1800 636 226www.theinsgroup.com.au

Getting to know your

INS LifeGuardPersonal Alarm Systemand its many features and services

INS LifeGuard

Medical Alarm | TeleHealth | Virtual Nurse or GP Consults | Home AutomationTelephone Service | Internet Browsing | Social Networking | Information Panel

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Table of Contents

± Welcome to INS LifeGuard 3 ± How it Works 4 ± Benefits of our Service 5 ± In-Home Alarm Systems 6 ± Mobile Alarm Systems 7 ± The SmartHome IPD (In-Home) Alarm System 8 ± Optional Products and Services 9• Activity and Safety Monitoring with Home Security 11• Our Secure, Web-Based Client Portal 12• Our Exclusive LifeGuard SmartCarer App 12• Telephone Service 13• Internet Browsing 13• Virtual GP Consults* 13• TeleHealth Service 14• Home Automation and Security 15• My Concierge Service 16

± Answers to Frequently Asked Questions 18

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Welcome to INS LifeGuard

INS LifeGuard is Australia’s premier nurse emergency response and support service.With over 30 years’ experience, and about 30,000 services installed, INS is trusted by those in need within the community and by more village operators and resident committees than any other support system Our service exceeds Australian Standards Indeed, we work under the higher standard required and expected of us as registered health care providers, meeting AS 4607:1999 as well as AS/NZS 5205:2019 and ISO 9001:2016

Emergency ResponseIn the event of an emergency, simply press the HELP button, either on your wrist or pendant transmitter or on the alarm unit itself and you will be connected with one of our experienced nurses – 24 hours a day, 7 days a week Further, on some of our products you can also use LifeGuard’s voice activation feature to initiate an alarm via voice alone Remember, we are not just here for medical emergencies; INS LifeGuard can contact any of the emergency services, such as Police or the Fire Brigade, if required

Updating your detailsA very important part of the service is having accurate and current details on file for you in the event of an emergency When your service was established, we provided a Client Information Form for you to record this information Please keep your information up-to-date The easiest way to do this is to:

± Request access to the free Client Portal (see page 12) which allows you or your family to update your own information whenever you like

± Ask your family/carers to download our LifeGuard SmartCarer App available from the Google Play Store They can use this app to update your information at any time (with your permission)

The information obtained remains confidential and will not be disclosed to a third party unless it is required for your wellbeing For example, if an ambulance is called, we may need to share your medical history with paramedics

Copyright © The INS Group 2020. All Rights Reserved. Patented Design. (Rev. 29/05/2020)

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� If you need assistance, press the HELP button, either on your wrist or pendant transmitter, or on the emergency unit itself

� An alarm is sent to a nurse in our Emergency Response Centre who will call out over a two-way speaker on your emergency unit

� The nurse will assess the situation and send help right away — this could mean contacting a family member, neighbour, friend or emergency services

� If the nurse is unable to make voice contact, an ambulance will be dispatched. No matter what the situation, rest assured help is on the way

How it Works

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Benefits of our Service

There are many features and benefits to our service We encourage you to utilise the features below and recommend that you test your wrist or pendant transmitter at least once a month to make sure it is working and to say hello to our friendly staff A convenient way to remember is to test on the date of your birth (e g if you were born on the 10th of August, test on the 10th of each month) If you require any further information please do not hesitate to contact one of our TeleHealth Nurses on 1800 636 226

± A FREE CHAT LINE

If you are feeling lonely and just need someone to talk with, an INS TeleHealth Nurse is there for you to call and have a chat with any time of the day or night

± A FREE HEALTH INFORMATION LINE

This enables you to call INS LifeGuard at any time for information or support Our TeleHealth Nurses can interact with your GP or other primary health provider on your request

± MEDICATION PROMPTING

If you need help remembering to take medication on time, we can assist you with a call to prompt you (Extra charges may apply ) Alternatively your family or carer can utilise the LifeGuard Client Portal or the LifeGuard SmartCarer App to set reminders for you, which will appear on your SmartHome IPD or other SmartHome connected products

± WELFARE CHECKS

Welfare checks are available, if required For example, we can assist you on your return home from hospital when you might be feeling less secure and a little apprehensive about being home on your own INS will call you to make sure you are comfortable and everything is alright

