Performing Missions For America Civil Air Patrol Crew Resource Management.
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Transcript of Performing Missions For America Civil Air Patrol Crew Resource Management.
Performing Missions For America
Civil Air Patrol
Crew Resource
Management
Crew Resource
Management
Performing Missions For America
Skills of CRMSkills of CRMSkills of CRMSkills of CRM
Mission / Flight Analysis
Assertiveness
Decision Making
Communication
Leadership
Adaptability and Flexibility
Situational Awareness
Performing Missions For America
What is Mission / Flight Analysis?
Phases of Mission / Flight AnalysisPreflight
In-flight
Post flight
Preflight AnalysisPlanning
Preparation
Briefing
Mission / Flight AnalysisMission / Flight AnalysisMission / Flight AnalysisMission / Flight Analysis
Performing Missions For America
Briefing continued
Characteristics of an Effective Brief
Professional
Stay Focused
Assigns Responsibilities
Interactive
Complete
Mission / Flight AnalysisMission / Flight AnalysisMission / Flight AnalysisMission / Flight Analysis
Performing Missions For America
In-Flight Mission AnalysisShort-term Planning
Monitoring Mission Progress
Identifying and Reporting Challenges or Changes
Post Mission Analysis
Selective Review
Interactive
Timely
Mission / Flight AnalysisMission / Flight AnalysisMission / Flight AnalysisMission / Flight Analysis
Performing Missions For America
What is Assertiveness?
Comfort Level
Behavior Continuum
Barriers to AssertivenessPosition of Authority
Experience
Rank
Lack of Confidence
Fear of Reprisal
AssertivenessAssertivenessAssertivenessAssertiveness
Performing Missions For America
What is Decision Making?
Assessing the Problem
Verifying Information
Identifying Solutions
Anticipating Consequences of Decisions
Informing Others of Decision and Rationale
Evaluation Decisions
Decision MakingDecision MakingDecision MakingDecision Making
Performing Missions For America
What is Communication?
Types of CommunicationVerbal (Involves words)
Non-Verbal (Everything but words)
Process of Communication
Sender’s ResponsibilityCommunicate in the Appropriate Mode
Verbal versus Non-Verbal
Convey Information Accurately and Concisely
Provide Information at the Appropriate Time
Request Verification or Feedback
CommunicationCommunicationCommunicationCommunicationYou don’t need audio to hear
what our pilot is saying.
Performing Missions For America
Receivers ResponsibilityActively Listen
Active verses Passive Role
Take Action as a Result of Communication
Answer or Respond to Communication
Ask for Clarification of Unclear Communication
CommunicationCommunicationCommunicationCommunication
Performing Missions For America
Barriers to CommunicationNoise
Rank or Experience
Task Overload
Gender
Attitude
Culture
Actively Listen
Active verses Passive Role
Take Action as a Result of Communication
Answer or Respond to Communication
Ask for Clarification of Unclear Communication
CommunicationCommunicationCommunicationCommunication
Performing Missions For America
What is Leadership
Types of LeadershipDesignated Leadership
Responsible
Makes Final Decision
Normal Mode of Leadership
Functional Leadership
Leadership by Knowledge or Expertise
Occurs When the Need Arises
LeadershipLeadershipLeadershipLeadership
Performing Missions For America
Responsibilities of LeadershipCrew Performance
Direct Actions
Ask for Assistance
LeadershipLeadershipLeadershipLeadership
Performing Missions For America
Traits of an Effective Leader
Respected
Decisive
Delegates Tasks
Provides Feedback
Leads by Example
Keeps Crew Informed
Open to Suggestions
Builds Team Spirit
Directs and Coordinates Activities
Maintains a Professional Atmosphere
Knowledgeable of how to do the Mission
LeadershipLeadershipLeadershipLeadership
Performing Missions For America
What is Adaptability and Flexibility?
Situations That Require Quick Action
When Un-briefed Situations Arise
When a Routine Mission Becomes an Emergency
When Transitions Occur
When a Crew Member is Incapacitated
When Interactions Are Strained
Adaptability & FlexibilityAdaptability & FlexibilityAdaptability & FlexibilityAdaptability & Flexibility
Performing Missions For America
Maintaining Adaptability and FlexibilityAnticipate Problems
Recognize and Acknowledge any Changes
Offer Alternative Solutions
Provide and Ask for Assistance
Interact Constructively with Others
Adaptability & FlexibilityAdaptability & FlexibilityAdaptability & FlexibilityAdaptability & Flexibility
Performing Missions For America
Setting the Tone for Adaptability and Flexibility
Establish an Open, Professional Atmosphere
Ensure the Crew Understands the Mission
Adaptability & FlexibilityAdaptability & FlexibilityAdaptability & FlexibilityAdaptability & Flexibility
Performing Missions For America
What is Situational Awareness?
Perception Versus Reality
View of the Situation
Incoming Information
Expectations and Biases
Incoming Information Versus Expectations
Situational AwarenessSituational AwarenessSituational AwarenessSituational Awareness
Performing Missions For America
Factors That Reduce Situational AwarenessInsufficient Communication
Fatigue / Stress
Task Overload
Task Under Load
Press On Regardless Philosophy
Situational AwarenessSituational AwarenessSituational AwarenessSituational Awareness
Performing Missions For America