PGF follow up procedure1. What’s required

Contract specifications

-Follow up each brief, full & facilitation interventions

-1, 3, 6, 12 months after discharge

-Screen? 3, 6, 12 months if appropriate -Self care including suicide check-Calls range from 2 mins to 30

mins duration

PGF follow up procedure2. What we offer:

During Treatment

Ring at 1, 3, 6, 12 months after onset of treatment or when requested

Provide ongoing support during treatment

Provide continuity of care – same counsellor calls each time

Relationship established prior to discharge

Makes participation more likely after discharge

Allows for interim safety checks upon request by counsellors

(ie suicide alert support)

PGF follow up procedureAfter the completion of treatment

1 month follow-up can be helpful if clients have dropped out of treatment due to a slip

Some clients re-engage with counselling when contacted via f/up – to date this is around 15%

Safety check done – eating, sleeping, other interests

Contract next call

Canadian Gambling Screen if appropriate

PGF follow up procedure3 month follow-up CPGI Safety check done

15%have re-engaged with counselling

5% wish to be left alone or cannot be reached – most are the latter – to date only 1 person has asked not to be called again

80% re-contract for next call

PGF follow up procedure3. How we do it:

At induction, counsellor asks client to fill out and sign this form

» PGF Follow-up Agreement» Date:……………………………» Client Name:………………………………………ID No:…………………………..» As part of our service we will provide ongoing support to your treatment @ 1, 3, 6 and 12

monthly intervals. We will follow up the same schedule once you have stopped seeing your counsellor. This also helps us in planning better services.

» I agree to receiving telephone calls from PGF as ongoing support for me during and at the end of my treatment to discuss my progress. Information from follow up calls may be passed onto your counsellor.

» (Circle One) YES / NO » It would be okay to leave a message if I am not available: » (Circle one) YES / NO» The best telephone number to use is:» ………………………………………………..or……………………………………» Best day to phone would be: (Circle one)» Monday / Tuesday / Wednesday / Thursday / Friday / Saturday / Sunday » Best time would be: (Circle one)» Morning /Afternoon / Evening /Anytime / Weekends » Comments:

…………………………………………………………………………………………………………………………………………………………

» Please keep in touch and let us know if you change your phone number.» Thank You» Christchurch Fax No: 03 379 4334

PGF follow up procedureSheet is faxed or scanned to Graham

Graham logs calls to begin in 1 month

If client not available, reschedules for: -Same day, time next week – for 2 weeks – if

still no connection -The following month – after 2 months –

report unable to connect with this client

PGF follow up procedure

4.Difficulties

• Odd hours• Sometimes necessitates using cell pho• Counsellors failure to introduce form to

clients• Failure to sell service• Failure to scan/fax forms to be logged

PGF follow up procedureClient related

• Unwilling to consent

• Wrong contact information

• Contact information changed

• Requested not to be called

• Unable to be contacted

• Never available

PGF follow up procedure

Frequently asked questions• What are the most requested times clients request to be

contacted?

‘anytime’ is most common to date• How many Follow up calls do you get to do on average a

day? 20 to 25

• On average how many calls do you have to make in order to get through? 2 to 5 majority to date at first attempt