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In-Home Alarm Systems

The SmartHome IP Dialler (IPD) is the base unit of your alarm system, and is available in two versions While they may differ in appearance, the functionality is the same You should also have a wrist or pendant transmitter For a small additional cost, an automated Fall Sensor transmitter can be optioned (see page 10) To view or download data sheets for our products, visit theinsgroup com au/products and click the product photo or name

Full details on the use of the IPD itself is explained in the User Guide that came with your system The purpose of this book is to quickly familiarise you with how our service works, to review optional products and services that may be of benefit, and to answer some of the most frequently asked questions you may have about our service

LifeGuard SmartHome Mate with SmartDockThis unique, high-quality, low-cost smart companion has many of the features of the SmartHome IPD and provides added functionality as a voice-activated call point (or you can press the HELP button) It also supports many of the features of the SmartHome IPD so you can access support from other rooms The SmartHome Mate is your personal assistant, incorporating Google Assistant and Google Home

We have partnered our unique platform with Samsung’s high-quality tablets, and offer a range of options and specifications to meet your needs

The SmartDock allows for wireless charging and enhanced audio quality via built-in microphone and speakers

IPD Version 2Wrist or Pendant

TransmitterWrist or Pendant

Transmitter

questions you may have about our service

IPD Version 1

SmartHome Mateshown in the SmartDock

SmartDock can also bepurchased separately

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SmartMobilewith SmartDock

SmartDock can also bepurchased separately

Mobile Alarm Systems

Now you can take your alarm system with you wherever you go With the press of a button on any of our mobile alarm systems, you’re in contact with a nurse wherever you are! Our nurse can speak to you via speakerphone and assess the situation The built-in GPS locator ensures we can locate you in an emergency and send help at once – even if you’re not able to respond Our mobile alarms are fully featured, stand-alone systems, so they don’t require a telephone line or broadband connection One is sure to suit your lifestyle

LifeGuard SmartMobile with SmartDockPurchase the complete system, including the all new SmartDock, or download the app for your compatible Android phone LifeGuard SmartMobile has many of the features of our SmartHome IPD, but on a mobile phone so you can take it wherever you go It is voice-activated, incorporating Google Assistant, Google Home and can also be used as a talking call point You can record vital signs, either automatically using our range of monitors, or manually using your existing devices Access saved data via our free Client Portal, and even share with your GP, carer or family, if desired

LifeGuard SmartWatchThe LifeGuard SmartWatch is the latest in wearable technology and uses 4G mobile technology More than just a watch, this device is a mobile alarm, GPS tracking device/locator, and even functions as a mobile phone Incorporating many features of our SmartHome IPD, it’s also water resistant IPX6, so it’s splash-proof

LifeGuard SmartTrackerThe LifeGuard SmartTracker is perfect for seniors who like to be independent and active It is a stylish pendant that uses 3G technology like a mobile phone, but without the complicated features You can even receive calls on it via speakerphone It also functions as a fall detector, has a dock for easy charging, and is water resistant IPX6, so it is splash-proof

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The SmartHome IPD (In-Home) Alarm System

The LifeGuard SmartHome IPD is a unique, patented Personal Emergency / Medical Alarm System It allows you to summon assistance whenever you need it, at any time of the day or night so you can live at home safely It consists of a dock with a built-in computer tablet that receives signals from various transmitters and medical devices via radio frequency, WiFi or Bluetooth and transmits them securely to the nurses in our Emergency Response Centre for monitoring Our Response Centre is staffed by fully qualified TeleHealth Nurses who assess the situation, provide support and send whatever help you may need This could be family members, neighbours, friends or the appropriate emergency personnel

Ease of useThe LifeGuard SmartHome was designed to be very easy to use, even for those who are not ‘tech savvy’ or who may be uncomfortable using computers The touch-screens are very user-friendly, and you’ll soon be very comfortable using the system Of course, should you require assistance at any time, simply press the Help button and you’ll be in contact with an INS Nurse for assistance

Our Standard Wrist or Pendant Transmitter

The system typically comes with our standard transmitter, which can be worn as a pendant or on your wrist like a watch These transmitters are waterproof and are designed to be worn at all times, even when in the shower

