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SALINAN

MENTERI DALAM NEGERIREPUBLIK INDONESIA

PERATURAN MENTERI DALAM NEGERINOMOR 33 TAHUN 2011

 TENTANG

PEDOMAN FASILITASI PENGADUAN DI LINGKUNGAN KEMENTERIAN DALAM NEGERI DAN PEMERINTAHAN DAERAH

DENGAN RAHMAT TUHAN YANG MAHA ESA

MENTERI DALAM NEGERI,

Menimban ! a" ba#$a %ema&in menin&a'n(a )en(am)aian a%)i*a%i)ena+an ma%(a*a&a' &e)a+a )eme*in'a# )%a' +an)eme*in'a#an +ae*a# %e#ina )e*- +i-a&&an )ena'*an.

b" ba#$a )en(am)aian a%)i*a%i +an )en+a)a' +i m&a mmme*)a&an $/+ &n'*- 'e*#a+a) )e-a&%anaan

)en(e-ena*aan )eme*in'a#an, )embannan +an&ema%(a*a&a'an, %e#ina )e*- men+a)a' )enananan%ea*a bai&, 'e*)a+ +an 'e*&*+ina%i.

" ba#$a be*+a%a*&an )e*'imbanan %ebaaimana +ima&%+)a+a #* a +an #* b, )e*- mene'a)&an Pe*a'*anMen'e*i Da-am Nee*i 'en'an Pe+man Fa%i-i'a%i Pena+anDi Lin&nan Kemen'e*ian Da-am Nee*i +an Peme*in'a#anDae*a#.

Menina' ! 1" Un+anUn+an Nm* 4 Ta#n 1445 'en'an Keme*+e&aanMen(am)ai&an Pen+a)a' Di M&a Umm 6Lemba*an Nea*a

Re)b-i& In+ne%ia Ta#n 1445 Nm* 151, Tamba#anLemba*an Nea*a Re)b-i& In+ne%ia Nm* 37548.2" Un+anUn+an Nm* 34 Ta#n 1444 'en'an Ha& A%a%i

Man%ia 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n 1444Nm* 19:, Tamba#an Lemba*an Nea*a Re)b-i& In+ne%iaNm* 35598.

3" Un+anUn+an Nm* 32 Ta#n 200; 'en'an Peme*in'a#anDae*a# 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n 200;Nm* 12:, Tamba#an Lemba*an Nea*a Re)b-i& In+ne%iaNm* ;;228 %ebaaimana 'e-a# +iba# bebe*a)a &a-i,'e*a&#i* +enan Un+anUn+an Nm* 12 Ta#n 2005

'en'an Pe*ba#an Ke+a A'a% Un+anUn+an Nm* 32 Ta#n 200; 'en'an Peme*in'a#an Dae*a# 6Lemba*an Nea*aRe)b-i& In+ne%ia Ta#n 2005 Nm* :4, Tamba#anLemba*an Nea*a Re)b-i& In+ne%ia Nm* ;5;;8.

;" Un+anUn+an Nm* 1; Ta#n 2005 'en'an Ke'e*b&aanIn*ma%i Pb-i& 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n2005 Nm* 91, Tamba#an Lemba*an Nea*a Re)b-i&In+ne%ia Nm* ;5;98.

:" Un+anUn+an Nm* 2: Ta#n 2004 'en'an Pe-a(ananPb-i& 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n 2004Nm* 112, Tamba#an Lemba*an Nea*a Re)b-i& In+ne%ia

Nm* :0358.

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9" Un+anUn+an Nm* 37 Ta#n 2005 'en'an Omb+%manRI 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n 2005 Nm*134, Tamba#an Lemba*an Nea*a Re)b-i& In+ne%ia Nm*;5448.

7" Un+anUn+an Nm* 34 Ta#n 2005 'en'an Kemen'e*ianNea*a 6Lemba*an Nea*a Re)b-i& In+ne%ia Ta#n 2005

Nm* 199, Tamba#an Lemba*an Nea*a Re)b-i& In+ne%iaNm* ;4198.

5" Pe*a'*an Peme*in'a# Nm* 95 Ta#n 1444 Ten'an Ta'a<a*a Pe-a&%anaan Pe*an Se*'a Ma%(a*a&a' Da-amPen(e-ena*aan Nea*a 6Lemba*an Nea*a Re)b-i&In+ne%ia Ta#n 1444 Nm* 124, Tamba#an Lemba*anNea*a Re)b-i& In+ne%ia Nm* 35998.

4" Pe*a'*an Men'e*i Da-am Nee*i Nm* ;1 Ta#n 2010'en'an O*ani%a%i +an Ta'a Ke*/a Kemen'e*ian Da-am Nee*i6Be*i'a Nea*a Re)b-i& In+ne%ia Ta#n 2010 Nm* 3178%ebaaimana 'e-a# +iba# +enan Pe*a'*an Men'e*i Da-am

Nee*i Nm* 1; Ta#n 2011 'en'an Pe*ba#an A'a%Pe*a'*an Men'e*i Da-am Nee*i Nm* ;1 Ta#n 2010'en'an O*ani%a%i +an Ta'a Ke*/a Kemen'e*ian Da-am Nee*i6Be*i'a Nea*a Re)b-i& In+ne%ia Ta#n 2011 Nm* 1958.

