PFSF Stakeholder Satisfaction Survey

Results2010-2011

PSF Administration

Gainesville

Lake City

Live Oak

Starke

Trenton

No Answer

15.56% (7)

73.33% (33)

15.56% (7)

8.89% (4)

13.33% (6)

24.44% (11)

2.22% (1)

1. PSF office(s) that you work with:

No Answer:

Male

Female

2.22% (1)

22.22% (10)

75.56% (34)

2. Sex:

No Answer:

18-25

26-35

36-45

46-55

56+

4.44% (2)

2.22% (1)

24.44% (11)

20.00% (9)

31.11% (14)

17.78% (8)

3. Age:

No Answer:

African American

Asian

Caucasian

Hispanic

Other

2.22% (1)

20.00% (9)

0.00% (0)

64.44% (29)

2.22% (1)

11.11% (5)

4. Race:

No Answer:

Child Care Resources/Early Learning Coalition/Gateway Coalition/Episcopal Children's Services

Children's Medical Services

Child Protection Team

Children's Legal Services

Court System

Department of Children and Families

Department of Juvenile Justice

Guardian ad Litem

Health Department

Mediation

Police Department

Protective Investigations

School System

Sheriff's Office

Substance Abuse and Mental Health Program/Provider

Child Advocacy Center

Agency for Persons with Disabilities

0.00% (0)

2.22% (1)

2.22% (1)

8.89% (4)

8.89% (4)

6.67% (3)

35.56% (16)

8.89% (4)

2.22% (1)

6.67% (3)

2.22% (1)

0.00% (0)

15.56% (7)

0.00% (0)

0.00% (0)

0.00% (0)

0.00% (0)

0.00% (0)

5. Area in which I work:

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

4.44% (2)

15.56% (7)

46.67% (21)

22.22% (10)

8.89% (4)

2.22% (1)

0.00% (0)

6. PSF staff is easily accessible and respond to my telephone calls or letters in a timely manner.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

13.33% (6)

60.00% (27)

20.00% (9)

6.67% (3)

0.00% (0)

0.00% (0)

7. PSF staff is courteous and knowledgable in their interactions with me or my agency.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

15.56% (7)

28.89% (13)

33.33% (15)

15.56% (7)

0.00% (0)

6.67% (3)

8. PSF staff notifies me in advance when they need reports, information, recommendations, or letters from me.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

11.11% (5)

37.78% (17)

22.22% (10)

15.56% (7)

4.44% (2)

6.67% (3)

9. When requesting information from PSF, I receive it in a timely manner and the information is comprehensive and current.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

13.33% (6)

57.78% (26)

20.00% (9)

6.67% (3)

0.00% (0)

2.22% (1)

10. PSF staff develops and involves community based resources/services to assist families in becoming safe, stable and sufficient.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

20.00% (9)

22.22% (10)

15.56% (7)

8.89% (4)

6.67% (3)

26.67% (12)

11. I have been informed of Family Team Conferencing and I have been invited to participate in Family Team Conferences with families in which I am involved.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

15.56% (7)

44.44% (20)

26.67% (12)

4.44% (2)

2.22% (1)

6.67% (3)

12. When I have invited them, PSF staff attends meetings and they come prepared with helpful information.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

17.78% (8)

35.56% (16)

26.67% (12)

11.11% (5)

0.00% (0)

6.67% (3)

13. My opinions and recommendations are considered by the Partnership for Strong Families.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

8.89% (4)

35.56% (16)

37.78% (17)

6.67% (3)

0.00% (0)

8.89% (4)

14. I believe the services that my client receives from PSF are helping them to address their identified needs.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

2.22% (1)

55.56% (25)

26.67% (12)

6.67% (3)

0.00% (0)

6.67% (3)

15. PSF ensures services and supports to the family are provided in a coor-dinated manner.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

11.11% (5)

60.00% (27)

17.78% (8)

6.67% (3)

0.00% (0)

4.44% (2)

16. PSF ensures the safety and well-being of children.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

8.89% (4)