The raised, tactile button makes it very easy to press for those who may have arthritis, lupus or fibromyalgia You can use it to summon assistance whenever you need it, at any time of the day or night

And it can do so much more ...Please see the many optional products and services that can be added at any time as outlined on the next few pages If you are interested in any additional products and services, simply press the Call Nurse button on your unit or call 1800 636 226 — our friendly staff will be happy to help

The for those who may have arthritis, lupus or fibromyalgia You can use it to summon assistance whenever you

For a small additional cost, an automated Fall Sensor transmitter can be optioned.See page 10.

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Optional Products and Services

We offer many optional

Products & Services

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Optional Accessories you can add:

These transmitters and accessories are available to enhance your emergency / medical alarm service:

Fall SensorShould a fall be detected, and there is no sudden movement within 10 seconds after the fall-detection, an alarm is sent to our Emergency Response Centre You can also press the button at any time if you need assistance

Fixed Wireless Call PointThese devices are useful in common danger areas where there’s a higher risk of slips and falls, such as bathrooms, ensuites, and bedrooms They can even be fixed to outdoor patios, etc They require no electrical wiring and can be installed in minutes

Smoke DetectorsEvery home should be protected by a smoke detector On detecting smoke, our smoke detector sounds an audible alarm, and then transmits a signal to our Emergency Response Centre so appropriate action can be taken It also advises us if the battery runs low, so we can advise you of the problem

Water SensorThis will detect unexpected floods caused by home appliances, a ruptured pipe or natural disasters It’s waterproof, battery powered and features an extended probe design

Infra-Red Beams (PIRs)INS LifeGuard’s Infra-Red Beams are wireless, easy to install, and can detect movement during specified hours of the day or night They can form part of our Activity & Safety Monitoring service, which is a non-intrusive way for family members to ensure a loved one is safe without invading their privacy They can also be used to provide a monitored household security system

Door/Window ContactDesigned to detect door/window opening or closing, the Door Contact is useful for security and for those who may wander It detects irregular activities, and includes checks for low battery and system integrity

Who needs a Security Key Holder?Ambulance crews, assisted by the Police and Fire Brigade, often have to force entry into locked homes when someone who is ill or has had a fall cannot unlock the doors In an emergency, when every second counts, a locked door could delay life-saving medical treatment For this reason, INS LifeGuard strongly recommends the use of a Security Key Holder In an emergency, we will advise emergency personnel of the Security Key Holder’s location and security code

The fixed version is usually mounted near the front or rear door The portable version can be attached to a railing, pipe, or other fixture and can easily be removed and relocated

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Activity and Safety Monitoring with Home Security

INS LifeGuard offers passive Activity and Safety Monitoring as well as Home Security Monitoring — at very competitive pricing! This service uses one or more low-cost Infra-Red (PIR) motion detectors to passively monitor a user’s surroundings It then reports back to a friend, family member or carer who can check on the user to ensure all is well

Signals from the PIR motion detectors are sent to the LifeGuard SmartHome IPD where they are recorded and checked against pre-set criteria to detect whether assistance might be required The criteria that triggers an alert can be set up via our secure Client Portal or free Carer’s App at any time

For example, you could set triggers for conditions such as:

• User hasn’t left their bedroom by 8 AM or entered it by 9 PM(to detect whether a loved one is awake or has gone to bed)

• User hasn’t walked into the kitchen between 11 AM and 2 PM(to detect significant changes in behaviours, e.g. hasn’t entered the kitchen, so they may not have eaten)

Once the conditions are set, notifications will be sent whenever they are triggered This can include displaying the notification in the Client Portal or sending a notification to family/carer directly via the free Carer’s App

Activation data can also be displayed as a graph or chart in the Client Portal to easily identify changes over time, as well as to create a profile to learn their routine and report any exceptions using artificial intelligence

No need for additional expensive hardware, add this service at any time!