MEMUTUSKAN!

Mene'a)&an

! PERATURAN MENTERI DALAM NEGERI TENTANG PEDOMANFASILITASI PENGADUAN DI LINGKUNGAN KEMENTERIAN DALAMNEGERI DAN PEMERINTAHAN DAERAH"

BAB IKETENTUAN UMUM

Pa%a- 1

Da-am Pe*a'*an Men'e*i ini (an +ima&%+ +enan!

1" Peme*in'a#an Dae*a# a+a-a# )en(e-ena*aan *%an)eme*in'a#an +ae*a# -e# )eme*in'a# +ae*a# +an De$anPe*$a&i-an Ra&(a' Dae*a# men*' a%a% 'nmi +an 'a%)emban'an +enan )*in%i) 'nmi %e-a%-a%n(a +a-am

%i%'em +an )*in%i) Nea*a Ke%a'an Re)b-i& In+ne%ia%ebaaimana +ima&%+ +a-am Un+an Un+an Da%a* Nea*aRe)b-i& In+ne%ia Ta#n 14;:"

2" Peme*in'a# +ae*a# a+a-a# Gbe*n*, B)a'i, a'a =a-i&'a +an)e*an&a' +ae*a# %ebaai n%* )en(e-ena*a )eme*in'a#an+ae*a#"

3" Men'e*i a+a-a# Men'e*i Da-am Nee*i"

;" Km)nen +i Lin&nan Kemen'e*ian Da-am Nee*i a+a-a#&m)nen (an 'e*+i*i +a*i Se&*e'a*ia' >en+e*a-, Di*e&'*a' >en+e*a- Ke%a'an Ban%a +an P-i'i&, Di*e&'*a' >en+e*a-Peme*in'a#an Umm, Di*e&'*a' >en+e*a- O'nmi Dae*a#,Di*e&'*a' >en+e*a- Bina Pembannan Dae*a#, Di*e&'*a' >en+e*a- Pembe*+a(aan Ma%(a*a&a' +an De%a, Di*e&'*a' >en+e*a- Ke)en++&an +an Pena'a'an Si)i-, Di*e&'*a' >en+e*a- Keanan Dae*a#, In%)e&'*a' >en+e*a-, Ba+anPene-i'ian +an Penembanan, Ba+an Pen+i+i&an +anPe-a'i#an, +an In%'i'' Peme*in'a#an Da-am Nee*i"

:" De$an Pe*$a&i-an Ra&(a' Dae*a# (an %e-an/'n(a +i%in&a'DPRD a+a-a# -embaa )e*$a&i-an +ae*a# %ebaai n%*)en(e-ena*a )eme*in'a#an +ae*a#"

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9" Sa'an Ke*/a Pe*an&a' Dae*a# %e-an/'n(a +i%in&a' SKPDa+a-a# %a'an &e*/a )e*an&a' +ae*a# )*?in%i +an&ab)a'en@&'a"

 

7" Fa%i-i'a%i Pena+an a+a-a# )*%e% &eia'an (an me-i)'i)ene*imaan, )ena'a'an, )en(a-*an, &*+ina%i, &n*ma%i,&-a*i&a%i, )e-a)*an, 'in+a& -an/' +an )en+&men'a%ian"

5" Pena+an a+a-a# )en(am)aian &e-#an -e# in+i?i+,ma%(a*a&a', -embaa +an *ani%a%i &e)a+a )eme*in'a#%e#bnan +enan a+an(a )e-a(anan a'a )e*-a&an&ebi/a&an )eme*in'a# (an 'i+a& %e%ai +enan )e*a'*an)e*n+ann+anan"

4" Un/& *a%a a'a +emn%'*a%i a+a-a# &eia'an (an +i-a&&an-e# %e*an a'a -ebi# n'& mene-a*&an )i&i*an +enan-i%an, '-i%an, +an %ebaain(a %ea*a +emn%'*a'i +i m&amm"

10"Di m&a mm a+a-a# +i #a+a)an *an ban(a&, a'a *an-ain 'e*ma%& /a +i 'em)a' (an +a)a' +i+a'ani +an a'a+i-i#a' %e'ia) *an"

11"De-ea%i a'a )e*$a&i-an a+a-a# %e%e*an a'a %e&e-m)&*an (an me$a&i-i a'a +ibe*i $e$enan +an 'ann /a$ab n'& men(am)ai&an &e-#an &e)a+a Men'e*i Da-amNee*i, be*n*, b)a'i@$a-i&'a %e#bnan +enan a+an(a)e-a(anan a'a )e*-a&an )eme*in'a# (an 'i+a& %e%ai+enan )e*a'*an )e*n+ann+anan +enan a*amena+a&an )e*'eman a'a men+a'ani %ea*a -an%n-embaa@&emen'e*ian@&an'* )eme*in'a#an )*?in%i,&ab)a'en@&'a"

