the procurement. These would be based on the entire project scope of installation of different materials at various levels. The entire project scope is expected to be 28 days without any delay or lag in the project. However, we do have slack of 14 days in case of delay in any of the installation.

Phase – III: Testing of the entire project would be done before handing over the project to Manara. Designated team from Computer troubleshooters teamed up with Manara would go through this phase of testing. Assuring the management of Manara to handed over with the turnkey process.



5 Staffing

Computer troubleshooters have been in the technology service industry for many decades now. Possession of highly skilled technicians makes it easier for Computer Troubleshooters to do this job at best with the most competitive rates in the market. Computer Troubleshooters should imply the services of technicians who are mostly equipped with the installation and testing of the equipment. Different teams such as Networking and Cable layout and Installation teams who are well-versed shall completely manage the execution of this project.

6 Project Timeline

Computer Troubleshooters have assessed the timeline of the project to be 28 business days, 05 business days a week putting standard 40 hours for labor. This allows us to finish the project within 28 business days without any lags in the project. If there is any lag in the project. The slack is kept at 14 business days for various tasks involved. This project timeline is defined based on the availability of the components which shall be installed in Manara Academy.

7 References

Name: Ally Adnan

Title: Vice President, Engineering

Company: Stream Wireless, Inc.

Email: [email protected]

Name: Zain Ali

Title: Management Consultant Sunbonnet Partners

Company: Sunbonnet Partners


Name: Aijaz Ahmed

Title: Industry Chief Architect

Company: HP Enterprise Services (EDS)


mailto:[email protected]



8 Quotation

Computer Troubleshooters is pleased to present a quotation for both products and services to Manara. The quotation for products is presented in section 9.1 whereas the quotation for services is presented in section 9.2.

8.1 Product Quotation

Computer Troubleshooters has divided the services quotation into three (3) line items. These are presented in Table 9.1.1.

Table 9.1.1

Item Model List Price CT Price

Server Dell Power Edge T110

$3208 $2149.36 Appendix (Page 12)

Laptop Latitude E6510 $1443 $1082.25 Appendix (Page 13)

Backup Software

Acronis Backup & Recovery 10 Advanced Server

$1219 $1219 Appendix (Page 14)

Offsite Backup

15GB off-site backup

$50/month $50/month Appendix (Page 14)

Tape Drives HP Storage Works DAT 72 SCSI Tape Drive

$817 $531.99 Appendix (Page 15)

Printer HP Color LaserJet 2840

$1350 Appendix (Page 15)

Printer HP Color LaserJet 3600


Printer HP LaserJet P2050 $450 Appendix (Page 16)

LCD Projectors

Sharp PG D2710X $1145 $735 Appendix (Page 16)

Document Camera

Samsung SDP 900DX


Video Camera

Sony DCR-SR68 $500 $326 Appendix (Page 17)

http://www.dell.com/content/products/productdetails.aspx/poweredge-t110?c=us&l=en&s=bsd&cs=04


http://www.acronis.com/backup-recovery/advanced-server/











Digital Camera

Panasonic Limux DMC-ZS3S

$350 $300 Appendix ((Page 18)

VPN Connectivity

Cisco SR 520-T1 Secure Router

$1020 Appendix ((Page 18)

Cart

Mobile Laptop Labs Carts to store 32 laptops w/Pop-up power Center and CAT 5 Jack


Computer Troubleshooters will place orders for equipment using the lowest cost vendors. These items will be billed at actual cost plus a six (6) percent mark-up to account for processing, financing and administrative costs.

8.2 Services Quotation

Computer Troubleshooters has divided the services quotation into three (3) line items. These are presented in Table 9.2.1.