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When the LifeGuard SmartHome IPD is connected to monitored Infra-Red (PIR) motion detectors, it can also provide home security by monitoring movement in and around your home Simply install Infra-Red beams in the locations you wish to monitor, and alarms can be triggered whenever an intruder is detected

Our Secure, Web-Based Client Portal

The Client Portal is an innovative, secure web portal that allows clients, as well as their family members and primary caregivers (with client consent) to update the information held by INS LifeGuard themselves at any time This means you don’t need to fill out a new Client Information Form whenever your personal details or nominated contact information changes

Requesting Access to the FREE Client Portal

Simply call 1800 636 226 and provide an email address for us to send your log-in details Access to a computer, laptop, tablet or smart phone is also required

Our Exclusive LifeGuard SmartCarer App

The SmartCarer App is a free companion app for your LifeGuard System available from the Google Play Store It allows family members or carers to update your information, set-up tasks and reminders, and receive notifications and alerts on their phone (with your permission)

Home Security Monitoring

What can you do with the Client Portal or Carer’s App? ± Update personal details, and emergency contacts ± Update property details, including the security key holder code ± Update your GP and Pharmacy details ± Update medical Information, including medications ± Set up tasks and reminders ± View notifications and messages ± Browse news feeds and other interesting information ± Family can call loved ones via the SmartHome IPD

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Telephone Service

All calls to or from INS LifeGuard are free on the LifeGuard SmartHome You can also use the SmartHome as your standard home telephone by adding our optional SIP Telephone Service For a low monthly fee, you can store your favourite contacts to call them with one touch This service provides low-cost local, national and international calls It can even include a free calls allowance for local, national and mobile calls * The free calls allowance and low cost call plans can be shared across the LifeGuard SmartHome as well as the LifeGuard SmartMobile or LifeGuard SmartWatch You can even keep your current phone number and transfer it to this service †

* Costs dependent upon connection type and subject to change Not available in all areas or homes † Depending on your current provider, may incur a charge which varies by provider and is on application

Internet Browsing

The LifeGuard SmartHome can be used for basic internet browsing and social media applications such as Facebook, YouTube, and Email Stay up-to-date with the latest news, listen to your favourite music, and much more for a low fee with our managed 3G or 4G M2M mobile service Research confirms that being socially isolated can negatively affect both mental and physical health INS LifeGuard SmartHome can assist to maintain participation in family, community and social spheres With this service you can stay connected with family and friends, especially important for those who may live far away

Virtual GP Consults*

You can request an audio/video call for a virtual face-to-face consultation with a GP without leaving your home This service is available any day of the week at a time that best suits you You can choose to pay for one-off consultations as required, or take advantage of our subscription service to receive low-level prescriptions and referrals to other allied health professionals We keep a comprehensive electronic patient record including medical details, medications you may be taking and any allergies For best continuity of care, we’ll share the outcome with your regular GP and/or specialist Of course all records are confidential and you can request we not share them with your GP

* Future development.

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TeleHealth Service

Our optional TeleHealth service assists with monitoring people’s health, particularly those with medical conditions such as diabetes, COPD, chronic heart failure or unstable blood pressure, right in their own home Vital signs (blood pressure, blood sugar, pulse, and other measurements) can be automatically recorded and sent to a Nurse at INS LifeGuard for monitoring If the readings are of concern, our Nurse will action and follow-up with you You can also receive a monthly Registered Nursing Review To access the nursing review, you’ll schedule an appointment via the LifeGuard SmartHome At the appointed time, our Nurse will initiate an audio/video call During the review our Nurse will discuss any health issues, review your previous month’s data, and if required and agreed, forward a report to your medical practitioner If you have a Care Package, speak to your provider about adding this service

Optional AccessoriesThese medical devices are Bluetooth capable and send your results to the SmartHome automatically:

Blood Glucose Monitor Kit (BSL)The MyGlucoHealth wireless meter from Entra Health Systems is the world’s first integrated Bluetooth-enabled blood glucose meter With rapid testing results available in 3 seconds or less, smallest blood sample size (0 3µL) and automatic coding of test strips, the MyGlucoHealth meter is the most advanced diabetic patient care product on the market today

Blood Pressure MonitorThe TaiDoc TD-3128B blood pressure monitor features comfort inflation technology, irregular heartbeat detection, automated averaging function and automatic data transmission

