Periodic Periodic MaintenanceMaintenance :

The “Life Blood” Of The Service Department

P.M.’s Are Not All P.M.’s Are Not All Alike !Alike !

A PM used toconsist of checking,changing fluids, andsimple operational

evaluations.Hyster Company has designed a PM plan

that goes much furtherthan anyone has gone

before.

When A Periodic Maintenance When A Periodic Maintenance Agreement Is Signed, Different Agreement Is Signed, Different

Sets Of Expectations May Sets Of Expectations May Occur.Occur.

Customer’s…

Dealership’s…

Yours…

Interest

Technical Knowledge

Advice

InterestInterest Protect Customer’s Investment

Extend Service Life Of Equipment Improve Customer’s Productivity

Reduce Maintenance Cost

Technical Technical KnowledgeKnowledge

• Repairs Performed In A Timely Manner

• Spot Possible Trouble Areas

• Trustworthy / Credibility • Higher Level Of Comfort

AdviceAdvice

•Builds On Long Term Relationship

• Increase In Productivity

• Focus On Core Business

Keep Your Customer Informed Recommend Solutions Take Action Follow -Up With The Customer Search For And Analyze Potential

Problems

12/12 12/12 RuleRule

Service Growth

Long Term Relationships

Individual Growth

An An Effective Effective MaintenanceMaintenance

Program Requires Program Requires ConsistentConsistent

Performance of Performance of Identified TasksIdentified Tasks

Hyster Company’s Hyster Company’s Recommended Service Recommended Service

IntervalsIntervalsInternal CombustionInternal Combustion

Pre-Shift PM - 8 Hours or Daily

Basic PM - 250 Hours or 6 Weeks

Basic + PM - 1000 Hours or 6 Months

Comprehensive PM - 2000 Hours or 1 Year

ElectricElectric

Pre- Shift PM - 8 Hours or Daily

Basic PM - 350 Hours or 6 Weeks

Basic + PM - 1000 Hours or 6 Months

Comprehensive PM - 2000 Hours or 1 Year

Pre-Shift PMPre-Shift PM – – Every 8 Hours / Daily Every 8 Hours / Daily

(Responsibility Of Operator)(Responsibility Of Operator)

Safety Labels Engine Oil Drive Belt Fuel Level Leaks Coolant Hoses Mast, Carriage,

Lift Chains

Safety Equipment (Horn, Lights, Gauges)

Seat Restraints Hood and Seat Latches Service and Park

Brake Steering Transmission Tires

Basic PMBasic PM Every 250 Hours or 6Every 250 Hours or 6 Wks. Wks.

Dealer ResponsibilityDealer Responsibility Change Engine Oil and Filter Change Air Filter Lubricate Unit Per O & O Guide System Checks and Minor

Adjustments

0 2 5 02

HOURS3

Basic PMBasic PM System Checks and Minor AdjustmentsSystem Checks and Minor Adjustments

Wheel and Tire Condition Wheel Lug Nuts Hoist Mechanism Hydraulic Lines and Fittings Attachment Brake Lines and Fittings Pedal and Lever Linkages Clean Unit (if applicable) Operator Restraint System Hood and Seat Latches Park and Seat Brake Name Plate

Clutch or Inching Monotrol/Accelerator Pedal

or Controller Exhaust System Hydraulic Tank Breather(s) Water Separator or

Primary Fuel Filter Carburetor Engine Idle and RPM General Engine Condition General Machine Operation

0 2 5 02

HOURS3

Basic PMBasic PM System Checks / Minor Adjustments -System Checks / Minor Adjustments -

ContinuedContinued Horn and Gauges Cab and Options Battery Terminals,

Cables and Connectors Air Compressor

Mounting Safety Labels Cooling System Hoses Water Pump Drive Belts

Radiator Power Steering Fluid Hydraulic Oil Battery Electrolyte Transmission Oil Speed Reducer Oil Differential Axle/Differential and Transmission Breather Differential or MDU Oil

Planetary Drive Oil

0 2 5 02

HOURS3

Basic + PMBasic + PM 1000 Hours or 6 Months1000 Hours or 6 Months

1 0 0 02

HOURS3

All Of The Services All Of The Services Performed During A Basic Performed During A Basic PM PM PlusPlus . . . . . . . . . .