BAB IIPENGADUAN MASYARAKAT

Pa%a- 2

Pena+an ma%(a*a&a' 'e*+i*i a'a%!

a" )ena+an -an%n. +an

b" )ena+an 'i+a& -an%n"

Pa%a- 3

Pena+an -an%n %ebaaimana +ima&%+ +a-am Pa%a- 2 #* a +i%am)ai&an &e)a+a Kemen'e*ian Da-am Nee*i +an@a'a)eme*in'a#an +ae*a# me-a-i!

a" n/& *a%a a'a +emn%'*a%i. +anb" +e-ea%i a'a )e*$a&i-an"

Pa%a- ;

Pena+an 'i+a& -an%n %ebaaimana +ima&%+ +a-am Pa%a- 2#* b +i%am)ai&an &e)a+a Kemen'e*ian Da-am Nee*i +an@a'a)eme*in'a#an +ae*a# me-a-i %a*ana!

a" )% %*a'.

b" PO" BO.

" 'e-e)n.

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  4

+" a&%imi-i.

e" $eb%i'e.

" me+ia e'a&. +an

" me+ia )en(ia*an"

 

Pa%a- :

Kemen'e*ian Da-am Nee*i +an )eme*in'a#an +ae*a# %ebaai

ba+an )b-i& me-a&%ana&an )ene--aan )ena+an ma%(a*a&a'"

BAB IIIMEKANISME FASILITASI PENGADUAN

Baian Ke%a'Umm

Pa%a- 9

Men'e*i Da-am Nee*i me-a-i Se&*e'a*i% >en+e*a- me-a-i Ke)a-aP%a' Pene*anan +an )eme*in'a#an +ae*a# +a-am me-a&&an

a%i-i'a%i )ena+an %e%ai 'a#a)an a%i-i'a%i"

Pa%a- 7

 Ta#a)an a%i-i'a%i )ena+an +i -in&nan Kemen'e*ian Da-amNee*i +an )eme*in'a#an +ae*a# %ebaaimana +ima&%+ +a-amPa%a- 9 'e*+i*i a'a%!

a" a%i-i'a%i )ena+an -an%n. +an

b" a%i-i'a%i )ena+an 'i+a& -an%n"

  Pa%a- 5

 Ta#a)an a%i-i'a%i )ena+an +i -in&nan Kemen'e*ian Da-amNee*i +an )eme*in'a#an +ae*a# %ebaaimana +ima&%+ +a-amPa%a- 7 )a-in %e+i&i' mema' !

a" )ena'a%a#aan.

b" a%i-i'a%i.

" )ene*imaan. +an

+" )eman'aan 'in+a&-an/'"

Baian Ke+aPena'a%a#aan

Pa%a- 4

Pena'a%a#aan a%i-i'a%i )ena+an +i -in&nan Kemen'e*ianDa-am Nee*i +an )eme*in'a#an +ae*a# %ebaaimana +ima&%++a-am Pa%a- 5 #* a +i-a&&an 'e*#a+a) )ena+an -an%n+an )ena+an 'i+a& -an%n"

Pa%a- 10

Pena'a%a#aan a%i-i'a%i )ena+an -an%n +an )ena+an

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'i+a& -an%n +i -in&nan Kemen'e*ian Da-am Nee*i +an)eme*in'a#an +ae*a# )a-in %e+i&i' mema'!

a" )ena'a'an.

b" )e*m%an.

" )en(a-*an. +an

+" )en+&men'a%ian"

Pa%a- 11

618 Pena'a'an )ena+an -an%n +i -in&nan Kemen'e*ianDa-am Nee*i +an )eme*in'a#an +ae*a# %ebaaimana+ima&%+ +a-am Pa%a- 10 #* a me-i)'i +a'a )ena+an,+a'a )e-a)*, +a'a 'e*-a)*, -&a%i &a%% +an ma'e*i)ena+an"

628 Pena'a'an )ena+an 'i+a& -an%n +i -in&nanKemen'e*ian Da-am Nee*i +an )eme*in'a#an +ae*a#%ebaaimana +ima&%+ +a-am Pa%a- 10 #* a me-i)'i +a'a)ena+an, +a'a )e-a)*, +a'a 'e*-a)*, -&a%i &a%% +anma'e*i )ena+an"

Pa%a- 12

618 Pe*m%an )ena+an -an%n +i -in&nan Kemen'e*ianDa-am Nee*i +an )eme*in'a#an +ae*a# %ebaaimana

+ima&%+ +a-am Pa%a- 10 #* b +i-a&&an n'&men&a'e*i&an ma'e*i )ena+an %e%ai +enan %b%'an%i)e*ma%a-a#ann(a"

628 Ha%i- )e*m%an )ena+an -an%n +an )e*m%an)ena+an 'i+a& -an%n +i -in&nan Kemen'e*ian Da-amNee*i %ebaaimana +ima&%+ )a+a a(a' 618 +i-an/'&an&e)a+a &m)nen +i -in&nan Kemen'e*ian Da-am Nee*i,)eme*in'a#an +ae*a#, +an@a'a in%'an%i %e%ai +enan&e$enanan, 'a% +an n%in(a"

