PERSONAL EFFECTIVENESSPERSONAL EFFECTIVENESS

CONDUCTED BYCONDUCTED BY:: Mr. SI LenMr. SI Len (BBA & MBA)(BBA & MBA)

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MODULE OBJECTIVES

By the end of the course, you will be able to:

• Understand your personal goals, approach to life and link to work achievement;

• Also motivate towards productivity by developing an inter-personal communication, willingness to learn and excel, as well as fostering effective relationships within the work and life.

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CONTENTS

LESSON 1: Personal Management• Self Analysis – Attitude and Personality• Value of Goal Setting• Job Satisfaction and Life Objectives

LESSON 2: Inter-Personal Communication• Concept of Communication• Listening Skills• Speaking Skills• Techniques for Achieving Though Inter-Personal Communication

LESSON 3: Time Management• Analyzing Time Use• Causes of Poor Time Management• Time Wasters and Strategies for Beating Them• Action Plan

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Regulations

Exit

Please Be On Time & Punctual Please Turn off Your Phone Please Think of others feeling – Don’t Disturb others Please Participate in Class – Listen OthersPlease Link Your Problems with Your ExperiencePlease Help Others When You CanPlease Always Focus on the TopicPlease Respect Yourself and OthersPlease Commit to Excellence

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Learning Methods

LecturingGroups DiscussingQuestioning-ActivitiesPracticeRole-Play …

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Lesson 1

Personal Management

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Self Analysis – Attitude and Personality

Focus on Things You Can Control

Control

Influence

Concern

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Value of Goal Setting

Set Goals and Milestones

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Job Satisfaction and Life Objectives (Cont’)

Reward Yourself for Successes

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Job Satisfaction and Life Objectives (Cont’)

Learn From Your Mistakes

Experiential Learning Cycle

What Happened?

What Does It Mean?

What Will I Do Now?

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Job Satisfaction and Life Objectives (Cont’)

Be Loyal to Yourself

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Job Satisfaction and Life Objectives (Cont’)

Use Positive Self-Talk

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Job Satisfaction and Life Objectives (Cont’)

Seek Positive Feedback

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Job Satisfaction and Life Objectives (Cont’)

Avoid Dependency

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Job Satisfaction and Life Objectives (Cont’)

Set and Maintain Boundaries

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Job Satisfaction and Life Objectives (Cont’)

Create a Healthy Self-Focus

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Job Satisfaction and Life Objectives (Cont’)

Take Responsibility for Success and Failures

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Job Satisfaction and Life Objectives (Cont’)

See Problems as Temporary Challenges

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Lesson 2

Inter-Personal Communication

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Concept of Communication

Communication skills are very important in being successful on the job. Good communication skills help you:• make the job your own, • grow with the job, • improve the way you do your job, and • help you move up to a job with more

responsibility.

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Listening Skills

What makes a good listener:Look at the person talking.Listen for the content Ask questions for understandingLook interested in what the person is saying.Give the person your full attention

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Speaking Skills

What makes a good speaker:Speak clearly and distinctlyUse proper grammarDon’t use non-words such as "um, ah, uh, duh"Don’t use phrases such as "y'know", "like", "OK?”

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Menu ExerciseSoups and saladsSoups and saladsGreen saladChef’s saladSoup of the Day

SandwichesSandwichesGrilled cheese sandwich (wheat, white, rye)Tuna sandwich (wheat, white, rye)Roast beef sandwich (wheat, white, rye)

FruitFruitAppleBanana

DrinksDrinksLemonade (small, large)Coke (small, large)Coffee (small, large)

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Menu with Name/Address

Soups and saladsSoups and saladsGreen saladChef’s saladSoup of the Day

SandwichesSandwichesGrilled cheese sandwich (wheat, white, rye)Tuna sandwich (wheat, white, rye)Roast beef sandwich (wheat, white, rye)

FruitFruitAppleBanana

DrinksDrinksLemonade (small, large)Coke (small, large)Coffee (small, large)

Deliver to:Deliver to:Name:Address:

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Telephone Messages

Time:

For:

Call From:

At:

Message:

Call Back:

Taken By (initials):

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Techniques for Achieving Though Inter-Personal Communication

1. Establish Rapport2. Be Assertive (and Smile)3. Strokes4. “If You Are Not a Part of

the Solution, You Are Not Part of the Problem…”

5. Keep the Lines Open

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Lesson 3

Time Management

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Analyzing Time Use

Keep a time logAnalyzing your time log

TIME LOGTime Weekday Saturday or Sunday

6 a.m.

7 a.m.

8 a.m.

9 a.m.

10 a.m.

11 a.m.

12 noon

1 p.m.

2 p.m.

3 p.m.

4 p.m.

5 p.m.

6 p.m.

7 p.m.

8 p.m.

9 p.m.

10 p.m.

11 p.m.

12 a.m.

1 a.m.

2 a.m.

3 a.m.

4 a.m.

5 a.m.

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Causes of Poor Time Management

Relying on mythical time (I will do it later)Underestimating demands on timeInability to say noTask-hoppingNot knowing yourself

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Time Wasters and Strategies for Beating Them

Time WastersTelephone InterruptionsToo much TVUnexpected or drop in visitorsToo much sleepToo much informationTravel

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12 More Tips For Good Time Management

1. Keep your long-term goals in front of you at all time2. Set your objectives and priorities for months3. Plan ahead; start early4. Distinguish the urgent from important5. Never take on additional tasks without thinking about the priority

compared to your current workload6. Work on the top priority first7. Uncluttered your desk and work area8. Concentrate on one thing at a time9. Leave 20% of the day unplanned to deal with a crisis10. Set realistic time allocations

(things usually take longer than you think)11. Remain calm12. Do nothing that you can delegate

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Action Plan

NM - Needs more timeOK - Amount of time is rightNL - Needs less time

TimeNow

FutureMore/less Category Long Term Goal

ExerciseFamilyJob HuntRecreationReligionWorkCareer DevelopmentRelationshipsCommunityTelevision

Personal Time Assessment

THANK YOU!