Ear and Forehead ThermometerThe TaiDoc TD-1261F ear and forehead thermometer features a two-colour backlight screen, fever range warning, and has optional probe covers for sanitary ear use

Weight ScaleThis TaiDoc TD-2551B scale can measure both weight and BMI, and features a low-battery indicator Maximum capacity is 180kg, and it measures in kilograms, stones and pounds Height range 100-250cm

SpO2 Pulse Oximeter (hand-held)This TaiDoc TD-8201 hand-held Pulse Oximeter measures oxygen saturation and pulse rate, and features IPX2 water resistance, shock resistance, and an alarm warning

SpO2 Pulse Oximeter (fingertip)The Nonin Onyx II 9560 fingertip Pulse Oximeter is a proven performer providing consistently accurate oximetry readings you can depend on Built-to-last and easy-to-use, it’s ideal for home patient use

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Home Automation and Security

The LifeGuard SmartHome can be used to provide home automation features, e g to automatically turn on/off power points and lights, or even to lock or unlock your doors You can control these features from the device, or the Nurse from INS LifeGuard can control them if needed during an emergency(e g to unlock your front door to allow emergency services to enter) It can also be connected to monitored Infra-Red Beams (PIRs), thus providing home security by monitoring movement in and around your home, providing added peace of mind

Optional AccessoriesThese Home Automation and Security devices will work with the LifeGuard SmartHome IPD:

Infra-Red Beams (PIRs)INS LifeGuard’s Infra-Red Beams are wireless They are easy to install and use, and can detect movement during specified hours of the day or night, thereby providing a monitored household security system They can also be used for in-home activity monitoring WiFi and ZigBee Smart Light Switches and DimmersThis intelligent wall light switch can connect to ordinary incandescent, halogen, and dimmable LED lights allowing you to control them from your LifeGuard SmartMobile, SmartMate, or SmartHome touch screen as well as from your own mobile phone Available in 1, 2, 3 or 4 gang, plus dimmer (currently 1 gang switch) In-line switches are also available Inline Light ControllerThis allows the user to turn lights on or off automatically via the LifeGuard SmartHome touch screen (e g if you need to get out of bed at night and want to turn the light on or off, or for use in common areas within villages) Door StrikeThe door strike lets you automatically lock or unlock doors right from the LifeGuard SmartHome touch screen Can be used in private homes or within a retirement village setting Remote Power SwitchThe remote power switch turns power on or off at specific power points (e g to turn off an appliance that was left on) without having to get up or even be in the same room Door/Window ContactDesigned to detect door/window opening or closing, the Door Contact is useful for security and for those who may wander It detects irregular activities, and includes checks for low battery and system integrity LifeGuard SmartDoorbell (also functions as a security camera)

Works with the LifeGuard SmartHome IPD and SmartHome Mate to provide an audio/video intercom system Allows you to screen visitors before opening the door Visitors can also leave a message Use it as a motion sensor and security camera Monitor in real-time or review footage captured earlier Built-in high sensitivity mic and stereo surround speakers

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Call 1800 636 226 or visit us at theinsgroup.com.au to learn more about any of our products and services.

Do you have a community Home Care Package?INS LifeGuard’s services may be covered by your Home Care Package Call us on 1800 636 226 to learn more about which services may be funded through your care package, or contact your care provider directly to request our services

My Concierge Service

Having a personal concierge isn’t an expensive luxury It’s a practical and convenient way to help manage everyday tasks so you have more time to relax and enjoy life With this optional service, you simply press a button to get assistance arranging a wide variety of services, such as:• Home maintenance (electrical, plumbing, painting and more)• Health care (nursing care, personal care, domestic assistance and

more)• Personal shoppers, flower deliveries and gift shopping• Mobile hairdressers• Relaxing massage or spa visit• Taxi bookings

and many more services that will be added in the future

External Strobe LightUpon receiving a signal from a transmitter that’s been triggered, this innovative device responds by activating its siren and strobe light, thus attracting attention to the unit so village staff or emergency services will know exactly which unit to go to

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Answers to Frequently

Asked Questions

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Answers to Frequently Asked Questions

General Service FAQs

± Why choose INS LifeGuard over any other Personal Response System provider?