638 Ha%i- )e*m%an )ena+an -an%n +an )e*m%an

)ena+an 'i+a& -an%n +i -in&nan )eme*in'a#an +ae*a#%ebaaimana +ima&%+ )a+a a(a' 618 +i'e*%&an &e)a+a SKPD+i -in&nan )eme*in'a# )*?in%i, &ab)a'en@&'a, +anin%'an%i 'e*&ai' %e%ai +enan &e$enanan, 'a% +ann%in(a"

Pa%a- 13

618 Pen(a-*an )ena+an +i -in&nan Kemen'e*ian Da-amNee*i +an )eme*in'a#an +ae*a# %ebaaimana +ima&%++a-am Pa%a- 10 #* +i-a&&an 'e*#a+a) )ena+an

-an%n +an )ena+an 'i+a& -an%n"628 Pen(a-*an )ena+an -an%n +an )en(a-*an )ena+an

'i+a& -an%n +i -in&nan Kemen'e*ian Da-am Nee*i%ebaaimana +ima&%+ )a+a a(a' 618 +i%am)ai&an &e)a+a&m)nen +i -in&nan Kemen'e*ian Da-am Nee*i,)eme*in'a#an +ae*a# +an in%'an%i 'e*&ai' be*+a%a*&an%b%'an%i )ena+an"

638 Pen(a-*an )ena+an -an%n +an )en(a-*an )ena+an'i+a& -an%n +i -in&nan )eme*in'a#an +ae*a#%ebaaimana +ima&%+ )a+a a(a' 618 +i%am)ai&an &e)a+a

SKPD +i -in&nan )eme*in'a# )*?in%i, &ab)a'en@&'a, +an

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in%'an%i 'e*&ai' be*+a%a*&an %b%'an%i )ena+an"

C

Pa%a- 1;

618 Pen+&men'a%ian )ena+an +i -in&nan Kemen'e*ian

Da-am Nee*i +an )eme*in'a#an +ae*a# %ebaaimana+ima&%+ +a-am Pa%a- 10 #* + +i-a&&an 'e*#a+a))ena+an -an%n +an )ena+an 'i+a& -an%n"

628 Pen+&men'a%ian )ena+an -an%n +i -in&nanKemen'e*ian Da-am Nee*i +an )eme*in'a#an +ae*a#%ebaaimana +ima&%+ )a+a a(a' 618 me-i)'i )ena'aan,)em'*e'an, )e*e&aman +an )en(im)anan +&men"

638 Pen+&men'a%ian )ena+an 'i+a& -an%n +i -in&nanKemen'e*ian Da-am Nee*i +an )eme*in'a#an +ae*a#%ebaaimana +ima&%+ )a+a a(a' 618 me-i)'i )ena'aan,

in?en'a*i%a%i +an )en(im)anan +&men"

Baian Ke'iaFa%i-i'a%i Pena+an

Pa*a*a 1Fa%i-i'a%i Pena+an Lan%n

Pa%a- 1:

(1) Fa%i-i'a%i )ena+an -an%n +i -in&nan Kemen'e*ianDa-am Nee*i %ebaaimana +ima&%+ +a-am Pa%a- 5 #* b+i-a&%ana&an -e# Ke)a-a P%a' Pene*anan"

628 Fa%i-i'a%i )ena+an -an%n +i -in&nan )eme*in'a#an

+ae*a# %ebaaimana +ima&%+ +a-am Pa%a- 5 #* b+i-a&%ana&an -e# )im)inan SKPD a'a ni' &e*/a (an 'a%+an n%in(a mema%i-i'a%i )ena+an ma%(a*a&a'"

638 Fa%i-i'a%i )ena+an -an%n +i -in&nan Kemen'e*ianDa-am Nee*i %ebaaimana +ima&%+ )a+a a(a' 618 'e*#a+a)n/& *a%a a'a +emn%'*a%i +i-a&&an -e# Ke)a-a P%a'Pene*anan be*&*+ina%i +enan Sa'an Keamanan Da-am+an Ke)-i%ian Nea*a Re)b-i& In+ne%ia"

6;8 Fa%i-i'a%i )ena+an -an%n +i -in&nan )eme*in'a#an

+ae*a# %ebaaimana +ima&%+ )a+a a(a' 628 'e*#a+a) n/&*a%a a'a +emn%'*a%i +i-a&&an -e# )im)inan SKPD a'a ni'&e*/a (an 'a% +an n%in(a mema%i-i'a%i )ena+anma%(a*a&a' be*&*+ina%i +enan Sa'an P-i%i Pamn P*a/a+an Ke)-i%ian Nea*a Re)b-i& In+ne%ia"

Pa*a*a 2Fa%i-i'a%i Pena+an Ti+a& Lan%n

Pa%a- 19

(1) Fa%i-i'a%i )ena+an 'i+a& -an%n +i -in&nan Kemen'e*ian

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Da-am Nee*i %ebaaimana +ima&%+ +a-am Pa%a- 5 #* b+i-a&%ana&an -e# Ke)a-a P%a' Pene*anan"

