Petra Salva - Directorwww.nosecondnightout.org.uk

•rough sleepers are incredibly vulnerable

•two main cohorts - living on or new to the streets

•2,877 new people were met sleeping rough last year

•clear need for early intervention

Context

• pilot launched on 1st April 2011

• Mayor's commitment to end rough sleeping by the end of 2012

• transforming how we deal with new rough sleepers

• wide range of delivery partners and cross borough working

Background

•24/7 dedicated assessment hub and public referral line

• rapid and assertive response to new rough sleepers

•supporting individuals to return to services and support in their local area

How we do it

• 1402 came into the NSNO assessment hub ( 1st April 2011- 31st March 2012) 50% of total flow for period

• 23% leave the assessment hub with a Single Service Offer

• 17% abandon and leave the assessment hub

• 18% seen sleeping rough again

Facts

• 70% all new rough sleepers did not spend a second night out

• 844 (60%) of people had a positive outcome

"The whole experience was immediate,amazing and life changing " Michael Dolan, former rough sleeper

Success

• flow increased over the year

• NSNO is not just about referrals into the assessment hub

• over 50% of reconnections within London

• 50% of rough sleepers medium to high needs and not new to sleeping rough

• poor advice and assistance and support to single non priority homeless

• challenges in managing the 72 hour target in the hub

• managing public expectation

Learning and Challenges

• expanding No Second Night Out to all London authorities

• opening a second assessment hub in west London from 1st June

• improve performance

• working with LA to develop responses to the target group

• developing the phone line to include advice to those who are not yet sleeping rough

• review, gather all learning and develop a clear strategy going forwards past 12/13

Next Steps