Personal Development through Challenging Times

Dr Catherine HannawayDurham University

19th January 2011

• Your development plan for the programme• Understanding and strengthening learning

styles• 1:1 coaching• Leadership Qualities Framework – 360

degree Assessment• Buddying pairs or trios

Improving mental health and healthcare systems for communities and service users

Improving local Health and Well-being SYSTEMS

IMPROVEMENTSkills &

Knowledge

LEADERSHIPPersonal &

Organisational Development

TRANSFORMATIONAL IMPROVEMENT

LEADERS

Develop exceptional leadership skills to drive improvement

Build whole system relationships

Understand & use improvement methods

Adapted from the ‘Leadership for Health Improvement Programme’ in ‘Managing for Health’ 2007 Chapter 7. Hannaway, Hunter & Plsek

The Learning Cycle

ActualExperience

(what)

Testing Reflection Out

Observation (try) (how)

Conclusion(why)

The Learning Cycleand Learning Styles

ActualExperience(Activist)

Testing Reflection

Out Observation(Pragmatist) (Reflector)

Conclusion(Theorist)

What are we trying toaccomplish?

How will we know that achange is an improvement?

What change can we make thatwill result in improvement?

Model for ImprovementUnderstanding the problem. Knowing what you’re trying to do - clear and desirable aims and objectives

Measuring processes and outcomes

What have others done? What hunches do we have? What can we learn as we go along?Langley G, Moen R, Nolan K, Nolan

T, Norman C, Provost L, (2009), The improvement guide: a practical approach to enhancing organisational performance 2nd ed, Jossey Bass Publishers, San Francisco

One to one coaching

• Coach will contact you to arrange date, time and location

• Works well when participants can provide a suitable location

• Allow around 2 hours for the session • Please provide at least seven days notice to

re-arrange a session

Defining coaching

• A coach encourages, confronts, challenges, questions, and above all, consistently honours, respects, and supports a client in growing and achieving his/her goals

• The coaching relationship is a transformational process that inevitably results in growth for the client.

LEADERSHIP QUALITIES FRAMEWORK (LQF)

The 360 Degree QuestionnaireThe LQF 360-degree feedback questionnaire has been specifically designed in conjunction with the Leadership Qualities Framework tool.

The feedback you receive will enable you to relate where your strengths and development areas lie in line with the Leadership Qualities.

1) Personal Qualities

• Self belief• Self awareness• Self management• Drive for improvement• Personal integrity

2) Setting Direction• Seizing the future• Intellectual flexibility• Broad scanning• Political astuteness• Drive for results

3) Delivering the Service

• Leading change through people• Holding to account• Empowering others• Collaborative working• Effective and strategic influencing

Some Questions For You ……• Why are you doing it? • What do you want to get out of it?• How will it help inform you Personal

Development?• Is it the right time for you to do it?• Can you identify enough of the right people

who are prepared to complete the questionnaire (within the time frame)?

• What use might you make of it following your feedback?

Getting Started• We will email you the details with the User

Group Code – which means that the we pay for the licence for you.

• You should put the name of your NE LIHWBP Development Coach (Catherine, Sushma or Marie) as the accredited facilitator delivering your feedback

Identifying Raters:• Self • Line manager(s) - those to whom you report (can be 1 or more)

• Colleagues/Peers - people who are outside your line management chain • Direct Reports - those who report to you (directly or indirectly) • Others – not in the above categories who still work closely with you. These raters might be staff from other departments or other partner organisations (social services, L.A. etc). 4-5 in each category – must be a minimum of 3 respondents in each category.

From the time you instigate the process you (and your raters) have 35 days to complete it.

For further information about the LQF and to download a copy of the Framework see

www.lqf360.institute.nhs.uk

Buddying or Learning Trios

• Develop a habit for valuing diversity and different perspectives. We want you to become accustomed or strengthening your working across boundaries of geography, organisation, experience, and styles and also giving others the opportunity for doing so.