Table 9.2.1

ITEM PRICE

Initial Product (Server, Laptop, Backup systems, Printer, Projectors, Cart) Installation, Configuration & Set-Up

US $ 9950 One Time

Network Set-Up and Configuration (Cisco router, VPN Connectivity) US $ 600 One Time

Monthly Maintenance & Support (No-Downtime-Guarantee™) US $ 3200 / month

Monthly Maintenance & Support US $2500 /month

Out of Scope Off-Site Consulting US $ 65.00 / hour

Out of Scope On-Site Consulting US $ 85.00 / hour






9 Contact Information

Computer Troubleshooters would be pleased to answer questions about this proposal and to

provide additional information. Contact information for Computer Troubleshooters is as follows:

Name: Adeel Khan

Title: Manager Sales & Marketing

Address: 3634 Long Prairie Road, Suite 108-187, Flower Mound, TX 75022


Mobile: + 1 - 214 - 454 – 7255

Fax: + 1 - 469 - 464 - 5056

10 Conclusion

Computer Troubleshooters has calculated the hardware and software prices in the least

possible manner. We shall be providing complete 12 months guaranteed service warranty which

shall enable you to less downtime, more sophisticated information and other general reviews. I

shall affiliate with the best possible vendors for the most reasonable prices offered. Computer

Troubleshooters would be delighted to assist you with any support in purchasing the hardware

and along with that provide you a complete set of solution to maintain least downtime. The

quotation mentioned above is the sum of products and services purchased and services

rendered in the installation of hardware. If there is any ambiguity in this project, please do not

hesitate to contact us. We shall be glad to answer all your questions in person, providing us an

opportunity to present Computer Troubleshooters team along with the presentation of this

project. The rate applied is most competitive rates in the market.



Appendix:

10.1 Server: Dell Power Edge T110

PowerEdge T110 Memory: 4GB Memory (1x4GB), 1066MHz, Dual Ranked UDIMM Processor: Intel® Xeon® X3460, 2.8 GHz, 8M Cache, Turbo, HT Primary Hard Drive: HD Multi-Select Primary Controller: PERC S300 3Gb/s SAS/SATA Internal Software RAID adaptor Network Adapter: Broadcom 5709 Dual Port 1GbE NIC w/TOE iSCSI, PCIe-4 Embedded Management: Baseboard Management Controller

Internal Optical Drive: DVD Drive, Internal 16XDVD 1 System Documentation: Electronic System Documentation and OpenManage DVD Kit Tape Backup Software: Symantec Backup Exec 2010 Server Suite 1yr Hard Drive Configuration: Add-in PERC S300 (SAS/SATA Controller) supporting 3-4 Hard Drives – RAID 5 Hardware Support Services: 1Yr Basic Hardware Warranty Repair: 5x10 HWOnly, 5x10 NBD Onsite Hard Drives: 250GB 7.2K RPM SATA 3.5" Cabled Hard Drive Operating System:



10.2 Latitude E6510

Processors: Intel® Core™ i5-520M (2.4GHz, 3M cache) with Turbo Boost Technology

Operating Systems: Genuine Windows® 7 Professional 64-BIT with media

System Color and Mobile Braodband Ready: Slate Silver, Mobile Broadband ready

LCDs: 15.6" HD(1366x768) Anti-Glare LED

Graphics: Intel® HD Graphics

Memory: 4.0GB, DDR3-1066MHz SDRAM, 2 DIMMS

Internal Keyboard: Internal English Keyboard

Camera / Microphone: Noise Cancelling Digital Array Microphone

Latitude ON: Latitude ON Reader

Systems Management: No Intel vPro™ Technology’s advanced management features

Primary Storage: 320GB 7200rpm Hard Drive 320G72 1

Primary Optical Device: 8X DVD+/-RW w /Roxio and Cyberlink Power 8XDVRW 1

Primary Battery: 6-cell (60Wh) Lithium Ion Battery

AC Adapter: 90W A/C Adapter (3-pin) Energy Star

Wireless LAN (802.11): Dell Wireless™ 1520 802.11a/b/g/n Half Mini Card Hardware Support Services: 3 Year Limited Warranty and 3 Year Mail-in Service

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