Personalized Settings, Multi-Information Display, Steering Wheel-Mounted Controls and Delivery

Agenda

• Lexus steering wheel-mounted controls• Lexus Multi-Information Display and controls• Lexus personalized settings• Lexus perfect vehicle delivery

Lexus Steering Wheel-Mounted Controls

Lexus Steering Wheel-Mounted Controls

•Which features can be controlled without taking your hands off the wheel?•Why is this important?

3 Types of Driver Distraction

Source: Ward’s Automotive Interior Conference, 2010 and Distraction.gov

• Visual– Taking your eyes off

the road

•Manual– Taking your hands

off the wheel

• Cognitive– Taking your mind off the drive

Video:Steering Wheel-Mounted

Controls Video

“At Your Fingertips”Steering Wheel-Mounted Controls Value StoryLexus is renowned for creating highly intuitive, driver-centric environments. One

way this is accomplished is by making each vehicle easy and natural to operate.

Steering wheel-mounted controls allow you to operate various commonly used

functions without removing your hands from the steering wheel — or your eyes

from the road.

With the flick of a switch, you can adjust the audio system’s volume, turn your

phone on or off, operate the voice activation system, set your cruise control

system, personalize various functions and displays and more.

If you spend a lot of time in your vehicle, steering wheel-mounted controls can

help make the driving experience more comfortable.

Agenda

• Lexus steering wheel-mounted controls• Lexus Multi-Information Display and controls• Lexus personalized settings• Lexus perfect vehicle delivery

Lexus Multi-Information Display and Controls

“Information Center”Multi-Information Display Value StoryA bright Multi-Information Display (MID) allows you to access and monitor various

vehicle functions at a glance.

Using the Multi-Information Display, you can get real-time information such as

average fuel efficiency, current fuel efficiency and distance-to-empty status. This

information, in turn, can enable you to plan your trip and even make adjustments

in your driving style to improve your fuel efficiency.

Many Lexus models incorporate bright electroluminescent gauges and a bright,

clear Thin-Film Transistor (TFT) color display that make it easy to read all pertinent

information.

Using the fingertip control of the display switch, you can also customize the MID’s

various settings and menus to suit your own preferences.

Agenda

• Lexus steering wheel-mounted controls• Lexus Multi-Information Display and controls• Lexus personalized settings• Lexus perfect vehicle delivery

Lexus Personalized Settings

“Have It Your Way”Personalized Settings Value StoryMany different features and functions can be easily personalized to suit your own

needs and preferences.

For example, using the display switch — or on some vehicles the available Remote

Touch controller — you can personalize your vehicle’s Multi-Information Display

(MID) system and program which doors you want to lock or unlock using

SmartAccess. You can also customize features like HomeLink® and navigation

system.

Personalization is easy, convenient and requires just a few moments of your time.

After all, it’s your Lexus. Why not have it your way?

Agenda

• Lexus steering wheel-mounted controls• Lexus Multi-Information Display and controls• Lexus personalized settings• Lexus perfect vehicle delivery

Lexus Perfect Vehicle Delivery

Lexus Perfect Vehicle Delivery•Why is a perfect delivery important for your customer? For you as a Sales Associate?•How do you personalize your delivery for a returning customer? For a first-time Lexus customer?

Lexus Perfect Vehicle Delivery1. Dealership Preparation2. Document Review3. Vehicle Presentation4. Service Presentation 5. Wrap-Up6. Follow-Up/First Complimentary

Service

Step 3: Vehicle Presentation•Overview• Exterior Presentation• Interior Presentation•Delivery Drive

Vehicle Delivery Certificate• Your tool to ensure a perfect delivery• Shows commitment of your dealership:

– Signed by Service Representative after Pre-Delivery Service

– Signed by Sales Associate at delivery

•How-to Guide for common features

Lexus Perfect Vehicle Delivery•What can you do to make every delivery a special event for your customers?

Lexus Perfect Vehicle Delivery Rally• First-time Lexus owner• Personalize the vehicle•Work in teams

– One team member works while the others observe

– Each team member must perform at least one task

• First team to finish wins!

“Special Delivery”Delivery Value StoryAt Lexus, we want to ensure that your ownership experience is second to none from

beginning to end. That is why the delivery process is so vital.

On the day you take delivery of your new vehicle, your Lexus Sales Associate will be there

to demonstrate and explain the features and operations of your vehicle and answer any

questions or concerns you might have. This includes things like pairing a Bluetooth®

phone, operating and setting the climate control and audio settings, adjusting the seats

and demonstrating how you can personalize various features to suit your preferences.

We’ll also introduce you to our Lexus Parts and Service Associates to ensure you know

where you can go to get answers on your own — including your Owner’s Manual and Quick

Reference Guides — as well as popular web sites like Lexus.com and Lexusowner.com. We

can also help connect you to various Lexus owner’s clubs and forums.

We want your Lexus ownership experience to be something that you’ll want to repeat

again and again. That’s why we go to extra lengths to ensure your satisfaction — starting

with the day you drive your new Lexus home.