628 Fa%i-i'a%i )ena+an 'i+a& -an%n +i -in&nan)eme*in'a#an +ae*a# %ebaaimana +ima&%+ +a-am Pa%a- 5#* b +i-a&%ana&an -e# )im)inan SKPD a'a ni' &e*/a (an

'a% +an n%in(a mema%i-i'a%i )ena+an ma%(a*a&a'"

Pa%a- 17

618Pim)inan &m)nen +i -in&nan Kemen'e*ian Da-am Nee*i(an mene*ima )ena+an 'i+a& -an%n #a*%menin*ma%i&an #a%i- 'in+a& -an/' )enananann(a &e)a+aSe&*e'a*i% >en+e*a- me-a-i Ke)a-a P%a' Pene*anan"

628Ha%i- 'in+a& -an/' )enananan )ena+an 'i+a& -an%n%ebaaimana +ima&%+ )a+a a(a' 618 a&an +i&m)i-a%i +enan#a%i- 'in+a& -an/' )ena+an (an -ain, %e-an/'n(a +i-a)*&an

Ke)a-a P%a' Pene*anan &e)a+a Men'e*i Da-am Nee*i"

Pa%a- 15

618 Pim)inan SKPD a'a ni' &e*/a (an mene*ima )ena+an'i+a& -an%n menin*ma%i&an #a%i- )enananann(a&e)a+a %e&*e'a*i% +ae*a# me-a-i SKPD (an 'a% +ann%in(a mema%i-i'a%i )ena+an ma%(a*a&a'"

628 Pim)inan SKPD +i -in&nan )eme*in'a#an +ae*a# (anmene*ima )ena+an 'i+a& -an%n #a*% menin*ma%i&an#a%i- 'in+a& -an/' )enananann(a &e)a+a %e&*e'a*i% +ae*a#me-a-i SKPD a'a ni' &e*/a (an 'a% +an n%in(amema%i-i'a%i )ena+an ma%(a*a&a'"

638 Ha%i- 'in+a& -an/' )enananan )ena+an 'i+a& -an%n%ebaaimana +ima&%+ )a+a a(a' 618 a&an +i&m)i-a%i +enan#a%i- 'in+a& -an/' )ena+an (an -ain, %e-an/'n(a +i-a)*&an)im)inan SKPD a'a ni' &e*/a (an 'a% +an n%in(amema%i-i'a%i )ena+an ma%(a*a&a' &e)a+a be*n*,b)a'i@$a-i&'a"

6 Baian Keem)a'Pene*imaan Pena+an

Pa*a*a 1Pene*imaan Pena+an Lan%n

Pa%a- 14

618Pene*imaan )ena+an -an%n +i -in&nan Kemen'e*ianDa-am Nee*i %ebaaimana +ima&%+ +a-am Pa%a- 5 #* +i-a&%ana&an +i*an *a)a', +i)im)in -e# Ke)a-a P%a'Pene*anan"

628Da-am mene*ima )ena+an -an%n %ebaaimana +ima&%+)a+a a(a' 618 Ke)a-a P%a' Pene*anan be*&*+ina%i +enan&m)nen +i -in&nan Kemen'e*ian Da-am Nee*i, in%'an%i+an@a'a ni' &e*/a 'e*&ai' +enan %b%'an%i )ena+an"

638Pene*imaan )ena+an -an%n +i -in&nan )eme*in'a#an

+ae*a# +i-a&%ana&an +i*an *a)a', +i)im)in -e# )im)inan

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  8

SKPD a'a ni' &e*/a (an 'a% +an n%in(a mema%i-i'a%i)ena+an ma%(a*a&a'"

6;8Da-am mene*ima )ena+an -an%n %ebaaimana +ima&%+)a+a a(a' 638 SKPD a'a ni' &e*/a (an 'a% +an n%in(amema%i-i'a%i )ena+an ma%(a*a&a' be*&*+ina%i +enan

SKPD, in%'an%i a'a ni' &e*/a 'e*&ai' +enan %b%'an%i)ena+an"

6:8Pe/aba' (an mene*ima )ena+an -an%n %ebaaimana+ima&%+ )a+a a(a' 628 +an a(a' 6;8, me*)a&an )e/aba' (anmem)n(ai &m)e'en%i n'& membe*i&an 'ana)an +anin*ma%i a'a% )e*ma%a-a#an (an +i%am)ai&an -e# )ena+"

698Ha%i- )ene*imaan )ena+an -an%n %ebaaimana +ima&%+)a+a a(a' 618, +i-a)*&an &e)a+a )im)inan &m)nen ma%inma%in"

678Ha%i- )ene*imaan )ena+an -an%n %ebaaimana +ima&%+)a+a a(a' 638, +i-a)*&an &e)a+a )im)inan SKPD ma%inma%in

Pa*a*a 2Pene*imaan Pena+an Ti+a& Lan%n

Pa%a- 20

618 Pene*imaan )ena+an 'i+a& -an%n +i -in&nanKemen'e*ian Da-am Nee*i %ebaaimana +ima&%+ +a-am Pa%a-5 #* +ia%i-i'a%i -e# Ke)a-a P%a' Pene*anan, +an+i-a&&an ?e*i&a%i +an 'e-aa#an i%i -a)*an )ena+an"

