Person Centred Team Plans in Gwynedd

Why did we develop our own team plan?

• The journey for developing person centred planning in Gwynedd began in March 2005. During this time we became increasing aware that the development of a person centred team plan would give us the foundations on which to work.

• We believed that it would give us a better understanding of our working relationships and what support each of us would need both individually and as a team.

• It would identify each individual members’ strengths and gifts in order to utilise these skills and support each other to develop them to their full potential.

• We needed to share our learning and encourage agencies, departments and the care sector to work in the same way. We therefore decided that the ‘7 Day Training’ model would provide Managers with the tools and skills to develop Person Centred Team Plans.

How did we develop our team plan?

Over the past year we have been developing our team plan during our team meetings. We have used the person centred thinking tools to gather information to put into our plan:Like & admireReputations exerciseGood day/Bad dayTeam donut

By using these exercises we began to pull out what was important to each of us and what good support looks like for us.

What the team members like and admire about Sioned…..:

DeterminedDetermined

KindKindThoughtfulThoughtful

HonestHonest

PassionatePassionate

Professional

Professional

Good funGood funGood listner

Good listner

Hard worker

Hard worker

OrganisedOrganised

FriendlyFriendly

Committed Committed

OrganisedOrganised

CaringCaring

Team DonutCore Responsibilities

Listen to the voice of individuals in Gwynedd and empowering them to leadDeveloping person centred practice across GwyneddDeveloping & delivering training in person centred approaches to individuals, families & workforceTo coordinate the development & implementation of a training strategyTo coordinate the development of a business planTo keep up to date with developments locally, Nationally and internationallyHighlight bad practiceInfluencing service developmentPromoting community participation, connections & developmentLobbying for change in policy and practice, locally and nationallyTo shre our learningMonitoring and evaluating quality of plansKeeping plans alivePresent and deliver work of the highest standard and maintaining professionalism at all times, having the necessary equipmentSupporting each other

Judgement & CreativityExplore different methods of listening to & learning about individuals and working in partnership with agencies & other professional to do this

Explore different training styles & model of practice.

Identify opportunities to introduce new styles & approaches to work practices.

Promoting partnership working with other agencies.

Use different styles& tools to facilitate on-going learning

Thinking big & outside the box.

Networking as well as sharing our learning via e-mails, telephone, meetings and conferences.

‘Listen to Me!’ group, empowering individuals to lead on developing person centred planning.

Facilitate meetings, evaluation/monitoring days, visioning days and conferences using the tools

Developing a database to monitor person centred planning

Team meetings/days, night out, developing team plan

Not our paid responsibilityIt is the individuals choice as to whether they want an ‘Essential Lifestyle Plan’, MAP or PATH.

Whether agencies don’t or won’t recognise ‘Person Centred Planning’ as best practice

The things that are most important to Angela :

• That I arrive at work and arranged meetings on time

• That I have a coffee when I arrive at the office

• That I have my diary, laptop and work bag with me at all times

• That my diary is always up to date• That the photocopier and printer is

working • That I have up-to-date information about

planned meetings, schedules training and presentations in order to organised my work by creating a work schedule

• That I have at least one hour in the morning to sort out my e-mails and organise my work

• That others respect and value the work that I do.

• That others respect that I have strong values

• That I present work that is of the highest standard possible

• That people are open and honest with me

We need to add………Must have’s………

What you need to know and do to support Vicky :

• If I’m tired, let me get on in peace and quiet so I can get home and relax!

• When I am busy, offer me some help if you can, if not, don’t interrupt me, just let me get on with what I need to do.

• If you want me to do something, please give me plenty of notice so that I can plan the work and time properly

• I need to have my laptop, mobile phone, and car in good working order.

• If you need to contact me, by e-mail or mobile is best as I am often out of the office for long periods of time.

• If I have upset you, done something wrong or offended you in anyway, please tell me in a gentle way. I dislike conflict and arguments and would never deliberately want to upset anyone.

• Sometimes I open my mouth without engaging my brain – I like to think and talk my ideas through with other people

• That there is a clear understanding between myself & the psychologists we share the office with as to when we need to be in the office.

• Be honest with me.• To have my Tom Tom with me as I travel a lot.• To have regular team meetings to update my diary

& support each other.

We need to add………To support me well………

Outcomes from our own team plan

• Created ‘Time to think!’• Individual team members are working in

areas where our strengths, skills and knowledge lie.

• Our work schedules are always well organised.

• Training is planned well in advance.• We have developed our own support

network within the team.

Examples of team plans currently

being developed in

Gwynedd

Person Centred Team Plan

Uned Stiniog

Commenced 08/11/06Facilitated by : - Sally RobertsMentoring by: - Angela Hughes

What we like & admire about each other

AlanPeople’s Person

Good listenerHelpful

IonaDependable

HelpfulGood listener

Good at her workSense of humour

GarethHelpful, Dependable

Happy, CreativeCalm, Considerate

ValHelpful

Good listenerGood laughEnergetic

Sally Lively, Helpful UnderstandingGood listener

SamanthaGood listenerGood worker

Fun to be around

Important to Alan

To have a happy working environment

Staff working together in harmony

Good communication with all staff

To have good support from my line manager

Individuals are supported to live a full life

Sufficient funding and staffing levels for efficient service delivery

To be listened to

To develop the service provision to its full potential

Important to SallyTo work in a happy environmentTo be valued as a team memberTo be appreciated for the work I doThat my opinions and views are valuedEveryone’s work responsibilities are equalThat everyone addresses work issues in a respectful mannerHaving discussed and agreed on realistic work goalsHave fun while we work

Important to GarethTo work in a happy environmentTo be valued as a team memberTo be appreciated for the work I doThat my opinions and views are valuedEveryone’s work responsibilities are equal

What is important to us as team members

Important to Iona

To be happy in my work

That I enjoy coming to workEveryone’s work responsibilities are equal

That my opinions and views are valued

That I am appreciated as a team member and employee

Have stability in my workplace and confirmation that the future of our service is safe

Important to ValTo work in a happy environmentTo be part of a teamTo be valued as a team memberTo be appreciated for the work I doTo know that my opinions and views are acknowledged and respectedHaving discussed and agreed on realistic work goalsEveryone’s work responsibilities are equal

Important to SamTo feel happy in my workTo be valued as a team memberThat people tell me if I’m doing a good jobThat my opinions and views are acknowledged and respectedThat I enjoy coming to work

What is important to us as team members

Positive & Productive Meetings

The Domino Effect

What next?

• Continue to develop our own plan using the person centred thinking tools.

• Encouraging other agencies and schools to develop person centred team plans.

• Introducing Person Centred Teams to the Elderly and Physical Disabilities Services

• Develop Person Centred Supervision in Gwynedd.

• Introduce Person Centred Team Plans and Positive, Productive Meetings to the CSIW (Care Standards Inspectorate for Wales)