Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)
-
Upload
turing-fest -
Category
Design
-
view
362 -
download
1
Transcript of Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)
![Page 1: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/1.jpg)
Pete HerlihyLead Product ManagerGovernment Digital Service@yahoo_pete
![Page 2: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/2.jpg)
Why no-one should ever see your best work
![Page 3: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/3.jpg)
GDS
I’m from the government
![Page 4: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/4.jpg)
Image: creative commons https://www.flickr.com/photos/sidknee23/
![Page 5: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/5.jpg)
GovernmentDigitalService
![Page 6: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/6.jpg)
GDS
![Page 7: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/7.jpg)
GDS
![Page 8: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/8.jpg)
GDS
![Page 9: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/9.jpg)
GDS
![Page 10: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/10.jpg)
GDS
![Page 11: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/11.jpg)
GDS
![Page 12: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/12.jpg)
GDS is here to make it easy for government to be digital
![Page 13: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/13.jpg)
The nine most terrifying words in the English language are: ‘I’m from the government and I’m here to help.’
Ronald ReaganImage: creative commons https://www.flickr.com/photos/ooocha/
“
![Page 14: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/14.jpg)
GDS
Bit awkward
![Page 15: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/15.jpg)
![Page 16: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/16.jpg)
![Page 17: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/17.jpg)
![Page 18: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/18.jpg)
GDS
Too often we start by accepting the constraints (law, process, legacy systems etc)
![Page 19: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/19.jpg)
The best user experience is often no interaction at all
![Page 20: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/20.jpg)
Individual electoral registration
![Page 21: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/21.jpg)
GDS
Individual electoral registration became law on 10 June 2014
Before that, the “head of the household” was required to register all residents of the household who are eligible
![Page 22: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/22.jpg)
40 million people were automatically registered to vote under the new system –without lifting a finger
![Page 23: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/23.jpg)
GDS
Registering to vote now takes less than 3 minutes on a mobile phone
![Page 24: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/24.jpg)
GDS
Registering to vote now takes less than 3 minutes on a mobile phone
It took 12 months of policy team and lawyer wrangling to make that possible
![Page 25: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/25.jpg)
![Page 26: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/26.jpg)
...allow citizens to track and trace an application, a request, a purchase or a repayment in a few simple clicks.
The Rt Hon Matt Hancock MP
Image: creative commons https://www.flickr.com/photos/gdsteam/
“
![Page 27: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/27.jpg)
![Page 28: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/28.jpg)
Status tracking tools are often just channel shift for anxiety
![Page 29: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/29.jpg)
GDS
Bit awkward
![Page 30: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/30.jpg)
GOV.UK Notify
![Page 31: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/31.jpg)
Renewing your driving licence
![Page 32: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/32.jpg)
GDS
Driving licence renewals can now use the photo from your passport
![Page 33: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/33.jpg)
GDSImage: @psd
![Page 34: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/34.jpg)
Image: @psd
![Page 35: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/35.jpg)
![Page 36: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/36.jpg)
The best user experience is often no interaction at all
![Page 37: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/37.jpg)
Image: creative commons https://www.flickr.com/photos/raphaelstrada/
![Page 38: Pete Herlihy — Why No-One Should Ever See Your Best Work (Turing Festival 2016)](https://reader033.fdocuments.us/reader033/viewer/2022051504/58eea5791a28ab4f208b45cd/html5/thumbnails/38.jpg)
Thanks!
Pete Herlihy@yahoo_pete