628 Ha%i- ?e*i&a%i +an 'e-aa#an %b%'an%i )ena+an +i-in&nan Kemen'e*ian Da-am Nee*i %ebaaimana +ima&%+)a+a a(a' 618 +i%am)ai&an &e)a+a &m)nen +i -in&nanKemen'e*ian Da-am Nee*i, )eme*in'a#an +ae*a#, +an@a'ain%'an%i 'e*&ai' %e%ai +enan &e$enanan, 'a% +ann%in(a, na men+a)a'&an )enananan -ebi# -an/'"

638 Pene*imaan )ena+an 'i+a& -an%n +i -in&nan)eme*in'a#an +ae*a# +ia%i-i'a%i -e# )im)inan SKPD a'a ni'&e*/a (an 'a% +an n%in(a mema%i-i'a%i )ena+anma%(a*a&a', +an +i-a&&an ?e*i&a%i +an 'e-aa#an i%i -a)*an)ena+an"

6;8 Ha%i- ?e*i&a%i +an 'e-aa#an %b%'an%i )ena+an 'i+a&-an%n +i -in&nan )eme*in'a#an +ae*a# %ebaaimana+ima&%+ )a+a a(a' 638 +i%am)ai&an &e)a+a SKPD +i-in&nan )eme*in'a# )*?in%i, &ab)a'en@&'a, +an@a'ain%'an%i 'e*&ai' %e%ai +enan &e$enanan, 'a% +an

n%in(a, na men+a)a'&an )enananan -ebi# -an/'"

Pa%a- 21

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618 Se'ia) &m)nen +i -in&nan Kemen'e*ian Da-am Nee*i(an mene*ima be*&a% )ena+an 'i+a& -an%n a)abi-a'i+a& %e%ai +enan 'a% +an n%in(a, #a*%men(am)ai&an be*&a% )ena+an &e)a+a Ke)a-a P%a'Pene*anan n'& +i'e*%&an &e)a+a &m)nen (an

be*$enan, %e%ai +enan 'a% +an n%in(a"(2) Se'ia) SKPD a'a ni' &e*/a +i -in&nan )eme*in'a#an

+ae*a# (an mene*ima be*&a% )ena+an 'i+a& -an%na)abi-a 'i+a& %e%ai +enan 'a% +an n%in(a, #a*%men(am)ai&an be*&a% )ena+an &e)a+a )im)inan SKPD a'ani' &e*/a (an 'a% +an n%in(a mema%i-i'a%i )ena+anma%(a*a&a' n'& +i'e*%&an &e)a+a SKPD (an be*$enan,%e%ai +enan 'a% +an n%in(a"

Baian Ke-imaPeman'aan Tin+a& Lan/'

Pa%a- 22

618 Peman'aan 'in+a& -an/' %ebaaimana +ima&%+ +a-amPa%a- 5 #* + +i-a&&an 'e*#a+a) )ena+an -an%n +an)ena+an 'i+a& -an%n"

628 Peman'aan %ebaaimana +ima&%+ )a+a a(a' 618 +iben'&'im a%i-i'a%i )ena+an (an be*'a% meman'a #a%i- 'in+a&-an/' )ena+an ma%(a*a&a'"

638 Ha%i- )eman'aan 'in+a& -an/' )ena+an (an+i-a&%ana&an -e# 'im a%i-i'a%i )ena+an +i -in&nanKemen'e*ian Da-am Nee*i +i-a)*&an &e)a+a Men'e*i Da-am

Nee*i me-a-i Ke)a-a P%a' Pene*anan"6;8 Ha%i- 'in+a& -an/' )ena+an (an +i-a&%ana&an -e# 'im

a%i-i'a%i )ena+an +i -in&nan )eme*in'a# )*?in%i+i-a)*&an &e)a+a be*n*"

6:8 Ha%i- )eman'aan 'in+a& -an/' )ena+an (an+i-a&%ana&an -e# 'im a%i-i'a%i )ena+an +i -in&nan)eme*in'a# &ab)a'en@&'a +i-a)*&an &e)a+a b)a'i@$a-i&'a"

BAB I

 TIM FASILITASI PENGADUANPa%a- 23

618 Un'& men+&n &e-ana*an a%i-i'a%i )ena+an -an%n+an 'i+a& -an%n +i -in&nan Kemen'e*ian Da-am Nee*i+iben'& 'im a%i-i'a%i )ena+an Kemen'e*ian Da-am Nee*i"

628 Un'& men+&n &e-ana*an a%i-i'a%i )ena+an -an%n+an 'i+a& -an%n +i -in&nan )eme*in'a# )*?in%i +iben'&'im a%i-i'a%i )ena+an )*?in%i"

638 Un'& men+&n &e-ana*an a%i-i'a%i )ena+an -an%n+an 'i+a& -an%n +i -in&nan )eme*in'a# &ab)a'en@&'a+iben'& 'im a%i-i'a%i )ena+an &ab)a'en@&'a"