All calls are answered by qualified nurses and other healthcare professionals This is exclusive to INS LifeGuard We exceed Australian Standards for medical monitoring … indeed we work under the higher standards required and expected of us as registered health care providers

± Who gets notified in an emergency?

In an emergency, we’ll follow the village protocols (for village residents), and summon Emergency Services (police, fire brigade, or ambulance) depending on the situation With your permission, we’ll call the nominated Emergency contacts provided on your Client Information Form, and/or the Village Manager, if you’re a village resident

± How will I learn to use the LifeGuard system?

Upon installation by INS, our technician will carefully explain how the device works If self-installed, INS will include supporting documentation in the Welcome Pack to assist you throughout the installation process Every client receives a User Guide which outlines the functionality of the device Should you require further assistance at any time, simply press the HELP button (either on your wrist or pendant transmitter, or on the device itself) and you’ll be connected to our nurses who can answer any questions you may have Alternatively, you can call us on 1800 636 226 at any time

± How can I be sure the system is working?

We encourage you to test your system just to ensure that everything is working fine We recommend this be done at least monthly Testing involves simply pressing the HELP button (preferably on your wrist or pendant transmitter) When the nurse answers, just advise them that you are testing If at any time you feel there may be a problem with your system, simply call 1800 636 226 and speak to our friendly nurses for assistance

± If I’m not near the unit when I press the pendant, can I still be heard?

If you are in another room, the alarm should still work On installation, our technicians perform a range test to ensure the system works from every room If self-installed, INS recommends you test the system by following the instructions on the Quick Installation Guide included in the Welcome Pack This will help you to identify any potential limitations You can also add our SmartHome Mate into any room to extend the range The SmartHome Mate can be voice-activated and act as a talking call-point We recommend regular testing as coverage can change over time

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± What is the range of the wrist or pendant transmitter?

All transmitters are manufactured to comply with Australian Standards AS 4607 This includes a range of up to 50 metres in open space (depending on the type of transmitter) The actual range of the pendant should be tested in the home to confirm coverage area Please note that range is subject to a number of factors including the type of building materials used in your home and environmental factors We can also supply options to extend the transmitter range to larger areas around homes

± Will my transmitter work when I’m outside my home?

INS does not perform any testing of the transmitter outside the home As such, we cannot guarantee they will work outside and recommend they be used inside the home only However, we do offer range extenders that can boost the coverage, and mobile alarm systems that can be used outside or when you’re away from home

± Can I wear my transmitter in the shower?

Yes! The standard pendant or wrist transmitter is water resistant

± Will my pendant interfere with my pacemaker if I wear it around my neck?

No The pendant has been tested in accordance with AS/NZS 61000 6 3 standard 2008 for EMC (Electromagnetic compatibility) and has been certified as compliant

± How will emergency personnel get into the home?

We recommend a security key holder be installed Our TeleHealth Nurse will provide the code to emergency personnel if they are called If you don’t have a security key holder, one of your nominated contacts should have a key to your home and live close enough to meet emergency services at your door in an emergency

± What happens if the electricity goes out?

Our units have a battery back-up that will operate the unit in the event of a power outage When the power is restored, the battery automatically recharges and is then ready for any additional power outages INS recommends you keep the unit plugged in at all times to ensure the battery is always fully charged That way, if there is a power outage, the battery will last for up to 38 hours

± What happens if I fall over at night?

Just press your HELP button – our call centre is staffed by qualified nurses 24 hours a day, seven days a week

± What will happen if I accidentally press my pendant and send an alarm?

You can press the cancel button on the device If you have the SmartHome IP Dialler, the cancel button appears on the touch screen once you have activated an alarm, either from the base unit or the pendant

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Should you not cancel the alarm in time, it will send the alarm and a nurse at INS LifeGuard will respond Simply advise the nurse that it was activated accidentally and that no assistance is required This can then be treated as a test alarm, thus confirming that your device and pendant are working correctly

± Can I set up the unit myself, or does it have to be professionally installed?

Our units are quite easy to install, and full instructions are provided, so you can save money by installing it yourself If you prefer, we can send a technician to install the unit

± What if I wish to move the unit within my residence?