Basic + PMBasic + PM Change Spark Plugs, Points, Condenser and Rotor Check / Replace PCV Valve or Crank Case Breather Check and Adjust Anti-Freeze Mix Check Distributor Cap, Ignition Wiring and Coil Check and Adjust Dwell and Timing Clean Final Fuel Filter

1 0 0 02

HOURS3

Basic + PMBasic + PM

The Cost*

• Additional 1.5 Hours Labor• Basic + Kit (approx. $10.00 C/L)

*Based on a S50 XM

1 0 0 02

HOURS3

Basic + PMBasic + PMThe Advantage!

• Increase In Fuel Efficiency• Optimum Performance• Extend Engine Life

Reduced Operating Cost

1 0 0 02

HOURS3

The Risk!The Risk!““Basic +”

Major Tune Up ** Parts Labor Adjust ValvesTotal

$ 50 $ 136 $ 68 $ 254

Remove & Replace with Reman. Eng. *

Parts Labor Total

$ 3,426 $ 1,632 $ 5,058* Four Cylinder Gas Engine - $68 Labor Rate**Includes Time to Adjust Valves

1 0 0 02

HOURS3

Comprehensive PMComprehensive PM

Every 2000 Hours or 1 YearEvery 2000 Hours or 1 Year

2 0 0 02

HOURS3

All Of The Services Performed All Of The Services Performed During A “Basic” and “Basic During A “Basic” and “Basic

+” PM +” PM

PlusPlus . . . . . . . . . . . . . .

Comprehensive PMComprehensive PM Change Transmission

Oil and Filter Change Hydraulic Oil

and Filter Change Coolant Adjust Engine Valves Check Engine

Compression Check Idle RPM and

Governed RPM

Repack Wheel Bearings Check Brake Linings and

Drums for Wear. Check Wheel Cylinders for Leakage

Check Tie Rod Ends for Wear

Check Drag Link Ends for Wear

Check Steer Wheel Alignment and Adjust as Necessary

2 0 0 02

HOURS3

Comprehensive Comprehensive PMPM

The Cost* Additional 6 Hours Labor Comp. Kit (approx. $100.00 @ C/L) Fluids (approx. $200.00 @ C/L)

*S50XM2 0 0 0 2

HOURS3

Comprehensive Comprehensive PMPM

The Advantage!Reduction of elevated costs due to the neglect of thoroughly inspecting and servicing specific components and systems.

Discovering brake wear before it damages drum, or becomes a liability. Fluid replacement before contaminants destroy costly gears, pumps, bearings, cylinders, and shafts.

2 0 0 02

HOURS3

The Risk!The Risk!Comp.Comp. PMPM

Brake Overhaul Parts Labor Total

$467.22 $544.00 $1011.22

Remanufactured Transmission Parts Labor Total

*$2670.00 $1020.00 $3690.00*w/core

2 0 0 0 2

HOURS3

Periodic MaintenancePeriodic Maintenance

Parts SalesHyster/Unisource

OperatorTraining

Labor Sales

Truck Renewals& Overhauls

Used Equipment

Fork Inspections

ChainInspections

TireAnalysis

“The Life Blood of Service”

Rentals

PMPM

New UnitSales

CustomerSatisfaction

Basic PM ServiceBasic PM Service

Monthly Average = 100Average = $60Monthly =

$6,000Year Total =

$72,000

Monthly Average = 28Average = $185Monthly = $5,180Year Total = $62,160

Service CallsService Calls(Parts & Labor(Parts & Labor))

Overhauls Overhauls or or

Truck RenewalsTruck Renewals(Parts and Labor(Parts and Labor))

Monthly Average = 4 Average = $2,000Monthly = $8,000Year Total = $96,000

RentalsRentals

Monthly Av = 6 *Average = $500Monthly =

$3,000Year Total = $36,000

* 2 Weeks

Equipment SalesEquipment SalesMonthly Average= 2Average = $28,500Monthly = $57,000Year Total = $684,000

Summary of Summary of Potential Impact Potential Impact on Performanceon Performance

Activity Avg.# Average Ext. Mo. YearlyGenerated Per Mo. Dollars Total TotalBasic PM 100 $60 $6,000 $72,000Service Calls 28 $185 $5,180 $62,160Overhauls/TRS 4 $2,000 $8,000 $96,000Rentals (2 weeks) 6 $500 $3,000 $36,000Equipment Sales 2 $28,500 $57,000 $684,000

Total Yearly Impact On Sales $950,160

Your ExpectationsYour Expectations

? ? ?? ? ?

Recognition For AccomplishmentsRecognition For Accomplishments

RespectRespect

Team InvolvementTeam Involvement

Opportunities To GrowOpportunities To Grow

Periodic Periodic MaintenanceMaintenance :

The “Life Blood” Of The Service Department