Pa%a- 2;

618 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 618

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+i&*+ina%i&an -e# Se&*e'a*i% >en+e*a- me-a-i Ke)a-a P%a'Pene*anan (an &ean'aann(a 'e*+i*i +a*i )e/aba'@%'a +i-in&nan P%a' Pene*anan, &m)nen +i -in&nanKemen'e*ian Da-am Nee*i +an in%'an%i 'e*&ai'"

628 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 628

+i&*+ina%i&an -e# %e&*e'a*i% +ae*a# )*?in%i me-a-i SKPD(an mem)n(ai 'a% +an n%i menanani )ena+anma%(a*a&a' (an &ean'aann(a 'e*+i*i +a*i )e/aba'@ %'a +i-in&nan %e&*e'a*ia' +ae*a# )*?in%i, SKPD +an in%'an%i'e*&ai'"

638 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 638+i&*+ina%i&an -e# %e&*e'a*i% +ae*a# &ab)a'en@&'a me-a-iSKPD (an mem)n(ai 'a% +an n%i menanani)ena+an ma%(a*a&a' (an &ean'aann(a 'e*+i*i +a*i)e/aba'@%'a +i -in&nan %e&*e'a*ia' +ae*a# &ab)a'en@&'a,SKPD +an in%'an%i 'e*&ai'"

Pa%a- 2:

618 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 618 +i'e'a)&an+enan &e)'%an Men'e*i Da-am Nee*i"

628 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 628 +i'e'a)&an+enan &e)'%an be*n*"

638 Tim %ebaaimana +ima&%+ +a-am Pa%a- 23 a(a' 638 +i'e'a)&an+enan &e)'%an b)a'i@$a-i&'a"

Pa%a- 29

 Tim a%i-i'a%i )ena+an +i -in&nan Kemen'e*ian Da-am Nee*i%ebaaimana +ima&%+ +a-am Pa%a- 2: a(a' 618 +enan %%nan&ean'aan !

a" Pena*a#

b" Penann /a$ab

" Ke'a

+" =a&i- Ke'a

 

e" Se&*e'a*i%

" An'a

!

!

!

!

!

Se&*e'a*i% >en+e*a-

Ke)a-a P%a' )ene*anan

Ke)a-a Bi+an Fa%i-i'a%i Pena+an

Pe/aba' E%e-n III a'a I +i -in&nan

P%a' Pene*anan

Pe/aba' E%e-n III a'a I +i -in&nan

P%a' Pene*anan

Pe/aba' a'a S'a +i -in&nan Se&*e'a*ia'

 >en+e*a-, -in'a% &m)nen +i -in&nan

Kemen'e*ian +a-am Nee*i, +an in%'an%i

'e*&ai'"

Pa%a- 27

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  11

 Tim a%i-i'a%i )ena+an +i -in&nan )eme*in'a# P*?in%i%ebaaimana +ima&%+ +a-am Pa%a- 2: a(a' 628, +enan %%nan&ean'aan !

a" Pena*a#

b" Penann

 /a$ab" Ke'a

+" =a&i- Ke'a

e" Se&*e'a*i%

" An'a

!

!

!

!

!

Gbe*n*

Se&*e'a*i% +ae*a# )*?in%i

Pim)inan SKPD +i -in&nan )eme*in'a#)*?in%i (an 'a% +an n%in(a

mema%i-i'a%i )ena+an ma%(a*a&a'"

Pe/aba' E%e-n III a'a I +i -in&nan

SKPD )*?in%i

Pe/aba' E%e-n III a'a I +i -in&nan

SKPD )*?in%i

Pe/aba' a'a %'a +i -in&nan SKPD

)*?in%i"

Pa%a- 25

 Tim a%i-i'a%i )ena+an +i -in&nan )eme*in'a#an&ab)a'en@&'a %ebaaimana +ima&%+ +a-am Pa%a- 2: a(a' 638,+enan %%nan &ean'aan !

a" Pena*a#

b" Penann

 /a$ab

" Ke'a

+" =a&i- Ke'a

e" Se&*e'a*i%

" An'a

!

!

!

!

!

B)a'i@ =a-i&'a

Se&*e'a*i% +ae*a# &ab)a'en@&'a

Pim)inan SKPD +i -in&nan )eme*in'a#

&ab)a'en@&'a (an 'a% +an n%in(a

mema%i-i'a%i )ena+an ma%(a*a&a'"Pe/aba' e%e-n III a'a I +i -in&nan

SKPD &ab)a'en@&'a

Pe/aba' e%e-n III a'a I +i -in&nan

SKPD &ab)a'en@&'a

Pe/aba' a'a %'a +i -in&nan SKPD

&ab)a'en@&'a"

BAB PELAPORAN

Pa%a- 24

(1) Ke)a-a P%a' Pene*anan me-a)*&an )e-a&%anaan)ene--aan )ena+an +i Lin&nan Kemen'e*ian Da-amNee*i &e)a+a Men'e*i Da-am Nee*i me-a-i Se&*e'a*i% >en+e*a-"

