Pharmacy customer loyalty
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“Call me loyal?” 3 keys to customer loyalty for pharmacies
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Transcript of Pharmacy customer loyalty
Customer Loyalty is:
the result of…
positive emotional experiencessatisfaction with products and services
perceived value
“Call me loyal?” 3 keys to customer loyalty for pharmacies
3. Measurement + feedback on results average sale
2. Experiences that satisfy customersrecognition + competence + convenience
1. Engaged staff lead by example + spend time