33.33% (15)

35.56% (16)

11.11% (5)

2.22% (1)

6.67% (3)

17. Placement changes for children occur only after careful planning and concern for preserving a sense of continuity.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

22.22% (10)

51.11% (23)

8.89% (4)

8.89% (4)

4.44% (2)

4.44% (2)

18. I have a clear understanding of the PSF family support system and my role in the process.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

2.22% (1)

4.44% (2)

31.11% (14)

33.33% (15)

11.11% (5)

2.22% (1)

15.56% (7)

19. The PSF Emergency/After Hours on-call system is effective and efficient.

20. Please let us know how we can improve.

• There is very little interaction or contact with the PSF in Baker county. PSF is not involved in local agencies, meetings or social services. They are pretty much absent in our community. Connecting to the local Health Dept , attending Healthy Baker meeting.

• Reach out with purposeful communication to community partners.• As a public health social worker, I have never been successfully able to contact your agency to request information or

to collaborate with you to assist families. I would very much like to invite you to our health department to provide an in-service for

• clear communication between DCF and PSF. Team building and obtaining other partners agreement. Create additional In Home Supervision units. Need someone to advocate for the relatives, non relatives and parents who's cases are closed under long term relative caregiver

• Accept cases quicker so CPI's can continue to appropriately ensure children's safety• Better response after hours, especially with local LE and other stakeholders. Need more staff to keep these programs

afloat. There are simply too many cases and too few staff to effectively monitor or assist in family progress. Stop grading work and send

• THE RELATIONSHIP BETWEEN PFSF AND DCF NEEDS TO BE STRENGHTENED BY DOING AWAY WITH THE US VERSUS THEM" ATTITUDE. PFSF AND DCF ULTIMATE GOAL IS THE SAFTEY AND OF THE CHILDREN AND MAINTAINING THE FAMILY UNIT AS MUCH AS POSSIBLE. “

• I believe that the family care counselors should have more resources and smaller case loads. Through no fault of their own, a lot of the direct service work with families, is limited due to paperwork, staffings, meetings, mediations, court and large case

• Some staff are professional and courteous, some staff are not, as in any organization. If your staff you remember PFSF contracts with DCF to provide services, for DCF, that might be helpful. Some staff seem to think DCF answers to PFSF. Also, the on call/

• I have issues with PSF employees returning my phone calls and emails timely. I also do not receive documents on a timely basis.

• It is frustrating not being able to access information in FSFN since most comprehensive forms are documented in Image Now. Sometimes, the FCC note documenting FTF contact with the children seems copy and pasted"

• Continue the efforts of Secretary George Sheldon to be open and honest. The credibility of DCF increased substantially under his leadership.

• I would like to see more educational services provided to the families. Also, referrals to be made in a timely manner when there is a need for immediate services.

• All good with me in Hamilton and Madison Counties.

21. Please let us know of things we are doing well.

• Everyone is great. Outstanding folks.• The FCC's and supervisors are very professional and truly want safety for children.

They do an incredibly hard job and yet maintain caring and compassion for families.• DCF lawyers and staff members are clearly very caring and professional in their

approach to their responsibilities.• Overall, the FCSs and the FSFs are great to work with!• MCRT and FCC are very helpful.• Some of your workers go above and beyond their assigned duties and are a pleasure to

work with. The DTC staffings are working well. The FTC is working well. The FS Facilitator works well in as much as it gets the request out quickly.

• The foster care placement staff is professional and highly competent. In my opinion, this is a high quality unit.

• Case workers respond to CPI calls timely and are very helpful.• Responding when contacted.

Some FCC's are willing to go to see clients with the investigators.Dominic Watson is an excellent supervisor and keeps up with the cases.Some FCC's are great coordinating with the investigators.

• In Home Supervision supervisor in Gainesville is great. Need an extra team or additional staff for In Home Supervision program.

• Unknown not sure what PSF is actually doing. Only hear from our social services staff that they occasionally connect with PSF after PSF sends out surveys etc. Hard to connect with PSF who are our workers????