(2) Gbe*n* me-a)*&an )e-a&%anaan )ene--aan )ena+an +i-in&nan )eme*in'a#an )*?in%i &e)a+a Men'e*i Da-amNee*i me-a-i Se&*e'a*i% >en+e*a-"

(3) B)a'i@=a-i&'a me-a)*&an )e-a&%anaan )ene--aan)ena+an +i -in&nan )eme*in'a#an &ab)a'en@&'a&e)a+a be*n*"

(4) Pe-a)*an %ebaaimana +ima&%+ )a+a a(a' 618, a(a' 628 +ana(a' 638 +i-a&&an )a-in %e+i&i' 2 6+a8 &a-i +a-am %e'a#na'a %e$a&'$a&' bi-a +i)e*-&an"

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  12

BAB IPEMBINAAN DAN PENGA=ASAN

Pa%a- 30

618 Men'e*i Da-am Nee*i me-a-i Se&*e'a*i% >en+e*a- me-a&&an)embinaan +an )ena$a%an )ene--aan )ena+an +i-in&nan Kemen'e*ian Da-am Nee*i +an )eme*in'a#an)*?in%i"

628 Gbe*n* me-a&&an )embinaan +an )ena$a%an)ene--aan )ena+an +i -in&nan )eme*in'a# )*?in%i+an )eme*in'a# &ab)a'en@&'a"

638 B)a'i@$a-i&'a me-a&&an )embinaan +an )ena$a%an)ene--aan )ena+an +i -in&nan )eme*in'a#

&ab)a'en@&'a"

Pa%a- 31

618 Pembinaan +an )ena$a%an )ene--aan )ena+an%ebaaimana +ima&%+ +a-am Pa%a- 30 a(a' 618, a(a' 628 +ana(a' 638 me-i)'i, bimbinan, %)e*?i%i, &n%-'a%i, )en+i+i&an+an )e-a'i#an %e*'a )embe*ian )e+man"

628 Pembe*ian bimbinan, %)e*?i%i, +an &n%-'a%i%ebaaimana +ima&%+ )a+a a(a' 618 mena&) )en(%nan

)e*a'*an a%i-i'a%i )ena+an ma%(a*a&a', )e-a&%anaan,)ena'a%a#aan, )eman'aan +an e?a-a%i, +an 'in+a& -an/'a%i-i'a%i )ena+an ma%(a*a&a' %e*'a &e-embaaan)ene--aan )ena+an ma%(a*a&a' (an +i-a&%ana&an %ea*abe*&a-a +an@a'a %e$a&'$a&', bai& %ea*a men(e-*#&e)a+a %e-*# +ae*a# ma)n &e)a+a +ae*a# 'e*'en' %e%ai+enan &eb'#an"

638 Pembe*ian )en+i+i&an +an )e-a'i#an %ebaaimana+ima&%+ )a+a a(a' 618 +i-a&%ana&an %ea*a be*&a-a bai)ene--a )ena+an ma%(a*a&a' +i -in&nan Kemen'e*ian

Da-am Nee*i +an )eme*in'a#an +ae*a#"6;8 Pembe*ian )e+man %ebaaimana +ima&%+ )a+a a(a' 618

mena&) )en(%nan )e*a'*an a%i-i'a%i )ena+anma%(a*a&a', )e-a&%anaan, )ena'a%a#aan, )eman'aan +ane?a-a%i, +an 'in+a& -an/'"

BAB IIPENDANAAN

Pa%a- 32

Pen+anaan a%i-i'a%i )ena+an +i -in&nan Kemen'e*ian Da-amNee*i, )eme*in'a# )*?in%i +an )eme*in'a# &ab)a'en@&'a,+ibeban&an )a+a Ana*an Pen+a)a'an Be-an/a Nea*a,Ana*an Pen+a)a'an Be-an/a Dae*a# )*?in%i +an Ana*anPen+a)a'an Be-an/a Dae*a# &ab)a'en@&'a"

BAB IKETENTUAN PENUTUP

Pa%a- 33

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  13

Ke'en'an -ebi# -an/' menenai a%i-i'a%i )ena+an +i-in&nan )eme*in'a# )*?in%i, +an &ab)a'en@&'a +ia'*+enan )e*a'*an &e)a-a +ae*a#"

Pa%a- 3;

Pe*a'*an Men'e*i ini m-ai be*-a& )a+a 'ana- +i'e'a)&an"

Aa* %e'ia) *an mene'a#i, meme*in'a#&an )enn+ananPe*a'*an Men'e*i ini +enan )enem)a'ann(a +a-am Be*i'aNea*a Re)b-i& In+ne%ia"

  Di'e'a)&an +i >a&a*'a  )a+a 'ana- ; A%'%2011

  MENTERI DALAM NEGERI,

  ''+

  GAMA=ANFAUI

Din+an&an +i >a&a*'a)a+a 'ana- 10 A%'% 2011

MENTERI HUKUM DAN HAMREPUBLIK INDONESIA,

''+

  PATRIALIS AKBAR

BERITA NEGARA REPUBLIK INDONESIA TAHUN 2011 NOMOR ;5;