PerkembanganDigital Banking PascaPandemi Covid-19
Transcript of PerkembanganDigital Banking PascaPandemi Covid-19
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Perkembangan Digital Banking Pasca PandemiCovid-19Ahmad Fajar
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Total Population
7.77BILLIONUrbanisation:
55%
Unique MobilePhone User Internet Users
4.57BILLIONPenetration:
59%
Active Social Media Users
3.81BILLIONPenetration:
49%
5.16BILLIONPenetration:
66%
Digital Around the World in April 2020
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SOURCE: GLOBALWEBINDEX’s CORONAVIRUS MULTI0MARKET STUDY (WAVE 2, APRIL 2020.; *NOTE: FIGURES REPRESENT THE FINDINGS OF A SURVEY OF INTERNET USERS AGED 16 TO 64 IN AUSTRALIA, BRAZIL, CANADA,CHINA, FRANCE, GERMANY, INDIA, IRELAND, IYALY, JAPAN, NEW ZEALAND, PHILIPINES, SINGAPORE, SOUTH AFRICA, SPAIN, THE UNITED KINGDOM, AND THE UNITED STATES, DATA COLLECTION (FIELDWORK) TOOK PLACEBETWEENMARCH 31 AND APRIL 02, 2020. SEE GLOBALWEBINDEX.COM FORMORE DETAILS.
Smartphone or Mobile Phones
Smart TV or Media Streaming Device
Laptop Computer PC Computer Tablet Device
Console Games 32% Active Speaker Smartwatch 76% 76% 22%
34% 6.3%17% 11%
Covid-19: People Spending More Time With Devices
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Terjadi Peningkatan Transaksi Digital Dipicu oleh Pandemi (April 2020)
Digital Banking E-money Mobile Banking
Market Place
Sumber Bank Indonesia Rata-rata Bank Himbara dan BCA
Rata-rata peningkatan dariOVO, LinkAja dan ShopeePay• Jumlah delivery• Jumlah warung• Dana pinjaman
60,8% (YoY)
67,9% (YoY)
70% (YoY)
230% (YoY)
Sumber Bank Indonesia
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Drivers of change in Banking Services
Disruptive Technology
CostHeavily Investment on Branch Property and Maintenance is no longer an option
Compliance and RegulatoryObligation to maintain Risk Management
Model and Complying Regulator is a must
Trust and Brand ImageBrand Image will shoot directly to
customers thus building confidently The TRUST
COVID19New Lifestyle Activities All
Around the World4th Industrial TechnologyUptrend Technology Tools (IoT)
“Banking is necessary, Banks are not” – Bill Gates
Customer ExperiencePrivate Banking type of experiences
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The 4th Industrial is Coming
Towards Stronger, Resilient and Balanced Growth
Enabled by “exponential” technologies like Industrial IoT, Blockchain, BigData, Machine Learning and 3D printing
Source: Forschungsunion, acatech, Abschlussbericht Arbeitskreis Industrie 4.0Ahmad Fajar 7
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1985 1985-1995 1995-2005
Tunai & Check ATM
Debit & Credit Cards
Internet Banking
Electroninc Clearing System
2005-2015
Internet Banking
RTGS & E-money
Sekarang & kedepan
NFC, QR Code Artificial Intelligence
Big Data, IoT, blockchain, Machine Learning
Banking Evolutions
API Biometric
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Revolusi Teknologi 4.0
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Revolusi Digital
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Single Channel
Multi Channel
Omni Channel
Rebel Food
RoboAdvise
Machine
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Challenger Banks Are Getting Bigger
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Travel back to branch if any documents neededTravel Back to Branch
if Any Documents Needed
Hours/Days
Transactions DoneWait For DecisionMeet Several Bank’s Representative
Travel To Branch
CIFAccount Opening
Banking TransactionsFinancial Transactions
Expenditure TransactionsMarket Information/Update
Enquiries are All Done Instantly
Minutes
Apply Via Mobile/Internet Banking
Efficient, Useful, Enablement, and SustainAhmad Fajar 18
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Bank Harus Mampu Menjadi Fasilitator di Dalam Ekosistem
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Arah Transformasi Digital Banking
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Kolaborasi Bank dan Vendors
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Sumber : BRI
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Ahmad Fajar 25Sumber : BCA
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Future BRANCH
Bagaimana peran/fungsi kantor cabang kedepan ? Kantor cabang berfungsi memberikan layanan yg tidak bisa diberikan secara online
Relationship & Trusted Advisor Sumber : BCA
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Sumber : Victor, Bank Mandiri
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Terima Kasih
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