INS recommends not moving your device, as diagnostic tests were performed during installation to ensure the best network connectivity in its present location If you must move your device, we ask that afterwards you perform a test from your wrist or pendant transmitter to ensure the alarms are still received by our call centre Please advise the nurse you have moved the unit and are testing it

± What if I move to a new address?

We can transfer your system to your new address Just give us as much notice as possible so we can update your file with the new information Then simply connect the system at the new address, and press the HELP button to test the unit Our nurses will respond and confirm that everything is working properly

± Where is the response centre located?

Our Emergency Response Centres are located in New South Wales, Australia, and Auckland, New Zealand They operate 24/7, including all public holidays – so we’re always available when you need assistance

± Will activating my INS LifeGuard alarm system mean higher phone bills?

No Our newest alarm system, the SmartHome IP Dialler, does not use any telephone line They work via a SIM card over the mobile network

SmartHome IP Dialler FAQs

± Does the IPD meet Australian Standards?

YES! The LifeGuard SmartHome IP Dialler has been tested and certified to comply with AS 4607:1999

± Can I connect my device to the nbn™?

Yes, the IPD can be connected to the nbn™ via Ethernet or WiFi If connected this way, the SIM card will function as a back-up in the event the nbn connection is not working for any reason

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± What is the function of the handset on the IPD?

The handset is included for those clients who choose to take up the optional INS Telephone Service As the device is not connected to a standard phone line, the handset can only be used as a telephone with this optional service in place

± How do I read notifications on my device?

Notifications can be sent by INS LifeGuard if there is information we feel you should be aware of, or as a result of tasks and reminders that you’ve asked us to set up for you They can also be sent by Village Management if you are a village resident

The bottom centre of the screen displays the number of unread notifications, if any, in a red box If there are no new notifications, it will display 0 in a white box Simply tap that to view your notification history The list of notifications will be displayed on the left side of the screen and you can identify any that have not been read yet Tap on any notification to display the full message on the right side of the screen so you can read it

± Can I increase the size of the text on my device?

Unfortunately no, there is currently no way to change the text size programmed into the system

± Can I change the times for the Night Time Window when the screen is dimmed?

Yes The screen on the LifeGuard SmartHome IPD will turn off between the hours of 9 PM to 6 AM This is simply so the light from the screen doesn’t disturb you in the evening The screen will automatically wake if you trigger an alarm If you would like to change the hours of the Night Time Window, simply contact INS on 1800 636 226 and our staff can adjust that for you

Please note that the Night Time Window does not affect the SmartHome IPD emergency functions. The alarm system will still work when the screen is dimmed

± There is a message on my device that reads “No Subscription” – what does that mean and how do I remove it?

This notification appears on the IPD screen if one of the four coloured boxes on the right of the screen are touched (My Home, My Health, My Lifestyle, or My Phone) and you have not subscribed to these services Please be assured this message does not mean that your alarm system is not working properly

To dismiss this notification, simply press OK on the screen and the message will disappear If you are unable to dismiss the message, simply press your HELP button or call 1800 636 226 for assistance

± There is an error message on my device screen, what should I do?

If there is an error message appearing on screen, please either test your system by pressing the HELP button or call us on 1800 636 226

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Mobile Alarm System FAQs

± How do you locate someone using a mobile alarm?

Built-in GPS locators ensure we’ll be able to speak to you, locate you, and send assistance – even if you’re not able to respond For self-monitored mobile alarms, you can use the GPS function to locate the user and track where they’ve been, which can be very useful if you’re having trouble contacting them, or for those who have dementia and may wander

± What platform is your LifeGuard mobile application available for?

You can download the LifeGuard Mobile app to your existing, compatible smart phone You’ll need an Android phone (version 4.1 or higher) and a minimum 5″ screen.

± How does the mobile LifeGuard SmartTracker work?

It works using the same cellular technology as a mobile phone, but without the complicated features The user can simply press a button to send an alarm It also functions as a fall detector, has a docking station for easy charging, and is waterproof IPX6, so it can be safely worn in the shower

± How much do the mobile alarm systems cost?

Please call 1800 636 226 for more information – our operators would be happy to discuss the cost with you

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Premier Emergency Response with

Experienced Nurses

INS LifeGuard